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easy access to amenities, spa... food was excellent
The Horel staff are very proffessional, they all have a big smile in their face. As soon as you get in the Hotel, they are taking care of you till you leave. L'emplacement de l'Hotel est excellent, en plein centre ville du vieux Québec, en plus c'était le 400ième aniversaire, on a adoré. The bed was kind of narrow, they should have Queen bed in all single rooms. Also, I was on the 6th and last floor and there isn't any safety bars outside the windows, children can easely open the window and fall 30 feet down.
Main area where all the activities occur. Parked the car and did not need to touch it for the duration of my stay.
Very Helpful, friendly and knowledgeable staff. Beautiful interiors, very clean hotel, complimentary Internet and lovely herbal toiletries. Huge flight of stairs from Cote de Palais, Taxis cannot access the St Jean (level floor) entrance because street is closed. Main Lobby desperately needs a lift to reception. Lifts within hotel very slow/unreliable and corridors long. Bistro Saint James was disappointing- waited 40 minutes for very mediocre breakfast. Use Paillard across the street instead.
The hotel is in an excellent location, within the old town, close to all the sites. Rather expensive; old fashioned.
The location is outstanding, right in the heart of the old city, close to everything. Breakfast wasn't included, but it wasn't a huge deal - there are tons of cafes and bakeries in the neighborhood.
Right where we wanted to be
Proximity to all the attractions of Old Quebec make this an excellent and tasteful choice for the discerning traveller. Staff are warm and well presented. The hotel is very clean, and rooms comfortable. Meticulous! Well done, Manoir Victoria! Paying $23 per day for parking, though I understand it, remains disappointing.
The convenience to everything. The hotel was very clean/ I think it is over priced a bit. The taxes are high
The staff is most helpful. The main dining room is good and good value for money. The staircase from the main entrance is long and would be difficult for those who have mobility problems or those with heavy luggage which they wish to carry.
The hotel was warm and inviting and the staff was friendly, attentive and accomodating. It was located on a charming side street in Quebec City and was close to shopping, tourist sites, and restaurants. It snowed while we were there in November and the sophisticated Christmas decorations made it a magical place to be for the holiday season. My family thought, though while very clean, that the rooms looked dated. I thought they seemed charmingly European.
Very nice room with courteous staff. Pleasantly surprised by the place. The bar dud not open until late and the restaurant didn't serve dinner but with all of the bars and restaurants in Old Town, this didn't seem to pose a problem.
Great location! Easy walk to eveything. Every staff member was helpful and friendly. Some channels in English too. I would highly recommend this hotel. It was wonderful! Sometimes the elevator took long but wouldn't change my mind about staying here again.
Location central to sites in old town
The best part about the Hotel Clarendon is the location and it has impressive history. Rooms are fairly clean. Rooms are very cramped, beds not that comfortable and there is no private parking. The reception/concierge could use some brushing up on customer service as well.
The hotel is close to downtown and easy to access restaurants and shops. The staff is friendly and helpful. . .
Traveled from Toronto to Montreal to Quebec City to NS and this was the most affordable hotel of the whole trip. An amazing location in QC - right near old Quebec and walking distance to everything you would want to see. Hotel is nicely decorated in lobby, and valet parking made things easier. Wasn't the most modern or fancy hotel but it had Quebec City charm and everything else you could want. No breakfast that I saw but the shops and restaurants are a step away from the front door! There wasn't anything to complain about. I would stay here again.
Loved the location! Staff was helpful and friendly. Rooms were very small. Parking. Taxes! Most of all, my grandson forgot his stuffed animal, Curious George, in room 622, there was no response to communication and he was not able to get it back! This is devastating for a 3 year old! I still hope that that can happen!
Great location, comfortable beds, whirlpool bathtubs in the rooms, room service was reliable. I liked everything. My most minor of complaints was that the coffee machine wasn't working half the time we were there. But then again I wasn't even expecting a coffee machine to begin with. This place was great.
It is a great deal for the price and you really can NOT beat the location. You can walk to all of Quebec's old town and it's pretty close to downtown, too. The hotel is clean, quiet and well maintained.
Location Lobby Room view Rooms in need of upgrade/renovation No in-room safe
location very cramped room
It was a very comfortable place right in the heart of the old city and near shops and restaurants. Clean and quiet rooms. It had a lot of character. Would go back in a minute.
