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I couldn't pay my bill in the normal way because there was no-one there to process it (9.45). I had to go to the bank and pay who I think was the cleaner, who couldn't give me a recipt. I left my card and asked them to send me a receipt and have received nothing yet.
The girl at the reception was very nice with us and gave lots of detailed explanations about how to go to Bilbao and what to visit. The reception is closed from 14 to 17. Perhaps it's better to write it somewhere in the description of the hotel.
Found the garage and before we climbed out of our van your cheerful bellman was greeting us in English. He made a great first impression. He was there when we left and we left him 2 bottles of wine to say thanks for his help. We needed a van cab for our luggage and he was quite helpful in arranging it for us. Clerks at counter were very helpful in finding places, showing you on maps, making suggestions. Loved the look of the hotel, fountains, decor, etc. Great place!
Location, generosity of staff (postcards, newspapers) Not able to get a la carte breakfast in dining room.
The breakfast at the last floor of the hotel, with a direct view to the Gugenheim was wonderful. I was welcomed by a nice woman, talking at least 3 different languages: spanish, english and french! Price of the breakfast was a bit high for the quality.
good location, clean modern facilities and friendly staff
The location with respect to the Guggenheim was perfect and the eating facilities, breakfast buffet. bar, and restaurant were excellent The actual room was awkwardly shaped such that there was a pillar that severely limited the seating at the bench. The television had to be on this bench but was too far away from the bed to allow the ticker on the news screens to be read. The WiFi required a new password every day
Hotel is good and clean. The big artistic column(?) made of gravels is very impressive. The staffs in front desk are not very professional. They charged me twice because they didn't check that they charged on my credit card when I booked using booking.com. So, I'm arguing rightnow. Be careful, everybody!!!
The hotel was excellent - helpful staff and beautiful décor. The location was also superb. No.
extremely good location
Ideal location, nice staff, amazing view from the 7th floor. Room was spotless, spacious,... Really nice But, really bad noise insulation. This is a 3* criteria! A shame for a 5* hotel. You can hear doors closing in the corridor and toilets flushing from neighboring rooms.
close to major city attraction
Central location Internet isn´t free
Clean room, easy access, you can walk almost to every city's corner. Price of breakfast
Close to Guggenheim museum The smallest single room I have ever had. No accesible plugs for working in the room's desk, I had to bend beneath the desk and unplug the refrigerator. Wifi working very poorly. Not good conditions for a business hotel.
Its location was excellent, as the Old Town, shopping area, bus and train stations were so easily accessible. Also liked the location along the river.Our room was located at the back of the hotel, and was very quiet.
La amplitud de las habitaciones y la tranquilidad que se respiraba El trato recibido y la atención del personal fue correcta pero sin gran amabilidad, la habitación emitía un cierto olor a humedad y había bastante polvo debajo de la cama. La decoración era de dudoso gusto. Hacía un excesivo calor en unos pasillos kilométricos (sensación de estar en un hospital) y la atención de la cafetería era bastante mejorable (por no hablar de la calidad del menú que ofrecían, hacía tiempo que no comía tan mal).
Good reasonably priced food, clean comfortable room, nice bar area and also met some nice people. NA
Rooms, Location, Breakfast, Hotel staff Too much people; problems with internet connection; the internet is not free of charge.
location and price
the location and neighborhood are good, it's comfortable to take a walk there. we booked a double bed room in advance, but they gave us a twin bed room and didn't explain anything to us
The service was superb
Location and breakfast. The latter is expensive but the quality and quantity is great. The breakfast is expensive compared to the room. The TV is small and wrongly placed.
An extremely elegant Hotel in an excellent location for shopping, restaurants or just lazily sitting in the beautiful Plaza opposite, with first-class Hotel staff, food and comfort.
the location was excellent. the hotel was beautiful. the room was spacious and beautifully decorated. the bathroom was luxurious. The staff was not very friendly.
