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The adult pool option. The different food options including casual dining at nelsons. The cliff side walking trails and the terranea cove! The bartender who went to the bathroom at nelsons and didn't wash his hands.
Dinner at mar'sel was amazing - very enjoyable. 1/2 price sushi rolls at Bashi on Sunday afternoon was a nice way to finish the weekend. Having to take the elevator up and down 1 floor to get into and out of my first floor room.
terrific activities, nice amenities and the right personal touches for young families. food was average, but wish menus would be improved a bit at the hotel restaurants.
good for young families=not teenagers. Ocean front room was actually pool front with beach in background. The adult only pool had few chairs which they allowed to be saved for hours with only a book and no one in site. the food service at the adult pool was very slow with ingredients unavailable for the day. would say they need to improve greatly on this issue. the spa pool is beautiful but we felt like we were nickel and dimed at every turn. 30 dollar valet parking and 25 dollar hotel charge with an extra 40 dollars to use adult spa pool. No turndown service given. None offered as an option. No towel racks in bathroom. No newspaper given nor offered upon check in.
Helpful staff, outstanding views and property and decent food.
Great 24 hour getaway. Friendly staff, hotel was quiet and peaceful. Beds are extremely comfortable. Sea Beans is the best for a quick bite to eat or take back to your room to enjoy!
Beautiful scenery. Incredible rooms. 5-star service!!
We stayed for our 20 year anniversary and really enjoyed it. Luckily this website saved us about $100 on the room rate, otherwise we may not have stayted there. It is nice, but we have a hard time spending over $400 for one night's stay anywhere. It's a very relaxing place. Lots of walk ways along the oceanside, places to stop and sit and have a drink. There are several restaurants as well. Our meals were pretty good. It's definitely a place to lounge and relax. Keep in mind that although this alongside the ocean, there is no beach front to speak of for your kids to play in the water. There's a patch of sand they built but to get to the water there's about 50 of rocks that you don't want little ones to cross. Have fun! Expensive food and drinks. My husband and I had 2 glasses of wine and 3 beers and our tab was over $50.
The hotel is very nice in almost every way - great facilities, nice restaurants, decent scotch options at the bar. The air conditioning doesn't work at night! Total deal-breaker. Not only did the air conditioner stop blowing out cold air, it started blowing hot air as soon as the motion detector stopped registering us. If you are staying here, be prepared to sweat at night, or figure out some way to hack the motion detector so you can sleep!
Excellent staff; courteous, responsive, helpful, professional. The water was hot, the AC cancelled any noise(I slept well all 4 nights). 3 of the four rooms we rented were recently refurbished, but my room was a bit shabby, though okay for the $. I had lawn chairs for sitting, no desk, some stained carpet.
Rooms were clean 1) Beds were very hard. 2) Night office staff was borderline unfriendly 3) Parking was hard to come by
Called ahead to let them know I would arrive late. They said no problem. When I arrive they gave my room away and instead of 2 beds we got a bed and a pullout. Not OK. The first room they gave us had no water pressure so we had to move to another room. The front desk attendant had absolutely no remorse or empathy about the situation. Terrible service complete and total liars...
Super amazing beds! Breakfast is decent. Staff were all very friendly and helpful. Climate control didn't work in room, I don't think it worked on the entire floor so be sure to ask about it when you check in. Hair dryer was from the 80's. Parking for $15 seemed excessive.
IT'S ALL ABOUT THE STAFF.....from our late check- in to shuttle arrival at LAX. Having limited knowledge of the vast local area, we chose this hotel because of the Wyndham name and its location to the airport. Each and every person of the staff treated us professionally, pleasantly and with a sense of real care regardless of the job description. Hats off to this team!
I called hotel 3 times and shuttle never came at airport. I had to wait for 1 hr finally I took a cab to hotel DO NOT take this hotel if you want shuttle from airport.
The staff is friendly and the building itself was pretty quiet give its proximity to landing strips at LAX. The exercise facility is quite nice. The express breakfast is limited, but gives a few options. My room was not clean--and frankly wasn't ready when I checked in at 4:00 pm (no bath towels). Toilet didn't flush well. Water didn't drain well in shower.
great breakfast included. airport shuttle was very convenient. staff was friendly. bed was comfortable and everything was clean and up to date.
