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The renovated room and view We were first provided a non renovated room that was not clean, requires a lot of maintenance. Our AC didn't work, ceiling and the mirror lights didn't work. On the 2nd day we informed the desk while heading out in the morning. The issues were not rectified upon our return. We called again prior to leaving for dinner. Upon our return, we noticed the lights were fixed but the AC didn't work all night. Neither was any follow through from the hotel regarding the issues. No follow up call to the room to check on us. Not a luxury service. On the 3rd morning I called and asked for the manager and the AFOM said she would upgrade to renovated room and waive the $40 upcharge as if it was a favor. We had not slept the night before and gladly accepted the offer.
Beautiful hotel, friendly and super accommodating staff. Wish we had more time to use the pool and to relax at the lounge area by the pool. It is close o all. We will go back again. Parking is pricy. We got complimentary water the first day and then no more afterwards. Water is $8 a bottle in the room! Lobby could use some updating.
Location Polite staff Clogged bathtub Dirty shelf in the closet
Location, architecture,overall experience, elegance, staff readiness to please, convenience Phones in the room didn't work, dental kit took too long to get delivered,
Wonderful location, elegant hotel with great view and nice bar. No concierge available much of the time. Elevator not always operating.
Beautiful interior and exterior, pool and related facilities were generously appointed. Small room (even the "deluxe" room). Comfortable bed, but not THAT comfortable; my bed at home is much more so. There is a charge for every single thing... $16 a day for internet access is a joke, $36 a day for valet parking, $18 for a small pour cocktail at the bar. If I had it to do again, I'd stay somewhere else and visit the Chateau. Unless you are loaded and the money means nothing to you, I'd suggest the same.
The location in Old Town can't be beat. The staff was very helpful in suggesting & reserving dinner. Handled room issue with free upgrade when I didn't accept lesser room. First impressions: a disaster! Tried to give us a double bed for our king reservation. Two of the three elevators were down. Took an hour for bags to make up to room. No towels in room when we arrived. The white wine had been used & filled with water!
The location was fantastic. The pool area and terrace. The architecture and history of the building. Staff was wonderful. Crowded, expensive, no wifi, average room.
Staying in a historic building in a great city. Didn't touch the car for 4 days. Great dining both in and around the hotel at a number of spots. Unbelievable views. Only that I didn't plan on a longer stay.
Well kept facility and competent staff. Great location. Would come again. But . . . you run a luxury hotel. And then you do a Motel 6 maneuver and charge people for WiFi in their room. I would expect this from an American airline company (the worst customer service businesses on the planet), but not from a top-end hotel chain.
All staff was very accommodating and a pleasure to deal with.
The hotel staff is very professional and helpful, and location is close to most travel attractions. It's a landmark hotel with signifiant history. None
The hotel is strategically located near the beautiful old Quebec section of the city and to shopping areas and restaurants..
every thing was ok they didn't explain very well about parking, and had some problem, and din't have plasma tv,
Location, just in the middle of city.... Pay Parking even though have booked room
i liked the service your staff provided especally the door men i had a auto problem and they were very helpfull and very kind
We had a very bad experience at the hotel, but will detail what happened in the complaints email I will send separately. One thing that was missing: nowhere could we find any documentation or pamphlets or anyhing, either in the room or at the front desk, of things to do and see in the city. We were given one map, sponsored by a shop in Vieux Quebec. I was there with my husband and two kids, and we did not have any idea what to do and see.
Location Views We had breakfast at the restaurant and I had the lobster Benedict. The potatoes were stale and my eggs were full of egg shell. I let the waitress know and their solution was to discount 15%. The meal was over $20 and should have been removed. There was a snow storm the day of checkisses out so I informed the FD that we may need to stay. When I went to check out around 2 pm, flight was departing, she said there would be no additional charge. Then she said because they made a new reservation that they would charge me $50 plus tax. I think this is ridiculous. The hotel is well located with great views but is not modern or luxury but sterile. The food is over priced for the lack of quality of the food.
The hotel is close to downtown and easy to access restaurants and shops. The staff is friendly and helpful. . .
Traveled from Toronto to Montreal to Quebec City to NS and this was the most affordable hotel of the whole trip. An amazing location in QC - right near old Quebec and walking distance to everything you would want to see. Hotel is nicely decorated in lobby, and valet parking made things easier. Wasn't the most modern or fancy hotel but it had Quebec City charm and everything else you could want. No breakfast that I saw but the shops and restaurants are a step away from the front door! There wasn't anything to complain about. I would stay here again.
Excellent professional staff very pleasant and friendly. Clean room. Excellent location around great restaurants coffee shops shopping and petite Champlain which was magical
Loved the location! Staff was helpful and friendly. Rooms were very small. Parking. Taxes! Most of all, my grandson forgot his stuffed animal, Curious George, in room 622, there was no response to communication and he was not able to get it back! This is devastating for a 3 year old! I still hope that that can happen!
