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Comfortable beds, decent room set up, clean rooms. Worn, but clean, lobby was very cold and parking wasn't great. Fire alarm went off, TV lacks basic networks due to Dish network. Hotel set up is very odd and elevator was questionable.
Good location, courteous staff, comfortable room,good complimentary breakfast.
Breakfast Hard bed Too much chlorine in pool and hot tub could only stay in it 15 minutes tops eyes throat burned from it and my husband broke out in a rash House keeping woke us up at 930am when check out wasn't til 11am
The rooms were clean while I was stuck during the recent icy weather we had. I ended up getting two different rooms over the two day stay and both were well kept.
Check in was easy. Check out was easy. Bathroom too small Too few towels Refrigerator not cold enough Swimming Pool and Hot Tub were murky Too few handicap parking spaces Confusing entrance from main road Had to travel down from 3rd floor to lobby for ice
Breakfast was good, and the bed was clean. Nice large tv. The halls smell a little, the wallpaper boarder in our room was peeling off, there was not alot of work put into cleaning the shower, but wasnt horrible.
The room was very over-priced; small; toilet leaked at floor seal; blanket was too small for the bed.
The staff was very helpful. Loved everything!!!!!!!!!!
Close to everything, Dennys next door 10% discount, just show your key. Bed comfortable, good heat. Bath rm not that clean, tub drain pluged.
Room was decent, decor was up to date and nice. The breakfast is wimpy, the coffee was terrible, the front desk didn't want to honor the online price for the room when I extended my visit, and a mouse ate my expensive chocolate.
older place going through some updates Staff was very helpful close to end of RT4 Breakfast was included and not bad
Reasonable rate Room was booked with fridge and microwave. Did not get one so we had to change rooms. The original room as clean but the new one was dirty with trash in drawers, used soap and razor in bathroom , open waterbottle on nightstand, dirty towels in bath. Housekeeping left a lot To be desired even after they "fixed" the problem. Had to wait 3 hrs for clean towels. It was much better when Red Roof owned it
Convenient location right off the highway. Facility was being remodeled and we stayed in a newer room. Breakfast was included. Good value for the money. The remodeled rooms were in the back of the hotel. Didn't get a warm fuzzy feeling from the other characters staying there. Always removed everything from vehicle every day. Lots of cameras and signs reminding you to take your belongings. Some people drinking in back parking lot.
Set back from the main road on, yes, a hillside. A few miles from restaurants, ski facilities and within a reasonable drive on Route 4 or 100 to Rutland, Ludlow, and Woodstock. Room had a separate sink and small frig, but no utensils or dishware. Room had unusual configuration. Bathroom area had no tub and shower was extremely small. Could not bend over. Toilet was in separate, basically, closet with no exhaust or fan. Breakfast was mini-muffins, mini-bagels, dry cereal, coffee, juice -- nothing special.
Extremely close to all ski areas Cheapest price for the area Kitchen area was good, had microwave, mini fridge Parking was bad in the winter. Snow takes up so much room considering small parking lot to begin with. Paper thin walls Can't change heat, no actual heater Bring your pillows
Stayed for New Year's Eve. Hotel room was huge with big, comfortable king size bed. Very clean room with refrigerator and nice shower. Walls were a little thin with guests making noise but it was New Year's Eve so it was to be expected. Perfect location close to everything.
Nothing My flight on Feb 14, 2015 was cancelled due to a heavy snowstorm in the New England region. This hotel (Hillside Inn at Killington) is the only business that refused to refund five (prepaid) days of stay. They could have made me pay for one day, but they took all the money for the entire vacation I was planning to take with my son at Killington.
Nice cheap place to stay for Skiing.
Friendliness of the staff. Continental breakfast was disgusting, cereal was stale, cream cheese for bagels was outdated from may. Nothing was fresh or appetizing.
We came to check the area out reay for ski season Breakfast, when we arrived down at 8.30am there was very little left to eat and no where to sit so we left with just a coffee
The location is pretty good, close to a lot of shops and restaurants. We were supposed to have a Deluxe King room, with a king size bed - they didn't have any available. The best they could do was a room with two double beds and a balcony. The hotel is tired, paint on railing on balcony is peeling. Huge stain on the rug between the beds was not pleasant. Sunday morning waking up to the sound of a lawn mower at 5:30am was not nice. Hearing everything that went on in the hallway and the bathroom next door was not fun either.
