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The location and the view from the bedroom It's old, run down, not very friendly. The pool, fitness, sauna are all very filthy. It's time to invest and refurb' The price for the quality is very bad, we felt it was a pure rubbery. The restaurant has no flexibility for breakfast and charges you almost $8 for a baggel !!!!! The towels and the beds were completely run down!
Really great location! Prompt staff. Really old. The sink leaked the whole time, the grout was yucky, everything felt really old, the bed was not very comfortable, no pay per view...
Waiting for elevators was horrible. Sometimes waited 20 minutes....when it finally stopped at our floor it was full. In the lobby there was a waiting line to get on 25th floor tough to take stairs
Incredible staff (with very good English as well) Great location with lots of restaurants and places to see nearby Historic district a short walk away *Very* impressed with the room would be an understatement - 23rd floor overlooking the old city. We almost stayed an extra night! Everyone was extremely friendly and with our limited French we were able to easily get by (many people answered in English anyway). Parking for a big pickup was difficult. It would be good for the front desk staff to still refer guests to the valet but to know if the guests have a big pickup to direct them to the 2 main places for parking. We were told down and to the *left* which took us to a very tight underground parkade for $24 for 24 hours; however, there was a nice open parking lot to the *right* which was $16 for 24 hours.
one of the best luxury hotels we have stayed at -in the whole world- best location in quebec-friendiy smart staff-we really enjoyed the concord-chuck davis from wisconsin usa
We loved the pool area! We had a three year old daughter and she loved it. The location of the hotel was great and close to everything. We got a room for 3 people. When we got there it was 2 double beds. I wish we had a choice as one queen bed would have been better (with a small child) instead of two double beds which was small for a couple.
Fantastic location for touring Old Quebec City and the Citadel. Restaurant not a great menu. Lobby not very inviting.
No pool! Huge disappointment!
every thing was ok they didn't explain very well about parking, and had some problem, and din't have plasma tv,
Location, just in the middle of city.... Pay Parking even though have booked room
We had a very bad experience at the hotel, but will detail what happened in the complaints email I will send separately. One thing that was missing: nowhere could we find any documentation or pamphlets or anyhing, either in the room or at the front desk, of things to do and see in the city. We were given one map, sponsored by a shop in Vieux Quebec. I was there with my husband and two kids, and we did not have any idea what to do and see.
Location Views We had breakfast at the restaurant and I had the lobster Benedict. The potatoes were stale and my eggs were full of egg shell. I let the waitress know and their solution was to discount 15%. The meal was over $20 and should have been removed. There was a snow storm the day of checkisses out so I informed the FD that we may need to stay. When I went to check out around 2 pm, flight was departing, she said there would be no additional charge. Then she said because they made a new reservation that they would charge me $50 plus tax. I think this is ridiculous. The hotel is well located with great views but is not modern or luxury but sterile. The food is over priced for the lack of quality of the food.
i liked the service your staff provided especally the door men i had a auto problem and they were very helpfull and very kind
The hotel is strategically located near the beautiful old Quebec section of the city and to shopping areas and restaurants..
Outdoor heated pool and sauna were wonderful ways to warm up! We loved the view from our "river view" room.
The concierge was very helpful and affable and the hotel was within walking distance of Old Quebec. I was shocked to see that the hotel's restaurant was "St Hubert" chicken, a chain in my opinion only a bit above McDonald's! But the bartender was pleasant. There was no other choice, even for breakfast. The parking was very expensive for what it was: tight spots and very few of them when we arrived on Tuesday afternoon. The staff at the check-in/check-out never smiled. I found that odd.
a pleasant reasonably priced hotel in an excellent location with above average facilities and helpful staff
I liked just about everything there. It's excellent. The swimming pool is small, so I didn't bother to try it.
The hotel was clean, service was excellent, lobby had a welcoming atmosphere, rooms were tidy and organized, bathroom was spotless, the hotel women were beautiful. Pillows kind of uncomfortable, room furniture looked a little bit too vintage for my taste. Reminded me of my grandma's home - not a bad thing but interesting point.
The hotel was very convenient to Vieux Quebec and near excellent restaurants. It was very good value and I would stay there again. The staff were helpful and pleasant.
the bed is comfortable; the location is awsome! the free space of the room is too small, also the internet is so bad. Theres one day that the staff not clean our room.
Room very good Like a zoo at feeding time hotel could not cope with the number of guests it at breakfast time thank goodness foe the exits down three flights of staire or we would still be there now waiting foe a lift with out doubt the worst embassy suite wqe have stayed in the lobby was adisaster area not worth trhe money we paid
I thought it was everything I hoped for and more.Loved that Starbucks was right across the street!