Room had a stale smell. AC cut off and on all night and was very loud.
Close to airport
Easy access, comfy bed, great amenities (tea, coffee, hot water in the lobby), friendly staff The shower head and towels need updating
Friday morning there was a breakfast buffet with egg and sausage patties, waffles (cook your own) , muffins, fruit, coffee, fresh fruit and various waffle toppings. There was instant oatmeal and dry cereal with milk as well. I'm sure I might have missed a few items, but I was very satisfied with the choices. Ample tables and chairs to accommodate everyone who choose to stay there. Bring a tray from the room if you want to take it to go (breakfast in bed?). Warm room. There were too few stations on tv and only one chair in the room, but I'm sure I could have gotten another one if I asked. Wifi was spotty on 6th floor. Parking fee of $15 was unexpected.
Hotel was spotless and very comfortable.
the location and being close to the airport for an early morning flight The hotel. The dirty worn out wallpaper, the broken AC units, the bathtubs that don't drain durning a shower. The hotel smelled like old cigarettes and the carpet in my room was dirty with crumbs. The pillows are all lumpy and half the size of a standard pillow. We requested different pillows but we're given the same type of gross lumpy pillows.
Marina Totality , needs upgraded , bathrooms , amenities , need more restaurants .
Hotel staff was outstanding; from valet, front desk & concierge all the way through to pool attendants, room service and bell desk.
I like the avalibiliy of the staff For a younger crowd in there 25-30 age it's not an appeasing hotel it's more for older crowd like 50-60 so for me being a pro Olympic athlete and being 23 yrs old I didn't enjoy it that much
I can't begin to find words to express how much we enjoyed our stay at the Marina del Rey Ritz Carlton! We arrived on a Wednesday morning with a sick child. The staff immediately took charge helping to get us situated with a room and going so far above and beyond ensuring that our stay was enjoyable. From the person who greeted us to take our luggage, to the valet, to the front desk staff to the wait staff in the restaurant and the gift shop (which opened up for us to get us meds in the middle of the night) to the manager who followed up even after we had left their hotel, every layer was kind, attentive and fantastic! They honestly made us feel like we were at home with family who was concerned about us. What a fantastic experience! T
the location room service food. the french soup was disgusting. There was also no glasses in the room. time it took to get the food valet parking took 15 mins to get our car
Staff is great, and generally a very nice hotel. Doesn't live up to our expectations based on previous experiences at other Ritz hotels. It feels tired, not as luxurious as others, and is starting to show some age without upkeep. A simple example would be the pool has cracked tiles and feels rundown.
Nice place, but not worth the Ritz premium. I would stay at the JW Marriott in Santa Monica next time I'm in the area.
I liked that the hotel was near the water, close to a concert I was attending. I booked this hotel because they had balconies and it was near the water. The balcony was closed due to renovations. The bath tub was small , hotel was a little outdated. Not as special as a experience as I was hoping for
All Pay for parking my car
Huge rooms deigned and furnished lavishly. A bit too far from any touristy attractions. Not a walking hotel b
Everything!!! Parking charge.
Clean, and luxurious feel. Easy access, and only minutes from Manhattan Beach. Restaurant was mediocre.
The room was really nice Well satisfied
The room was ready and clean! The staff were friendly and attentive. We were only there overnight but it was very nice, quiet enough and clean (which to me is the most important feature)! Nothing, it was all good
Location and good price Front desk staff / accounting staff are incompetent They double charged for the room and then didn't seem to think it was a big deal. I'm sure it will get refunded sooner or later but just a hassle. First and last Ayres hotel stay
The hotel is right off the freeway, and the location is amazing. There is a gas station adjacent to the hotel, which was great because we just walked right over to buy some waters.
The look of the hotel is very cool. The rooms were spacious and clean with a nice bathroom area.
Clean, spacious, nice amenities. Close to freeway and airport. Lack of nearby attractions. Far from downtown and other tourist areas/attractions.