The clean and modern rooms. No
The room's are ultra modern and very clean. The pool and gym are outstanding. And I can't say enough about the free espresso machine on the first floor, I made double espresso lattes twice daily! I wished there was a continental breakfast of some sort, and that room service would serve after 11pm.
Basically Downtown Quebec City (a short bus ride to Chateau Frontenac). Close to the Via-rail Station and Public Transit. Plenty of restaurants and pubs nearby. The view was nice too. great rooms but no closets or drawers for clothing. Also, it didn't seem as though the restaurant was ever open except for breakfast.
Closeness to downtown Bathroom light is too dim - zen decoration pushed to the extreme andgrey Overpriced
The view of my room. The lounge style...
The interior design is very cool! Liked it very much in the room and the bathroom. The bath tub is deep and comfy too! There is no coffee maker in the room although there is one down in the lobby.
Close to Old Quebec City Furnishings very sparse. No drawers for clothes. Not very comfortible. No information available about city.
Liked the area of the city where it was located. Great view of the church and the city. Hallways were very dark and hot! Bathroom gray colour is too dark.Room cleaning was mediocre, they did not provide additional toilet paper!
The room was calm and we never heard nothing about the other guess on the same floor . our stay was wonderful and the staff was very nice.
The rooms were clean and modern too expensive and charged 16 dollars for parking each night.
the room with the view, the bed, the decor, within walking distance to the old city and tourist spots, lobby coffee machine makes good cappucino, enjoyed the swimming pool room not ready before 3 pm; valet service cost $16, hotel still under construction, one coffee machine for all hotel guests in lobby
We enjoyed this hotel,as it is very central to everything. The room we had was very nice,including all comforts that go with it. We definetly would go back in a flash NOT REALLY
Central location to explore Old Quebec. Rustic decor in keeping with the historical location. Car became inaccessible due to valet parking off-site, although totally understandable in view of location of hotel in the heart of the old city.
good location within easy walking distance of all the city attractions A very small room for the money. Our companions were in a room below grade with a window that could not be opened; they felt it was quite stuffy and claustrophobic.
Hotel Acadia is well situated near all restaurants and activities in old Quebec City. It is very quaint and reasonably priced. We were able to drive to this hotel and leave our car with the attendant for a small fee. We especially enjoyed the French cuisine in nearby restaurants.
Location great! Room cozy and romantic - loved the stain glass. Helpful staff. Great time :)
Location, very comfortable room No
Location of the hotel, as most attractions, sites where within walking distance. The actual hotel atmosphere romantic historic.
The location Very comfortable bed
Good place to tour Quebec,visit to the Citadel, River Cruise Great walking in old town ,loved the Buskers very enteraining Breafast arrangments , we were given breafast tokens to use at hotel around corner at sister hotel, service was shocking first day ok second day waited 50 minutes for breafast then left without receiving breafast complained to hotel arcadia lots of sympathy however no consolation prize and no rebate off the bill we ate at our own choice of venue for the rest of stay.
The hotel was located in the center of the old city of Quebec. All activities were within walking distance.
Location Polite staff Clogged bathtub Dirty shelf in the closet
Beautiful hotel, friendly and super accommodating staff. Wish we had more time to use the pool and to relax at the lounge area by the pool. It is close o all. We will go back again. Parking is pricy. We got complimentary water the first day and then no more afterwards. Water is $8 a bottle in the room! Lobby could use some updating.
Location, architecture,overall experience, elegance, staff readiness to please, convenience Phones in the room didn't work, dental kit took too long to get delivered,
Beautiful interior and exterior, pool and related facilities were generously appointed. Small room (even the "deluxe" room). Comfortable bed, but not THAT comfortable; my bed at home is much more so. There is a charge for every single thing... $16 a day for internet access is a joke, $36 a day for valet parking, $18 for a small pour cocktail at the bar. If I had it to do again, I'd stay somewhere else and visit the Chateau. Unless you are loaded and the money means nothing to you, I'd suggest the same.
Wonderful location, elegant hotel with great view and nice bar. No concierge available much of the time. Elevator not always operating.
The hotel staff is very professional and helpful, and location is close to most travel attractions. It's a landmark hotel with signifiant history. None
The location in Old Town can't be beat. The staff was very helpful in suggesting & reserving dinner. Handled room issue with free upgrade when I didn't accept lesser room. First impressions: a disaster! Tried to give us a double bed for our king reservation. Two of the three elevators were down. Took an hour for bags to make up to room. No towels in room when we arrived. The white wine had been used & filled with water!
