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Very Friendly staff everywhere I went. Large, clean, comfortable room. Love the view of the city. Close to food, jazz clubs, and crown center. Would definately recommend for a business trip or with the family. Nice, open bar with food.
The walkways that connect to places to eat ,stores etc. the best about this hotel. And the lobby is nice. Lines to check in and out were long and slow. I suggest you sort lines. I had prepaid and booked and still had to stand in line to check-in for 20 minutes.Had to pay by day for WiFi. So we went to free wifi locations away from hotel. Should not have to pay for that in a hotel that charges per day what this one does. And the charge per day for parking again should at least be one fee per stay. Now for the worst part of our trip. We were put by elevator. And could hear the elevator every trip up and down. All day and night. Did not get a good nights sleep. So if you stay here make sure to ask for room away from elevator locations!
Great location and staff. Rooms were a bit expensive for what they were
Great Location. Easy access to many K.C. attractions. Pool was nice. High price, but little value. Bed was uncomfortable and noisy(creaky, squeaky). Small TV. $16 a day for parking. $10 a day for wifi. No continental breakfast.
We received excellent rate through hotels.com. Location to power and light very close and they have a free shuttle. Charge for parking.
Very comfortable beds They ignored my room service card the last 2 nights.
I loved this hotel. One of the nicest I've ever stayed at. The staff was friendly and helpful, and the room was fantastic. Great view of downtown too.
For the money, it was so much! Great tub, shower, tile, just beautiful!! Staying again in a week! Unknown resort fee at the end, oh well.
Casino Large room with couch flat-screen and big batroom Very comfortable bed Super clean Didn't win any money on our way to the casino lol
The bed squeaked a little bit. The bed squeaked a little bit.
Beds are comfortable. Staff is always really nice. Easy check in and checkout. The toilets are really loud.
The bed lacked blankets. There was no tv guide available.
Very comfortable. Food was good.
The tub was nice and deep and the bed was pretty comfy. It was a very convenient distance from the casino floor. The mat in the bathtub was disgusting and when I stepped into the shower I discovered a romantic message from a previous guest, so while the shower didn't look dirty, I doubt it had actually been cleaned. We selected a smoking room so I was expecting smoke stink, but was a bit unprepared for just how bad it was. Pretty poor sound proofing too. We had a lamp that didn't work and a busted light switch. Overall the price did not match what I expect from a junior suite.
The staff was very friendly and helpful. The hotel was clean and met our standards for the price we paid. It could use some updating and a pool
I travel a lot and this was by far the best staff I've ever come across they are all about customer survice. We stayed three nights and was treated like family. On our second night there the staff knew us by name. It's enjoyable to know that they take the time to better understand and take notice in their guests One thing I didn't like is having to pay for WiFi. If I'm paying to stay I should be able to connect to the WiFi for free but if this is all I can complain about it was well worth the stay
We had a wonderful time KC is amazing Staff and room were excellent
View of City Comfortable Room Quiet Very nice shops attached, restaurant options. Staff extremely polite and helpful Signage within hotel somewhat confusing. No directions to hotel parking garage Elevator to parking garage was not labeled as such
Very close to the Sprint Center.Comfortable beds and clean rooms. I was very satisfied and would stay there again.
Friendliness of the staff. Cleanliness of the rooms. Beds were extremely comfortable. Group of pre-teen boys running up and down the hallway, screaming and banging on doors in the middle of the night. Not really the hotel's.fault, but.certainly put a.damper on things.
Very comfortable, friendly staff, very clean, conveniently located near railway station.
The location and size of the room. That we have been charged for the Gym usage (US$ 5). This is ridiculous.
I loved the history wrapped up in this hotel! What a great location! Cheap parking, great staff, and even though there is currently a huge renovation project going on, it was as clean as it could be and very quiet in our room.
Staff were very accommodating!! Great Art Deco vibe! Close to many amenities! No
Has the potential to be charming - was under construction. Had a lighted mirror in the bathroom - don't find those very often. No restaurant & no room service. Wallpaper is starting to peel from the wall in the bathroom. Microwave on top of the desk - took up much of the available space.
The hotel location was exactly where we needed The hotel is under construction which is understandable if managed properly. This was not. The water was turned off all day before we checked in and was being turned off again the next day so we couldnt even shower. We were woken up at 7:30 am by noise.