It was a peaceful getaway for me and my wife. Very enjoyable and relaxing. Room service was magnificent.
Nice decor and great location Charge for parking which is ridiculous. Girl who checked me in was a bit rude
Ambiance was great from the beachy/sea vibe in the lobby with the "flying" seagull sculptures hanging from the ceiling a wonderful scent machine in the lobby that makes you feel like you are at the beach. Very romantic setting at the outside bar complete with couches and fire pits. Beds were super comfortable. $30/day for valet parking is a bit steep when there is plenty of parking around the hotel. Give an option for people to park their own cars, even if you have to charge a fee.
The remodel is first class. The front desk service was fine. The dining was terrible. Slow inattentive service, overdone steak, raw salmon, overpriced.
Vibrant lounge with a nice view of the marina. $30 valet only parking option!! Weird odor in the room
We loved the view, facilities, great beds and location of the hotel. No complaints.
My husband and I had a fabulous stay at the Marina del Rey Hotel. Our room had a amazing view of the marina, was very well appointed and the staff couldn't have been more helpful. I would recommend this hotel to anyone traveling to that part of LA.
We loved the location, cleanliness, size of the room and price. Room service- the breakfast was awful! We didn't eat all of it because it was a soggy wet fried egg sandwich with rolls of lunch meat and wet uncooked spinach. Honestly don't get breakfast there. Also the front desk girl didn't make eye contact or smile once- not sure why but that got to me.
The hotel has many positives such as: clean surroundings, friendly staff, great food, free wifi, & an inexpensive valet. N/A
Friendly and helpful staff Clean Included wired and wireless Internet access (~8 Mbs up & down) Valet parking only ($15/day) Dated interiors Floors are creaky, can easily hear the guests walking around in room above
The staff couldn't have been nicer and it made the stay that much more enjoyable! Highly recommended and will stay here again!
Overall we loved the hotel and will go back. Very clean, comfortable, quiet. Nice restaurant/bar upstairs. Courtyard peaceful. Staff very friendly. The paintings of the "Barbie"-like girls in the hallway were odd.
Clean. Staff is very friendly. Has a nice vibe. Close to airport. My room particularly overlooked busy street. Decent stay for decent price
Very comfortable beds. Love the hip decor. Would come back again. Really Nice people. In general we really enjoyed Manhattan Beach more than other coastal cities. It's less cramped feeling and has a wonderful Beach. Valet parking. I'm guessing you could park in neighboring streets if you wanted. It's on a busy street but it's nestled back a bit so you don't feel it.
I arrived late because my flight from Miami was delayed a few hours. As I walked in around midnight, the staff helped me load up my suitcases into a trolley and directed me to where I could take my dog out for a walk. I ordered a breakfast that night for sometime between 9:00am and 9:30am the following morning, and it arrived promptly by 9:05am. The staff also allowed for a later check-out at 12:30pm to give me time to maneuver my belonging and dog. Overall, it was a pleasant experience. I would recommend. They stopped serving food for room service pretty early.
The room decor and space were both excellent. The bed felt firm in an inexpensive fashion, but was still reasonable in comfort. The real reason for the low rating in an otherwise four star establishment was the complete lack of hot water pressure at 1030 am on a weekday.
I really thought the room was lovely--large. Things seemed updated and clean. Bed was fairly comfortable--everything worked well. Staff was warm and friendly. Cookies in the afternoon provided at front desk. First bellman didn't tell us that we could stay parked in the Handicapped Parking spot in front. Second bellman did, but a $10.00 charge appeared on the final bill. Staff took it off when I explained. Requested 4 pillows and a view as our most important request. No view and only 2 pillows on bed when we arrived. Bellman brought two more pillows after a phone call. Artwork in hallway is a series of gigantic pictures of 1950 ish dolls---creepy. Including a 5X7 framed photo of one of the doll pictures on the desk in the room. i could see one, but entire hall lined with them.