The best part about the Hotel Clarendon is the location and it has impressive history. Rooms are fairly clean. Rooms are very cramped, beds not that comfortable and there is no private parking. The reception/concierge could use some brushing up on customer service as well.
Location Lobby Room view Rooms in need of upgrade/renovation No in-room safe
Location central to sites in old town
Very nice room with courteous staff. Pleasantly surprised by the place. The bar dud not open until late and the restaurant didn't serve dinner but with all of the bars and restaurants in Old Town, this didn't seem to pose a problem.
It is a great deal for the price and you really can NOT beat the location. You can walk to all of Quebec's old town and it's pretty close to downtown, too. The hotel is clean, quiet and well maintained.
location very cramped room
The location is fantastic and staff was great. Room was very clean. Did not include breakfast or parking ($25 per night). Only some outlets worked.
It was a very comfortable place right in the heart of the old city and near shops and restaurants. Clean and quiet rooms. It had a lot of character. Would go back in a minute.
I thought it was everything I hoped for and more.Loved that Starbucks was right across the street!
staff was very helpful, bus stopped right at the corner of the hotel, restaurant in hotel was very good
The concierge was very helpful and affable and the hotel was within walking distance of Old Quebec. I was shocked to see that the hotel's restaurant was "St Hubert" chicken, a chain in my opinion only a bit above McDonald's! But the bartender was pleasant. There was no other choice, even for breakfast. The parking was very expensive for what it was: tight spots and very few of them when we arrived on Tuesday afternoon. The staff at the check-in/check-out never smiled. I found that odd.
Well located in the centre of the city. Room was comfortable for short stay. Parking a bit expensive though.
Hotel was in a great location. Able to walk to attractions and restaurants. Would stay there again. Staff was friendly and helpful.
the bed is comfortable; the location is awsome! the free space of the room is too small, also the internet is so bad. Theres one day that the staff not clean our room.
Room very good Like a zoo at feeding time hotel could not cope with the number of guests it at breakfast time thank goodness foe the exits down three flights of staire or we would still be there now waiting foe a lift with out doubt the worst embassy suite wqe have stayed in the lobby was adisaster area not worth trhe money we paid
a pleasant reasonably priced hotel in an excellent location with above average facilities and helpful staff
The hotel was clean, service was excellent, lobby had a welcoming atmosphere, rooms were tidy and organized, bathroom was spotless, the hotel women were beautiful. Pillows kind of uncomfortable, room furniture looked a little bit too vintage for my taste. Reminded me of my grandma's home - not a bad thing but interesting point.
I liked just about everything there. It's excellent. The swimming pool is small, so I didn't bother to try it.
The hotel was very convenient to Vieux Quebec and near excellent restaurants. It was very good value and I would stay there again. The staff were helpful and pleasant.
The beds were very comfortable
Good location. Couldn't open the windows, the curtains did not close so that there was a 3-4 ft. gap, meaning the morning light came in very early and woke me up. Bathtup took forever to drain.
Great location, comfortable bed and spacious room lack of drawer space
convenience to convention centre mildew under caulking in bathroom: Between counter and mirror
Excellent service. Staff went out of their way to help us and ensure a great stay. Hotel is business focused, but service is always first .
Convenience to the old city and lower city
Staff was friendly and the location was good The hotel did not have our original rooms ready. It was an older hotel so what they refer to as "signature" rooms and perks, were infact what other hotels consider standard amenities for guests.
Close to the convention center. Everything fine/
Just a few blocks with the old city. It was great to be able to come back to the pool with our 18 month old after hours of hiking the city. Hotel was very clean, staff was friendly, price was great. The only thing that was strange was the elevator set up, but by no means a deal breaker.
It is near old Quebec City which you can walk to easily, and was close to my destination for a trade show. I made a reservation for two rooms, saying that we wanted to be on the same floor and paid for both rooms before the other party arrived. Result I was on dthe 3rd floor they on the 9th. At check-in I was told the 3rd floor had a better view than the 9th, this after they saw my rate?
the breakfast opens at 8am on weekdays, we left at 7am. It should open at 6am like weekends.
Its proximity to the old city - location There were no directions on where to park a car
It was a really beautiful place to stay and the hotel staff were extremely helpful. To top off our stay it was snowing in Quebec which made it an even more beautiful.
El hotel está muy bien situado, en el centro mismo. En un calle tranquila y sin tráfico. La habitación es agradable.
The staff was extremely helpful and friendly. The room was clean and the style was very unique. The location is great as it is within walking distance of the major attractions
All staff were wonderful and kind to deal with Did not like that we were charged for maid service automatically without knowing it. Also, we paid extra for breakfast, but was not told that its continental during the week. On weekends there is much more to choose from.
