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Location and price. Room had smell like pets had been in the room even though it was a pet free room. Sheets did not fit the bed and kept coming off at night.
Place was kept clean, ample parking, right off the strip Dogs barking at all hours. Woke up early in the mornings from dog barking. I did not notice anything about this place being pet friendly in the ad, if I had I would have booked elsewhere.
Well lit parking lot. Friendly staff. Light mold forming on ceiling in shower area. Also found hair clinging to the "clean" towels.
Everyone was friendly, room was clean, and convenient to everything.
Nothing STAYER BEWARE!!! The staff doesn't greet you as you walk in the door. As you make a complaint their response is "okay" and "it's not my problem". They don't take responsibility for anything and it all falls on the customer. The TV doesn't work and the air doesn't work.
Very clean and nice! We really enjoyed our stay.
Staff was friendly, knowledgeable and helpful. This was the best hotel breakfast I have ever had!!! Our AC unit was broken, they did however give us a refund for part of the stay. Also the bathroom was not cleaned properly. I was informed that they are in the process of hiring more/other cleaning staff.
the clean rooms and the helpful workers. liked everything
The check-in attendant was very nice and polite, and the room was pretty clean. The pool was open a little later, and my little boy loved that part. 24 hour is always a plus! There was a slight smell in the room. I couldn't figure out what it was, and it wasn't completely unpleasant. It just wasn't great.
I was booked into the wrong room and was rudely awakened while trying to take a nap to switch rooms. This is after another couple walked into our room. Then the new room we got had dirty sheets and when we asked them to change them we were treated like it was going to be a problem for them. To top it off I had to take a cold shower. It was not a good expierence.
Our stay at Hotel Pigeon Forge was very pleasant, and enjoyable.would probably stay there again on our next trip. nice place. no
we did not enjoy but had a good laugh at the antics of the staff
Nothing! Everything was perfect!!!
Wi Fi did not work the whole weekend in my room. Everytime I asked they would say "we will reset the modem"
Clean Breakfast choice was disappointing. Didn't like being next to the pool. Bus load of college students partying way into the early morning and was unable to sleep.
Nice garden, nice bird cage outside the hotel. Decent breakfast, rooms are clean.
Warm and dry Mosquitos in the room (203) and the other room(205) smelled like sewer. Wash cloths were stained. Sheets didn't fit the bed. All the Lights didn't work in 203. Told the front desk clerk as I was checking out he laughed...
Wifi and breakfast Hotel smelled horrible, had to switch rooms due to ants in the bathroom and in the fridge. Won't stay there again
Staff was extemely helpful, Good People! The floor in the room appeared to be extra dirty
Staff was very friendly and accomodating Didn't enjoy being placed in a room next to pets that decided to start barking at 6 am
The hotel lobby and the rooms were very nice. The room was clean. The staff was friendly and helpful. It was in a great location that was just a little hard to spot from the road. Breakfast was good for the most part - the waffles just don't get done enough in that type waffle iron. The walls were so thin that I could hear our neighbors complete conversations. There was a dog that barked sporadically. Thankfully there was only one and it didn't bark all night.
Convenience. Atmosphere. Comfort.
Suite was very spacious. Pet friendly hotel was not for me. I have severe allergies to pet dander and the carpet in our suite smelled like urine.
Horrible juice and fruits during breakfast.
Clean, comfortable beds, nice free breakfast & easy access to main attractions. I didn't like the fact pets were allowed.
Quiet, not directly on the Parkway. Clean and comfortable.
My husband and I stayed for 3 nights in the king suite with the whirlpool. It was a great value for the price and a great location (right in the middle of many Pigeon Forge attractions). There was plenty of parking and the front lobby receptionist was helpful and polite. The walls did seem to be thin as you could always hear anytime people were talking in the hallway. Still would stay again though!
Nice staff Rooms were old. Semi dirty. Only had one towel. For under 100 a night not bad.
Very good breakfast, location and service.
Rooms were clean and I had no issues. Exercise room was terrible. Had cheap and broken equipment.
Comfortable, clean and at a convenient location. Free wifi. Friendly staff! Breakfast was ok. But, for the price we didnt mind eating out.
