Would you like to save as your currency permanently or for this visit only?
The view from the hotel is fantasric, great prices for food, in and around the hotel It was a bit old fashioned
The see view.
Good breakfast, nice room, Nice staff, good outdoor area, nice terrace with bar just inside the door. They had a very poor wifi system, it didn`t work in my room, I needed to sit in the lobby with my laptop. This is a 5 star hotel? And of course it should work in the rooms as well.
I enjoyed my stay at the hotel due to the location and standard of the hotel
Reception Staff could br friendlier
the hotel is in the heart of the resort with easy access to all facilities
Close to the beach.Comfort and staff so friendly.
As I was holidaying on my own I felt very safe and the staff were very helpful. I didn't have a balcony. I would book sea view next time.
The pool was warm and clean. Not up to 5 star standard. Breakfast very poor for vegitarians. Hotel and Casino look tired and need updating.
Location the hotel in its self was ok the room was shocking
Perfect location , the strip that it is on is fantastic for restaurants and shops. The views are beautiful. The pool does not get much sun and No Wifi at present.
great variety for the breakfast, lift very quick,very clean and bright, staff very helpful, reasonable priced. room for three using bed sofa there was very little space for coffee table
Proximity to the beach was good and rooms were big and comfortable, bathroom well equipped. Some of the female staff at reception were a bit rude - some customer service skills would be of benefit to them
Lovely hotel,modern and very clean. It is ideally located beside beach and in close proximity to shops restaurants and bars. I would definitely recommend Rocha Hotel Apartamento to family and friends. The buffet breakfast provided a wide variety of breakfast dishes - the only criticism I would have is that the hot food section was by no means warm let alone hot!!
great friendly service. excellent clean modern contemporary decor. locatino is awesome. not the hotels fault but the music from the hotel across the road was very annoying.
everything: exelent location, staff, room facilities, plenty of space, pacefull atmosphre, good internet acess, room designe.
Excellent location of the hotel, very kind staff, new equipment of the facilities, very clean facilities... Great location for visiting several beaches in Algarve! Breakfast should be improved (poor selection).
A brand new Hotel with great design ans style in the centre of Praia da Rocha in Portimao right on the beach with private parking..I advise staying in the junior suites, just perfect. Nothing,
Great location. Free internet. Very helpful staff. Missing wifi
Modern well furnished room. Good breakfast selection Noise overnight from street as room was on ground floor. Pool small and as in basement had no outlook Hadn't booked car park and there is no parking adjacent to hotel
Swiming pool and garden. If you are not a golf player, this is not a hotel to stay in. It is far from anywhere I.E. Alvor and Lagos. Rooms are average for 5 star hotels. No beach nearby. Their private beach is not good for swimming: too cold.
staff helpful and friendly / hotel grounds were superb / drinks were extremely expensive
Superb surrondings, very charming hotel with tasteful decoration. Huge swimming pool. Very efficient service. And a super plus, fresh toals and private chaise-longs on the nearst beach. We just loved our stay. No free Wi-Fi; but that forced us to disconnect more :-)
I have been visiting Penina for over 30 years now - it is truly a special place. The setting is spectacular, with immaculate golf courses, and beautiful garden areas. Facilites are superb and the staff are charming. With fewer than 200 rooms, the hotel never feels crowded. Highly recommended.
Wen I arrive, the room that was reserved to me was very poor ( a two stars hotel dont have a room like that ). I made a complain and they change the room. But I think a 5 Stars Hotel can put a guess in a room like that, and if we go to a Hotel like this one, we never think that we must have to discuss the quality of a room
Great setting; fantastic golf; hotel with a lot of charm and personality; casual but professional lunch at the Cotton Club and a marvellous wine tasting dinner at the Grill restaurant on Nov 12! A fantastic experience. Need to rent a car if you want to escape
Five star atmosphere, lovely food. Good shuttle bus to the beach
The Garden,bathrooms very clean, nice linnens, entertainment, breakfast.
The swimming pool area is great! The staff at reception was not nice. And the rooms need to be renewed.
The standard of housekeeping was very poor. Room not made up some days until late evening despite several calls to reception. Only on last day was this satisfactory.
