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The Staff was very helpful and friendly. My wife and I were there to celebrate our 5th wedding anniversary and planned to stay Friday and Saturday night. This hotel is located in a club district. We were unaware of this when we booked in. We were woken up Saturday morning at 1:30am as our windows were vibrating from the music at the clubs. We moved to the Hilton for the next night. The staff was very accomodating and were willing to move us to the other side of the hotel...we weren't willing to take that chance.
It provides good value for money. Breakfast was included and it was very good! Also, the bathroom and room were clean. The room had a slight smell of humidity, but it was ok.
It was a nice hotel close by the old city and between the restaurants. Staff was very friendly and we got a better room that was renovated last year.
Friendly staff and easy walk to Old Quebec. The breakfast was skimpy.
Clean,comfortable, elegant, excellent location The bed was really hard
The staff was extremely helpful and really helped us to get where we wanted to go.. The room was small, but wonderful.. It had a great feel and was extremely clean and cozy. We plan on staying here again next year when we come back. The breakfast could be bigger, but it filled us up enough :) There are a lot of stairs and no elevator.. but we enjoyed that part of it ! It has a great feel to it..
location was excellent just steps away from the old town
Near sightseeing location Very old and a renovation is necessary.
The rooms were pretty clean and with a charming decoration and an excellent mattress and pillows. The bathroom is perfect. The location couldn't be better, just some steps from the main attractions of Québec City. Very friendly staff. I've really enjoyed my stay in this hotel, and I would recommend it easily. Despite the fact that the wireless internet is free and available in the whole hotel, it was difficult to access, and I just gave up trying to connect. The breakfast is simple, and some eggs and bacon would make a big difference. There is also a huge difference between bedrooms. I went with my wife and parents, and my parent's room was smaller and simpler than ours. Another negative point is the stairs... if you are with heavy luggage, you will have a problem.
large and comfortable room. no lift. when we went away we find a damage on our car that was parked by hotel staff. none of the staff told us about it.
Location central to sites in old town
The best part about the Hotel Clarendon is the location and it has impressive history. Rooms are fairly clean. Rooms are very cramped, beds not that comfortable and there is no private parking. The reception/concierge could use some brushing up on customer service as well.
It is a great deal for the price and you really can NOT beat the location. You can walk to all of Quebec's old town and it's pretty close to downtown, too. The hotel is clean, quiet and well maintained.
Great location! Easy walk to eveything. Every staff member was helpful and friendly. Some channels in English too. I would highly recommend this hotel. It was wonderful! Sometimes the elevator took long but wouldn't change my mind about staying here again.
Great location, comfortable beds, whirlpool bathtubs in the rooms, room service was reliable. I liked everything. My most minor of complaints was that the coffee machine wasn't working half the time we were there. But then again I wasn't even expecting a coffee machine to begin with. This place was great.
Traveled from Toronto to Montreal to Quebec City to NS and this was the most affordable hotel of the whole trip. An amazing location in QC - right near old Quebec and walking distance to everything you would want to see. Hotel is nicely decorated in lobby, and valet parking made things easier. Wasn't the most modern or fancy hotel but it had Quebec City charm and everything else you could want. No breakfast that I saw but the shops and restaurants are a step away from the front door! There wasn't anything to complain about. I would stay here again.
It was a very comfortable place right in the heart of the old city and near shops and restaurants. Clean and quiet rooms. It had a lot of character. Would go back in a minute.
location very cramped room
Location Lobby Room view Rooms in need of upgrade/renovation No in-room safe
The hotel is close to downtown and easy to access restaurants and shops. The staff is friendly and helpful. . .
Loved the location! Staff was helpful and friendly. Rooms were very small. Parking. Taxes! Most of all, my grandson forgot his stuffed animal, Curious George, in room 622, there was no response to communication and he was not able to get it back! This is devastating for a 3 year old! I still hope that that can happen!
Very nice room with courteous staff. Pleasantly surprised by the place. The bar dud not open until late and the restaurant didn't serve dinner but with all of the bars and restaurants in Old Town, this didn't seem to pose a problem.