Great hotel, superb location, half way between the Googenheim, and the old town.
The renovated rooms are comfortable All public areas need to be redone.
A nice Hotel in downtown Bilbao It might need some renovation in a year or so - the restaurant is just ok
Excellent location, very friendly and helpful staff. We had a very quick stay and did not have the full experience of staying at the Carlton. The concierge was very friendly offered to hold our bags while we explored the city after check out
Nice location, in city centre; the room is quite big, comfortable, you may find a pillow list, they provide several styles of pillow, fantastic; The parking service is really nice, and you should drive a nice car getting in:) The TV is really small, few channels
Excellent facilities, very friendly staff and superb breakfast and central location
The location was brilliant. Food really good. When our TV wasn't working, prompt service. When it still didn't work, they swaps rooms for us. Excellent. One of the waiters was a bit unattentive. Rest of staff were excellent.
Always a great experience!! None
location, room comfort, the staff at the reception desk Wi-Fi didn't work in the rooms.
Excellent Architecture , well located and he fabulous breakfast Parking in front of hotel could be a improved while checking in.
Great hotel and location as the tram stop is right next to the hotel and takes you into the old part of the town were all the shops and restaurants are. The cost of the tram is just1 euro.
The warmth and comfort In common with many other Spanish hotels there was no lavatory brush in the bathroom. This is something which should be corrected !
Quiet location - in the park. Not enough closet space The eggs and 'hot' food was cold.
just a stay overnight quality of food
The room was very spacious and comfortable. The choice of food at breakfast was very comprhensive and the staff very helpfull. The waste bin in the bathroom was very small and hadnt been emptied. There was no other receptacle for waste.Travelling to the hotel by car from the City centre was a real nightmare.
The room was very big and clean, the big shower was fantastic I would like to have the same in my house. We could sleep well even if all the city was celebrating a festival. Last but not least the parking was really huge for our van Everything was fantastic
Large, comfortable room. Great variety of food at breakfast. Handy for motorway and old part of city. Parking available under the hotel.
okay , staff spoke some English
The breakfast is great and even it is relatively far from the city center, it is very easy to reach public transportation from it. No charges is invoiced in case of no-show when you book with "free cancelation" condition.
new hotel, clean and modern.
Huge room, super comfortable bed, 5 min walk to tram stop and -10min journey to Guggenheim
Fabulous hotel. Huge modern bedroom and bathroom. Super buffet breakfast in wonderful breakfast room. I can't speak highly enough. Thr price was absurd, 52 euros for the room, 20 euros for two breakfasts and 11 euros to park in the basement. Obviously these prices reflect the current Spanish economy and tourism, as otherwise my 83 euro stay would have been three times the price. It's a five minute walk to lightrailway station which takes you to the Gug. We walked back to the hotel from the Gug - it took about half an hour including a walk through the old town. Absolutely no complaints at all.
The staff was friendly, room was clean and spacious. An article of clothing was left behind and we contacted the hotel an hour after check out with the specific location of the garment, and they were not able to recover it. (No lost and found ect.)
Spacious hotel Restaurant was very basic
staff was okay breakfast poor , but okay for Spanish ( Basc ) Standards
Facilities as they stand we're terrific. Clean, contemporary. Business luxury. Staff– a bit disorganized and not super helpful. Individually, they were polite and kind. But I expected more from a 4* hotel. Looked at me like I had three heads every time I asked for a restaurant number or a taxi. Their answer to everything was giving me a map. LOCATION. This is BARELY in Bilbao in my opinion. The hotel is literally located on the exit ramp leaving the city. It barely fit on the map of center city. If you're going for business, it's perfect. But if you plan on exploring the city, get ready to walk, take trains, take buses, etc. I would highly recommend that tourists DO NOT stay in this hotel. It's at least a 45 minute walk from the Guggenheim & most of the tourist attractions. It is KIND OF close to the Old Part, but still a 15 minute walk.