Love the idea if complementary cookies. I didn't eat any but the idea is great. Thanks. They nickle and dime you on the breakfast. $9.99 for a bowl of oatmeal. Nooooo! So sad. $30.00 for the two of us to have eggs, sausage and potatoes. Really. And the OJ was a separate charge, ouch.
Staff very friendly and accomodating. Was having work done on my apartment and needed a place to crash. everything was fine
Check in was super fast. Parking was free & in a gated parking garage which gives peace of mind. Hotel looked updated and clean. Room was clean and roomy. Bathroom was telling perfect size. Wifi was free which is always great. TV worked well. The hotel room bed was super comfy. And the breakfast in the morning deserves a 5 star rating! Shower was probably the only downside.. the water was luke warm at its hottest & I didn't like the shower head water settings.
I booked a handicapped accessible room online and when checking in they had no record. Other than the booking problem I thought it was an excellent hotel.
We booked through a travel site and Hampton Inn staff was ill-prepared. Although we paid for three nights, Hampton Inn checked us out after the first night and I had to check us in again. Moreover, we were charged again for the stay even though we paid up front through the travel site. Getting our money back or to even get Hampton Inn to recognize the error was a nightmare. We recommended Hampton Inn to our relatives who were also staying for the Thanksgiving holiday. Because of my wife and I, Hampton Inn booked four rooms. Never again! We will never stay at a Hampton Inn again.
Very clen, good breakfast and friendly staff.
Everything was wonderful. The rooms are nice spacious and clean. The service was excellent. the breakfast was hot fresh and had many items. The indoor heated pool was very nice for the kids as we went in December and the weather was a bit chilly. Parking is free and the attached garage has plenty of space. Nothing
One of the best Hampton inns I have stayed at !! Have stayed here 2x's and will return
I had a flight in the early morning so I stayed here for one night. Room was spacious, clean, and convenient. Price to value was perfect. Free secure parking but you have to walk back down the parking lot and enter the building from the front instead of through the parking lot. The best thing is that it was 8 minutes from the airport! The area was a little sketchy and not a lot of food options near by. The woman at the front desk in the morning could have been a little more helpful. We left our car keys and room key in the room while rushing to our flight, and we had to wait for her to "finish her transaction" in order to get the keys. Breakfast eggs were not fresh and you could taste it but there were plenty of other options.
I've stayed here twice. Both times were great. Clean rooms and bathroom. Comfortable beds. Pillows a little flat. Clean modern feel establishment. Very friendly and accommodating staff. Nice continental breakfast. If you have the time you can monitor the rates and save at least $20 off the normal daily rate. Love this hotel. Will continue to use as my primary place to stay. If you aren't familiar with the city it can appear to be a bad area. It's really not bad but it's definitely not Beverly Hills. All the major fast food places are in walking distance. Close to the airport and freeway. Needs to put a microwave in the lobby with continental breakfast.
Service Rooms not ready for check in
Room was nice and clean Parking for $37, valet only was a rip-off!
Parking fee not included in stay
The service and staff were great - hotel is very nice!
THe desk staff was very attentive and accommodating.
The room was relaxing and comfortable. It was perfect for my wife and I to celebrate our anniversary. The price was a bit much for what it offered but I was willing to pay becuase of the location and it was a nice place to stay at.
the ambiance, proximity to the strand/beach, complimentary breakfast, overall service was good. it has the "cool" factor of the club atmosphere at the front desk. however, it is sort of unsettling checking in late in the evening in the middle of the club, without being all done up and all the clubgoers are sort of checking you out while you stand at the front desk. i recommend trying to check in before the night life begins there if you are at all self-conscious. i like the complimentary use of bikes and beach chairs. when we arrived our room was extremely hot - even the bellman commented on it. However, after 2 hours the a/c was still not working to get the temp down. We called to front desk at midnight and said we would like to change rooms in the morning. the next day no one contacted us to see if the problem was remedied. the a/c system is strange - it cut on and off all night. in the middle of the night it was very hot in the room but by morning it was freezing cold. the temperature never stayed consistent. it was a very disruptive 3 nights of sleep with the constant temp changes and the clicking and humming of the system turning off and on all night (approx every 20 minutes).
