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Location was excellent, walking distance to the beach, 5 minutes from railway station, nice quiet rooms (ours #2 was very spacious), lovely terrace for breakfast (we had dinner there as well), quite large selection at breakfast (even cheese and salami), the staff was very friendly, there was cumputer you could use in the lobby (although the printer didn't work), we could use the fridge in the kitchen The coffee at breakfast was terrbile, our air conditioning got turned off so that we couldn't get it back on by ourselves a couple of times (once it was off all night long = HOT), the bathroom leaked water into the room when taking a long shower (I bet there is water damage under the floor)
Nothing When we arrived it was very difficult for us to find it. We spent more than 2 hours looking for it and when we asked people for directions no one knew about it. When we finally found it, we found out that this is a house with no lift and they gave us a room on the 3rd floor, with no lift and we had to pass through loads of toys and barbie doll houses which were laying all over the place. We then decided not to stay at the hotel and asked them to cancel the booking. Maria grazia, the owner gave us a room which was not the one we booked and when I asked her why she told us that alll the other rooms are full. However when I spoke to the receptionist, she told us that we were the only people there and therefore it was not true that the room we booked was full this was a very bad experience and in fact we then had to look for another hotel where to stay. The photos on the website do not match the reality. This was our worst experience when travelling abroad.
It was a very relaxing hotel and fabulous staff
Our favourite hotel in the region. Wonderful room in an old villa, perfect service (like free internet access, very helpful staff) very nice rooms. We would recommend it immediately! The quality of the bed (mattress) could have been better. Finding a nice restaurant was not so easy.
My father thought the family was friendly and liked the historical aspect of the building. The rest of us found little to enjoy at this B&B. No A/C, 30+ yr old twin beds put together on cot stand for double bed, cold breakfast only, hard to find, no parking, noisy farm animals from 5am to midnight, teenage daughter left in charge of office during day, no shower/bath only, cleaning by maid only some days. I would not stay here again or recommend it at all.
Great hotel with a wonderful views wish we had more time to enjoy the facilities Too far to walk to centre hotel shuttle should go to the centre instead of half way
Great architecture. lovely and well kept parc, very friendly and professional stuff - a place to relax and enjoy!
The View, which is found anywhere in Sorrento as it on the side of the sea!! Also the bar and its staff were nice enough. Everything, pretty much. Especially the room service, food and room and hotel decor etc...
Too far from Sorrento
Top hotel, e-mailed them beforehand to tell them it was my wedding anniversary. They upgraded me to a superior sea view. there was champagne in the room on arrival. This hotel is 5 star in every way. little touches like robes and slippers are nice also. downsides. it is a 20 minute walk to the town square. the hotel shuttle bus does not run at convenient times for guests. there is however a local bus outside the main entrance that costs only 1 euro. no.
The hotel is so beautiful, but I like more the modern style. The hotel seems to be old
The location was magnificent. It didn't seem like a five star hotel based on the rooms and facility. The location and service were great, but other than that - why is this five star?
Outstanding views, proximity to the main Piazza in Sorrento, lush gardens, and very peaceful. No
The nearness to the beach Not really
The room was good size with balcony and fantastic view of the sea. The front desk staff very helpful. The hotel shuttle to town and back was convenient and very much on time. The dinning room staff (we only had breakfasts there) were rude and not attentive. Every guest had the same complain.
pool , bus to town , staff breakfast limited in choice
great location, rooms not so good, very old fashion but staff very friendly.the pool was great. the rooms were old and just very quite .not much to do apart from pool. restaurant not that great .
Nice room, fantastic view, pleasant staff and very very relaxing. Breakfast selection a bit limited for a hotel of this general high standard
Excellent pool, good size rooms, helpful staff. Breakfast was poor and exactly the same each day.
I felt the Vesuvio was busy catering to the tour group crowd. Most of which where older people. They were so busy catering to these groups of people that I think the individual hotel stayer got a little ignored. WiFi was really only accessible in the lobby but it was a 5.00 euro one time charge. The had good shuttle service down the hill to town. If you miss the bus it is at least 25 euro cab ride back.The staff was not memorable but the breakfast was okay. They serve buffet style. If you are a coffee drinker it takes a long time to get a second cup as they are busy with the guest who came with a tour group.