Location Purple decor
The breakfasts Smelly drains in the bathroom
Comfortable room, spacious for european standards. Bed was amazing. Very clean. Hotel smells delicious. Friendly staff. You can hear the noise from the hallways and contiguous rooms.
Location atmosphere decor
we had 2 single rooms well furnished and clean lots of choice at breakfast and very sympathetically refurbished as always would like to see cheaper single rooms than doubles
Pets allowed and location, fully restored No parking
The location was great, very central. The room was very nice and great value for money.
I have apprecciated the central location of the hotel. Parking nearby is expensive and not easy. I have not enjoyed the noise in the early morning.
good situation for the old part of the city and access to the Guttenheim museum
Location Floors are noisy
Very nice hotel, great location, easy walking distance for all the sights. No hotel parking but underground car park only 1 block away.
Fab location. Spacious comfortable rooms and great value for money. We stayed here with our two kids for one night before getting ferry back to Portsmouth. Highly recommended.
We chose this hotel because it had excellent reviews, was near the old town to the east, the Guggenheim Museum to the west, and the river on three sides, and we were not disappointed. It is modern, clean, with excellent helpful staff and is ideally situated. As we arrived late evening (from the Santander ferry), the hotel car park was full (we were warned this might be the case); however the receptionist directed us to the public car park which is almost opposite and we left our car there for the stay which was not a problem - plenty of space and good security. Bilbao is a lovely town, especially the old quarter and the gardens. While tapas is available all day, the restaurants only open for dinner at 9pm, which is too late for us. Fortunately we stumbled across the bar/restaurant Berton at 11 Calle Jardines in the old town which serves meals throughout the day and evening; we had an excellent meal there. The Guggenheim is an interesting building with unique architecture. We visited all the galleries but must confess to not getting much out of it. 16 slightly different obscure paintings of Lenin and Stalin hanging upside down in dresses is not for me, however the pretentious commentary from the audio unit does provide some amusement. Two disappointments with the hotel – the aircon didn’t cool (the maid opened the window for us on the second day), and the breakfast was nothing special but expensive (€15) and there was no normal tea for some reason on both mornings.
Perfect location and the great room The spa wasn't that fabulous
Rooms are big, with big nice bathrooms. Very comfortable! There is WIFI available at the rooms but you have to pay per hour or day. I would prefer it to be included in the price, even if it is a little more expensive
The room was too small
Hotel staff Rooms design
Compared to other Spanish cities, Bilbao & this hotel (with its huge room) in particular offers excellent value for money. David Australia
The location is great. We liked the modern design of the furniture, the lighting and the bathroom features. By the way, the shower was fabulous. We would prefer a room with a better view, Ours was into some courtyard
A good, comfortable, pleasant hotel in a good location. Staff were responsive to requests and helpful.
good value for money.very centrally located.
Central location, updated decor, helpful staff, good value Some upgrades, like the floor, were cheaply done - squeaky laminate
no umbrella when outside raining;
Relaxed and quiet staff very good and helpful No
The location of the hotel is excellent for shopping in Bilbao. The hotel staff were very helpful when needed. No, everything was very good.
Great location A little pricey for the stay
Good position with benefit of garage. Good buffet breakfast. Helpful and smiling staff- we would definitely return and recommend it.
good parking facilities and a good rate, excellent location paper thin walls, could hear too much from next room.
I liked the location. quite room like I asked in my booking, breakfast, clean room. Bed litle bit hard and bedclothes coud be modern and better quality.
location good but extremely noisy. Bins collected each morning at 5.30 am. little atsmophere. possibly the most uncomortable bed I have ever slept in.
location,excellent bathroom Dark room no natural light
very central the views
Location. Internet access. The wireless device from the floor my room was located always was unaccessible, I had to connect the device from another floor, giving me worse connection.
