6.0
Cons:Long waits to get vehicle. We waited about an hour to get our vehicle and there were only 3 people in front of us. They attempted to charge us for a scratch on the vehicle but we took photos of all the original scratches.Reviewed Nov 6 2019
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5.2
Pros:Car was excellent as was service.Cons:I chose Payless because of price. Supposedly $175 for a weekly rental. That they agreed was the confirmed price. When I declined the insurance as I always do, since I have insurance on my credit card, I was told they would only allow this if I could produce a letter proving I had insurance from the credit card company. Or I could bring it later to one of their offices. Since I didn't have access to a printer this was not possible. Payless then charged an additional $18/day or $125 for the week for "insurance". This essentially doubled the cost. I have rented from Fiesta in downtown San Jose before at a much cheaper price. We only chose Payless since we arrived with heavy suitcases and wanted a rental car from the Los Cable airport. We won't be renting from Payless again.Reviewed Aug 12 2018
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3.2
6x increase of price on arrivalPros:Car was okCons:Charged $40/day for "mandatory insurance" which was not mentioned before hand.Reviewed Jan 3 2018
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4.0
3 dollars per day is a hoaxCons:I rented a Jetta for 3 usd per day, but it turned ou that third party insurance ( basic by the way) is 33 usd per day. I think this is how they get you yo rent with them and then hike up the price. Also I came with the tank half full and they were charging me 70 usd to fill it up. In MEXICO that translates to 3.5 times the cost of gas. I took it myself given the price.Reviewed Jul 15 2017
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4.0
Expensive not PaylessPros:The service was good. Jorge was helpful.Cons:Insurance and fees came to $130 for 2 days. It was not inexpensive.Reviewed Apr 18 2017
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4.0
Pros:We returned our car to BudgetReviewed Apr 17 2017
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3.6
Horrible service and hidden fees that doubled rentCons:A listed total cost of 250 cost us 530 because of fees charged upon arrival. That is over double the cost!!!then the car maxes noises and had a service light. My husband spent over an hour at local office in Adan Jose only to have employees refuse to swap car out! Be aware that although they tell you total cost in Cabo that in NOt true!!! Nothing you can do once there with three children:-(Reviewed Jan 11 2017
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10.0
Quick and hassle free car rentalPros:Quick, friendly staff, helpful staffReviewed Jan 2 2017
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2.0
Misleading priceCons:Rental price was $25 for trip then forced me at check out to buy $575 in insurance for the trip and wouldn't let me rent the care without it. All in all was just misleading.Reviewed Dec 27 2016
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