Staff was excellent
The staff was incredibly accomidating. The hotel.has a bike was station and allows guests to store their bikes to their rooms for safety purposes. The beds were very comfortable, breakfast was amazing, and the hot tub and common areas were great. For mountain bike guests the experience could be improved if there was a secure bike valet, that only staff had access. Guest would drop their bikes with a staff member and have their bikes retrieved by a staff member. This would keep the rooms cleaner and ensure the safety of riders bikes. This is done in other bike destinations like whistler.
Location and views Furnishings very scruffy. Car park rough. Reception barely polite. Bar staff poor. Overall disappointing stay.
The location was great. The staff was amazing. They were more than helpful and accommodating to all of our needs. They really went above and beyond even on simple requests for us. They were courteous and never once had a bad attitude no matter what time of day it was. Matthew and James were great in particular (be it checking us in at 3:30am or just making sure everything was going well as we were on our way out for the day). The hotel is also very open to suggestions and feedback to help improve the stay for everyone.
I liked that it was close to the ski area I didn't like the fact that I had to wait over 2 hours after check in time to get a room. I don't like the fact that James, who was working the front desk when I arrived had no idea what was going on and couldn't even get a list of what rooms had been cleaned and which haven't. He just told me that he just got on duty and doesn't know how long the wait would be. Never apologized for the inconvenience. Didn't offer anything for the trouble. He then finally gave me a room key. When I went to the room there were people's stuff already in there. I had to wait another 45 minutes for a new key. Poor service. Poor quality hotel overall. The location is the only thing going for them.
We were wanting to visit Killington and arrived in mid-Septmber. The leaves had not changed yet but Fall was in the air and it was beautiful. The lodge was very nice with large rooms and spacious community areas. The hot tub was amazing holding over 20 guests with two fires nearby. There were not many guests so we had it to ourselves. They have a movie room and played recent releases each night at 8pm with popcorn. This must be an excellent place to stay during ski season.
Very welcoming and helpful staff. The room was excellent - clean, spacious, lots of towels etc Our room overlooked the car park of the Holiday Inn, next door. On two consecutive mornings at 6.45 and 7am the coaches/buses collecting their tour parties parked up outside with their engines running. We commented to reception at the Hampton who did say they would contact the Hampton - I think they did but on the second morning we had the same problem. I suggest you ask for a room on the other side of the hotel and you woudn't then be woken by the noise.
Only stayed 1 night but it's a Great hotel. Clean, comfortable and polite staff. Our king bed was extremely comfortable.
Comfortable beds and pillows! Rooms are dark and quiet at night. Friendly staff, helpful concierge!
Hotel was clean and appropriately apportioned. Staff was awesome, friendly and accommodating. Housekeeping staff helped me get into my room (when they confirmed it was my room) when my hands were full... All around great service. Nothing was bad. They rocked.
beds are very comfortable. rooms are clean. staff was friendly room was hot
new well kept & friendly no
Clean Comfortable Continental Breakfast Close to slopes Friendly Staff TV, mini fridge and microwave in room We only stayed one night, we chose this after looking at reviews because it was the cheapest hotel that seemed decent. Booked a room for my boyfriend and I, the room had 2 full beds instead of a queen. We decided to share one bed and it wasn't an issue.
a couple of buses of young 20 somethings arrived late friday nite and continued to party and be very loud alll night long. there was supposedly extra security on to handle them, but nothing was done!!! other members of the weddingd party we were attending checked out and got a refund!
It was comfortable and staff was very nice
The hotel looked nice & the staff was pleasant. We arrived on a Friday & booked for 2 nights. We were there to attend a nearby wedding. About 10:00 PM bus loads of teenagers arrived. There was no supervision & they were totally out of control. They were above us & next to us. The extreme noise & throwing things went on all night long. We couldn't sleep at all. The front desk was called several times for security But no one arrived. We checked out & received a refund thanks to the help of Kayak. We were able to get another room where the wedding was being held & all is good.
The service was great as we were upgraded due to a suite and found it to be wonderful and will probably book there again as we are frequently in the area
Traveling with my parents who have limited mobility, I requested two rooms on the ground floor as there are no elevators. My request was granted. The two rooms on the ground floor were not adjacent. According to the staff, the room adjacent to each room was a suite and not in the same price category. Rooms were clean and comfortable. Variety of breakfast items. to please a variety of needs and tastes, even soy milk.
The hotel was nice but too far from anything. Bedroom so small you have to go sideways to get to the other side. Lots of cold air coming threw windows. Pool was huge but so cold! Staff was very accommodating and everything was very clean. Breakfast for $7 was decent and offered a wide variety of foods. Didn't eat in the restaurant but it looked nice. Hopefully someone will be able to get the ski slopes up and running, that would be the key to a great resort.