Please write at least 15 words
The hotel was comfortable and in an ideal location. The reception staff were not very friendly or helpful.
Closeness to the shops and bus station. Breakfast buffet
Location, free wifi.
I liked very much the hotel staff, their behavior.
buffet breakfast reception not quite as as atttentive on arrival as one would have hoped
Location was excellent! Near Plaza Moyua and shopping. We had a triple room on the 2nd floor in the newer wing and that one was great but we also had a double room in the older wing on 4th floor and this room was in need of an update. Carpet and decor were worn and paint was chipping.
Nice staff, good breakfast, nice room There was only a socket for plugging in electric devices. Thus, it was not possible to plug in the laptop while the TV was on!
The hotel was well-located (10 min walk to the Guggenheim and short walk to metro). The suite was large (we were four people) and comfortable. We were very happy with the room. Reception was friendly and helpful. We had requested a baby cot at the time of booking and it wasn't there when we arrived. However, reception was very helpful and provided one after we asked. Getting into the parking garage was a little scary!
efficient service, free internet in the lobby, central location
small, personal, quaint
This is the best small luxury hotel of Bilbao at a veru reasonable price.
Great location, friendly staff. Smoke from bar on ground floor spreading to all floors of the hotel. Noisy street (although not the hotel's fault)
Excellent central position. Friendly staff
As a so called "5 Star" hotel there was no possibility to change days unless pay for one day. Very poor. We will not recommend this hotel and we do both work in travel agent industry.
Personal and historical outlooks of the hotel. Polite service. Close to the meeting place. Wireless internet access in the rooms was not available free as it was stated in the internet pages. That was a big disappointment because that is why we chose the 5 star hotel.
Staff is amazing. Location is perfect. Rooms are large and comfortable.
Beautiful hotel, good location, friendly and helpful staff, good breakfast
Comfortable rooms in good location
Everything. Good location, pleasant,efficient and helpful staff and service
Excellent hotel, perfect cleanliness, comfort at the highest level. Near the airport, but quiet, cozy. Highly recommended.
The only reason I stayed in this hotel is because it is 3 min. from the airport and I had a very early flight to catch. The people at the reception always seemed to be in a hurry. Eventhough nobody was waiting at the counter. When I asked questions they were very short. They didn't even made eye contact. or stoped doing whatever they were doing in the computer. Rood.
Ease of booking. Straightforward room key availability with no delay at the hotel check in desk. Problems with towels and air conditioning sorted out immediately by English speaking staff (I unfortunately do not speak any Spanish). The breakfast arrangement was very good, with plenty of space and there was a good food selection for a continental breakfast. The hotel location made our return travel arrangements very easy and it was also easy to get to Bilbao by train (10km) where parking is quite difficult. No complaints
Modern, comfortable, very clean rooms. Good breakfast, Excellent parking and free shuttle to and from the airport. The staff spoke excellent English.
Free parking, Rooms are quite silent and very clean. Difficult to connect internet via-wifi :(
Conveniently near the airport, large rooms, nice and efficient staff It's a hotel that is ideal for one night before taking an early flight at Bilbao airport. No charm and in the middle of a business/industry zone. No retaurant, but you can order food from a restaurant nearby.
Just usual hotel near airport - clean & comfort. Very bad navigation in the surroundings...
Close to the airport, shuttle bus, helpful staff, bar,reasonable breaafast and wifi The room was rather hot and it was not possible to open the window very far or operate the air-con
The room is luxurious The food is awful - pretentious, way overpriced, duck was undercooked and rice dish was swimming in chicken fat; there was nothing extra on the "main dish" plate except one item - duck for the duck plate, rice for the rice plate. Stay out of the restaurant!!!
Smart, clean hotel in great location. Immaculate rooms. music through PA in corridors all night can be heard in room..
The comfort of the hotel at a very good price
Conveniently located, within walking distance of Old City, the main bus station, and Guggenheim.