Location of the hotel, as most attractions, sites where within walking distance. The actual hotel atmosphere romantic historic.
good location within easy walking distance of all the city attractions A very small room for the money. Our companions were in a room below grade with a window that could not be opened; they felt it was quite stuffy and claustrophobic.
The hotel was located in the center of the old city of Quebec. All activities were within walking distance.
Good place to tour Quebec,visit to the Citadel, River Cruise Great walking in old town ,loved the Buskers very enteraining Breafast arrangments , we were given breafast tokens to use at hotel around corner at sister hotel, service was shocking first day ok second day waited 50 minutes for breafast then left without receiving breafast complained to hotel arcadia lots of sympathy however no consolation prize and no rebate off the bill we ate at our own choice of venue for the rest of stay.
The location Very comfortable bed
Hotel Acadia is well situated near all restaurants and activities in old Quebec City. It is very quaint and reasonably priced. We were able to drive to this hotel and leave our car with the attendant for a small fee. We especially enjoyed the French cuisine in nearby restaurants.
Location great! Room cozy and romantic - loved the stain glass. Helpful staff. Great time :)
We enjoyed this hotel,as it is very central to everything. The room we had was very nice,including all comforts that go with it. We definetly would go back in a flash NOT REALLY
Location, very comfortable room No
Central location to explore Old Quebec. Rustic decor in keeping with the historical location. Car became inaccessible due to valet parking off-site, although totally understandable in view of location of hotel in the heart of the old city.
Beautiful interior and exterior, pool and related facilities were generously appointed. Small room (even the "deluxe" room). Comfortable bed, but not THAT comfortable; my bed at home is much more so. There is a charge for every single thing... $16 a day for internet access is a joke, $36 a day for valet parking, $18 for a small pour cocktail at the bar. If I had it to do again, I'd stay somewhere else and visit the Chateau. Unless you are loaded and the money means nothing to you, I'd suggest the same.
The hotel staff is very professional and helpful, and location is close to most travel attractions. It's a landmark hotel with signifiant history. None
The location in Old Town can't be beat. The staff was very helpful in suggesting & reserving dinner. Handled room issue with free upgrade when I didn't accept lesser room. First impressions: a disaster! Tried to give us a double bed for our king reservation. Two of the three elevators were down. Took an hour for bags to make up to room. No towels in room when we arrived. The white wine had been used & filled with water!
Well kept facility and competent staff. Great location. Would come again. But . . . you run a luxury hotel. And then you do a Motel 6 maneuver and charge people for WiFi in their room. I would expect this from an American airline company (the worst customer service businesses on the planet), but not from a top-end hotel chain.
Wonderful location, elegant hotel with great view and nice bar. No concierge available much of the time. Elevator not always operating.
The renovated room and view We were first provided a non renovated room that was not clean, requires a lot of maintenance. Our AC didn't work, ceiling and the mirror lights didn't work. On the 2nd day we informed the desk while heading out in the morning. The issues were not rectified upon our return. We called again prior to leaving for dinner. Upon our return, we noticed the lights were fixed but the AC didn't work all night. Neither was any follow through from the hotel regarding the issues. No follow up call to the room to check on us. Not a luxury service. On the 3rd morning I called and asked for the manager and the AFOM said she would upgrade to renovated room and waive the $40 upcharge as if it was a favor. We had not slept the night before and gladly accepted the offer.
All staff was very accommodating and a pleasure to deal with.
Beautiful hotel, friendly and super accommodating staff. Wish we had more time to use the pool and to relax at the lounge area by the pool. It is close o all. We will go back again. Parking is pricy. We got complimentary water the first day and then no more afterwards. Water is $8 a bottle in the room! Lobby could use some updating.
The location was fantastic. The pool area and terrace. The architecture and history of the building. Staff was wonderful. Crowded, expensive, no wifi, average room.
Location, architecture,overall experience, elegance, staff readiness to please, convenience Phones in the room didn't work, dental kit took too long to get delivered,
Location Polite staff Clogged bathtub Dirty shelf in the closet
Staying in a historic building in a great city. Didn't touch the car for 4 days. Great dining both in and around the hotel at a number of spots. Unbelievable views. Only that I didn't plan on a longer stay.