The sea view is good, though it is a fair distance from the coast. The food in the hotel is not at all good.
The views and the pool facility was very good. Poor information on the excursions, local exhibitions etc..Were misdirected to pick up point for the hotel bus so got a lift on another hotel's bus-presidente. Needs to be more bus contact with the centre of Sorrento in the late afternoon-many of us walked and the last section is dangerous-no pavement. Because of this would book again with a hotel within Sorrento.
The hotel staff was extremly attentive & helpful , the shuttle service to d/t Sorrento was punctual. The walls are quite thin & you can hear you your neighbours taking a bathq/shower
Fantastic room and views from the hotel terrace. Good location away from the town and excellent free bus service. Lovely clean hotel Entertainment only geared towards the older generation. Livelier music and bar around the pool area would have seriously improved our stay and for the other thirty somethings staying in the hotel. A less formal evening meal option by the pool restaurant would have tempted us to eat there. Lunchime options were excellent.
Location, 5 mins from town centre and convienient for all cultural attractions via local transport which is cheap. Restaurants were plenty and excellent, though a litle expensive. Surprised they had no tea/coffee making facilities in the room though the room did have a well stocked mini bar.
the comfort of the room, the delicious breakfast, the suitability of location within Sorrento As afore mentioned, pool hours
Fantastic view of coast and Sorrento from a spacious and elegant room.
The location is great! A quick 5 minute walk into town. The images are very misleading. The hotel does not face front to the ocean as shown in the pictures. Also a double bed is 2 beds pushed together. The only great thing about the hotel is its location. Otherwise its just an average hotel.
The outstanding view of the bay from almost everywhere in public areas of the hotel. It is just outside the town but a walk of less than five minutes puts you on the main street. Our room (507) smelt a little damp although it appeared to be dry i.e the bedding and our clothes never felt damp. A minor issue and I would certainly use the room again.
Good Pool Area. Great Views over Sorrento. Close proximity to Sorrento town.
good location, efficient checkin etc, very well maintained throughout The reception staff all seemed very abrupt and direct, all other staff were much more helpful, and polite
The breakfast and the stunning views from the dining room were the higlights for us. Even the garden bedrooms were a good size and well furnished and equipped. We thought the choice available on the television packages were excellent for allowing us to relax in our room when the weather did not alow us to venture outside. The food in the restaurant in the evening was good but we felt the price precluded regular utilisiation. Also, the lack of tea and coffee facilities in the room was a source of consternation for us being big tea drinkers.
Staff, food No Gym
Great views and people friendly. LOCATION excellent
This is a special place offering extremly good value for money although perhaps initially out of some budgets I would recommend spending the extra cash. The room was outstanding with a magnificant view of the Bay of Naples and Vesuvius. They did not over charge for extras drinks etc. The staff are very friendly and curtious may only complaint is that I could not stay longer! I would however not recommend the hotel for young children as it is not really set up to cater for them compared to some. Nothing
very nice property. we were able to walk to many things of interest.
Close to Sorrento town centre Number of extras that needed to be paid for, i.e. wireless internet
The hotel was placed very well for Train station, bus station the town and a sea view - boats/ferries were also close by. The hotel staff were amazing and so friendly - hotel fsacilities excellent - I would strongly recomment this hotel
The breakfast was very good, lots of variety and plenty. Some of the staff were not very welcoming and friendly.
The Lobby and outside area is nice. The rooms smelled like moth balls. Very noisy, we changed hotels after our first night. The staff did not go out of their way to help us.
location, value for money, views from rooftop terrace
Clean, well-designed layout, excellent breakfast, very good location - short walk from train station and into town- good view from the balcony, and very helpful and gracious staff. The in-room safe required a separate key from the desk, but it still did not work.
We liked the size of the room and the sea view from our balcony. No complaints.
very friendly helpful staff
nice room, small but serviceable bathroom with shower, restaurant open until midnight, helpful staff, good buffet breakfast included pay 10 euros per night for parking, too far to walk to center so pay 15-20 euros for taxi
On the far end of the main street of Sorrento. Main train/bus station 15 mins walk. Port 15-20 mins walk. Lobby and common spaces are rather cute. Our rooms were rather dark. Noise from other rooms. Breakfast included in price but quality is below average. No WLAN in rooms, but available in the lobby. No printing facility. Water pressure problems. They tried to charge more than was agreed at booking, but then admitted their fault.