Well located in the centre of the city. Room was comfortable for short stay. Parking a bit expensive though.
Hotel was in a great location. Able to walk to attractions and restaurants. Would stay there again. Staff was friendly and helpful.
staff was very helpful, bus stopped right at the corner of the hotel, restaurant in hotel was very good
Staff was friendly and the location was good The hotel did not have our original rooms ready. It was an older hotel so what they refer to as "signature" rooms and perks, were infact what other hotels consider standard amenities for guests.
The beds were very comfortable
convenience to convention centre mildew under caulking in bathroom: Between counter and mirror
Just a few blocks with the old city. It was great to be able to come back to the pool with our 18 month old after hours of hiking the city. Hotel was very clean, staff was friendly, price was great. The only thing that was strange was the elevator set up, but by no means a deal breaker.
The rooms were on the smaller side however were very comfortable and clean. I surprise was a heated outdoor pool which was excellent. The staff were professional and covered all basics for need to know. Nothing major at all. It was just the design of the building and having the so called lobby which is topically found on the ground floor to be on the 3 and next to the doors of the office tower within the same building. Nothing major in the least. Will return again.
Excellent service. Staff went out of their way to help us and ensure a great stay. Hotel is business focused, but service is always first .
Great location, comfortable bed and spacious room lack of drawer space
It is near old Quebec City which you can walk to easily, and was close to my destination for a trade show. I made a reservation for two rooms, saying that we wanted to be on the same floor and paid for both rooms before the other party arrived. Result I was on dthe 3rd floor they on the 9th. At check-in I was told the 3rd floor had a better view than the 9th, this after they saw my rate?
the breakfast opens at 8am on weekdays, we left at 7am. It should open at 6am like weekends.
Close to the convention center. Everything fine/
Convenience to the old city and lower city
Very helpful to us despite our not speaking French.
Staff was very friendly, bilingual and helpful. We had a larger than typical room as it was handicapped accessible. The kids enjoyed the pull out sofa bed in the separate sitting area (separated by glass doors from the bedroom area) and the jetted tub. The location is very convenient to the Old City and The Citadel. Both areas are just a short 10-15 minute walk. There is also a bus station behind the hotel if you are in need of public transportation. There was a mini-fridge available for use which was spacious enough to hold the iPads and other gaming devices the kids use. There are plenty of mirrors in the bathroom as well as a magnifying mirror. The parking garage has very narrow travel lanes with many tight turns. We had a minivan and ended up scraping into a wall due to the tight turn to enter the garage. The parking spots themselves are also very tight with a minivan. If you have anything larger than a small sedan, you may find the underground parking area a challenge to navigate. The maximum height is just slightly over 6 feet so that could also prove challenging to larger vehicles. The lighting in the bathroom is a bit dim. We appreciated that there was a safe available in the room but found it's placement high in the closet inconvenient for an average height woman (I had to stand on a chair). I can't imagine how a wheelchair bound person would ever be able to reach that high without assistance. Our room was on the same level as the pool and had a window facing the walkway. Unfortunately, we needed to keep the curtains closed for privacy as it was a busy area so this made our room dark for most of our stay.
The rooms were nice. The pool area was also nice. Location was perfect. The floors in the room could use some repair. Otherwise it was nice.
We enjoyed five nights in a family suite at Hotel Palace Royal. We had our adult nephew with us, and this struck the right balance of family togetherness and privacy -- even having two TVs was a plus. The hotel's location was convenient to everything, yet our room was quiet and the beds were very comfortable. The room layouts are well thought-out, including the spacious two-part bathroom. The decor and furnishings are elegant. Everything met and exceeded our expectations. In a city of great restaurants, we actually had one of our best meals of the trip at Le Beffroi, the steakhouse in the hotel! The rain kept us in that night, but we did not regret it. It was a special occasion meal, and we rate the selections, service, atmosphere, and quality all very high -- in fact, along with being a very good experience, it was a very good value! Room service for breakfast (a time-saver) was also good quality, and surprisingly no more expensive than a comparable breakfast in a restaurant in town. The pool is ideal for small children or adults who just want to get in and out, but it isn't suited for swimming laps. Rooms with balconies overlooking the pool might have some chlorine smell and noise.
Wonderful showers. Great, helpful staff. Location. In state of remodeling.
located in the central area noise, parking not available
Conveniently located, excellent service, excellent spacious room, free Internet access.