The beds were incredibly comfortable! We had booked a wine/pairing dinner hence decided to stay overnight. It was a nice event but we were both ill that night and the next day. At first we thought we'd had too much wine (a few glasses but I don't think more than anyone else at dinner). We mentioned at checkout feeling a bit rough but we still had mild food poisoning type symptoms the rest of the day and realised it was in fact 'in the stomach' and not a hangover! It was difficult to know what to do but we thought the chef ought to know in case it was bad seafood ? so we reported it to the hotel front desk later on 13th but she wasn't very helpful. It's not a complaint as we didn't ask her to do anything only to tell the chef and to be aware others might report symptoms.
Location is excellent Hotel Staff could have been a little bit friendly especially on front desk.When we arrived at front desk our small child got very sick & the Staff on reception did not do anything to help or assist.Not very customer friendly. Staff in breakfast room were a bit better & the staff in the Jupiter Spa were very polite & friendly.
Cleansiness, centrally located, close to beach, great sea view, room size. Small pool, poor quality breakfast, unfriendly staff, hidden costs- i.e. no iron resulting in having to pay for laundry.
The convenience to all the shops and the closeness to the motorway Very poor equipment in the gymnasium and the fact you had to pay to use the spa facilities.
Lovely Hotel, spotlessly clean, with good friendly staff. There is an excellent spa and the location which is practically on the beach is an ideal spot for sunbathing or walking because of the boardwalk which is the full length of the beach. There was nothing that I didn't like.
The breakfast. The quality of the bed The room was awful in terms of decoration (clearly not suitable for a 4 star hotel). The air conditioned didn't work properly. The water pressure was low.
Central location, 5 star service, as my wife is a wheelchair user the manager had upgraded us to a larger room with full sea view, reserved us a private parking space and without any prompting left us a complimentary basket of friut for my birthday. Disabled facilities not very good, no rooms with a walk in shower
The room and the view was fantastic yes we did not have an iron in the room:)
The hotel is situated in the centre of praia da rocha and is 500m from one of the finest beaches in europe. Only down side the beds are single 2 single beds pushed together to make a double.
The staff were extremely helpful
It would be better if the bedroom was separate to the rest of the room instead of like a studio .. i thought i was getting a junior suite
Bad service; Dificult to find a place in swimming pool
Comfortable apartment with a good restaurant attached. The view of the Marina was a bonus.
Excellent roomy accomodation for discount price. Worn towels (but clean!)
Just everything. A Great Stay. I am not that spoiled.
Location excellent, the staff were more than helpful. The rooms have a small kitchenette and are ideal for making snacks. The complex is large built around a marina, the restaurant and bar facilities are in the central area quite a walk from some of the outer situated rooms
Location,breakfast,cleanliness,tranquility,facilities and staff.
Really nice hotel out of season (end of October). Down by the Marina front, with a close walk to the beach and lots of shops/resteraunts & the Praia Da Rocha strip. Its also not too far from the town of Portimao (15 minute walk). Marina was filled with boats but even on the windiest of days, you couldnt hear the rigging (thank god). Would defo go back and utilise some of the hotels many facilities. 2 Beds pushed togther to make one bed??? Just invest in some double beds, 2 singles pushed togther is rubbish
The location right next to the beach at Praia da Rocha is superb. The bathroom was showing signs of age, as there was mould around the bath and in the grout in the tiles
Proximity to the beach. Swimming pool on site. Very good breakfast Overly expensive restaurant on site. We asked for a room for 4 people and the bed for the third and fourth persons was really uncomfortable.
We liked the location and the position of the hotel above the best under developed beach on the Algarve and the ability to acess the beach easily. The gymnasium facility was very basic and dated for a hotel of this star rating. It needs to be updated urgently.
The location is fantastic at the most interesting end of the Tres Irmaos Beach and surrounded by some great restaurant options. Loved the options to partake in free classes run by the hotel and using the spa. Breakfast was a particular highlight of our stay.
The beach, the breakfast and the friendly staff Pillows were not very comfortable and the TV had poor reception.
The view was wonderful. staff gets annoyed if people want to contact other people staying at your sister hotels. Not clear on what is included with room.
Great hotel, wonderful location and beach. Very relaxing.. Towels changed every morning and evening.. Nothing at all..
I enjoyed easy access to the pool area. The views of the sea. The warm reception in the dining room for dinner and breakfast. The hotel enviornment felt very safe. Noise permeating from early morning risers as the wheels of suitacases could be heard. The piano for breakfast broke the peace of the morning. I would have liked a receipt for my food and drink also for my records. The airconditioning was not very efficient. The shower in my room was dissapointing and the shower curtain allowed the water to wet the floor. T.V reception was not great. I don't agree with it's five star rating, perhaps four.