Location and style No
The hotel was close to the venue we were attending. The construction in the front of the hotel and lack of parking.
The location is fantastic. Close proximity to restaurants and Bars. The new tram is close by and connects you to Union Station. Is a historic hotel with a well preserve interior and exterior lobbies. There is construction everywhere at the hotel. They start at 8am drilling loudly all over the place. if you expect to sleep in, you will be out of luck.
This hotel is beautiful and well located. Very comfortable bed and nice bathroom products. Wish the room had fridge and microwave and room service was open later. Would also be nice if there were a pool.
Nothing Shower,no refrigerator. Construction mess. Beds and pillows.
The location was nice, in the middle of downtown. Hotel Phillips was rated as a four star hotel, so our expectations were high. Instead our room was not vacuumed, the carpeting was clearly damaged, and the wall paper was literally peeling from the walls. It was worse than the 2/3 hotels we've stayed in.
The location was kind of centralized so it was close to just about everything we wanted to do, and the room itself was pretty awesome...:)
The price was great for the location we needed Hotel construction going on
Landscaping was beautiful Breakfast: skip it, go to the Panera across the street.
garden tub, breakfast, pool, common areas, location, safety dirty, dingy, dusty, poorly maintained.
My wife and I have stayed here many different times on the short getaway vacations over long weekends . We were just here in March and then again this weekend . Things have gradually changed over the last three years . Our favorite little place to stay is in need of some maintenance issues . To start with, when I checked in on Sunday there was no air conditioning in the lobby and breakfast area . they commented that it would be repaired Monday . It was not when we left on Wednesday morning . Our room when first entering we noticed a lamp had a busted lampshade and the curtains were slightly opened like someone was just recently in the room . During our three day stay we only received made service one time . The grounds around the building are starting to show need of care because weeds are beginning to grow in the rock Areas. I tried to open one of the grills near our room in the lid fell off and look to be in need of repair for the igniter . We would have liked to have swim but the water was so cloudy from over chlorinating and lack of cleaning it should've been turned into the health department and closed . Our breakfast in the morning's were less than accommodating with tables that were not being cleaned after use . Residents were forced to drink juice and coffee from the small pancake batter cups because no one couldn't find any coffee cups or water glasses to replace them at 8 AM . I know this sounds like I'm being very picky but I normally do not write reviews . I just hope this will help other travelers , Also these items were brought to the attention of a manager on Monday morning but very little was done to correct any of the issues , I don't know what is going on but it's not the great little place we've enjoyed in the past and probably will not return sadly . See you do you previous spot of my review
Staff was extremely attentive; breakfast was nice. Decor was outdated
Nice accommodations, helpful staff
Friendly staff, clean property and room.
Interiors desperately need remodeling. Needs all new bed linens. ALL hotels have upgraded their sheets, blankets, pillows, towels. This property is stuck in the 80's!! Old style furniture, room too small for king size bed, old tired look and feel. Upgrade or lose customers!
Best selling point is the location to the sports complex. The facility was clean. It was a nice place to stay but exception. I would stay there again.
nice, clean, and comfortable. Walking distance to the ball park. Overall a very nice place to stay. after checking in and getting to our room we discovered the a/c was leaking water and the corner of the rooms carpet was wet. We called the front desk at 3pm had to leave at 5:30 with no response. Got back to the hotel around 10:30pm still had nothing done about the a/c. went to the front desk and they had to move us to another room. The front desk employee said the would refund half of our cost for the room but that did not happen.
The beds were extremely comfortable. The pillows were so soft, too. I would go back just for the beds. The staff were also very very friendly! There wasn't anything I didn't like. It was very nice, honestly. :)
We were in town to watch the Cardinals play the Royals - so the hotel was in a perfect location! Staff were very helpful upon check-in. Bartender and wait staff at the restaurant/bar were fun and helpful. We enjoyed sitting at the bar talking to them. We loved the balcony in our room. Enjoyed the no smoking aspect of the hotel. Beds and pillows were too soft. The shower did not drain correctly so in the shower you had to stand in dirty water. Room AC was not very cold.