The room was huge and very confortable.the breakfast was very good
location is excellent and staff is very helpful the room was a bit too small but what was really small was the bathroom sink, I could barely shave above it, so, although good in general, the room was clearly overpriced.
the room and breakfast selections A guest does not knnow you cannot get your car to the hotel door by the write-up A waitress spilled beer we had ordered on the sidewalk cafe and she never replaced the spilled beer or reduced the cost
everything was perfect, the staff was lovely and very helpful, the room was big and very comfortable, the location was great nothing, everything was perfect
excellent location - central to Old Quebec City Hotel has no parking- but they direct you to underground pubic parking which is very close to the Hotel
The attention of the crew Nothing
Location, location, location Not luxurious, but clean and comfortable. Great coffee machine in the lobby. Good value While breakfast buffet was good, it is presented in a very crowded space making it difficult to serve yourself.
The hotel is well located and staff is very nice.
Wonderful showers. Great, helpful staff. Location. In state of remodeling.
The convenience of being so close to everything!
located in the central area noise, parking not available
The staff was very friendly and helpful. It was conveniently located. The continental breakfast was a perfect start to the day. Our room overlooked a school yard and it was fun to wake up to the sound of children laughing and playing (of course, it might be because we are grandparents so maybe everyone wouldn't enjoy the sound) Our room was on the small side.
We were away for 2 weeks and this was by far the most comfortable hotel we stayed at. The design/decorating was eclectic and very pleasing. We stayed in a new wing and our companions stayed in an updated wing of the old building. Both rooms were spacious and very nicely decorated. The large bed was very comfortable. We had a wonderful view of the old city of Quebec. The breakfast was delicious and plentiful. The staff was very helpful. I would recommend this hotel to anyone staying in Quebec. There was nothing that could be construed as negative in our stay at Hotel Champlain.
Conveniently located, excellent service, excellent spacious room, free Internet access.
Very good location. Well-equiped lobby (computer, newspapers,cafee machine). Parking on site. Good breakfast.
friendly staff good breakfast clean rooms and great location
The location was amazing, we were right in front of Shateau Frontnac, the room was nice, and the staff was very helpful!
Location, location, location. Right next to the Chateau Frontenac in the heart of Old Quebec. Price was very reasonable and bed comfortable. Very friendly and helpful staff. Stairs to check in and reach our room. Our room was out of the way so noise was not an issue. Stairs getting to the lobby needed attention when we arrived and it was the same when we left. Busy season and probably didn't get a chance to get to it.
Great location, excellent adjacent restaurant, helpful staff. Only drawbacks, two flight walk-up. Our room bright and cheerful, recently remodeled bath, however bed was quite soft and sagging and in need of replacement. Overall a great place to stay. We didn't mind the stair climb, if you're going to tour Quebec City, you will be climbing a lot of stairs. Only issues as previously stated was the bed.
Location was fantastic. There is no parking but there is a parking garage nearby at city hall. The room was very small but it was enough for one person. The room needed a vacuum but it wasn't anything terrible. The walls are real thin and you're able to hear anything that is happening outside.
Friendly staff, excellent location. Best breakfast in town
The location. It was right in the heart of the action and beautiful views of the Chateau Frontenac and St Lawrence river. The room was loud, I was in room 15 and their was some sort of construction early in the morning, starting around 6am. Walls were thin and because it was an old hotel, everytime someone ran up the stairs, it felt like they were opening door.
The ambiance, location, style, decor ... all wonderful. Staff were friendly and fully bilingual. All of the drains - sink, shower and clawfoot tub - were blocked and drained very slowly. Had to turn water off while brushing teeth as even a glassful would back up into the basin... had to take shorter showers , and turn water off temporarily to scrub and shave, in order to avoid overflowing the stall. But we must take some responsibility as we did not ask staff to address it during our stay.
i like the blend of old historic building and the modern interior design. All the staff are efficient, accommodating, smiling and friendly. no complains at all.
It was just absolutely a perfect place to stay when visiting Quebec city. It's very well situated on the edge of old Quebec, everything on walking distance, just great and good service. I very much enjoyed this inner-city hotel.
I was very impressed by the helpfulness and friendly nature of the staff, who provided assistance with good nature, good humour and tolerance of one trying to come to terms with the language of the province of Quebec. The fact that the washbasin was in the main body of the room meant that one had to be more careful with the drawing of curtains!
close proximity to old Quebec and downtown activities, including farmers' market and Images show No
The location and staff cannot be beat. If we stayed there another time we would probably opt for an upgrade to an outside room. The daily breakfast was outstanding as was the restaurant staff. Attached to the hotel is the restaurant "Toast" which has to be one of the very best in the city.