Location It is definitely not a 5 star hotel but certainly charges 5 star prices. As a minimum in a 5 star hotel you expect a porter to collect your bags from the car. this never happened upon arrival or departure from the hotel. Also a 5 star hotel should be offering refreshments around the pool to guests, not have them have to go to the main bar and wait to be served.
Fantastic location, staff very professional and extremely kind and a very good breakfast no slippers included in the room
The weather was amazing every day. The staff we very helpful. The hotel was close to a town which provided more options for food and drink. The guests were not the most friendly. Everyone kept to themselves. Did not like the idea of people reserving sunbeds by just placing a towel on it early in the morning and then not showing up until the middle of the afternoon. Very selfish.
The rooms have a lot of space. You can have breakfast and dinner outside with view on the swimming pool and the sea. The rooms were very good constructed - they stay cool during the day (even without a need to use the airconditioning). Only the hotel management, the staff at the reception and the higher staff in the restaurant understand English or French (few). The other staff (cleaning, restaurant, ...) only speaks Portugese. Some of the staff in the restaurant for breakfast isn't professional (for example the preparation of eggs). The swimming hasn't got a good water circulation system. The prices of consumation at the pool are too high (> 3 EUR for a bottle of mineral wather). Due to the fact that the hotel is situated in a beautiful green area, you need to walk a long time before you find a shop or supermarket. When you compare the hotel with other beach destionations like Gran Canaria for exemple, a lot of luxury in the hotel is rather common on other destinations or has a better price/quality (the Portugese Algarve region is in general expensive). The hotel is also used on one way or another for the selling of time sharing products.
Located on the beach, nice and calm at the and of the season. Original style. Wooden floors make some noice above your head.
The position of the hotel is excellent, we loved the garden area, the room was cleaned to a good standard and the breackfast offered a good daily choice. Our only complant is the people who reserve sunbeds by leaving their things on them then going away. This is unfair to people who want to stay in the grounds. something should be done to bring this to the notice of guests using the hotel.
location,and size of room no english breakfast available,
we cut our stay short. the food was inedible and we will be seeking a refund.
friendly ,efficient helpful staff. Great location beautiful views clean, spacious rooms delicious breakfast No kleenex in rooms
The first room given to me was a bad one. No Balcony but 2 small windows that didn't open at all instead. After my claim, the presented room has the publicized characteristic announced in the site.
spacious room with cooking facilities lack of choices in the breakfast menu.
Beautiful interior and excellent location. Rooms spacious and comfortable. Breakfast also good.
Location is great, great views. No food options in the hotel during the day.
the location and views of resort nothing
the size of the room was perfect and the kitchen was perfect also the should wash the dishes every day
Helpfulness of staff, possibility to cook thanks to a very functional kitchen, position of hotel near at the sea and at the bus stop, spaciousness of rooms. We are Italian people and we need to eat "Pasta"...well, in this hotel it wasn't a drainer for Pasta...but it is a trifle, we like very mutch this hotel!
Very nice apartment on 16th floor with excellent ocean view. Comfortable and clean You had do wash up your dishes yourself as it was not included in the service. Furthermore cleaning ladies always wake us up in the morning.
A localização, (está a poucos metros da praia), a zona da piscina, o acesso aos apartamentos, bem como a dimensão dos apartamentos. Os funcionários não são muito empáticos, não deixando no entanto de serem bastante profissionais. A decoração é já um pouco antiga, assim como os aparelhos, nomeadamente a televisão. No entanto a nível da relação qualidade / preço, este Hotel é bastante satisfatório
the room, the design anything
The apartment was new and nice. In the kitchen you can find everything you may need (except for the Italian moka obviously). The apartment was not really clean. The daily maid service was approximate. Sheets were not "fresh". I expected a better service due to the many comments I read on the website before booking the apartment.
Noting much. It was pretty much what I expected. So, it didn't surprise, but it didn't disapoint either. All in all, a good value for money hotel.
It has a nice room, big and clean. Very confortable and near the beach. The kitchen has everything we need. - The hot water finished before we could fill up the bathtub. - The health club only works during commercial time, we arrived saturday 19:20h and couldnt use it, cause closes at 19h and dont open on sundays.
