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Payless customer reviews
5.7
Fair2,866 verified ratings
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Date
A
2.0 Poor
Anonymous, Oct 2026
The agent misrepresented an upsell, costing me 50% more than my original booking price. I retuned the car late and was charged a late fee plus an additional day of rental — either of these charges would have been OK, but both is just nickel and diming your customers. I called customer service several times, and each agent was polite and helpful. You’ve got a great help line. Unfortunately, I won’t use Payless ever again because your business practices are shady.
G
2.0 Poor
Gordon, Sep 2026
Expect to get “up sales “ hustle on extra insurance coverage. Would not recognize “third party” full coverage. Then costs for traveling outside EU zones.
A
4.0 Mediocre
Anonymous, Sep 2026
To my surprise, they did not provide a shuttle service from/to the airport. Had I known that, I would have paid a couple of dollars more per day and saved the inconvenience & the Uber fare to their office & back.
B
8.0 Very good
Brett, Sep 2026
Overall smooth. Friendly service and quick in and out. Car was a little older and scuffed up, but did the job fine for a fair price. No complaints!
A
10.0 Wonderful
Anonymous, Sep 2026
Fantastic team, very helpful, excellent customer service, strong English knowledge, no kiosk available in the terminal, but urgent easy pickup from terminal ...you need to call them.
A
2.0 Poor
Anonymous, Sep 2026
I reserve a 12 pasagers Van for 450$ but when I picked they said they didn't have it.I hade to pay 950 to have the van secure the next day 😡
A
10.0 Wonderful
Anonymous, Sep 2026
Clean car, fuel efficient and cheaper than competitors
K
10.0 Wonderful
Karen, Sep 2026
I really like Helen's customer service. She was accommodating and pleasant to me. Thanks!
A
2.0 Poor
Anonymous, Aug 2026
Very disappointing experience — avoid Payless I had booked a rental car with Payless in advance, but when I arrived at Istanbul Airport to pick up the car, I was told that my reservation had been cancelled. I had never received any notification or warning that my booking had been cancelled. What made the situation even worse was that the employee at the counter then offered me the same car at a price that was around three times higher than what I had originally booked. I had no other choice at that moment, so I ended up paying almost three times the original price. I also did not receive my deposit back, even though I had no fines, damages, or any other issues with the rental. I cannot say for certain what happened with my reservation, but the circumstances made me seriously question whether it was deliberately cancelled so that I would have to pay a much higher price at the counter. Overall, this was one of the worst car rental experiences I have ever had. I will never rent from Payless again, and I strongly recommend looking for another rental company.
25% of our users found rental cars from Payless for $62 or less
Book your rental car from Payless at least 12 weeks before your trip in order to get a below-average price.
Small rental cars from Payless are around 0% cheaper than other car types, on average.
FAQs about renting a car from Payless
How much does it cost to rent a car from Payless?
On average a rental car from Payless costs $86 per day.
What is the most popular rental car from Payless?
Intermediate (Toyota Verso or similar) is the most frequently booked rental car type from Payless.
How many car rental locations does Payless have?
Payless has 424 rental locations worldwide. Take a look at our Payless rental location map to find the best rental cars near you.
Which countries does Payless have rental car locations in?
Aruba, Australia, Bosnia and Herzegovina, Bulgaria, Canada, Cayman Islands, Costa Rica, Croatia, Curaçao, Cyprus, Dominican Republic, Egypt, Estonia, Fiji, France, Germany, Guam, Guatemala, Honduras, Iceland, Ireland, Jamaica, Jordan, Lithuania, Malta, Martinique, Mexico, Montenegro, Morocco, Nicaragua, Northern Mariana Islands, Palau, Peru, Puerto Rico, Qatar, Romania, Saudi Arabia, Serbia, Slovakia, St. Maarten, Thailand, Turks and Caicos Islands, Türkiye (Turkey), Ukraine, United Arab Emirates and United States
How much does it cost to rent a car from Payless for a week?
On average a rental car from Payless costs $604 per week ($86 per day).
How much does it cost to rent a car from Payless long term for a month?
On average a rental car from Payless costs $2,589 per month ($86 per day).
Everything you need to know for your Payless car rental
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