Piano di Sorrento Hotels

The location was magnificent. It didn't seem like a five star hotel based on the rooms and facility. The location and service were great, but other than that - why is this five star?

Too far from Sorrento

Great hotel with a wonderful views wish we had more time to enjoy the facilities Too far to walk to centre hotel shuttle should go to the centre instead of half way

The location is great! A quick 5 minute walk into town. The images are very misleading. The hotel does not face front to the ocean as shown in the pictures. Also a double bed is 2 beds pushed together. The only great thing about the hotel is its location. Otherwise its just an average hotel.

good location, efficient checkin etc, very well maintained throughout The reception staff all seemed very abrupt and direct, all other staff were much more helpful, and polite

The views and the pool facility was very good. Poor information on the excursions, local exhibitions etc..Were misdirected to pick up point for the hotel bus so got a lift on another hotel's bus-presidente. Needs to be more bus contact with the centre of Sorrento in the late afternoon-many of us walked and the last section is dangerous-no pavement. Because of this would book again with a hotel within Sorrento.

great location, rooms not so good, very old fashion but staff very friendly.the pool was great. the rooms were old and just very quite .not much to do apart from pool. restaurant not that great .

The room was good size with balcony and fantastic view of the sea. The front desk staff very helpful. The hotel shuttle to town and back was convenient and very much on time. The dinning room staff (we only had breakfasts there) were rude and not attentive. Every guest had the same complain.

Excellent pool, good size rooms, helpful staff. Breakfast was poor and exactly the same each day.

pool , bus to town , staff breakfast limited in choice

Fantastic room and views from the hotel terrace. Good location away from the town and excellent free bus service. Lovely clean hotel Entertainment only geared towards the older generation. Livelier music and bar around the pool area would have seriously improved our stay and for the other thirty somethings staying in the hotel. A less formal evening meal option by the pool restaurant would have tempted us to eat there. Lunchime options were excellent.

I felt the Vesuvio was busy catering to the tour group crowd. Most of which where older people. They were so busy catering to these groups of people that I think the individual hotel stayer got a little ignored. WiFi was really only accessible in the lobby but it was a 5.00 euro one time charge. The had good shuttle service down the hill to town. If you miss the bus it is at least 25 euro cab ride back.The staff was not memorable but the breakfast was okay. They serve buffet style. If you are a coffee drinker it takes a long time to get a second cup as they are busy with the guest who came with a tour group.

The staff, especially Giovanni & Associates were outstanding. The maid service The ants were out of control. Before guests arrive and at least every other day, each room should be routinely sprayed for control. Also, gustes should be informed about not leaving any type of open food laying around. Bedding (sheets, pillow cases, and outer blaket if soiled) need to be changed daily without asking. Soaps and shampoo should be readily available and replenished daily.

The location, with seaview, is excellent. The room was comfortable, except for the pillow which was a bit thin for my liking. Breakfast was satisfying. On the whole, the hotel had a very comfortable feeling. At such rates, Wi-Fi should be free.

The hotel and the grounds were beautiful. It had agreat gardens and a view of Naple Bay was perfect. If you had a room on the street side it was very noisey. Also they do not start the air condition and beach acess till May.

The front desk staff was courteous and helpful. We were in the hotel for a week, and in that time there was no variance in the breakfast buffet at any time. The buffet staff were courteous, and didn't smile at any time. Although advertised as Air Conditioned rooms, the air conditioning had been turned off for the season in spite of warm, sunny days.

Nothing It was one of the worse hotels we stayed at

Close to the town center.

On the far end of the main street of Sorrento. Main train/bus station 15 mins walk. Port 15-20 mins walk. Lobby and common spaces are rather cute. Our rooms were rather dark. Noise from other rooms. Breakfast included in price but quality is below average. No WLAN in rooms, but available in the lobby. No printing facility. Water pressure problems. They tried to charge more than was agreed at booking, but then admitted their fault.

Comfort No

We loved the hotel. The rooms were clean, it was in a fabulous location, and the breakfast was excellent. It was definitely worth the money to stay there. The staff. At the front desk they were very rude every time we walked in to get our key (except for the night guy, he was very pleasant!). When we requested to stay an extra day we were told it was no problem, and then we were questioned by the same person as to why we were not leaving on our initial proposed day. The staff at breakfast were difficult... our last morning took 25 minutes of trying to get their attention before someone finally asked us if we wanted coffee. The hotel was great but don't expect friendly or prepared staff!