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This hotel was a stop on a moving trip. It's not in a great area of Richmond, but it's on/off the Interstate (if you take the right exit-easy to confuse Chamberlayne Ave and Chamberlayne Road). It was an older place, showing some wear, but it was very clean, pet friendly, and the staff was nice and competent. Just what we needed. Hard to find. Put the full street address on the internet, not just "Chamberlayne Road". Confuses the GPS.
The one night we stayed we had bo complaints the staff was great
The whole experience was horrendous, and that's being nice. To start off my family was there because we ran into an issue with the house we were buying. Nothing we could do, we just had to be quick and find a roof for the kids until things settled. Book something close to their school and it happened to be these. Booked a smoking room by accident and asked if it was possible to switch. The response I got shooed me. The owner looked at me and said you have to deal with it because you booked on Orbitz. I told him I would pay extra to get a different room. He threatened to put me out of the establishment. I had to wait a few nights before finally getting someone else that would make the switch. I also had to barricade the door because they don't have working locks in the rooms. I would have rather been homeless than be berated the my family was at this place.
The price, bed was comfortable, tv was good. Carpet seemed sticky, in need of shampooing or replacing. Small breakfast room with three tables. Questionable people all over, especially in the morning when you go to eat breakfast and all the tables are taken by one person and one of those persons is very loud and obscene so you end up eating part of your breakfast in the window sill and taking the rest back to your room. (A hotel employee was also sitting there and never said or did anything!)
Nothing Smell, dirty, disgusting,
comfortable bed. complimentary breakfast not ready when promised.
Price was hard to beat. Location very handy to where I needed to be for business. Very basic rooms but what I expected for the price. Complimentary breakfast in the morning was also great. Corridoors smelled of smoke. While my room did not thankfully as I asked for non-smoking, my clothes still came home reeking of smoke just from being through the hotel. The only thing I didn't like about the hotel.
Cheap and convenient. Staff was easy going. Free parking and free wifi. A little sketchy and not clean- there was a cockroach in my room!
The staff was friendly had a room on the third floor no elevators. Air not working.
The room was average, but ok. The lobby was dirty, the kitchen area was not set up in a timely manner , the toaster blew out the power to the kitchen and the male receptionist did not know much about his job or about the facility. The juice dispenser nozzles were extremely dirty.
At 12:15 AM we were able to get a room ,having driven 6 hours in the rain and fog, and the staff was pleasant and helpful !! It's sort of an older hotel . could use a few common area updates first.
The hotel is dirty and has bed bugs.
This guest did not leave comments about this hotel.
Location Dirty rooms, dirty carpet, dirty burned bedspread. Dried blood on towel, black gunk on the fridge.
I didn't like anything about it. This hotel is filthy dirty and I didn't even want to lay my head down on the pillows at night. The shower curtains had mold all over the bottom of it and it was dirty! I wouldn't even have this motel associated with your business because it is bad
This hotel has bedbugs they bit my 5 year old daughter in her eye an it was swollen shut don't recommend anyone stay their
Had to walk up 3 level of stairs with nags
Nothing this place was not what I expected for the area it was in Yes everything this hotel was very bad we will never stay there again
Listed as airport shuttle. No shuttle. Two hours to wait for a taxi. Breakfast, no fruit, no yougurt. If you liked a choice of two cereals, or four pieces of bread, you were in the right place. When I asked if there was anything else I was told that I
There's a funny smell in the rooms and the hall way to the rooms. Our towels and sheets weren't replaced. There didn't appear to have a good decent housekeeper.
Exceeded expectations for my purpose and price. Rooms are newly renovated. Staff was helpful. Definitely please with my stay. TV remote was dirty, but other than that the room was pristine.
Its location Never any hot water, tepid at best even after allowing it to run for many minutes.
Clean room. new pillows, etc. Location was in the ghetto. Boarded up buildings, trash, people wandering in the traffic. All low class businesses. Very far from civilized living.
Close to where we were going Cheap* (if you can stomach staying there and afford any medical bill for diseases you may pick up) Hotel falling apart Hairs on the bed Stains on the bed sheets Bed sheets not replaced Stains in the sink Stains in the shower Mold in the shower Roof wallpaper falling off Smears on television Furniture fell apart, injuring a guest Did not stay overnight because the hotel was too dirty. 0/10, would not stay again. I'm not a picky guest, but I wouldn't even stay here if it were my last few dollars and I couldn't afford a hazmat suit.
It was very basic but ok. old tv, no blankets on the bed (had to wear sweat clothes), no carpet.
Nice hotel. Great front desk worker!
Dirt cheap, great location. If you can afford to not stay here, do so! The neighbors are often druggies who roll smoke into your room through the Attic, tons of people coming and going. Not safe for children you care about.
Staff Dirty room no ammenties
Not much bed wasn't to bad No ESPN no ice maker no Ac in room turn thermostat to cool got hot air sink in bathroom drained slow
Super convenient location but need to supply better transportation options to the airport No bus service
I was traveling with a large group of adults and kids ages 16-8. We knew we would be ariving late, so I called ahead to confirm we were coming. When we checked-in (around 1 am), the staff made sure had enough towels and blankets without us having to even ask for them. We had three rooms, all non-smoking. One of the three rooms smelled of old smoke. I don't think anyone had smoked in there in the last few weeks, but the odor was noticeable. The other two rooms were fine.
The place is right next to the airport which makes the location very convenient for travelers. The hotel looks very old and worn out. The room was not very pretty either.
Could pay cash...no credit card needed The heat wasn't the best...kinda cold
location for ice and breakfast no hand towels or ashtrays
Location. The staff was accommodating and pleasant. The hotel needs a major upgrade in all areas. Carpets were dirty. It did not appear that the room and bathroom had been cleaned very well. Dirt and trash were still in corners and very visible. Linens including sheets and towels were dingy.
Nothing They lied about a gym it was equipment in da middle of da lobby & they call it a gym the hotel was run down dark & old dirty furniture
The price and the location which is very closed to the airport. The janitors and reception staff who found my glasses and gave them back to me when I returned from my trip. The hotel (carpets, corridors, stairs) were dirty
That it was very clean. No.
Price Really run down....
Nice shower,clean sheets Carpet filthy,telephone,hinge on fridge,electrical outlet&plug ALL dirty, ceiling & walls in bathroom dirty&peeling paint,furniture upholstery had holes, curtains wouldn't close,stains on lampshades,rust on heater&fridge,dirty socks. Bad location of room
This guest did not leave comments about this hotel.
It was close to the airport. There wasn't anything I did not like about this hotel.