Good sized bathroom well appointed and hotel served an excellent breakfast. No access to movies on TV and the room wasn't cleaned and the beds were not made up for our second night. The hotel was difficult to find as it's mostly signed as Indautxu but called Silken Indautxu on line.
Large comfortable room. Free WiFi. Close to city centre and metro station. Very good breakfast.
restaurant, design of rooms, location smoky bar
The bar area was very cosy and the service excellent.The bedrooms were good and the staff very helpful. The plastic underlays on the beds were extremely uncomfortable.One tends to sweat and i believe in the year 2010 the hotel should resort to something else.
Good hotel in excellent location
Very modern and stylish hotel
Great food in Bilbao and Fabulous Gugenheim Museum. Lighting in room was minimal and it was difficult to see in the room, especially over the bench where suitcases were placed and there was no overhead lighting.
close to Guggenheim and tram stop to old town
Hotel is in a good location, overlooking the river, 10 min walk to Guggenheim, 15 min walk to old town. Hotel is clean, good facilities (bar, restaurant), rooms are well-appointed and bathrooms have a decent bath and shower. Breakfast is expensive if not included in price.
The position of hotel with the coloured glass windows overlooking the river - superb spot to sit in the room and just view the river and only 5 mins walk to Guggenheim Musuem. The restaurant was lovely and also had a very good bar with tapas - excellent. Bathroom decor glamourous.
Everything about this hotel is 5 star - staff, service, quality and location. except the price through booking.com is only 3 star! Brilliant place.
Excellent & convenient location, very helpful and pleasant staff. View on the river from our room was beautiful. Room was spacious. The room was always very clean, but so much chlorine bleach was used in the laundering of bed linen and towels the whole room smelled enough to make us ill! The water also seems to be very chlorinated. Our pajamas smelled like bleach and there is simply no excuse for this as non-smelling bleachs do exist!
We enjoy the fact that the Hotel was so close to downtown Bilbao and close to so many atractions. The Hotel staff was very friendly and spoke many laguages ( Spanish, French, english etc.)
High tech design and decor + close to Guggenheim and casco viejo Should have had free internet access not just WiFi for those with laptops
Rooms are spacious, clean and modern. Also very quiet. I had a really enjoyable stay there.
Good location and general standard of room etc. Staff did not explain fully some queries - e.g. they led us to understand bus to Vitoria airport would go all way to airport and it didn't!!
The location is ideal for exploring a wonderful city without needing a car. Unintrusive 24 hour reception with nice sweets and good English (thanks for that, my Spanish is very limited). Good restaurants with a range of (affordable) prices very nearby. The Spa is excellent (with reservations mentioned elsewhere). If you like to cycle the hotel rents bikes :-). Mosquitoes. Dirty room which didn't get any cleaner; bathroom sink not cleaned at all during our 3 night stay. Furniture and textiles have seen better days. Spa not included!! It's a separate business and located without private entrance for hotel guests, ie. no privacy. The website lacked relevant information to enable visitors to bring the equipment required for entry to the Spa.
Room was very comfortable and quiet. Hotel was in a good location for seeing the city of Bilbao. Thought ther could have been a wider choice at breakfast.
Breakfast Hotel difficult to find. Air conditioning in bedroom not functioning.
Great value for money
The staff spoke excellent English and were very helpful telling us how to get into the hotel car park and then up to reception to check in. We were very disappointed that on our return stay in this hotel, there were no tea/coffee making facilities.
location was relatively good reception staff were both unhelpfull and unfriendly and not at all in keeping with what one would expect from a four star hotel.
Near the center of the City. Easy to move around directly from the Hotel to main tourist attractions. Not very comfortable. Old rooms and uncomfortable bed mattresses.
Good position and pleasant room with good facilities. The breakfast was of relatively poor quality and expensive compared with similar hotels.