Staff were very helpful and location was perfect. Close to all the action yet quiet. In the evening you had to enter hotel through lounge bar which at weekends was packed so not ideal with kids.
We loved the location. And we loved the quiet professional attitude of all staff- everything done with a smile and curtious attitude. Extremely service minded- which made us feel valued as customers and we will definately stopover again.
Very dark and claustrophobic rooms. The colors are dark for a spa hotel. And very noisy. We don't call a spa hotel just because there is a tub in the room. more "willing to help" personnel instead of pretentious trendy ones. we request service.
Location, room amenities Expensive, no complimentary waters in rooms or glasses (must be requested from front desk), couldn't get logged onto the wireless internet network in the hotel, loud party til 2:30 a.m.
- the staff were very friendly at all times - the location of the hotel was great, Manhattan beach and the surrounding area are lovely and its an easy 30 minute drive to central LA - it was very busy, the foyet doubles as the bar which was constantly busy with parties, this meant that there was nowhere for the hotel guests to relax or sit with a drink - the lighting in the room was very dark and due to being overlooked by the main road (ground floor) we could not open curtains to enjoy the sunshine, it began to feel a little depressing in the room!
Miguel was fabulous and helped us in many ways, he went above and beyond. The entire staff was friendly and helpful The music on the roof did keep us up, and the ear plugs cost money
The hotel is realy gret. Great staff, wonderful instalations..... So I really could live there. The price and the cost to park, once the garage is inside the building of the hotel.
We were planning to have our short, informal ceremony on the beach and then enjoy the rooftop; but, our view was so amazing, we had our ceremony right on our patio deck! Also, when I mentioned to Billy that we were getting married that day, he sent a bottle of champagne to our room! Unbelievable guest service! We will recommend the Erwin to friends & family.
The tiny sign on the door entrance in the corner.. Stating that there were chemicals in the building from which you could get cancer from.. Was not clear when I book the hotel that the building is a health risk.
It was close and convenient to my son who lives in Venice. Stayed there in Dec. in the newer rooms on the top floor which was much nicer than the room I had this time. Also, I think the 6th. floor room was about the same price as the room where I was this time.(5th floor) Yes, I opened the sliding door during the night for some fresh air. It was difficult to sleep because of the noise(homeless sleeping in the alley) that my room overlooked.
Hotel Erwin is perfectly located on Venice beach, the staff is excellent, restaurant serves excellent breakfasts, nothing to complain about.
Great location, very new, and very nice staff! Perfect place in Venice.
We loved the new and greatly designed rooms, as well as the young atmosphere of the hotel. The rooftop bar will take off - it is a great place. We will be back! The staff needs some more time together to make everything run smoothly. But they were always very nice and friendly - thanks for a great time with you!
The closeness to the beach and water and how close we were to Venice beach all the interesting people and places we saw was just amazing can't wait to come again The only thing I didn't really like was the view from our room
the suite was awesome! The rooftop bar was great. Blankets were clutch. Friendly staff!
We stayed here with a couple friends for a birthday weekend celebration. Jesenia was really nice and calles us when we were able to check in early. The rooms were great. My cousin checked in early but didn't get the king bed she booked. So later she called Jeff and was able to get a better room. A suite! The rooftop lounge during the day was great. The bartenders was nice. At nighttime, the waitress we had was btichy. The lounge areas were nice but even for hotel fuests we had to reserve on opentable.com. the problem was we had a big group. They provide blankets so thats a plus but we didn't stay up there long. Lastly, Valet/parking was $32!
Was given great upgrade; rooftop is fantastic Absolutely everything was great!
very good value for money, excellent continental breakfast available, room was very clean and tidy, lovely decor. The pool and spa made for a relaxing wind down. Small brekfast room
Close to LAX. Clean hotel. Great breakfast. Free parking. Water pressure could be a bit higher
I liked the overall setup of the room. I found it to be very accomodating. The front desk did send someone upstairs; only to find out the person screaming had a mental condition. I was told that had the hotel staff known other arrangements could have been made. In the meantime; the screams continuad off and on my entire stay. I found it very disturbing and wondered how the hotel could have it differently.