We loved the hotel. The rooms were clean, it was in a fabulous location, and the breakfast was excellent. It was definitely worth the money to stay there. The staff. At the front desk they were very rude every time we walked in to get our key (except for the night guy, he was very pleasant!). When we requested to stay an extra day we were told it was no problem, and then we were questioned by the same person as to why we were not leaving on our initial proposed day. The staff at breakfast were difficult... our last morning took 25 minutes of trying to get their attention before someone finally asked us if we wanted coffee. The hotel was great but don't expect friendly or prepared staff!
We found this hotel to be very comfortable clean and a great location.Staff were pleasant and very helpful. breakfast could be improved a little.
Great location, near to center, yet at the quiet edge of town. Very close to the only gluten free restaurant in town. A short walk to the ferries that go to Capri. Great view to the sea. Great with private parking. A bit expensive for wifi use. No minibars in room
The front desk staff was courteous and helpful. We were in the hotel for a week, and in that time there was no variance in the breakfast buffet at any time. The buffet staff were courteous, and didn't smile at any time. Although advertised as Air Conditioned rooms, the air conditioning had been turned off for the season in spite of warm, sunny days.
The friendliness of all the staff - they were wonderful;!! Could not fault anything.
Close to the town center.
Nothing It was one of the worse hotels we stayed at
The views fom our terace were spectacular, hotel staff were excellant No restaurent in hotel which would hav been nice for lunch but breakfast was great and when we asked about lunch they did offer to make sandwiches
beautiful hotel location, misrepresented services.
The staff is great!
the nice welcome of the stuff
The service is excellent no
The staff were very nice and kindley and helped us in everyway they could if we asked them for, and the room was lovley and very clean.
It was away from the tourist spots in Sorrento. Would highly recommend renting a car. Room was a bit victorian/old looking.
Hotel has a very nice view over the bay of Sorrento; rooms and services offered are mid standards; staff helpful Very much out of the city; there is nothing around the hotel; even to buy water you have to go down to city; hotel tried to solve this problem by shuttle services. Shuttle leaves to and from the city center three times in the morning and three times in the evening; it is free of charge and the driver is kind; however it takes 20-30 minutes and the road has a lot of curves as the hotel is up on the hill.
Nice hotel, perfect location, splendid view, excellent and professional staff, breakfast with fresh orange juice, pancakes and spumante. If you want to feel realy comfortable, don´t hesitate to choose this hotel. Absolutely no.
The staff were great and offered us a free upgrade. The hotel was fantastically located just outside Sorrento in the hills in a very quiet location The breakfast selection was not great unless you got there early
The hotel is very clean with lovely rooms and is in an excellent location for getting around Sorrento. The lack of WiFi in the rooms and the only English language TV station is a news channel.
Excellent Hotel, centerally located in Sorrento, everything associated with the Hotel is of a very high standard, including breakfast and the staff.
The rooftop pool had fantastic views and the bar was beautifully furnished. The staff were helpful and friendly. There was noise of running water from the walls at times.
Great location to all that was needed for touring, lovely clean and modern hotel, breakfast was great. Friendly and helpful staff
Very elegant hotel, delicious buffet breakfast & attentive staff not one complaint - perfect!!
The Grand Hotel La Favorita is simply an amazing hotel. Everything about it exceeded my expectations. I came to stay for my sisters wedding in sorrento and my stay at the hotel made the trip fantastic. The decor in the hotel is beautiful, the roof top pool and views are just fantastic. The rooms are large, bright and extremely clean. The breakfast is fantastic and last but not least the staff really are brilliant. Nothing was too much trouble to them and they make an effort to interact with the guests and go out of their way to make your stay unforgetable. This hotel should be a 5 star. I would recommend it to anyone and will certainly be returning myself in the future. Thanks to all at the hotel.
The friendliness and courtesy of all staff, wonderfully comfortable and spotlessly clean rooms, excellent food. The hotel website states that all standard double rooms have a balcony with a view of the beautiful gardens. However, the view from both our room and our friends' were of a brick wall and someone's washing line. This was the only complaint we had and, as we did not spend very much time in our rooms, did not bother us. However, for someone staying at the hotel for a longer period who might perhaps want to sit on the balcony and enjoy the view, it would certainly have spoilt it for them so they should really change what is stated on their website as it is obviously not accurate for all rooms.