Location was a key factor in selecting the hotel. Staff were friendly.
Concierge, Room, Antique Bathtub, Unlimited daily parking for 15$ n/a
The location was great. The bathroom was interesting but not very practicle. The lighting above the sink and above the mirror in the shower/toilet area was very harsh and made it difficult to put on makeup as it cast shadows over my face. There was very little room to put our toiletries; The sink slanted downward so everything slid off and both "vanity" shelves were too small to hold more than a couple of items.
The staff was very friendly and helpful, and the loccation was excellent - close to everything in the lower old city. The room was modern and comfortable and parking was only a couple of blocks away.
Fantastic location in Lower/Old Quebec/Place Royale Good buffet breakfast
Location is great, right in the old city across from the Esplanade park (even numbered rooms look out to the park), easy walking to all of the main attractions.. Staff bends over backward to be helpful. Breakfast included, basic but all the necessities. Electric fireplace in room. Convenient key-less access. Parking in back of hotel (albeit limited to just 4 cars, first come, first served). This applies to our room, but maybe not entire hotel: Tiny bathroom with sliding door that provided little privacy. No closet, just a rack to hang clothes next to bed. Didn't matter to me, but limited tv channel selection might bother some.
Everything was quite good. We will recommend the hotel to others and return.
One of the best hotels we have ever stayed at compared to many throughout the world. Will be staying long term when I decide to write my book. Room, location and of course the staff were outstanding. wE REALLY WERE GUESTS AND ARE NOT BEING PAID FOR THIS REVIEW. Also, this is the first review we have ever done. COMPUTERS ####%^^#@@#$%!!! HAVING TO CHECK OUT
Excellent staff! Very nice, cozy room. Very comfortable bed with lots of pillows. Nice old building with lots of character. Wireless internet was very helpful. Very nice setting on a 'pedestrian only' street. Great location. Parking was close by. Pleasant restaurant (with nice staff) downstairs. I wish I had stayed here (and in Old Quebec) for more than two nights!
Extremely helpful staff, I twice stayed here in one week, fourth floor of the hotel hard by the church square. The rooms are spacious and darkly handsome with just the night accents of decor. Love the rich wood floors and doors, roomy bathrooms and just everything. I travel a lot and honestly cannot demerit the hotel for anything. From directions to restaurant recommendations to central location in old Montreal to handout umbrellas on a rainy Wednesday, Place d'Armes came through.
We appreciated the help we received from all the staff. They even helped us take decisions on what to do during the day. This is very peculiar. There is a strong food smell on the stairs, that reaches the entrance of the room. This is only down side of the hotel.
Very helpful staff. Great location. Clean. Quiet. Great breakfast which is included in the price. Overall excellent value at $160 per night. Very hard to find the hotel. Room was very small with a shower made entirely of glass in the bedroom itself. Room was very small.
I loved the location just next to the Frontenac and Artist's Lane. There was no elevator and the noise from outside could be loud at times.
The central location did not require getting a taxi or walking too far. The bed was comfortable. Too many stairs
One issue I had was when I was given my credit card receipt it was not itemised, so I had no idea if the valet charge was included. I therefore paid the valet guy separate for the valet parking. Then, when I later went over the credit card bill it appears that I had been charged for the valet on the credit card bill. An itemised receipt would have made me aware of this. Other than that I have no complaints, but I think this is something that is easily rectified.
The staff are exceptional and very personable. The owner can be very proud. We recommend the restaurant for superb cuisine and presentation.
A great little hotel in a great location. no elevator
Beautiful decor, great location and a romantic atmosphere. Wifi needs to be available in room. Also, glasses are needed for water.
It's location and warm reception No view to the river
excellent breakfast and the location nothing, it was perfect
It's size. Very homey,cute and cozy. Close to where we wanted to be. Tv reception could have been better.
The hotel staff was very courteous and helpful. I especially appreciated the gentleman at the front desk upon our check-in who graciously changed our room to better accommodate our needs!
comfortable and conventient, nice and friendly staff
The staff were very nice and the hotel was very clean. Walls are thin, sometimes you can hear the person in the next room snoring.
Maintainance work (hammering and drilling) in the room next to mine started at 8am... very very annoying.
Staff was superb and an excellent location Room was small and breakfast so so.
Helpful staff and great location in Old Quebec
Rooms were very new and modern and they have free coffee, expresso, cappucino, water, fruits for 24 hours in the lobby.
Very nice and quiet hotel in the heart of Quebec City. The luxury room we stayed in was very nice and at $204/night was well worth it. It was decorated with class and good taste. The staff was pleasant and helpfull. Very enjoyable ... I recommend it to everyone. Nothing major!