Good location off main strip but not too far at same time. Near beautiful beach. Spa/Gym great value at 15euro for 3hrs all inclusive.
I really loved this hotel. Our room was very spacious and we even had a ocean/see view which was perfect for relaxing evenings on the balcony. The beaches were really near (just across road) and Staff was very helpful (and nice!). This hotel is amazing for somebody who is looking for quality accommodation with average price and great location.
location they offer appartment for 3 people but beds were awfull
The apartment's location was great, clean and up to date. Easy to find, very close to the beach a local shops. In suite laundry and kitchen were great for the few days we were there. Great value. Suite was easily big enough for 4 people. The hot water tank was quite small, and we could barely get two reasonable showers on a single tank. Not a big deal, but the pool was not yet cleaned for the season.
Fantastic location and cleanliness of the building and our room which was sea view on the 23rd floor with balcony. There was no phone in the room. had to go all the way down to the reception from 23rd floor to answer phone late night.
It was our 1st time in this hotel and we were given the room asked during the booking. The room had a stunning view of the beach and the hotel is very close to it. The apartment itself is well equipped and that's very good for people (like us) that want to cook something nice themselves, instead of going out for lunch / dinners all the time. Overall the experience was good and we would return again for sure, if staying around this area. A couple of things in the snag list. :) There wasn't washing liquid in the kitchen. This is not very nice for people staying just for a few days, as if we go in the supermarket, such liquid comes in in big bottles only and it doesn't make sense to buy it. I think this is in the interest of the hotel as well. We wanted to keep things tidy (mainly when leaving), but there's no way to wash pans, cutlery, etc... without a small sponge and some soap. Another issue was the bed, as it was pretty noisy, but it wasn't uncomfortable.
we were central to everything and it was so quiet
very close to the main strip a little dated
The sea view. The beds were more suitable for children. A full size single would be a bit more comfortable,especially if staying 1 or 2 weeks.
Great location, half a block from the beach, restaurants and grocery store. We were first given a room on the 3rd floor but asked for a higher floor and ended up with a 24th floor ocean view......fantastic view. Directions could have been better and beds were very hard.
location excellent staff very friendly accomadation very clean close to beach highly reccommended very noisy fridge in our room 2607 kept me awake most nights it was reported clean towels should be available every day
The location is excellent, very close to the beach. Unfortunately, we stayed on the 4th floor, and the view wasn't spectacular. The apartment was clean and was big enough, only that didn't have any pot or pan, so basicly either you buy them or you don't cook, also the beds were quite uncomfortable. The pool is nice facility. In any case, I think it is quite expensive to pay 100€ so not good value for money, besides I had to pay all my stay at arrival, even before seeing the appartment first.
pool, beach at the door step, short walking distance to Alvor and Praia de Rocha, golf nearby
Was located adjacent to beach. Hotel staff cleaned room every day and provided clean linen. Staff were helpful. Nice pool although water could be warmer ! Good facilities. Not much in Praia do Vau itself - a few below average restaurants. It was however no more than EUR 4-5 to either Praia da Rocha or Alvor. The hotel is located on a fairly busy road so there is noise from traffic so a light sleeper may suffer from this. We picked accommodation because of quality and proximity to beach and were very pleased in those respects. Also contacted hotel in advance regarding transfer from airport to hotel. Told me they could organise taxi for EUR 80, didnt go for this. While there, they were however able to organise shared transfer to airport for EUR 34 !
The staff were so helpful and accomodating, always pleasant to deal with. The hotel was right on the beach and close enough to Praia Do Rocha to avail of the local amenities, but far enough away that you didn't feel like you were slap bang in the middle of a high rise resort. The hotel was very dated, the reception/rooms/restaurant could all do with some redecoration, but I fear that that would come at the expense of the customer as with all these things! So maybe it's best to leave it as it is, a reasonably priced family hotel with a great location and lovely staff.
The location of the hotel is excellent as are the facilities and staff,an all round great place to stay, The beach is spotlessly clean with an excellent selection of reasonably priced restaurants,staff are very efficient and provide a first class service. no
Good location and facilities
The size of the apartment was perfect, large enough for 3. Not many activities available as they only run on certain days.... which is ok if you have two weeks however if you only have 4-5 days it limits what you can see and do without a car. This is not the hotels fault is is the organised tours with which they work. The fact that you have to go into town to buy dishwashing detergent and sponge - a containted apartment with complete cooking facility and dishware should as a basic standard come with products in order to clean these utensils. Simply ridiculous! On top of you are not told of this until you find out the hard way - with dirty dishes in the sink.