The location was fantastic. The pool area and terrace. The architecture and history of the building. Staff was wonderful. Crowded, expensive, no wifi, average room.
Staying in a historic building in a great city. Didn't touch the car for 4 days. Great dining both in and around the hotel at a number of spots. Unbelievable views. Only that I didn't plan on a longer stay.
All staff was very accommodating and a pleasure to deal with.
Well kept facility and competent staff. Great location. Would come again. But . . . you run a luxury hotel. And then you do a Motel 6 maneuver and charge people for WiFi in their room. I would expect this from an American airline company (the worst customer service businesses on the planet), but not from a top-end hotel chain.
The renovated room and view We were first provided a non renovated room that was not clean, requires a lot of maintenance. Our AC didn't work, ceiling and the mirror lights didn't work. On the 2nd day we informed the desk while heading out in the morning. The issues were not rectified upon our return. We called again prior to leaving for dinner. Upon our return, we noticed the lights were fixed but the AC didn't work all night. Neither was any follow through from the hotel regarding the issues. No follow up call to the room to check on us. Not a luxury service. On the 3rd morning I called and asked for the manager and the AFOM said she would upgrade to renovated room and waive the $40 upcharge as if it was a favor. We had not slept the night before and gladly accepted the offer.
We appreciated the help we received from all the staff. They even helped us take decisions on what to do during the day. This is very peculiar. There is a strong food smell on the stairs, that reaches the entrance of the room. This is only down side of the hotel.
Everything was quite good. We will recommend the hotel to others and return.
I loved the location just next to the Frontenac and Artist's Lane. There was no elevator and the noise from outside could be loud at times.
One of the best hotels we have ever stayed at compared to many throughout the world. Will be staying long term when I decide to write my book. Room, location and of course the staff were outstanding. wE REALLY WERE GUESTS AND ARE NOT BEING PAID FOR THIS REVIEW. Also, this is the first review we have ever done. COMPUTERS ####%^^#@@#$%!!! HAVING TO CHECK OUT
One issue I had was when I was given my credit card receipt it was not itemised, so I had no idea if the valet charge was included. I therefore paid the valet guy separate for the valet parking. Then, when I later went over the credit card bill it appears that I had been charged for the valet on the credit card bill. An itemised receipt would have made me aware of this. Other than that I have no complaints, but I think this is something that is easily rectified.
Extremely helpful staff, I twice stayed here in one week, fourth floor of the hotel hard by the church square. The rooms are spacious and darkly handsome with just the night accents of decor. Love the rich wood floors and doors, roomy bathrooms and just everything. I travel a lot and honestly cannot demerit the hotel for anything. From directions to restaurant recommendations to central location in old Montreal to handout umbrellas on a rainy Wednesday, Place d'Armes came through.
Very helpful staff. Great location. Clean. Quiet. Great breakfast which is included in the price. Overall excellent value at $160 per night. Very hard to find the hotel. Room was very small with a shower made entirely of glass in the bedroom itself. Room was very small.
Beautiful decor, great location and a romantic atmosphere. Wifi needs to be available in room. Also, glasses are needed for water.
Excellent staff! Very nice, cozy room. Very comfortable bed with lots of pillows. Nice old building with lots of character. Wireless internet was very helpful. Very nice setting on a 'pedestrian only' street. Great location. Parking was close by. Pleasant restaurant (with nice staff) downstairs. I wish I had stayed here (and in Old Quebec) for more than two nights!
A great little hotel in a great location. no elevator
The staff are exceptional and very personable. The owner can be very proud. We recommend the restaurant for superb cuisine and presentation.
The central location did not require getting a taxi or walking too far. The bed was comfortable. Too many stairs
We liked the idea of a "picnic breakfast". Very unique concept. The hotel is centrally located and there is no need for a car. The staff are exceptionally friendly and helpful. They let us know of various activities that were going on around the area during our stay. The rooms are clean and comfortable. There is coffee available all the time as well as a public computer to use for internet purposes. The rooms also have wireless internet available for guests who bring their own computer. No parking on site. You have to pay for parking in addition to your room rate although the underground parking garage is not far from the hotel.
The hotel is clean, comfortable and the staff is very friendly and helpful. They have a nice lounge area with reading library, internet access, etc. ...great feature. The are very close to many tour sites, restaurants, etc We enjoyed a provided walking tour arranged by the hotel with a good, knowledgeable tour guide...just a great all around experience for both of us. Nothing much stands out as a problem. Parking is a short distance away but not too much of an inconvenience.
