Holiday Inn Express & Suites Richfield

Worth the extra drive

Pros: It was our first time to stay at the Holiday Inn Express. We normally stay at La Quinta because they are pet friendly. Since there was no La Quinta, I research other pet friendly hotels in the area. This one came up with the best ratings. When we arrived, I learned that they required a $20 per pet non-refundable fee. This was the highest priced hotel in the area and to add another $40 just because we have 2 well behaved small dogs was ridiculous. I have to say, that the desk clerk when we checked in was very nice, put us in a room to further accommodate our pets (close to the pet yard) and waived the pet fee due to my protests. He is a great asset to that hotel. The breakfast is great and much better than any La Quinta in which we have stayed. Obviously, the Holiday Inn Express is a bit more upscale from what I was used to with La Quinta. They don't need to add the pet deposit. I would switch quickly if that was the case. I hope Holiday Inn Express will consider the amount of business they could get if they would do so. This hotel was not very busy, and I suspect they could have done much better with a changed pet policy. Otherwise, a great hotel in an otherwise non-interesting part of Utah.

Cons: We were placed in a handicap room since it was closest to the dog area and not going to be used. The shower head kept sliding down making it almost impossible to take a shower without holding the shower wand. I put in a work order and they were going to get on it right away.