The room was very clean and alots of room. The breakfast was good. We ate there every morning. When we where in our room you could here alots of noise from the hallway. The bed was too hard !
The stay was good - it was nothing exceptional, but the rooms were clean and staff was friendly. no issues
Rooms were clean and updated, staff was friendly, breakfast was enough for...biscuits and gravy, sausage and eggs, and other pastries. Indoor pool looked nice. Not much to complain about at all
Had a noise from outside room that we were told was a maintenance something for the pool. Went on for an hour and we told the front desk about it. A maintenance person came up to see about it but said he could do nothing about it. It did stop but started again later but did not go on very long.
The kids running up and down the halls late at night. Yelling and very noisy. Parents should exercise more control.
The continental breakfast was very good with a wide selection of eggs, toast, make your own waffles, hot & cold cereal, muffins, 3 types of juices, fruit, and more. The hotel was conveniently located to many attractions and restaurants. We had trouble finding three working outlets to plug our phones and fit bits. The hotel had a small indoor pool but did not advertise it that way.
Lee had a very nice stay. Friendly staff. Clean comfortable room. Great value for money. Only issue was the noise. Walls are,thin, so we could hear a lot of noise from next room and from,hall
There were 12 of us (6 rooms) and we stayed 6 days. The staff: Paula Adkins, Jerry Pruitt, Mark Stone, and Peggy Carver were warm, friendly and very professional. The rooms were extremely clean and comfortable. The full breakfast was great, food always warm and cinnamin rolls to keep you coming back. We all recommend this hotel to anyone traveling. Guarantee you will be pleased. C. Wood Virginia
The hotel was a great , our room was very clean and spacious. Location of the hotel is good and is off the main road , so it was quite. The breakfast bar was great it had a large variety of foods( eggs, waffles, rolls, fruit, bacon, cereal). The menu was different each day we were there. We will return!!!!!!!!!!!!!!!!!
Clean rooms, friendly staff, convenient location to area attractions without lots of traffic noise, and excellent free breakfasts.
Great place to stay if your headed to Pigeon Forge. Great room. Comfortable beds. Great breakfast. Staff at hotel are very pleasant.
This hotel was a little less than I expected, after reading previous reviews before booking. It was obviously going through renovations, and the first room we were placed in had a leak in the bathroom. The front desk was friendly and helpful, and moved us quickly to another room. The overall cleanliness of the bathroom was suspect, but overall, the room was comfortable. The free breakfast in the morning was exceptional. Lots of variety, and we stayed two days, and there was different choices each morning. Might stay again, if I felt the cleanliness was resolved. It is located in a very central area.
There are only three good things about this hotel...One is the location in Pigeon Forge if you plan to see shows while on vacation. The other good thing was that our room was a good size. The last is that the continental breakfast was of good quality. However, that is where it stops. The money we payed definitely did not match the quality of our stay. The lobby and hallways looked good. However, the room was a different story. The bed, couch, chair, and tv's were new. The walls needed paint, there was a hole in the wall by the toilet, and the carpet in our room was filthy. We wore shoes all the time in the room after the first hour of our stay. My husband made the mistake of taking off his shoes to walk from the bed to the bathroom and when he came back to the bed his white socks were black.
1. A group threw a party in the hall outside of our room till midnight. 2. The heat cycled on and off every minute making it difficult to sleep. 3. There was no hot water when we woke up the next morning. 4. The breakfast line was long because of the layout. They had the toaster at the beginning of the line rather than the end. 5. The juice tasted watered down.
The hotel was older than i thought a Holiday Inn Express should be. Initially the front desk clerk was arrogant. But another gentlemen stepped in and handled us after that. The beds were very bouncy, and the heat (it was cold) didn't work very well.