For a "budget" hotel this close to the airport, they don't have to try as hard as they do to make you comfortable. All the staff were friendly and helpful. We even got upgraded to a jacuzzi room for no reason!
the room, services and confort are vety good. The staff is friendly.
The comfortable beds. Having to pay $10 for extra guets to park. Very thin walls. I could hear the people next door and on top!
The rooms were decent sized Bad neighborhood, the shuttle driver didn't drive our shuttle bus time because he wanted to finish his coffee, the beds are very uncomfortable, we bought an executive room and they don't tell you until you get there that instead of having smoking and nonsmoking that they just stick an air purifier in the room and call it good.
I choose this hotel based on photos online , however they must have stolen the pictures from another site as the building nor the rooms were anything like the photos. It wasn't a terrible stay, but when I think the hilton was the same amount I should have just stayed there instead. Especially when this hotel charged for parking as well. I wouldn't stay here again unless it's around $65 dollars.
The room is cosy and facilities are good like internet, microwave oven,etc. I would go there again if I have get the opportunity. no complaints
The room was excellent and in perfect condition. The bed was terrific. The room was quiet, even near LAX. The driveway area in front is very small. They need a sign: "Park in undergound garage and take elevator to lobby to check in."
it is close to airport and staff is kind. no regular shuttle to airport except on request, it is not easy for people who doesn't drive car as the communication in south CA is poor.
Bed Air conditioner not working unfriendly staff
It was very well kept with a helpful staff, Best hotel in the area
It was clean and fairly well maintained. It was easy to get on to most major highways. Great location if you need to be close to the harbor. There were several places to eat in the surrounding neighborhood, though wander too far and it gets a bit sketchy. The pool area is very nice but a bit run down. This was the third hotel of our trip down the coast and it was the most expensive and the least accommodating. It had refrigerators in the room but no microwaves. After calling to see if there was a microwave in a common room I could use, they said it was a $15 a night charge. They don't serve breakfast. The elevators sound like death traps, and I am not usually one to be scared of such things. The overall vibe is a hotel desperately trying to pretend to be better than it is. It's not horrible for a mid-range hotel but the price is a high end hotel. Don't come with super high expectations and you won't be disappointed.
Clean room, nicely decorated N/a
The staff was the best, the beds were excellent, the candy at the front counter........will be my choice always in LA......very close convenient to airport.
location is a little bit far from down town but it's not big deal to you. and the price is very reasonable. I went to there with one girl and two guys. The hotel was very comfortable and even staff is very helpful and kindness. so if i have a chance go to the LA, i would book there again.
Clean, good size room that looked somewhat modern. Elevator was really slow but I can wait a bit
Service, room size, and breakfast. Not enough soap for us to shower
location; airport shuttle; coffee in room; no valet parking
I thought it was lovely. Furniture was lovely and the room was spacious and spotless. The pool area was lovely and the free internet access handy. I would stay here again and would happily recomend it to others.
The bed was new and comfortable. They allowed late check-In. There were young prostitutes everywhere and the staff just let them.As well as Pimps outside. The staff even talked with Johns to arrange room visits with the prostitutes. It was uncomfortable atmosphere. The suite had several holes in the floor , under the carpet. The tubs drain plug was broken. But we said nothing since I was too afraid to open the door again.
It was excellent & more than fulfilled our needs. Instead of just being a 'kill time / stopover place' we discovered a spacious suite, good bistro food, friendly staff, amazingly efficient check out system & free extras - free internet access, free drinks & nibbles early evening, an excellent breakfast included in the price & a no fuss free extension to stay in our room til our free transfer to airport was due. All more than we expected & reasonably priced. Highly recommend this as a place to stay if waiting for connecting flights at lax or just a family get together in la! Nothing to complain about - all excellent.
I had a Christmas eve and Christmas day unplanned layover in LA. The girl at the front, Jordan really was sweet and nice. Helped my stay start off right.