The access to highway and eatery's The beds were to small the sink leaked and toilet took a long time to flush the lower level is were the put us and it felt like it. The security door to parking lot was broken. I told a staff and they said they have been working on it for a couple of weeks now. That really concerned me anyone could just walk in with no security surveillance.
Location across the street from the ballpark was great. Could have used a bit more counter space or a luggage rack.
The second room was cleaner and bug free at least. Where to begin, I am not one to complain but i have had better experience's at a $40.00 a night budget motel. Hidden driveway. no adequate parking or place to park to check in, Rooms smelt stale and had roaches in it, the bath tub in 2 rooms would not drain or drained extremely slow, The pool had no entry or exit steps, just a ladder. There was breakfast offered, but they wanted over $11.00 per person for some buffet scrambled eggs and cold cereal. The beds were hard as a rock. the noise from the lobby echoed throughout the hotel and down the halls. when i called to ask why the lobby was so noisy as i had a 7 year old trying to sleep. i was told quiet hours were after 11:00pm.
Right next to stadiums The shampoo and body wash were connected to the shower wall and were empty
The night clerk was very bubbly and friendly on check in and was helpful in helping me figure out how to get to the wifi. There should have been a better explanation in the room literature on how to access the internet from the room. It still refers to a data port on the phone, which is a bit outdated now.
The young staff was pleasant. The amenities. No spa or continental breakfast (would have paid more for it)
Close to arrowhead The hot water served tasted like coffee. The bar/eating had real poor service and took evening help forever to serve you both days and they was not busy. The breakfast food was cold. Taco John was faster next door to get waited on. For $180 a night the soap dispenser in shower was not filled. For money I would stay at Drury Inn down road with free breakfast and evening free drinks and food.
They've added a fee for wi-fi and the hotel continues to age without much maintenance. Stains on the carpet, very limited but expensive food and restaurant options, lamps with torn shades... just a general, unwelcomed decline. My last time at this property.
Nice bathrooms and comfortable spacious rooms. I did not like the stain on one of my mattresses and didn't like that wifi had a fee. Not trying to pay for internet when it's costly already.
The room was spacious, clean, and the beds are sooooo comfortable!!! The shower is simply amazing, it was probably my favorite. Being that's it's a casino it was a little out of the way, but well worth the extra driving time.
clean room and was quiet hot tub was cold and heavy on the chlorine
Love how beautiful the hotel was an how relaxing the room was an Denys was right across the way so I smacked all night lol love this place plus it has a water park .
The rooms where very nice and cleane Need more parking
The hotel appearance upon arrival was nice and clean. The gentlemen there when we arrived was kind and helpful. The beds were the WORST! As were the pillows. Was supposed to have a microwave but didn't. The rooms were so warm - even with the air down to 60. Indoor pool door was jammed shut so we couldn't swim. However, the man at the counter gave us tickets to the water park - which was okay but super warm and heavy - but suppose it's supposed to be? Had to get ice from the market because the 2 floors I was sent to to get ice, the machines weren't working. A few more petty things.. Not a fan of the hotel :(
After a bad storm and no power there were 350 people all trying to check in at 4 pm. The Staff was amazing in the service they provided to many irate guest. Michelle and staff did an amazing job during a stressful time. The Hotel as a whole needs to be torn down and re built. The rooms were extremely outdated, mold on the ceiling tiles in the room, no hot water, bugs in the blinds, NO air conditioning at all, very poor over all quality for spending $250 for one night because of a concert being in town.
The hotel was great. The staff was pleasant and eager to please. When we arrived, there was no record of our reservation. If I hadn't brought along my printed receipt I don't know that we would have gotten a room at all. Not the best start to our stay, but after the issue was resolved we truly enjoyed ourselves.
Nothing Front desk was rude. Notified them of no heat in our room, they told us to pretty much deal with it.
Great for ease in seeing Kansas City Royals play Over $200 per room, very poor value considering a lumpy bed, a missing mini fridge and tiny bathroom. Air conditioning was marginal.
Great bed, clean bathroom and extra blanket and pillow in the closet, friendly staff
Inexpensive and near the airport
Fast check-in. Very clean room, beds were comfortable. Good price for one night stay. Had to call twice for the shuttle to pick us up at the airport. It took about 45 minutes. Being remodeled so the restaurant looked like a temorary set up with a some square bare tables and an electric food server on the counter. The "bar" was a ledge near the lobby with 2 beer taps and not a soul in site. Places to eat were about 5 miles down the highway.