The hotel was very charming and the location was perfect. We walked to everything. The staff was helpful and friendly.
Perfect location - very friendly, helpful and accommodating staff - fantastic free walking tour
Delicious breakfasts delivered to our room in the morning. Nothing negative to report.
The staff at the hotel was friendly, helpful and attentive. We appreciated the small perks offered by the hotel.
nice athmosphere and good service
It is in the middle of the site-seeing city center, close to many good restaurants, clean, friendly and helpful English-speaking staff, and very reasonably priced. The basket hanging on the door each morning with a nice continental breakfast was a great extra.
Excellent service, fantastic atmosphere and all around an exceptional venue. I would certainly book another stay and recommend it to other.
Front desk staff were very polite and helpful in providing directions and suggestions. All front desk staff were extremely professional. No soap or shampoo was provided on our second day when the room was cleaned. DVDs were kept for several days by some guests, thus we were unable to access them.
the breakfast opens at 8am on weekdays, we left at 7am. It should open at 6am like weekends.
Just a few blocks with the old city. It was great to be able to come back to the pool with our 18 month old after hours of hiking the city. Hotel was very clean, staff was friendly, price was great. The only thing that was strange was the elevator set up, but by no means a deal breaker.
Good location. Couldn't open the windows, the curtains did not close so that there was a 3-4 ft. gap, meaning the morning light came in very early and woke me up. Bathtup took forever to drain.
Staff was friendly and the location was good The hotel did not have our original rooms ready. It was an older hotel so what they refer to as "signature" rooms and perks, were infact what other hotels consider standard amenities for guests.
convenience to convention centre mildew under caulking in bathroom: Between counter and mirror
Excellent service. Staff went out of their way to help us and ensure a great stay. Hotel is business focused, but service is always first .
It is near old Quebec City which you can walk to easily, and was close to my destination for a trade show. I made a reservation for two rooms, saying that we wanted to be on the same floor and paid for both rooms before the other party arrived. Result I was on dthe 3rd floor they on the 9th. At check-in I was told the 3rd floor had a better view than the 9th, this after they saw my rate?
Great location, comfortable bed and spacious room lack of drawer space
Close to the convention center. Everything fine/
The beds were very comfortable
Convenience to the old city and lower city
Location, location, location Not luxurious, but clean and comfortable. Great coffee machine in the lobby. Good value While breakfast buffet was good, it is presented in a very crowded space making it difficult to serve yourself.
Conveniently located, excellent service, excellent spacious room, free Internet access.
located in the central area noise, parking not available
friendly staff good breakfast clean rooms and great location
Very good location. Well-equiped lobby (computer, newspapers,cafee machine). Parking on site. Good breakfast.
The attention of the crew Nothing
We were away for 2 weeks and this was by far the most comfortable hotel we stayed at. The design/decorating was eclectic and very pleasing. We stayed in a new wing and our companions stayed in an updated wing of the old building. Both rooms were spacious and very nicely decorated. The large bed was very comfortable. We had a wonderful view of the old city of Quebec. The breakfast was delicious and plentiful. The staff was very helpful. I would recommend this hotel to anyone staying in Quebec. There was nothing that could be construed as negative in our stay at Hotel Champlain.
The staff was very friendly and helpful. It was conveniently located. The continental breakfast was a perfect start to the day. Our room overlooked a school yard and it was fun to wake up to the sound of children laughing and playing (of course, it might be because we are grandparents so maybe everyone wouldn't enjoy the sound) Our room was on the small side.
Wonderful showers. Great, helpful staff. Location. In state of remodeling.
The convenience of being so close to everything!
The hotel is well located and staff is very nice.
The staff was extremely helpful and friendly. The room was clean and the style was very unique. The location is great as it is within walking distance of the major attractions
El hotel está muy bien situado, en el centro mismo. En un calle tranquila y sin tráfico. La habitación es agradable.
All staff were wonderful and kind to deal with Did not like that we were charged for maid service automatically without knowing it. Also, we paid extra for breakfast, but was not told that its continental during the week. On weekends there is much more to choose from.