Nice hotel with excellent value for the money. Enjoyed breakfast and drinks on the roof top.
The staff were wonderful... friendly, very helpful, kind and customer focused. The location of the hotel is fantastic - beautiful views across the bay of Naples, very little traffic noise, a small park just outside the front yet a stones through from the main town centre, shops and restaurants. The room was lovely but the bed and pillows were very hard and would be uncomfortable if you're a bit stiff and achey like me. Also the sound proofing between the rooms was not brilliant We could hear next doors' conversations and TV. The gym could be a great asset as the room layout is very good but unfortunately much of the equipment needed replacement or refurbishment and the weight bars were the wrong size for the bench press bench which is a basic error. So with no additional cost of equipment but more maintenance and more thought this could have been an excellent facility. Finally the quality of the breakfast was a bit "iffy" for the quality of hotel and this put us off trying the restaurant in the evening and we ate out all the time.
Very nicely appointed hotel, comfortable and good quality. Public square outside hotel attracts young folk until early hours of the morning. Noisy motor scooters, same all over Italy?
The staff at the Hotel Continental were extremely helpful and nothing was too much trouble. Even when I dropped my tweezers of the third floor balcony, the staff happily retrieved them for me! All the staff seemed to speak an infinite number of languages and the waiters in the Dining Room were friendly, polite and provided excellent customer service. There was nothing that I did not like about my stay at the Hotel Continental. it was a lovely hotel which provided excellent value for money.
An excellent location in the centre of Sorrento. The views of Vesuvius are probably the best on the Sorrentine peninsula. A quiet part of town, excellent service, friendly staff make this hotel a good choice. Honestly, nothing. It is an excellent hotel. My daughter would have liked free internet access, but apart from that nothing.
We had a lovely time at Hotel Continental. Porters helped us with our bags, and we were upgraded free of charge to a room with a balcony looking over the bay and with a wonderful view of Vesuvius. We could easily walk to everything, and just down the road is the ferry to Capri. The pool was also huge and luxurious, I had to brush olives from an overhanging tree off the deckchairs to lie by the pool. Ahh!!! that's the life, while waiters wander around taking orders for drinks and snacks. Fantastico!
The hotel has a huge pool. Rooms were kept spotless. Good location off of main area with only a 5-10 minute walk away to everything. What made this hotel great however was the staff. From day one they were calling us by name. They were always pleasant and helpful with anything we needed. This was the first of four hotels we stayed at on our trip. I wish it was the last because then we would have saved the best for last. No other hotel's staff compared to this one.
We did not eat at the hotel but had room service and all items were good with generous portions ( a thing becoming increasingly rare in Italy, unfortunately The lounge area was a little tired and would greatly improve the general atmosphere and overall impression if it could be refurbished
execeptional customer service.....such a good experience!!! It's location. each night after 7pm the police close off the only street you can drive through to the hotel. To get to the hotel you'll have to pay 1 euro to get past the police.... location is only bad if you rent a car and drive.
Perfect location and comfortable The smallest and old TV set I've seen last years. Shower was broken and very old
Fabulous hotel with very friendly and helpful staff, facilities, location and standard of accommodation were excellent. The local bars and shops offer a good choice. Nothing
Great location in center of town, comfortable modern rooms, and attentive staff make the Hotel Plaza an excellent choice in Sorrento.
Very nice hotel, wonderful location, Very good breakfast and very clean. We loved everything
The location of the hotel was central to shops and restaurants. We also liked the convenience of a car park and friendly, helpful staff.
Excellent place to stay. Staff were very pleasant and efficient. Room was nice. Breakfast buffet was outstanding. Conveniently located to main town and train. Would stay again..
The hotel is really new and opened since few days. Is visible that organization must be improved. Anyway the hotel is really in the center of Sorrento. The hotel has not car parking. Anyway at only few meters there is a public car parking but the price per day is 20 euro.
Well located, close to shops & resaurants. See-through elevator. Wide range breakfast choice, well-serviced. WiFi required re-entry of username and password when session was paused for a short time.