Richly furnished and spacious room; very comfortable bed. Very convenient location right outside the airport.
The best were very comfortable and linens were very soft aND perfect after a long day of travel. There was only one ice room per floor.
Location is everything! The price was adequate. The room was clean and quiet.
Airport pickup and close to airport They charged me $25 to check in early as I needed to change clothes for my business meeting. They did not mention that had I waited 20 minutes there would be no charge. 'Company policy', the refuge of cowards.
The madatory inconvenient valet parking that was not disclosed until I physically pulled in. Totally my trip not worth whIle for the get away I planned. The renovation made hotel stay beyond unpleasant and unconfortable. The upchage for absolutely everything considering what wasn't available due to renovating was undesirable. I would not come back there again for these reasons and will definitely share my experience to my friends and business travalers. I think anyone staying there during this "renovation" should be compensated in someway for the checking into that. I'm sure they also were not told the condition of the establishment and was as surprised as I was at arrival and check in.
The hotel was really clean and comfortable. The staff was friendly. That I had to pay to get my car parked. I couldn't park it myself. When I tried to get my car from the valet I had to wait 45 min to an hour before I got my car brought out. Need better parking and valet service.
Love this hotel for many reasons - great rooms (recently updated), coffee shop on lobby level, good service. Great concierge lounge too! I didn't realize until this visit that there is a restaurant on the second floor - it's fairly hidden and I don't recall the front desk telling me about it.
Location Breakfast was disgusting, staff was rude, the bedding smelt of urine (no I am not kidding), not worth the money. Angry!
Large luxury suite with a great view. Friendly staff and great room service selection. Close to the plaza and offers a shuttle service. Room should have included info on restaurant, pool, gym hours and other hotel amenities. Also should include a safe. Indoor pool and spa could use an update (paint faded in spa).
Awesome location....walking distance to the Country Club Plaza. Friendly staff. Very clean. Good food. The VIP concierge room is way too small!!
Nice place. Good location. Valet expense.
Being unfamilar with the area, I opted for the valet parking for our stay. When I ventured out from the hotel to the Country Club Plaza area 1.5 blocks away, I found a large free parking garage! Won't make that mistake again if I ever go back there.
We had a great weekend at Hotel Sorella! All of the staff was great! Especially enjoyed the staff at breakfast. Simone was over the top friendly! We had a group of international students in attendance with us and she made them all feel right at home.
Was asked for my room key as proof that I was staying in at the hotel. Was later informed by an employee that the individual that asked for proof that I was staying at the hotel did not ask the Caucasian individuals who were staying at the hotel. Will never go back.
I could use iron to dry my washed clothing. I could not connect to the wireless internet because the internet was limited or not available.
good staf,good location,
Staff Shabby, shower leaked all over
Great hotel The Staff there was really helpful, great location to go to the Plaza, or Westport 10 minutes walking time they have a shuttle if you are not into walking, or even the metro bus is right outside take you straight to power and light, or plaza. The rooms were very clean as well relaxing, and everything you needed was there. place is very secure at nights. oh the room the breakfast was awesome Blueberry waffles, among all your other stuff for breakfast! I will defiantly stay there again recommend as well to ever need a room for the night in K.C. Props to the girl who works at nights help me unlock my rooms restroom door that locked by itself. The rooms restroom doors have locks, that can lock you out? but the staff got it unlock quickly.
Oh my goodness! From the moment we stepped out of the car and walked through the beautiful secluded garden patio, to the moment we stepped in the door and were greeted and invited to enjoy free margaritas - the staff did everything to ensure our stay was wonderful. Upgraded room for free- plus we returned from dinner to find a bottle of champagne chilling with a note from the staff wishing us a Happy Anniversary. Wonderful breakfast- close walking distance to the Art Museum and The Plaza. We will be coming back here again!
I've been here on multiple occasions and been happy with each experience. Friendly staff close to the plaza.