One issue I had was when I was given my credit card receipt it was not itemised, so I had no idea if the valet charge was included. I therefore paid the valet guy separate for the valet parking. Then, when I later went over the credit card bill it appears that I had been charged for the valet on the credit card bill. An itemised receipt would have made me aware of this. Other than that I have no complaints, but I think this is something that is easily rectified.
I loved the location just next to the Frontenac and Artist's Lane. There was no elevator and the noise from outside could be loud at times.
A great little hotel in a great location. no elevator
Very helpful staff. Great location. Clean. Quiet. Great breakfast which is included in the price. Overall excellent value at $160 per night. Very hard to find the hotel. Room was very small with a shower made entirely of glass in the bedroom itself. Room was very small.
Everything was quite good. We will recommend the hotel to others and return.
Extremely helpful staff, I twice stayed here in one week, fourth floor of the hotel hard by the church square. The rooms are spacious and darkly handsome with just the night accents of decor. Love the rich wood floors and doors, roomy bathrooms and just everything. I travel a lot and honestly cannot demerit the hotel for anything. From directions to restaurant recommendations to central location in old Montreal to handout umbrellas on a rainy Wednesday, Place d'Armes came through.
The staff are exceptional and very personable. The owner can be very proud. We recommend the restaurant for superb cuisine and presentation.
Excellent staff! Very nice, cozy room. Very comfortable bed with lots of pillows. Nice old building with lots of character. Wireless internet was very helpful. Very nice setting on a 'pedestrian only' street. Great location. Parking was close by. Pleasant restaurant (with nice staff) downstairs. I wish I had stayed here (and in Old Quebec) for more than two nights!
Beautiful decor, great location and a romantic atmosphere. Wifi needs to be available in room. Also, glasses are needed for water.
One of the best hotels we have ever stayed at compared to many throughout the world. Will be staying long term when I decide to write my book. Room, location and of course the staff were outstanding. wE REALLY WERE GUESTS AND ARE NOT BEING PAID FOR THIS REVIEW. Also, this is the first review we have ever done. COMPUTERS ####%^^#@@#$%!!! HAVING TO CHECK OUT
The central location did not require getting a taxi or walking too far. The bed was comfortable. Too many stairs
We appreciated the help we received from all the staff. They even helped us take decisions on what to do during the day. This is very peculiar. There is a strong food smell on the stairs, that reaches the entrance of the room. This is only down side of the hotel.
Delicious breakfasts delivered to our room in the morning. Nothing negative to report.
It is in the middle of the site-seeing city center, close to many good restaurants, clean, friendly and helpful English-speaking staff, and very reasonably priced. The basket hanging on the door each morning with a nice continental breakfast was a great extra.
nice athmosphere and good service
The hotel was very charming and the location was perfect. We walked to everything. The staff was helpful and friendly.
Front desk staff were very polite and helpful in providing directions and suggestions. All front desk staff were extremely professional. No soap or shampoo was provided on our second day when the room was cleaned. DVDs were kept for several days by some guests, thus we were unable to access them.
Excellent service, fantastic atmosphere and all around an exceptional venue. I would certainly book another stay and recommend it to other.
We liked the idea of a "picnic breakfast". Very unique concept. The hotel is centrally located and there is no need for a car. The staff are exceptionally friendly and helpful. They let us know of various activities that were going on around the area during our stay. The rooms are clean and comfortable. There is coffee available all the time as well as a public computer to use for internet purposes. The rooms also have wireless internet available for guests who bring their own computer. No parking on site. You have to pay for parking in addition to your room rate although the underground parking garage is not far from the hotel.
Perfect location - very friendly, helpful and accommodating staff - fantastic free walking tour
The staff at the hotel was friendly, helpful and attentive. We appreciated the small perks offered by the hotel.
The hotel is clean, comfortable and the staff is very friendly and helpful. They have a nice lounge area with reading library, internet access, etc. ...great feature. The are very close to many tour sites, restaurants, etc We enjoyed a provided walking tour arranged by the hotel with a good, knowledgeable tour guide...just a great all around experience for both of us. Nothing much stands out as a problem. Parking is a short distance away but not too much of an inconvenience.
