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Lovely hotel and rooms. Particularly impressed by the turn down service. No
Friendliness. Convenience to City Centre. Quiet. Long circuit up hill and down dale to executive room on first floor - miles from lift and still requiring negotiating stairs. Brilliant black-out curtains spoiled by light streaming under the door from the corridor.
Excellent central location.Spacious and well furnished room. Unable to sleep due to traffic noise.
Convenience,quality of service Smoking in main bar area.
Good enjoyable stay
The location of the Hotel in the centre of Oxford We stayed in the Hotel before and liked it very much. On this occasion we found it somewhat disappointing. Many small things caused us some frustration.
room was clean and bathroom large. there was a cost of 4pounds per 20 minutes for the internet. should be complimentary. as well, they charged me for newspaper - 1pound, to use my visa to pay bill 2.50pounds and a "carer distribution fee of 1pound. this was unacceptable!
Clean bedsheets and towels Very small rooms for the price; You can't reach the reception directly; you basically have to go through hoops and being on hold before someone picks up; the staff are not quick in responding to issues or concerns. Wifi was really quite poor--it bounced off every five minutes.
It is in an excellent location for visiting my daughter who is studying at Worcestor college. We were in a room with heavy scaffolding blocking the entire two windows. Men were talking, yelling & working/pounding in front of the two windows every morning. They totally ignored us who needed sleeping in the room. There were no privacy nor courtesy. We were not informed or asked if it's Ok for the reception to assign such a downgraded room (the windows were blocked by scaffolding entirely)to us at check in either. The service and facilities were at most a one star hotel this time. I stayed in this hotel for about 5 times in the last two years because we were visiting our daughter who was studying at Worcestor college(one block away). They've been always about a three stars hotel standard. But this time was the worst. We will not use this hotel any more. It's totally not worth the price & the poor facility.
Location, 'character', most staff (but not all) Very high parking fee, long walk to room, noise of large fan/generator, modest bedroom and facilities, unpleasant view, bizarre naked footprints on flat roof outside window, smell of sewage ('exceptional' problem), credit card surcharge (incredible!). Very poor value. Also adding 'MacDonald' to the name rather detracts from the image, I'm afraid. Next time: The Old Bank
The friendliness & helpfulness of the staff. The excellent breakfast. The well-equipped bathroom. The proximity to the Ashmolean I should have preferred a duvet rather than blankets on my bed. I found the blankets too hot and constricting
excellent location in central Oxford, minutes away from historic colleges, the central market, and the bus station. Rooms were small, extremely overheated and poorly ventilated. Old carpeting triggered allergies. Breakfast not included in the room price and very expensive ($30 for a continental buffet).
Well situated.Intriguing building with a good ambiance.Has the potential to be excellent. Seemed under staffed at reception and so no warm feeling of care ,especially noticeable as this was the only customer engagement point.
Central location, unique design, extremely handy for the Oxford Colleges which was why we booked it. Particularly liked the fact that you are immediately into the centre of the city as you leave the hotel Finding the hotel is difficult - the SatNav takes you to the back of the hotel( which is hopeless) and Oxford is very difficult for car drivers. Either do park and ride or leave yourself plenty of time and print a map.
The hotel is very stylish and has a unique atmosphere. It's very close to the city center and the train station which is very convenient. The restaurant has superb food and is reasonably priced. The shower was quite challenging. No matter how hard I tried, the water I got was lukewarm at best.
Location Uncomfortable beds, hairdryers not working and extremely limited sundry items, tea bags etc..
Althiugh it was a busy weekend, the staff, were pateient courteoud and helpful.
Nice hotel, interesting features and full of character. Unfriendly staff. Shower broken, both of us had to have cold shower in the morning, not so nice! Duvet cover ripped all across. When this was pointed out to the male receptionist on check out we were told that this is not generally the case in the c block!! No mention of sorry!! Made to feel like a liar!
Excellent location, great design hotel There was an issue with my bill at checkout. Reception quite rude
Responsive staff- about the best I have encountered. Taxi booked by hotel was 25 minutes late despite several calls by staff to chase
the hotel building is beautifully restored and kept, the room and service were of high standard the hotel is dark everything is painted black there are very few lights and most places such as the brasserie and the main lobby are dim , everybody dresses in black at the reception desk and at the restaurant, black bed cover and black bed cushions black desk closet night tables, grey bathroom, black wall to wall carpet with tiny strips of red that reminded me of blood
Very comfortable and friendly staff. Would definitely stay again.
The quirky nature of the former prison - cleverly converted The lighting in the rooms was too dim to read
We particularly liked the room (105) - spacious and comfortable. The view is wonderful and the location very convenient.
The breakfast and service.
Room was very nice
convenient location the bed was too soft
Seems a bit sad,but we really liked the bathroom!It was a proper room,not just a partitioned off corner of the bedroom.Nice floor as well! Breakfast was rather chaotic.
central location and car park facility
Excellent kitchen for all meals. Wonderful included breakfast Room quite cozy. Lighting very poor for reading. No wash cloths, few towels. Hair blower attached behind desk. Temperature very difficult to adjust.
Central location Heating in room 201 was poor we did not have any on the Sunday morning and no hot water. This was the coldest night of the year so far 27/28th November 2010. I did mention. Rather off putting!