This hotel represented good value for money at the time of purchase. A clean, spacious hotel in a great location - a 10 minute walk from the Old Town or the Guggenheim.
spacious and clean
A very well located, comfortable and clean hotel with friendly and helpful staff
Staff efficiency. Early coffee was offered for guests taking flights before normal breakfsat times. This turned out to be almost a complete breakfast - a very welcome surprise. Nothing at all
A very luxurious hotel that may have seen better days - but for the price an irresistible offer. Located very central. The double-rooms are very spacious, the bathroom huge and well equipped. The Bar/Cafeteria is typical, friendly and fast. Though nothing is dirty or broken, you notice that many people before you have been staying in the rooms.
Staff were pleasant and helpful. Very good breakfast. Had delicious evening meal in hotel restaurant on last evening of stay. Would definitely recommend this hotel.
Very modern and good looking hotel, friendly and helpful staff, clean rooms and shinny shared spaces. Very good value for money. Location, altough very good (10 minute walking from shopping areas, 20 minutes from old town), it not exactly at downtown, but on the other hand, it´s very close to Guggenheim museum.
We know this hotel for over 20 years and enjoy the comfort of the beds, the space in the rooms and the general decoration and furnishing. The location is ideal for shopping and visiting the town. The staff are efficient polite and helpful. The best breakfast selection of all the hotels you booked for us. We stayed in room 508, the only false note was the shower control which is near to falling off. I did not report this due to the crowded front desk situation.
The position, the hotel staffs. It is a good hotel, but not at the level of other NH I have been, especially for the room.
Friendly and helpful staff how processed my check in and out quickly. Nice room which was comfortable and clean
clean and lots of space charging for internet access
Internet was not functioning when we were there. The waiter in the hotel restaurant was great; helpful, knowledgeable and witty. Some other staff were helpful and courteous but somewhat distracted and got one or two things wrong. I think they were genuine mistakes.
Everything was very good visiting the guggenheim is a must . lovely food plenty of tapas. the hotel was in a good location for restaurants and bars.
nice and quiet and good location staff were slightly surly
Friendliness of staff, comfortable room, location near bus station and good restaurants, value for money.
We found the hotel staff friendly and helpful. We very much enjoyed the modern style of the hotel and our room. Dinner in the restaurant was truly excellent with a very pleasant and helpful waiter who spoke excellent English. As with other reviewers we left after an excellent breakfast. The free Internet access in a room was also a plus point. No
Services were good, the hotel was very clean and well maintained. Breakfast and breakfast times were excellent. The room was lovely and well stocked. No
Great location and a really nice room.
The location of the hotel is ideal. The rooms are OK, although the windows could be larger. A triple room for a family was quite crowded with the beds and there was almost no space to move.
The location,cleanliness of the room and the parking area Restaurant
Rooms with sea views... beds kept rolling around as you moved on them... not for couples! Very well designed rooms and decor excellent. Poor information about services - no information leaflets whatever in the rooms, nothing about charges for the supplied laptop in the room. Workmen drilling the outside walls and fixing meant a lot of noise even with the windows closed. Very hard to find this hotel when driving from the airport, poorly signed in the area. Staff seemed struck dumb.
A nice hotel in a good location with friendly and helpful staff
Excellent breakfast, laptop in room, good shower, exercise bike
the beds were small and the queen size bed would roll apart into 2 single beds without wnting tat to happen
Staff very polite and business like. Could do with a kettle, coffee and tea in room.
Best hotel i´ved stay till now
Nice hotel, located at the beach. Rooms were ok. Restaurants nearby. Bilbao can be easily reached by metro. We had a large balcony but there were'nt any chairs !
I love the ecclectic concept of the hotel. Different from any other place I've stayed. none
i liked the free access to internet, with a laptop installed in all the rooms i didn't like not being inforñed that all common parts were under construction. They are renewing reception and restaurant, but it will look good at the end...Luckily the rooms were already done and looking very nice.
Availability of internet service, location of hotel