Wonderful showers. Great, helpful staff. Location. In state of remodeling.
friendly staff good breakfast clean rooms and great location
Location, location, location Not luxurious, but clean and comfortable. Great coffee machine in the lobby. Good value While breakfast buffet was good, it is presented in a very crowded space making it difficult to serve yourself.
located in the central area noise, parking not available
Conveniently located, excellent service, excellent spacious room, free Internet access.
The convenience of being so close to everything!
The staff was very friendly and helpful. It was conveniently located. The continental breakfast was a perfect start to the day. Our room overlooked a school yard and it was fun to wake up to the sound of children laughing and playing (of course, it might be because we are grandparents so maybe everyone wouldn't enjoy the sound) Our room was on the small side.
The hotel is well located and staff is very nice.
The attention of the crew Nothing
We were away for 2 weeks and this was by far the most comfortable hotel we stayed at. The design/decorating was eclectic and very pleasing. We stayed in a new wing and our companions stayed in an updated wing of the old building. Both rooms were spacious and very nicely decorated. The large bed was very comfortable. We had a wonderful view of the old city of Quebec. The breakfast was delicious and plentiful. The staff was very helpful. I would recommend this hotel to anyone staying in Quebec. There was nothing that could be construed as negative in our stay at Hotel Champlain.
Very good location. Well-equiped lobby (computer, newspapers,cafee machine). Parking on site. Good breakfast.
The staff was extremely helpful and friendly. The room was clean and the style was very unique. The location is great as it is within walking distance of the major attractions
everything was perfect, the staff was lovely and very helpful, the room was big and very comfortable, the location was great nothing, everything was perfect
Its proximity to the old city - location There were no directions on where to park a car
It was a really beautiful place to stay and the hotel staff were extremely helpful. To top off our stay it was snowing in Quebec which made it an even more beautiful.
the room and breakfast selections A guest does not knnow you cannot get your car to the hotel door by the write-up A waitress spilled beer we had ordered on the sidewalk cafe and she never replaced the spilled beer or reduced the cost
location is excellent and staff is very helpful the room was a bit too small but what was really small was the bathroom sink, I could barely shave above it, so, although good in general, the room was clearly overpriced.
El hotel está muy bien situado, en el centro mismo. En un calle tranquila y sin tráfico. La habitación es agradable.
The room was huge and very confortable.the breakfast was very good
All staff were wonderful and kind to deal with Did not like that we were charged for maid service automatically without knowing it. Also, we paid extra for breakfast, but was not told that its continental during the week. On weekends there is much more to choose from.
excellent location - central to Old Quebec City Hotel has no parking- but they direct you to underground pubic parking which is very close to the Hotel
The hotel was clean, service was excellent, lobby had a welcoming atmosphere, rooms were tidy and organized, bathroom was spotless, the hotel women were beautiful. Pillows kind of uncomfortable, room furniture looked a little bit too vintage for my taste. Reminded me of my grandma's home - not a bad thing but interesting point.
the bed is comfortable; the location is awsome! the free space of the room is too small, also the internet is so bad. Theres one day that the staff not clean our room.
Hotel was in a great location. Able to walk to attractions and restaurants. Would stay there again. Staff was friendly and helpful.
Room very good Like a zoo at feeding time hotel could not cope with the number of guests it at breakfast time thank goodness foe the exits down three flights of staire or we would still be there now waiting foe a lift with out doubt the worst embassy suite wqe have stayed in the lobby was adisaster area not worth trhe money we paid
staff was very helpful, bus stopped right at the corner of the hotel, restaurant in hotel was very good
I liked just about everything there. It's excellent. The swimming pool is small, so I didn't bother to try it.
a pleasant reasonably priced hotel in an excellent location with above average facilities and helpful staff
The concierge was very helpful and affable and the hotel was within walking distance of Old Quebec. I was shocked to see that the hotel's restaurant was "St Hubert" chicken, a chain in my opinion only a bit above McDonald's! But the bartender was pleasant. There was no other choice, even for breakfast. The parking was very expensive for what it was: tight spots and very few of them when we arrived on Tuesday afternoon. The staff at the check-in/check-out never smiled. I found that odd.