Its proximity to the old city - location There were no directions on where to park a car
the room and breakfast selections A guest does not knnow you cannot get your car to the hotel door by the write-up A waitress spilled beer we had ordered on the sidewalk cafe and she never replaced the spilled beer or reduced the cost
location is excellent and staff is very helpful the room was a bit too small but what was really small was the bathroom sink, I could barely shave above it, so, although good in general, the room was clearly overpriced.
everything was perfect, the staff was lovely and very helpful, the room was big and very comfortable, the location was great nothing, everything was perfect
It was a really beautiful place to stay and the hotel staff were extremely helpful. To top off our stay it was snowing in Quebec which made it an even more beautiful.
The room was huge and very confortable.the breakfast was very good
excellent location - central to Old Quebec City Hotel has no parking- but they direct you to underground pubic parking which is very close to the Hotel
The free spa, onsite massage facility for couples and the breakfast coupons and location adjacent to the hotel, free wifi was very helpful. All staff were friendly and eager to help wonderful experience
The location was exdcellent which is why we picked it. Very nice also. None
Charming rooms with lots of character. Solid breakfast. You need to check-in at another location. Not great if you are coming with a lot of bags or in the cold. A heads up about this would be nice.
The location is great as well as room cleaness. The room temperture is too cold, eventhough we asked to stop the air conditioner, still was on till we leave the hotel. (Stayed 2 nights) No shampoo in the hotel, the password to use wi-fi was wrong.
The location in old Quebec City was excellent. There are quite a few stairs and I would recommed that you let people know there is no elevator. Our room was on the top floor (4th) and there were 50 stairs up to the room and elderly clients had difficulty with the amount of stairs. We could hear talking and doors closing during the night. Also, the main reception is in the Hotel Acadia and when we arrived at the Hotel Louisbourg the door was locked and we had no idea where to check in.
The location of this hotel is excellent and the decor was very nice. The window in our room looked right out over a busy downtown street and the street noise at night was hard to sleep through.
Location,Location,Location. Hotel staff was very accomodating Bed seamed awfully for two people
great location for the great price. The breakfast was great as well. There is no elevators
Location was excellent. Do have to go to another hotel to check in which was a minor inconvenience.
Nice, modern rooms in Old Quebec with classic/euro feel. Great central location only a few minutes walk from Old Port, Citadelle, and lively parts just west of Old Town.
It's location and warm reception No view to the river
excellent breakfast and the location nothing, it was perfect
Helpful staff and great location in Old Quebec
comfortable and conventient, nice and friendly staff
Very nice and quiet hotel in the heart of Quebec City. The luxury room we stayed in was very nice and at $204/night was well worth it. It was decorated with class and good taste. The staff was pleasant and helpfull. Very enjoyable ... I recommend it to everyone. Nothing major!
Rooms were very new and modern and they have free coffee, expresso, cappucino, water, fruits for 24 hours in the lobby.
It's size. Very homey,cute and cozy. Close to where we wanted to be. Tv reception could have been better.
The staff were very nice and the hotel was very clean. Walls are thin, sometimes you can hear the person in the next room snoring.
The hotel staff was very courteous and helpful. I especially appreciated the gentleman at the front desk upon our check-in who graciously changed our room to better accommodate our needs!
Maintainance work (hammering and drilling) in the room next to mine started at 8am... very very annoying.
Staff was superb and an excellent location Room was small and breakfast so so.
The hotel staff were excellent, very helpful and friendly. The location was situated near all the major attractions Old Quebec City had to offer. The included breakfast was great, good selections and quality. The staff were happy to help direct us to the attractions and city transportation. We would definitely recommend this hotel and will stay there again next year.
The breakfast is at a restaurant downstairs - very good! Loved the shower, best shower heads (Directly above and on the Side) Parking was extra
walking distance to the cruise terminal. Farmers market right across the street. Walking distance to restaurants.
We had a very bad experience at the hotel, but will detail what happened in the complaints email I will send separately. One thing that was missing: nowhere could we find any documentation or pamphlets or anyhing, either in the room or at the front desk, of things to do and see in the city. We were given one map, sponsored by a shop in Vieux Quebec. I was there with my husband and two kids, and we did not have any idea what to do and see.
The hotel is strategically located near the beautiful old Quebec section of the city and to shopping areas and restaurants..
i liked the service your staff provided especally the door men i had a auto problem and they were very helpfull and very kind
every thing was ok they didn't explain very well about parking, and had some problem, and din't have plasma tv,
Location, just in the middle of city.... Pay Parking even though have booked room