Richmond Hotels

For us the location was perfect. Rooms very clean.

The place is huge with lots of rooms.

There was hardly any heat. The living room had the heat unitand a small duct ran into the bedroom. It never warmed up!

It is so easy to be a guest at the Red Lion Inn. The staff are so willing to make your stay comfortable, the food is good and there is plenty to do and enjoy.

We stayed in Stevens House. The rooms were very nice. We enjoyed the parlor with fireplace and big screen. The kitchenette was great and had everything we needed . The location is good for a nice walk around town or a game of tennis.

The lack of a breakfast option. There really aren't many alternatives in the town either. We didn't have children along , but there isn't much for them to do in town IMO.

Beautiful home, beautiful people, beautiful surroundings, beautiful food.

Overhead fan in room didn't work if overhead light was turned off.

This new hotel is a gem. If there was an option for 6 stars I would have rated it a 6. The room was very large and comfortable, the common spaces in each floor we're inviting and unique. The staff was helpful and friendly. The attention to detail (cookies at turndown a vintage radio with Bluetooth, stocked refrigerator, and a spacious and well appointed bathroom) all made for a perfect stay.

The location was not great. North Street is under construction and Pittsfield a little far afield from Tanglewood etc but honestly worth the drive for the comfort of the hotel.

Maybe the best non-resort hotel we've ever stayed in. The hotel was beautiful and furnished to perfection. Great staff. The staff was very friendly and helpful. We were there for a ski weekend, but it was far too cold the second day. The person at the front desk asked us what we were looking to do and made a list of things for us to do along our ride home. We loved the rooms. Bathrooms were great. We are now looking for an excuse to go back to Pittsfield so we can stay there again.

Nothing. Perfect Hotel.

Clean and well laid out rooms Nice breakfast with friendly staff

The staff and the size and cleanliness of the room.

The fitness room is marginal.

The owner was wonderful, very accommodating. Good breakfasts.

The heater was somewhat noisy.

The uniqueness of staying in an Inn. It was clean and cozy. The staff was great and the breakfast was wonderful!

Amazing staff. Great room (received upgrade when we arrived). Great location, attention to detail etc, etc, etc.

Absolutely nothing! My husband's comment was 'this B & B sets the standards for the others'.

Pool was comfortable temperature, warmer than other hotels. Location was perfect, close to Shakespeare & Co., Shaker Village and Berkshire attractions.

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The staff were phenomenal! They were helpful and courteous and provided great customer service.

The staff was amazing! The hotel was clean and decor spot on. The cleanliness was seen as soon as we walked through the door and continued throughout the whole hotel. Comfortable bed and a fantastic shower...we will definitely return!

There wasn't one thing we disliked about this hotel and will be returning soon!

Breakfast was quite good!

Not having a restaurant & room service

Great place will go back

Is shutting down in 1 month for demolition, and being replaced with a new Hilton(?) according to the staff.

It was perfectly located.

Staff didn't seem aware that we requested a smoke free room and we had to ask for the complimentary breakfast. They were willing to meet requests. We got charged for parking which we did not anticipate. We would not stay here again. Not our style.

The location was convenient for our purpose which was to visit Tanglewood and other sites in the Berkshires

Not much.

It was somewhat rundown.

The fellow at the front desk was super friendly.

Good location I guess. The pool looked pretty nice but I didn't have a chance to use it.

Room wasn't very clean. Comforter was riddled with stains as was the shower curtain. Errant hairs kicking around and an overall musty smell. Also the tv reception was awful.

Beds were decent and room was large. Fridge in room was nice. Good location.

Bathroom smelled really musty. A/c was loud.

The price was right. It was clean! I would stay here again.

Too close to busy road.

Good bargain for the money and location. Although we were spending only one night during our trip, we will certainly consider staying at this hotel if we visit the Berkshires for an extended stay in the future. The pool looked very inviting.

Did not have a coffee maker.

Beautiful grounds. Pool. Hot Tub.

Bedroom walls are thin, & people come in late or get up early to exercize in groups in spaces adjoining you. No 24h front desk. Do not expect to stay in the large brick main building, you will be in one of several modern motel-like buildings nearby.

The public spaces and the fabulous cocktails/good food

It is not yet fully refurbished so my bathroom was dated

clean, cheap, basic, no frills, but not needed if youre just there to sleep, shower, etc.

The staff were excellent, calling us via phone in our room to ensure all was well and then responding immediately to a question we had. Great location and easy access to several gems of towns. Lovely view nestled in the Berkshires. Big room and quiet surroundings. Had a variety of cable channels. Good deal for money!

The rooms are pretty dated and the bathroom fixtures were a bit quirky. The tub and sink are dated and looks aged.

The only redeeming quality of the hotel was the front desk woman who patiently cycled through a series of nonfunctional rooms until we found one that (sorta) worked. Otherwise 1 star across theboard.

We had to go through 4 rooms to find a nonsmoking room that didn't stink of smoke, had heat and toilet worked. Couldn't get out fast enough.