Staff is excellent only one key
The decoration is very modern and new. The staff nice and the breakfast very good.
Nice style, very nice position. The staff are always been kind and the service is nice. Walls are so thin you really hear anything is happening not only in the halls but in any other room.
The hotel is very clean and modern. The staff were very friendly and accommodated any requests we had, especially car parking facilities. Breakfast buffet was the usual but the staff and the coffee were excellent. The hotel is central to Sorrento making it easy to access all the local facilities. The only problem i had with this hotel was the pool. It was a roof top pool which meant it was very small. But this would not put me off going back again.
Arrived in Sorrento for a short break with my boyfriend.Hotel in great location,less than 5 mins walk from main square,beach etc.Hotel extremely clean and fresh,rooftop solarium with great views.Breakfast had great variety and very helpful staff throughout regarding local services and amenities.Will definitely return to Sorrento and would definitely stay at Hotel Plaza again.
Very good location for Sorrento town centre and the railway station. Pleasant views over the Bay of Naples.
hotel staff and location
Nice location Very poor staff / very expensive given quality of room and facilities (i.e. no business center)
one of the best hotels we have ever visited.wonderful location superb view very comfortable . and charming staff.. no criticism whatever
Excellent view and quiet. Breakfast is also good. Car park is important none
Very conveniently located to the train station and the town centre (about 5 min walk each). Stunning views over Bay of Naples. Broad range of food for breakfast. Plenty of fresh fruit. Breakfast dishes not cleared from table till after we left.
2nd time staying in this beautiful hotel, loved it. Very clean, staff are great and very helpful and best breakfast.
view from balcony was super no
The hotel has an excellent location Hotel would benefit from a gym and a spa partiularly in times of poor weather
Hotel is very beautifully decorated, all floors are marble, and has great open spaces and sitting areas to enjoy. The back of hotel (really front) is on the bluff overlooking the water and has a huge swimming pool. It was too late in the season for us to enjoy but I'm sure it would be wonderful in the summertime. Also, there are grapefruit and oranges growing on the rear grounds where you can wander and stroll through all the lovely flowers and trees. It is a wonderful location, right downtown in Sorrento within a 5 minute walk from shopping and dining. I highly recommend this hotel.
The graciousness of the manager of the hotel. Everyone tried to make you feel at home. We had no dislikes.
The location offers stunning views of Positano. The hotel staff were very welcoming and efficient and the room, although slightly dated, was very comfortable and quiet at night. We used a car which was collected and dropped off at the hotel for us whenever we needed it. We didn't eat an evening meal in the hotel but the breakfasts were delicious! All in all a very relaxing stay. make sure you don't get a room next to the lift!
Hotel Staff excellent except the pool attendant he had an attitude problem.Food and service excellent. The beds very uncomfortable
Location and View, restaurant
One of the best hotels we have stayed in and our holiday was an absolute pleasure Nothing
Friendleness of the staff of shuttle bus service the shuttle bus times could have been a bit more frequent
Excellent customer service.
It was a beautiful hotel tucked away in the cliffs of Positano. The views were magnificant I didn't like that we had to leave! :)
OUr view from the balcony was amazing!! The pool staff was not very friendly. All the other staff were superb.
Loved the location and the view of the beach No
Location, and general satisfaction. A Little inflexible - re seating of a wedding party. and the resident pianist -good - but not very accomodating
Service, decor, location and views make this one of the most memorable and pleasurable hotels we have ever stayed in. Art work is amazing and obviously took a lot of time and consideration as everything is perfectly styled.
excellent breakfast nice room and decoration
The hotel staff were all friendly and helpful. The hotel is lovely and location is very close to the centre of the city with a beautiful sea view. It is really a pleasant hotel to stay.
size of room. treatment by hotel staff. quality of breakfest. location,
This beautiful hotel rivals any 5-star hotel that I have ever stayed at. It was beautiful, immaculate, romantic, and peaceful. The location was incredible. The views from everywhere...stunning. We will return and will recommend this gorgeous hotel to everyone we know.
It was a great location with fantastic view. The room was tastefully done with modern amenities. The staff were helpful and we would stay there again.
The Hotel was faultless in every way. I would not hesitate to recommend it to any of my friends.The staff were helpful and charming and the Hotel position perfect, did not want to leave. Peter Franklin Nothing at all
refreshment was good. lounge was comfortable and I like the pianist who perform the music from 1930-2300. no bottle of complimentary water in the room.