The superb attention of the staff was overwhelming and very much appreciated,reception was excellent,as were the housekeeping staff. the restaurant was perfect and food served was first class, really loved the towels supplied by the resort for use in the spa which was spotlessly clean at all times. all in all a very enjoyable and relaxing time was had,we will certainly be returning soon. not one thing,
The staff were always friendly and accomodating. The access to the indoor,outdoor pools and beach was easy and safe which is important with kids. Everything around Jardim do vau was very accessible either by a short walk or a short taxi ride. If being pickey I found the beds were too hard for me.
relaxing,enjoying the facilities of the hotel,swimming in pool and sea Found one and only one receptionist not very friendly.Abrupt with a bad attitude.
lots of room in the appartments, good location
the apartments were very well equiped, spacious, clean and comfortable. the beautiful sandy beach across the road made coral do vau the perfect location
The excellent location nearby the sand and the beach. The pool is also good, the water is nice. The playground for kids is poor.
closeness of beach, and private seccurity no
Beautiful veiw, appartment bigger than average and clean. Quiet and peaceful. Well equiped but overall appearance was a little shabby, wardrobe doors scuffed in several places, covers on lounge furniture shabby and poor fit. Bed very uncomfortable, pillows small and poor quality. Guests need an explanation on how to use the electricity on arrival, had to go down to reception twice and ask how to obtain a supply, should have been told by reception on arrival or had printed instructions in the room. Late booking in times [16.00hrs] although did manage to get in room earlier
Beside the beach, spacious and clean apartment.
Parking facilities were excellent Although my booking was for 3 people there was only towels and bedding for 2. I had to go up and down to reception twice to rectify. Also I was not informed until my arrival that they would not accept visa card to pay bill, this caused great inconvenience as I had to pay cash out of my spending money.
Very quiet rooms quite large pleanty of sun beds at pool easy distance to beach public transport outside gate Rooms a bit dated
Very friendly staff. Great location on beach front. Very roomy apartments. Relaxing and quite location. No complaints.
the location was excellent , apartment was huge , plenty of cafes and bas nearby. bus stop outside door. very helpfull girl called Maria on front desk No complaints, great budget break...
It has a lovely position facing due south so that the one is in full sun every day. The spa, with gym, indoor swimming pool, jacuzzi, sauna, steam room, 4 different hot & cold shower jets (tropical, side, rain & mist) and a relaxing water bed room was the best that we encountered. Accommodation, food and service were superb. All in all a great relaxing holiday and the added bonus of lovely weather in mid November. One cannot stay there without a car and there is a nasty 2km drive on a windy single track road down to the hotel. It could be a bit hairy as there were a few sharp bends and occasionally a herd of goats to negotiate! However once one arrived it was wonderful.
the two bedrooned suite was spacious andvery quiet pool was being mended spa dirty however gave us free half board while pol out of action.
Beautiful Views No
Great location on top of the cliffs. Quiet setting. The kitchen was void of any equipment upon arrival. We had to ask for every knife, spoon, plate etc. The lighting in the apartment especially in the living room is poor.
the location is great, the area is very quiet, close to the sea.The staff is very nice and friendly. the rooms are 5 stars standard The pool is too cold, should be heated, also the jacuzzi is not warn enough.The food at the restaurant is awful and overpriced. the breakfast is ok.
We enjoyed the quiet, the landscape, and the little cove beach, also the availability of good places to eat. breakfast was good, but dinner was not.
The rooms were great, facilities fantastic as was the location The restaurant was very poor and expensive, we complained and noone seemed to care. They also need to at least rent plates, cups, kettle, etc in the kitchen as what is the point of having one if it is empty?
Restaurant food at lunch and dinner was poor and very over priced.
Beautiful location with access to lovely beach.Remote enough to feel away from the raz a matazz.Massage was super. The food was less than ordinary at extraordinary price
Room was excellent. Location quiet but accessible. Front desk staff were not great and when asked to recommend a restaurant, unhelpful. All other service staff were excellent.