The room was very nice beds were pretty comfortable although there was some bugs in the room roaches The front desk staff seemed annoyed with business travelers needing fax and tax print ours for record keeping. There was no friendly greeting you definitely knew you were supposed to quietly go to your room and not expect friendly hospitality
Price was the main factor in our decision to stay here. The facilities were fine, the atmosphere was fine (other than the real crowded, tiny breakfast area with cold biscuits and a sticky floor!). I would probably still stay again, simply because of the price. The breakfast area was too small for the number of people trying to get breakfast. Everyone had to wait a long time to use the one waffle maker, the floor was sticky, and the orange juice tasted a little sour. Certainly not a 'make or break' issue, though.
The room was disgusting. The entire hotel had all different kinds of smells, and not good ones. Found all kinds of different small hairs on the linens and towels. I originally booked the room for 3 nights, I left after the first night and booked a different hotel. I have never had a problem with Days Inn before, but this was one of the worst ones I have ever stayed in.
The staff was friendly and helpful. They were always available and were sincere and helpful. The whole hotel is in poor repair - from fading and chipped paint and rotten trim on the outside, to worn carpets, musty halls and rooms, and damaged walls in our bedroom. The room we stayed in was damp and musty smelling, and the walls were damaged (sheetrock issues that had been poorly repaired). On top of this, the room wasn't very clean - lots of noticeable dust build up in the corners and on some furniture. The furniture was also chipped, had visible cracks, and was from the 1980's. I wasn't expecting the Ritz or for the styles to even be from this decade, but I did expect everything to be in good repair and acceptable and presentable working condition. If you read other reviews, you'll notice the trend of poor cleaning, musty/moldy smells, and poor repair.
Okay price, bed was decently comfortable, seemingly clean sheets, mini fridge, pet friendly, location was decent if you need something by the airport Staff were not very helpful or friendly, room needed dusting and vacuuming, pet fee charge, had to eat in the breakfast area, extremely minimal breakfast options
After a long day waiting on a delayed flight then eventually being canceled we found the hotel to be very relaxing and quiet. Staff was very friendly.
Housekeeping needs to be trained how to clean a room. Hair in the bathtub on our arrival, no working alarm clock, and the chair by the bed felt like you were going to fall thru. The bath towns are like sand paper, so be careful. Continental breakfast was a let down. Overall, we probably wouldnt stay here again. To much money for what you get. Staff was very nice though.
The staff were always friendly and helpful. No electricity at the desk. Missing trim on nightstand. Drawers would not stay shut. Stained linens.
Location Poor breakfast
The location was important since we had an early morning flight & wanted to be close to the airport. The bed was comfortable, and that was nice! Check in was backed up and took a long time.
The location was good, close by the airport. Beds were clean and somewhat confortable. Ok, for one night. There was mold under the toliet seat in the bathroom and hallways were rather noisy. The staff was ok, but when we checked out in the morning, no one was there. Only the person who sets breakfast out was there and didn't speak very good English.
Clean - very close to the airport - friendly staff - affordable. Generally when looking for a short overnight stay at an affordable price it's hard to find a place that you really feel comfortable staying at. Cleanliness was my main concern, it met my standards.
Front desk gave us all vouchers for free cover to get into the Power and Light district (worth $10 each) and vouchers for free cover for two of the bars within it. No refrigerator or microwave in room. Expensive parking.
It was very close to point of interest. It also had a great bathroom! The bed and pillows were extremely comfortable. The room was a smaller than I expected.
The hotels was great. It was a perfect size and the staff got to know me and were very friendly. I was surprised at how good the food was here. The breakfast was a large buffett which had some rotating egg dishes. The food you could order was good too, better than expected and the prices were reasonable. Definitely check out the happy hour when you go. I used the fitness center one day too and loved it. More than what I expected from a hotel this size. I would definitely consider a Hyatt Place next time I travel. The only thing I didn't like was the PPV movies in the room were terribly expensive. It was around $18.00 to rent a movie. Are you kidding me?
Failed to clean room after first night Layout of room was terrible. Bathroom and shower were the worst ever experience
The room was very clean and spacious. I wish they had a soda machine instead of the snack bar at the front where soda was almost $3.00. I felt the breakfast was wonderful. A great place to stay for the weekend. I want to stay at other Hyatt hotels like this again.