I thought it was everything I hoped for and more.Loved that Starbucks was right across the street!
The hotel was very convenient to Vieux Quebec and near excellent restaurants. It was very good value and I would stay there again. The staff were helpful and pleasant.
Well located in the centre of the city. Room was comfortable for short stay. Parking a bit expensive though.
Charming rooms with lots of character. Solid breakfast. You need to check-in at another location. Not great if you are coming with a lot of bags or in the cold. A heads up about this would be nice.
The location was exdcellent which is why we picked it. Very nice also. None
great location for the great price. The breakfast was great as well. There is no elevators
The free spa, onsite massage facility for couples and the breakfast coupons and location adjacent to the hotel, free wifi was very helpful. All staff were friendly and eager to help wonderful experience
The location in old Quebec City was excellent. There are quite a few stairs and I would recommed that you let people know there is no elevator. Our room was on the top floor (4th) and there were 50 stairs up to the room and elderly clients had difficulty with the amount of stairs. We could hear talking and doors closing during the night. Also, the main reception is in the Hotel Acadia and when we arrived at the Hotel Louisbourg the door was locked and we had no idea where to check in.
Location was excellent. Do have to go to another hotel to check in which was a minor inconvenience.
The location of this hotel is excellent and the decor was very nice. The window in our room looked right out over a busy downtown street and the street noise at night was hard to sleep through.
The location is great as well as room cleaness. The room temperture is too cold, eventhough we asked to stop the air conditioner, still was on till we leave the hotel. (Stayed 2 nights) No shampoo in the hotel, the password to use wi-fi was wrong.
Location,Location,Location. Hotel staff was very accomodating Bed seamed awfully for two people
Nice, modern rooms in Old Quebec with classic/euro feel. Great central location only a few minutes walk from Old Port, Citadelle, and lively parts just west of Old Town.
The hotel staff was very courteous and helpful. I especially appreciated the gentleman at the front desk upon our check-in who graciously changed our room to better accommodate our needs!
Staff was superb and an excellent location Room was small and breakfast so so.
excellent breakfast and the location nothing, it was perfect
Helpful staff and great location in Old Quebec
Maintainance work (hammering and drilling) in the room next to mine started at 8am... very very annoying.
The staff were very nice and the hotel was very clean. Walls are thin, sometimes you can hear the person in the next room snoring.
Very nice and quiet hotel in the heart of Quebec City. The luxury room we stayed in was very nice and at $204/night was well worth it. It was decorated with class and good taste. The staff was pleasant and helpfull. Very enjoyable ... I recommend it to everyone. Nothing major!
It's size. Very homey,cute and cozy. Close to where we wanted to be. Tv reception could have been better.
Rooms were very new and modern and they have free coffee, expresso, cappucino, water, fruits for 24 hours in the lobby.
comfortable and conventient, nice and friendly staff
It's location and warm reception No view to the river
i liked the service your staff provided especally the door men i had a auto problem and they were very helpfull and very kind
Location, just in the middle of city.... Pay Parking even though have booked room
We had a very bad experience at the hotel, but will detail what happened in the complaints email I will send separately. One thing that was missing: nowhere could we find any documentation or pamphlets or anyhing, either in the room or at the front desk, of things to do and see in the city. We were given one map, sponsored by a shop in Vieux Quebec. I was there with my husband and two kids, and we did not have any idea what to do and see.
every thing was ok they didn't explain very well about parking, and had some problem, and din't have plasma tv,
The hotel is strategically located near the beautiful old Quebec section of the city and to shopping areas and restaurants..
The staff was very friendly and helpful with recommending restaurants and making reservations. The room was really cozy and clean. The modern bathroom was very nice! The location was great: right between two major streets, St. Jean & St. Louis, and close to the citadelle, parliment building and many little shops and restaurants. The indoor parking arrangement offered was very convenient. I am a light sleeper so I woke up whenever people were talking in the corridor/stairwell.
The staff was very friendly and extremely helpful, great location, good breakfast. One room we stayed in wasn't especially nice and had a bad view outside.
Staff and owners were friendly and helpful. We had to walk up a narrow flight of stairs to reach the bathroom in our room.