My family and I trulely enjoyed our stay. First visit to Pigeon Forge we had a blast.The staff was very,very friendly especially the employee working the breakfast area. The hotel was very clean and convient to everything we wanted to see and do. I will recommend this hotel to family and friends. Our only concern was we didn't have HBO or a movie channel with our room and we paid $ a night. OH well at any rate we will still stay here on our next visit.Because not having a movie channel only pushed us out to see more of Pigeon Forge and we ENJOYED IT!!!!!!!!!!!!! If you want a clean, nice and friendly atmosphere stay here.SEE YOU GUYS NEXT YEAR!!!!!!!!!! And we were looking for a place that did not accept pets not everyone is a pet lover I didn't want to hear barking or smell pets in my room or the hallway or elevator and we found it here at this hotel
We stayed three nights and had picked this hotel because of the arcade and indoor pool, unfortunatley the 'arcade' has only four games and two of them were broken. The pool was so cold the first night that you couldnt get in but we did enjoy the hot tub, the second night both were cold so you couldnt enjoy either, and on the third night finally, they were both fixed. The breakfast was pretty good, and the hotel was pretty clean.
This hotel was not expensive and the rooms were clean. Also, the location was good. I would stay here again.
Stayed there one night on the way to Florida. We went up to our room to find that the bath tub was dirty inside. We also found dark hairs all over the pillows. I was not happy about this experience what so ever.
The staff was very nice and easy to work with. The room was small, dingy, and always felt wet even with the ac on the whole time. Our feet would get dirty from just being barefoot on the carpet. I also had to duck down to get my head under the showerhead placed way too low for most adult men. Part of the carpet was even coming up in the corner by the door. The non-smoking room also smelled of cigarettes. Also slightly concerned for the staff since, Chris, the desk clerk was there for what seemed 24+ hours straight mostly by himself when cleaning staff were not there.
Great location,Great staff,Great pools. Beds were hard and stiff.
Great view from pool Breakfast could be better.
some renovation and upgrades in bath . carpet and paint appeared to be good condition. A/C worked as expected. lamp missing bulb. Did the last guest take it home or house keeping work in the dark? A mystery..
Great place to stay. We will definitely be back!
I liked the location and the pool The staff was extremely rude and the rooms don't get cleaned after each person.
I have stayed in a lot of hotels and am fairly picky. I read the reviews and look at the pictures online. Econolodge exceeded my expectations in every way. Better than some Clarions I have stayed in, for half the price. Beautiful facility, very well maintained. Pretty lobby, excellent breakfast area and I loved the food. Small room but very comfortable, nice decor and everything very clean. A fridge and microwave and coffee maker. Nice flat screen TV and many channels. Pleasant courtyard outside our room. A pretty river next to the rear parking lot. Very friendly staff. Location is right in the middle of Pigeon Forge strip, next door to Christmas Place. Can't recommend this hotel highly enough!
Staff was really friendly room was nice and clean
It was almost directly across from the attraction that I wanted to go to and there was a traffic light at the main entrance which made entering and exiting easy. One thing, the air conditioning could use an upgrade from the window units that it currently has to a more modern air conditioning unit
location lighting too dim to read in bed
Location was perfect Bugs everywhere! Room took all night to heat up. Woman at front desk seemed like i was bothering her upon checkin. No wifi as listed on website. Horrible stay.
Proximity to the cheesy attractions. No Wi-Fi included and the entrance/exit options are horrible!
Very clean,good location Small rooms
Its location Did not clean the room everyday
The rooms were clean and the location is convenient. Did not have free wifi. Pool was dirty.
very friendly very comfortable bed quiet Trash was not emptied, ever Toilet paper started at 1.1 rolls It was not replenished next day Then with 0.1 roll left, not replenished I go to the office, promptly given a roll and a bag and told where the dumpster was!
Location Upon arrival towels in room had bloody mucous from nose on them. There was no hot water at one point. There was no maintenence contracted for 24 huor service
Location Could have had better breakfast
The size The heat wasn't on we had to set in the car until the room got warm which took forever sense it was 17 degrees
> comfortable bed > clean room > no usable water pressure on fifth floor - shower was awful > water heat inconsistent > hotel had realtor classes tuesday & wednesday, the realtors completely overran the breakfast area and there was no room and very little food left for paying guests > internet was down 2 of our 6 days; when it was up, it was only about 300K - way to slow for useful work > The kitchen either had a fire or burned some bacon (depending on which staff member you asked) which made the entire hotel stink > the elevator is slooooooow and is used by the staff and does not default to the first floor, so plan time for waiting > the staff seemed sympathetic, but took no action on any complaint