Find reviews that mention:
2.0
Terrible! There was no way I could find the shuttle to the rental location; the person who answered my call at Payless didn’t know anything and was very confused - after too much frustration, I decided to rent with Avis at the airport and to my surprise it was much cheaper and easierReviewed Jun 8 2023
review from![kayak]()
2.0
Being controlled because we did this all online and being told when we could pick up AND return the car was a major inconvenience! Ruined out last family day together. Not worth the gutter price I paid!Reviewed Jun 7 2023
review from![kayak]()
2.0
On arrival, they told me the insurance I purchased through kayak was a rip off and wouldn't cover anything. They then sold me their insurance. The first vehicle's transmission failed after I drove it through the mountain to Julian, CA. That vehicle had 115k miles and had a buzzing sound from the lock when the doors were locked. They sent a replacement with about 95k miles and damage all around the vehicle. Overall, the sales people try to upsell everything from additional insurance and fuel so just be aware.Reviewed Jun 7 2023
review from![kayak]()
4.0
We were given an EV Tesla Model 3 with no instruction on how to charge and the limited types of chargers available (level 2) long term charging. This was unacceptable to us and put a damper on our whole vacation wondering if we would have enough charge to get anywhere. We had to take time away from our vacation to return that car and exchange it for a gas powered car. At the time of the exchange your customer service guy said Maui wasn’t set up very well yet for EV’s which we had to agree. I must commend him for a very smooth car exchange…very good service!Reviewed Jun 6 2023
review from![kayak]()
4.0
They need to hire more employees. Very understaffed.Reviewed Jun 6 2023
review from![kayak]()
2.0
The car was a death trap.Reviewed Jun 6 2023
review from![kayak]()
4.0
The first car felt like it had been in an accident so I returned it . The second car was brand new but it smelled like marijauna but I wasn’t sure what the smell was until I found a bud leaf on the floor of the back seat . So I have mixed thoughts about this experience! But overall I know life happens and my needs was metReviewed Jun 5 2023
review from![kayak]()
2.0
They never closed out my reservation and I got a call 3 days later asking where their car was. Also left my personal cae keys behind in the car, they still haven't gone to look for them, suggested I drive down and talk to someone at the desk....Reviewed Jun 5 2023
review from![kayak]()
10.0
All around good. Car was not totally clean on interiorReviewed Jun 5 2023
review from![kayak]()
4.0
The pick up and drop off process was quick and easy enough, but the car we got smelled heavily of cigarette smoke and had obviously not been cleaned before we got it. We found trash and the vehicle was visibly dirty.Reviewed Jun 5 2023
review from![kayak]()
2.0
Horrible from the start with having issues with my reservation plus costumer service at pick up needs alot of improvement and movil details with pick up detail didnt match up at all and i will not rent with payless ever again or recommend itReviewed Jun 5 2023
review from![kayak]()
8.0
Could have had the car i rented available.Reviewed Jun 5 2023
review from![kayak]()