Location is outstanding, particularly as we had a sea view. Very relaxing atmosphere aimed at the maturer holiday maker or those seeking a bit of peace and quiet or with families who are well behaved...
view was great location to town good refrigerator in room although the temperature was too high view from bar was extraordinary slow check in didn,t get set aside group room rate OK room view no lock in safe kleenex empty several days slow!! service in restaurant low quality food horrible bed and worse pillows front of bath tub was fiber board charged for ice very poor lighting in room air conditioning never got to set temperature even after being on 24 hours
This is a very nice place, excellent location for beaches, shops, restaurants etc. The staff are super friendly and always anxious to please.
Everything was on pointe... I enjoyed my stay there.. definitely will choose this hotel again... thanks for the great experience. The location, view was excellent, was a clean hotel, very helpful stuff. Thanks to Helena for booking my ticket...
Proximity to Carvoiero. Relaxed atmospher. Nothing to dislike.
the hotel was busy but it was still a nice quite place to relax and take it easy, and the view from the bar is fantastic. the hotel rooms could do with a bit of a makeover and for what you pay to stay there i don't think you should have to pay for the safe in your room.
Sea views; swimming pool; reception and resteraunt staff No, could not fault it
The location is excellent, so easy to walk to all the restaurants and bars. The food and drink in the hotel were very resaonably priced. There was loads of space round the pool and even though the hotel was very full I had no trouble getting a sun lounger. Definitely going back for another weekend! The bathroom was in need of a refit but this did not affect my stay.
friendleness of staff efficency of service
Everything was delightful. Scenery magnificent. Nice walking trail, beautiful pool. Facility offered extras if wanted like ping pong table, video games.
comfort and friendliness no
The weather,beaches, local restaurants. Rooms slightly outdated, entertainment likewise.
The hotel staff were helpful and the apartment much larger than expected considering the price being charged.. The apartment was cleaned every afternoon to a high standard. As the hotel is about 4Km from the centre of Portimao, it is a pleasant walk and taxis are relatively cheap. I would certainly use the Estrela do Vau again.
swimming area very good. Apartments very good size.Staff very helpful with any problems. Showers need to be up graded in bathrooms.Staff in the bar did not keep it clean.
reception very welcoming and efficient on arrival and departure. maid service excellent. cleanliness excellent throughout hotel. well maintained facilities.
close the beach, amazing room, great price, very friendly staff. a grocery store wasn't close by...the supermarket attached had very high prices.
Swimming pools x3 great to have, room very big Breakfast very poor, had to pay for anything decent not used and felt like a wast of money
apartments very nice and big and very clean the supermarket attached to the hotel very poor lacking stock and very expensive pity as this is such a nice hotel could have better and more up to date shop staff in shop lacked manners it would not cost anything to smile and be polite to customers
the setting - good staff - good rooms
Comfortable and pleasant place, difficult locate..
Hotel was clean and relaxing, rooms are clean and sufficiently furnished Breakfast could have have a little more choice and something needs to be done to prevent the constant door banging when guests forget they have balcony doors open. This is mainly children and starts early morning. Perhaps a door stop or foam lining would help.
We both liked the relaxed athmosphere and the short walk to the beach. We would recommend the hotel it ticked all the right boxes
cleanliness and exceptionally good staff one or two noisy neighbours
Third time I have stayed here, the club opposite and local bars can be damm loud - but the hotel has triple glazing so keeps out most of it.nice helpful staff - clean breakfast room, for a continental breakfast it was good - wish the white coffee was hotter.
Location, price and insonorization of the northern rooms given the noise of the discos in the main street. The bathroom has a bathtub and was recently renovated, although the rest of the room is clearly older. Breakfast was just ok, except the juices available were way too waterish. No power socket near the beds (for powering my mobile or laptop, for instance) and the mains switch at the entrance only works with the actual key (no credit card trick), so I couldn't go and have breakfast or take a walk and leave the laptop charging unattended (of course I would switch off the lights in such a case)
the ease of checking in andof course the locality what I didnt like was there were no facilties for making tea or coffee in the room
Great location, 2 min from beach
Its location and the staff friendliness. They all knew English.They have a separate sitting room for wireless internet and this is a nice feature, they also put in this room all the books the guests leave behind.
i love the friendly staff they are very helpful also the hotel is not to big and that makes me feel safe staying there i would say only thing is no english channels on telly except for mtv which was in german.I am sure that they do get a lot of english speaking guests and they should also fecilitate for such.It is nice to relax for an hour in the hotel before maybe geting ready for an evening out
The staff where very friendly and helpful and the location, it's very close to the beach, this was the second time I've stayed at this hotel A few things didn't work, like one of the bedside lights, but that's no big deal
Location Bed is too firm
I liked the comfort, the good location, its fine breakfast, free Internet and indoors swimming pool No complaints whatsoever.
location reception area was nice but ovearall the hotel bedrooms could do with a makeover, they are very basic for the money.