The reception staff were excellent-very friendly and helpful-and it was good to have parking in the City. There was quite a lot of noise at night-from disco music + ?generator or other appliance.
The location of the hotel was ideal for getting to the office and shopping. Which was the purpose of the trip/stay No hairdryers in the room
The location was great, the staff were excellent, and the hotel itself: clean, stylish and cosy Navigating the High Street was a little complicated by car due to complex one way system
Very comfortable, centrally located, walking distance to most of what you want to see. Very friendly staff. Attached to a very nice restaurant. Could use a set up for tea or coffee in the room.
Comfortable, clean, uniquely beautiful property! I have none.
Very central location Hotel is a triumph of style over substance
An excellent welcome and staff could not do enough for us. Room was comfortable and beds lovely
Espesialy Yiannis perikleous was very helpfull because he specking Greek that is my language expensive
The service was outstanding. Staff were really helpful, friendly and eager to make our stay great. The hotel has a fantastic location, right in the centre of Oxford, and it's clean, stylish and very comfortable. The bar and brasserie downstairs is great. I would definitely stay there on every visit to Oxford! There was nothing at all I didn't like during our stay.
The bed was luxurious - a very comfortable night's sleep. Lack of opportunity to dine at the hotel.
Very coasy and good English style interior, very good food, reasonable prices.
convenient for city centre Food was very average and expensive,breakfast not included.Restaurant service average.Rooms although comfortable a bit gloomy.
We liked the location of the hotel, which is ideal. Lack of parking, value for money.
pleasant staff, room and restaurant too expensive for the services provided
Friendly and generally helpful staff, great location, sense of history in the older part of the building. Limited dining menu, very limited car parking, a real hassle when trying to park, and generally quite expensive compared to similar quality hotels.
Convenient location for walking to most of downtown Oxford. Bus and train station nearby for easy access from London and airports. Room was nicely furnished. Water pressure for sink and shower fluctuated wildly, from a trickle to splash-all-over-you strong. Minimal amenities - the hotel seems to consist of only a reception desk and a series of rooms. Street noise from college revelers every night (during term)
Bedding is fine. Room wasn't available On time. Female receptionist was completely impolite.
Location and the ammenities Dirty windowsDid not like the contract conditions - which were not stated at booking. If you dont report something you damages, you might get charged £50 pounds. Seems arbitrary to their favour.
Near the pedestrian walkway and close to many shops and pubs. The plumbing is apparently below the sewer line because there was a pump on the sink, toilet, and shower. Problem is it was unpleasantly loud. And I think they missed a plumbing trap, because the bathroom always smelled like sewer gas. But, other than that the room was lovely and quaint. Breakfast was simple but super good. Croissants, butter, jelly fruit, sandwich meats, coffee was good too.
I enjoyed everything about my stay at The Buttery. I wish I was there now. Next year I hope to stay ther again. I had to get back to the Unites States after only one week.
The staff were very friendly and helpful, without being stifling. The noise! Really busy location and there was noise from the street below until about 4am.
Comvemiemnt locati to the centre of Oxford. Cleanliness of ther room The bathroom floor was very slipery and coudl eb a danger for an elderly perosn. Also the staircase was slippery anmd itripped down a few starisa t teh bottom.
convenient location rooms small & could do with fresh lick of paint. Breakfast minimal & served in next-door restaurant! Not good value for price
The heating was effective and the breakfast was good and promptly delivered at the time requested. The receptionist was friendly and helpful. I had trouble getting hot water in the shower. The tea and coffee tray took up a great deal of the desk space.
Location I did not like this hotel at all.
the bar and the reception make you feel welcome
Clean, close to bus station, a little noisy, adequate for an overnight stay Nothing in particular
THe location of the hotel is excellent. I arrived at Oxford late in the evening and took only 10 minutes to get from the central bus station to the hotel. I lived on the 3rd floor, so it was quite enough, although the was facing the George street. Anyway I used earplugs). This hotel is perfect for the short stay! The room was not clean enough, noise from the street
I only booked the hotel, my colleague who actually stayed said the hotel was comfortable, and services good
convenience to town centre
Great location I found the service slow both for checkin and breakfast. I also found the common areas of the hotel a bit dirty and smelly, but the rooms were clean.
Staff very friendly and helpful. Very central so a little noisy
Good central location Very basic facilities which could do with some refurbishment for guest's comfort
breakfast noise from people at bus station outside
Simple accommodation in the town centre
friendly and responsive staff - great location! poor quality of facilities - needs an upgrade!
Hotel staff were nice and polite. The location is excellent.
Location convenience and proce which was the reason I booked. Nothing in particular. I knew the hotel was next to the main bus station so was expecting the noise but it actually wasn't that bad. The room itself could probably do with a bit of tlc but on the whole for the price and location it was worth it.
the hotel staffs are nice, and the room gave me a feeling of home Nothing
the breakfast and location Noisy and a couple of rude members of staff. Room 8 & 10 - we struggled getting in and out of the rooms keys locks doors werent right.
Very conveniently located for the Gloucester Green bus station. Friendly staff. The location is exceedingly noisy. There was no face washer or bath mat, just a single towel. The shower drained only on the lowest water spray. The toilet was not thoroughly cleaned. The price was high for the quality of the accommodation.