The attention of the crew Nothing
We were away for 2 weeks and this was by far the most comfortable hotel we stayed at. The design/decorating was eclectic and very pleasing. We stayed in a new wing and our companions stayed in an updated wing of the old building. Both rooms were spacious and very nicely decorated. The large bed was very comfortable. We had a wonderful view of the old city of Quebec. The breakfast was delicious and plentiful. The staff was very helpful. I would recommend this hotel to anyone staying in Quebec. There was nothing that could be construed as negative in our stay at Hotel Champlain.
Location, location, location Not luxurious, but clean and comfortable. Great coffee machine in the lobby. Good value While breakfast buffet was good, it is presented in a very crowded space making it difficult to serve yourself.
The staff was very friendly and helpful. It was conveniently located. The continental breakfast was a perfect start to the day. Our room overlooked a school yard and it was fun to wake up to the sound of children laughing and playing (of course, it might be because we are grandparents so maybe everyone wouldn't enjoy the sound) Our room was on the small side.
The convenience of being so close to everything!
Very good location. Well-equiped lobby (computer, newspapers,cafee machine). Parking on site. Good breakfast.
friendly staff good breakfast clean rooms and great location
The hotel is well located and staff is very nice.
Location is great, right in the old city across from the Esplanade park (even numbered rooms look out to the park), easy walking to all of the main attractions.. Staff bends over backward to be helpful. Breakfast included, basic but all the necessities. Electric fireplace in room. Convenient key-less access. Parking in back of hotel (albeit limited to just 4 cars, first come, first served). This applies to our room, but maybe not entire hotel: Tiny bathroom with sliding door that provided little privacy. No closet, just a rack to hang clothes next to bed. Didn't matter to me, but limited tv channel selection might bother some.
Central location to explore Old Quebec. Rustic decor in keeping with the historical location. Car became inaccessible due to valet parking off-site, although totally understandable in view of location of hotel in the heart of the old city.
The location Very comfortable bed
Good place to tour Quebec,visit to the Citadel, River Cruise Great walking in old town ,loved the Buskers very enteraining Breafast arrangments , we were given breafast tokens to use at hotel around corner at sister hotel, service was shocking first day ok second day waited 50 minutes for breafast then left without receiving breafast complained to hotel arcadia lots of sympathy however no consolation prize and no rebate off the bill we ate at our own choice of venue for the rest of stay.
Location great! Room cozy and romantic - loved the stain glass. Helpful staff. Great time :)
Location of the hotel, as most attractions, sites where within walking distance. The actual hotel atmosphere romantic historic.
We enjoyed this hotel,as it is very central to everything. The room we had was very nice,including all comforts that go with it. We definetly would go back in a flash NOT REALLY
good location within easy walking distance of all the city attractions A very small room for the money. Our companions were in a room below grade with a window that could not be opened; they felt it was quite stuffy and claustrophobic.
Location, very comfortable room No
The hotel was located in the center of the old city of Quebec. All activities were within walking distance.
Hotel Acadia is well situated near all restaurants and activities in old Quebec City. It is very quaint and reasonably priced. We were able to drive to this hotel and leave our car with the attendant for a small fee. We especially enjoyed the French cuisine in nearby restaurants.
The 2nd room they offered us was really cute, cozy, warm and silent (room #10). It even had a tiny living room and walls in the bathroom (like a normal hotel would!).Beautiful classic style, and good location! BE AWARE of the ROOM WITHOUT WALLS for the BATHROOM!They had initially put us in a room without walls for the bathroom, I had never seen that before. Very unpleasant experience as we weren't told beforehand... aked to change and they did. New room great
The location was very convenient. At the edge of the old portion of the city. The staff was very friendly and helpful. The room is unique. The décor was fine and the bed was very comfortable but the shower/tub was a mess. Water leaked on the floor while showering and taking a shower was difficult because of the two levels of the tub. A bathroom update would help.
Location particularly its proximity to restaurants Rooms were a bit small and view was limited.
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Where it was situated. The staff was very nice. The restaurant was very good. Our tv controls were not working. The staff came twice but the problem wasn't solved. The bathroom was extra small.
Parking and the really odd sliding doors in the washrooms that open up in front of the bed
Design and look of the room We can hear the voice from others rooms.
This guest did not leave comments about this hotel.
Charming boutique hotel with many thoughtful amenities in addition to what would be expected. Ask for a higher floor than first floor. Our room was blocked by the wall of the old city which meant 1. ZERO view and 2. Our room was too bright because the lights for the wall also lit up our room until well passed midnight.
Character. Interesting decor Really small bathroom
Great location, beautiful building, and co-located with the Theater. No complaints, loved it.
This guest did not leave comments about this hotel.
Location was wonderful. The town was very romantic! Small... but it was expected.