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The location, the views and there was no cell service. They say the rooms have fireplaces, when in fact all they are is an electric insert into a converted gas fireplace. Hard to have a romantic get away with the wife with an electric fireplace.
Staff were friendly and cordial. The place was built for a ski resort but the resort closed so it is miles from area attractions. Bathroom was small. T.V. reception poor.
Location was beautiful. Mountains right outside the windows. Would be great during winter as the ski slopes are right outside. Main building was under construction and closed. Was not aware of this before arrival. Restaurant and Arcade were in main building and therefore closed also. Had to travel off the mountain to town for any dining.
Excellent room for price. WiFi works well in and out of the hotel. Bandwidth is good enough to video chat. Very scenic in the mountain get away. Good 8ft pool and running trail. No cell phone reception. Easy fix is to use WiFi to text using app.
Excellent place to stay to visit Okemo and Killington General had no butter and only holiday spiced beer...during the three days I spent they did not replenish. The staff did not have or could not get permission to restock. Pass on apps at resteruant but do get main entrees ...bar was out of Jack Daniels??
Beautiful location and friendly staff.
Showed up at 4:15. Still had to wait another hour before I could enter my room. Check ins started at 3pm. Staffing in restaurant needed more employess took 2 hours total to dine.
The room attendant was geninuely kind and helpful during our stay. The checkout time was not clearly stated nor printed on premise. The day of our departure the front desk agent called the room regarding a billing issue, yet failed to realize that the error was caused on the hotels part. No apology was offered
The kitchen area was clean and stocked with ample cookware. Went to open up couch for my kids to sleep in and pullout was covered in crumbs and whole crackers. Food in tavern was over priced, small portions and unpalatable. The 'breakfast buffet', which you have to pay for, was sparse And disappointing.
Awesome villa. Extremely clean. Maybe you should tell people the ski area is closed. People upstairs drunk and obnoxious. Too bad that we got up at 4 and did not worry about waking them....
It was a little small and only had a community refrigerator but still very nice place to stay
Parking and location Room didn't have air conditioning
The atmosphere was all about service and customer satisfaction. We were always greeted with kindness and concern that our needs were being met. Parking was perfect and the hotel layout was easy to navigate and was well marked. The food was excellent. It would have been nice to get a newly updated room, but our room was clean and pleasant just the same. I would have spent more time in the common room had the fire been burning more frequently.
Friendly staff, self-baked waffles included with breakfast. Easy to find, quiet. TV is up high facing the bed. Ideally lower and facing the table and chairs in the corner for those staying up late to watch.
Very homy. Staff very personable. Jacuzzi. Less than 10 minutes away from the mountain. My room REEKED of weed; fresh weed. Not that I hate weed or anything, just didn't want to experience it to that moment. I'm sure if I brought it to the staffs attention I would have gotten a different room though. Didn't want to cause any trouble.
The facilities available in the suite were excellent We could not find a directory in the suite giving information about the hotel and local amenities.
The hotel is a little bit outdated
Only 10 minutes to the mountain and only a few minutes away from several restaurants. Nice fireplace and lounge area and a decent game room for the kids. Bedroom was quite large and the beds and furniture in the room beat our expectations.
friendly staff upon checkout hotel staff should say thankyou , no breakfast served at this time of year
I was very happy of the price and services in this hotel. The suite room offered a full kitchen that allowed us to cook and make lunches to prep for fall folliage trips into the Vermont mountains. I will absolutely return again next year.
we stayed at pointe because castle was full. we enjoyed both dinner and breakfast at the castle. we are getting to know the way to your hotels and it is not as far as it ssems. ouur guests from russia really liked the scenery i wish that the dinner menu would change, just a little
Staff was EXTREMELY pleasant and welcoming! VERY clean room and comfortable beds. It was very dated decor, bathrooms were small
The hotel staff was amazing the owners were extremely friendly helped with any questions I had about the area and provided one of best experiences iv had on vacation
I liked Steve, owner and his assistant. They were helpful at providing background information about the area, places to visit, very knowledgeable. The breakfast table and coffee were ideal. It is very close to Killington. Very quiet at night. Wifi was not the strongest but than we were not staying there to read our email or play games. There is plenty to do outside of the room and inn.
The staff were very helpful and friendly. The location was great for our needs. I felt like it was expensive for the time of year and accommodations. It was after the height of ski season and before summer rates.
Welcoming and comfortable.