Absolutely everything about this hotel was stunning - the location, the design, the room, the food in the restaurant and the spa was great too. Nothing at all - I loved everything
the views and the hotel it self decor
Wonderful Views, great location, beautiful grounds/gardens. Expensive, Bedding and towels were average quality, Although nice with a great view, the room was not has luxurious as some other hotels we stayed at in the price range.
Courtesy of the staff - particularly concierge. No language problems and internet access to room good Bathroom in room looked a bit tired and sliding door not a good idea.
location, views from hotel. dining room
Beautiful hotel with magnificent views of Gulf of Naples
Excellent staff at the front desk, very helpful. Amazing views from balcony and restaurant with excellent food as well. Bed could be more comfortable.
This hotel was the highlight of our trip. Our deluxe room with sea view was unbelievable. It was a good location to take the boat to Capri, Naples, etc. Beautiful gardens, fantastic staff, would stay there again and only there. We have no complains as it was fantastic
Hotel very central, lovely pool, food average
Service and friendy staff Initial room was lacking a balcony but we were moved the next day to a suitable room as reserved.
We liked the de luxe room we had overlooking the Bay of Naples.It was very comfortable and we had wonderful views of the bay.Breakfasts in the beautiful restaurant were excellent. No complaints.
the view, food, history, staff, Full breakfast, Great location bed was a little soft for me
Rooms were lovely and the staff were attentive and efficient. A bit pricey, especially drinks.
It was an excellent location, and we loved the view overlooking the town and the street action below. The staff were very friendly, and the breakfast was just fine.
We loved our private terrace with views of the village of Positano and the ocean. We liked being in the middle if the bustle of daily life. Our short walk to the town center and beach was appreciated. Enjoyed our breakfast on the terrace. Staff at Savoia were very friendly and helpful. Small shower stall.
Very clean, nice and comfortable room and staff was extraordinarily friendly and helpful. Very good breakfast at this hotel and service great. Great central location in Positano, near to city bus and coastal buses. Good value for the money. No.
The staff were very helpful. The hotel was ideally located close to the beach.
great location within walking distance of the harbour and town. Lovely rooms and pool and garden area, great breakfast, friendly and helpful staff. uncomfortable pillows
Close to everything! Rooms are clean & small.
The hotel staff were very helpful in recommending places to visit and eat, and arranged for transportation. Their friendly attitude made it feel like home. Breakfast was great. paying for internet in the lobby - but if you bring your own laptop it's free.
location to downtown ,easy walk large cement beam in the middle of the roomfrom floor to ceiling
Location is excellent, specially in small city as Sorrento , The hotel is very nice with rich breakfast. service in the lobby, parking and breakfast is very good. The internet connection is free only in the lobby and the quality is very poor.
the location and the pleasant outdoor breakfast area the colour and pattern of the floor tiles in the room!!!!!!!!
We loved our stay at this beautiful hotel! Our room was perfect, with nice furniture and plenty of room in the closet. The hand painted tiles in the floor made it so cheerful and unique. Michelle from Reservations was extremely helpful in giving us information on how to travel from Naples by train and on how to find the hotel once that we arrived in Sorrento. Mario and Pepe at the Reception were always helpful and happy to provide us with all the necessary information to visit Capri and Sorrento. The outdoor pool is located in a very nice setting, surrounded by flowers. The same with the breakfast area. Great food. We would be very happy to come here again and stay again at this beautiful Hotel. Nothing, we loved everything there!
Very relaxing atmosphere. Hotel staff were extremely pleasant and helpful. Ammenities on premesis were fantastic.
great location to visit Sorrento,Capri,Pompei. Shopping and dining in the narrow street of historic just a short walk from hotel. Hotel staff very helpfull.Great experience.
Very pleasant hotel, centrally located, loved the use of local ceramic tiles. Slight problem with lighting: light at entrance to room malfunctioned and lamp shades were old and actually fell apart.
Great, friendly and very helpful staff, beautiful setting right in the town center. Room was very classy though quite small for us. Not much to do with kids in November.
The six days we stayed we had excellent service from the management and staff .The location is central.Can not wait to return.