Best of all was the host, who did everything she could to make us feel welcome. She was so kind and resourceful! The hotel was easy to find and felt very comfortable to stay in. The room was very nice, the beds were large and comfortable. It had sufficient ammenities for our needs. I loved the fitness room also, especially the tv in each machine. I also enjoyed the coffee bar. The shower seemed weak.
The beds are amazing, and rooms are nice. Location isn't the best, unless you are looking to be close to the airport
Rooms were small but the beds comfortable! Food at restaurant was average. Check in was quick and easy! Attempted to order room service at 9am from our room- the hotel phone was not working so I called via my personal cell and spoke with AJ at the front desk. He said he would send someone to fix the phone but told me there was no room svc on Sundays- which is not true. He then proceeded to hang up on me. My friend and I had to physically go down to the front desk (were still in pj's, mind you) and spoke directly to the manager, who happened to be Aj who previously hung up on me! After he told us the restaurant is "right there" pointing to the restaurant, he finally gave me the phone to call room service. Unbelievable customer service. I've never been treated like that in my life. Especially at a "nice hotel." Aj must have had a change of heart and apologized for his actions 2 hrs later when we checked out and compensated our breakfast but I will never ever pay to stay at a Sheraton again. It was supposed to be a fun girls weekend and this is what we're talking about. I just hope other guests don't have to experience any of this.
We enjoyed the king size bed that had a very comfortable mattress and bedding. Our TV had a variety of channels including HBO and Showtime. Also, the black out curtains were perfect for sleeping in. We received a questionnaire in advance of our stay that included room preferences. We requested a high level room with a king size bed. Upon arrival, we received a room on the first floor with two full size beds. We then asked the attendant if our initial request could be met and as it turns out there was a room available that met our needs. She did not express concern for the unmet request or issue an apology. Our room was only cleaned once during our three night stay. We had to requested additional towels because ours were not replenished daily. We were going to have breakfast in bed but the room service line was busy for an hour. We tried the front desk and restaurant as well. All lines were busy.
I really liked the front desk staff. They were very understandable and eager to help with all of my needs. I disliked the fact that my card info was taken for incidentals and my card was charged 60% of the actual overall room payment. I have never noticed that before but it was definitely an extreme negative mark when I saw that on my acct info. Yes I was told it would take 3 to 4 days for it to be placed back onto my account but it was still a big shock.
The hotel is very near the airport and the shuttle ride is quick. A major draw is the 10 day free parking. The hotel looked like it was being remodeled but our room (we stayed twice) were comfortable. The restaurant was terrible. Also the business center is joke. While the computer is nice it is placed five feet from a big screen TV. It gave me a headache to print out my boarding pass.
3 star, very nice room.
Some staff was nice and pleasant. The restaurant food was average but not bad. Bed was comfortable and we used the small gym. Some machines were not working 100% but you could still use them. Also the pool was nice So the small detail was that there are many Four Points and we wanted the one by the stadium not the one by the airport. Huge difference. No one could help us with this and we wound up paying for two hotels for the weekend. It's pretty isolated so you need a car or taxi to get a good meal away from the airport. The hotel actually drove us to a local restaurant and said they could brng us back, but when we called they said they couldn't do it after all. If you want a place near the airport it's fine. A lot of pilots and stewards were staying there.
The bed was so comfortable. I think a nice continental breakfast could be included.
Hotel was very close to the airport which made it easy to get to my flight. Hotel was very clean and the bed was comfortable. Room had mini fridge, good size tv and nice bathroom. Room AC wasn't working. When I contacted the front desk they sent maintenance quickly. Tech said AC was working, but couldn't keep up with the heat from the day. Front desk staff said the room would cool off eventually, but the hotel was full and they could not move us to another room. When I went down to the front desk to ask for a manager, they said a supervisor wouldn't be available until Monday (two days later), and that they would not be able to offer any room discount. Surprisingly, they were able to find an empty room for us which did have a working air conditioner. Very disappointed with the lack of customer concern from the front desk staff. Pillows were too soft for my liking. Hotel has a restaurant but for the rate, does not offer a continental breakfast for the guests
Wee arrived late and left early. Everyone was curious and efficient. Nothing. It was great.
Clean with a restaurant inside. Not much of a complaint but the bed was a little too soft and the bathroom was small