Air con, pool, breakfast Uncomfortable beds, rooms outdated and shabby, not really 4star in my opinion and very expensive for what you get, though I realise it's high season
very relaxing nothing
The room and the bed were comfortable once we had a second armchair. There was a good range of television channels for non-Portuguese speakers. The shower was good.Good fresh fruit at breakfast most days. The wardrobe smelt (of stale tobacco?) so that all our clothes needed washing once home. We had asked for a room with a pleasant view, our balcony was in a corner looking towards hotel buildings. The information about golf courses was confused and varied according to the member of staff on duty.
Very nice facilities, Staff friendly and accommodations were very comfortable. The Wifi was awful!
Excellent low season value, beautiful hotel & convenient spot. Best breakfast ever. They forgot my wake up call the last night.
Large, quiet room, close to town, shopping and restaurants. Very good buffet breakfast each morning and happy hour in the bar every evening. The beach club was also great.
The location was good -- close to city center and bus station for day trips. The room was a good size. The bathroom was very small and it was not very clean.
The ambiance in the hotel is very nice. The price was excellent and the staff was very helpful. Nice fitness area and pools. Tha I had to pay to use the fitness room.
I loved the quality and design/layout of the apartment and resort itself and could easily have moved in and stayed there!!! The staff were delightful too. I would have liked more equipment in the gym - a cross trainer, would be good.
The quietness We are sure it will be nice but it was so deserted it was like being on a desert island.
new and beautifully appointed Heating hard to understand . It would have been nice if there had been some tea/coffee sachets available and some detergent for the dishwasher
Service and comfort. Good breakfast. Location too far from the beach. Rental car required.
Wonderful resort, very luxurious.
Dining in the resort was excellent. The indoor and outdoor pools were also very enjoyable. Nothing
the view to ocean and the wonderful room nothing, all o.k.
Everything was of an excellent standard. A great place for families.
The Monte Santo resort had only been open for one week prior to our visit so was still experiencing "start up" issues. However, this in no way spoilt our enjoyment of the holiday. Staff were very accommodating and informative. Service under the circumstances was excellent.
The resort itself was lovely. The apartments and poolside were well kept and beautiful. Our fridge, iron and central control system did not work
Cool, modern hotel. perfect for young people Yes. The terrible, terrible t e r r I b l e stink in the morning...was it the river, was it the town sewers...i don't know but sweet jesus....what smell!
The staff was very friendly, the facilities were clean and comfortable, and the price was great. We were really, really happy with our stay - we even stayed an extra night. We would highly recommend the Made Inn. No - it was everything we expected and more.
A problem on arrival - but all was handled in a very professional way - They thought of the customer and all staff seemed to have been told of the problem and everything was very well handled and dealt with. I would stay here again. Walls are a bit thin!! If you have noisy neighbours you are in trouble!! but I always travel with earplugs - you never know when you might need them!!
Warm welcome from receptionist - who spoke English. Decor bright, clean and vivacious - all roomes are themed. Room spotless, roomy enough for a short stay, theme was motor racing so huge mural behind bed of racing car. Bathroom good size with bath and very clean. Breakfast good with choice of hot and cold food, great coffee and very friendly staff. Location central. Bathroom lighting very dull. Bedside lights were motor racing helmets and although novel, they were ineffective. These are small things and do not affect my overall opinion of this great little boutique hotel.
The modern, clean style of the hotel, the staff were happy, enthusiastic and as helpfull as they could be at all times.
Friendly staff, very good location . Got up early and had a long wait for hot water in shower
Decor and excellent breakfast
Hotel is based in town center. They have bike for rent which is cheap too. Great Price, Staff and Location. Clean and tidy room. Only the room doesn't have fridge. but they provide you with ice
The staff was very helpful and friendly, room was cleaned everyday. Good internet connection and nice breakfast
The hotel was perfect for our needs, it was immaculately clean and fresh,staff were friendly. Highly recommended.