Excellent service, good decor and layout of hotel plus indoor swimming pool. Staff friendly and helpful without being intrusive. Need to ring the hotel for shuttle bus when arriving at the airport, which is not handy when you have a non US phone
I had a long day and became stranded in LA overnight. The manager did a great job realizing my situation and helping make me comfortable and ensuring that I had all I needed..
When I had first arrived at the Embassy Suites Los Angeles--International Airport South, I was mesmerized by the beauty of the hotel. I enjoyed the less busy location of the hotel as well. The hotel staff were friendly and comforting. There was no selection of expensive champagne. Kristal or Dom Perignon would have been preferred.
Staff staff staff ... excellent staff,, very helpful also the room was very luxurious, hotel had plenty of amenities e.g. complimentary shuttle to my test center was very nice indeed of them. its location ,, as for me it was perfect for my main purpose which is being near my test center but once um done with my test theres nothing near by ... nothing to do it gives the feeling of an out of town hotel
Good location. Close to LAX, not far from the beach. Room was great, very clean. Friendly staff, free parking was a huge plus.
The hotel was nice enough. I was in town on business and searching for places to relocate to in the area. This has always been my go to when I am on business travel and was excited to bring my girlfriend and show her where I stay when I travel to LA. Unfortunately we had some items come up broken after we were gone all day. Management never came to see us after they promised that they would. Nothing has been done about it. I am not trying to get anyone in trouble, but at least give me the courtesy of attempting to make it right instead of constantly saying sorry. Sorry doesn't fix it, it admits fault which further enraged by the lack of effort to make things right
Extremely courteous and helpful staff and comfortable amenities. Indoor signage for pool/spa is lacking.
I booked a room with two beds, when I showed up they did not have any rooms with two beds available. I had to book an additional room at my expense.
Great staff, very friendly and a nice location close to LAX. Pool needed a bit more service, eg towels.
While being close to the airport you don't hear much from the planes.
The hotel is really close to the airport as well to Marina Del Rey and Santa Monica.
The Hotel is very nice and well appointed. It does NOT include breakfast. They would not come to the airport to pick me up because they did NOT have a record of my reservation. I had a copy of my pre-paid reservation and called Get A Room. They agreed that they showed my reservation. Who's fault it was (Get A Room or Doubletree) I am not sure. But it took 2 1/2 hours for them to work it out and pick me up. They (Doubletree) originally claimed that they had no openings. Some way or another one must have opened up but 2.5 hours waiting at the airport is NOT acceptable.
Free internet was great and location is good! The room looked over a back storage location that was not well kept and rather dirty for a area that can be viewed by guests. Room had an old smell to it and the window ledge was dirty as if it hadn't been cleaned in some time.
- location - price - free parking (due to some changes being made) - pool - Tissue-thin walls ... could hear EVERYTHING in next room - Restaurant burger I ordered had bone pieces in it, chipped my back molar ... NOT kidding.
Needed a place to stay for a few days while waiting for the next flight out of LAX. Staff was friendly and helpful. Room availability was convenient and flexible. A perfect fit. Minor maintenance to ice machines.
The shuttle took forever to get us from the airport and the rooms were dingy, with holes in the blankets and thin pillows. The rooms are decorated to look all modern but instead they look cheap.
The night I stayed, it was very quiet Morning coffee and tea did not have tea bags or real sugar
newly renovated rooms; cleanliness small bathroom, poor WIFI Connectivity
The lady at the front desk was really good Sometimes the common areas were dirty
Everything was ok N/a
The morning van driver kept texting and not paying attention to the customers
Room was very clean. Housekeeping service is great. Ice machines broken on a few floors.
Shuttle service yo the airport Great bed
The staff was friendly and my room was clean. I did not have any problems and was only in town for one night so this was perfect for my needs and the price was right.
Great clean rooms, friendly staff and comfortable bed. Loved the free shuttle service to our terminal as well
I didn't have high expectations for this hotel, just needed a place to crash next to the airport for an early morning flight the next day. For a basic hotel, this was surprisingly nice. Rooms were clean, staff was responsive, liked the modern functional decor,was just right. Appreciated that they had security in the lobby checking people's room numbers before allowing just anybody up to the rooms. Was a slight smell of smoke in the room