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The location of the hotel, the interesting courtyard and the comfort of the bedroom There was notghing we didn't like
The cleanliness.The design of the hotel. Staff so helpful, spa facilities brilliant. Will def go back. NOTHING
A magnificent beautiful and very romantic hotel in the heart of the centre, excellent location. Very friendly, helpful, good-looking and attentive multilangual personel. It was clean, big badroom with separated shower and bath, decent material. There was an apart room for the toilet, which is always a plus. An enormous and very comfort supersized bed: wish I had that one at home! The closet was big, spacious and full-mirored. A big indoor swimming pool located in the wellness and a giant hamam with music and a starsky.The breakfast was not a huge buffet, but you had everything you could wish for plus the quality of the food was superbe. Delicious! Spacy room but looked a bit 'empty', no little salon, nor those little extras like some chocolat, some fruit or fresh flowers to welcome you. But there was a bottle of water. No device to play music. A minus on the toilet for the ladies was the absence of a bin. We had a problem with gaining warm water the first night, but this was probably due erroneous use. The welness was very relaxing but unfortunately it was sometimes a bit noisious due playing children.
Service, food, and facility were all outstanding. Nothing
The location of the hotel suited our needs perfectly, as it was a stop over on our drive home from the south of France & it meant we didn't have a long journey to Calais the next day. The building itself was beautiful & it was nice to see a modern design/decor incorporated into a traditional building. The staff were friendly, efficient & very helpful & when we were unable to eat in their restaurant as it was full, they reccomended & booked a lovely alternative. That we weren't there for longer & that it was raining heavily so we were unable to explore the area!!
This place is very quaint. It is in a great location next to the cathedral and is clean and comfortable despite being obviously very old (and by that I don't mean worn down - I mean that you can tell the building has been there forever but it is well taken care of). There is a nice court yard/patio with a very friendly cat and a nice breakfast. Would stay there again 100% The key system is a little old, other than that, everything is great!
Receptionists were friendly and welcoming. Hotel is full of character No Parking. Carpets on stairs is worn and corridors were needing decorating. Poor signage in hotel
very central, nice spacious rooms parking and possibility to reach the hotel by car
Personal touch, very friendly staff, beautiful location. Nothing, it was lovely, we would stay there again.
The best advantage of this hotel is the location. It is easy walking distance to all sights, shopping and restaurants.
Brilliant location just behind the cathedral, breakfast was excellent. Renovation work is currently being done on rooms.
Location and ambiance.. It is a typical French hotel and not like a chain hotel at all, individual but well decorated. Bed very comfortable and staff fine, even when we stayed beyond checkout time.
Very central and had an old French charm Parking was difficult
Location. Old French charm. Free use of internet. Breakfast better than expected. Shower facility and bathroom better than expected. No. For the price, in France, this was pretty good all round. If I tried I could probably find fault, as in any hotel anywhere!
It had the nicest room of any we stayed in in France. Parking lot didn't have enough spaces for all guests to park.
proximity to city; quaintness of the surroundings
The friendly and helpful nature of the staff, a very good breakfast, and fine location for sightseeing
Very pleasant and helpfull staff. Good local knowledge too. Rooms alittle on the small side.
The hotels location is superb for site seeing but very difficult to find, the availability of car parking is a joke. The hotel is fine just finding it and somewhere to park were the flies in the ointment.
Rooms are small but well furnished. The location is very convenient for tourism and the underground car park is very useful. The bed was too firm and the air conditioning was noisy and ineffective.
Very nice location in central city. It may be difficult to find hotel by car. But i think it is usal in France due to many uni direction road.
location uncomfortable bed,small room, expensive bar/mini bar
The location.. so close to the Cathetral, the Gros Horloge, shopping. The room was very small for 2.
Nothing special , type of hotel you will not remember except for the extraordinary attitude of 2 employees at the reception desk who were very helpful. The access by car is very complicated and parking very narrow.
Excellent location, good facilities, very clean.
location, friendliness of staff, promptness of service the room was not made up early enough
We stayed one night en route to Calais after travelling from South West France. Hotel difficult to find and we parked in public car park in the market which was only a short walk away. Very pleasant decor and nice comfortable room though a bit small and dark. Location is fantastic and for a one night stay, we were on the square close to all the restaurants and shops, was just perfect. We got a very good deal with trip advisor so thought hotel excellent value for money. Would recommend. Difficulty in finding hotel. Directions should be given with booking in view of location. Room rather small and dark.
Excelent location, good staff and facilites. On site parking is welcome and valued the decor and facilities in the bedrooms were poor and outdated, but generally clean and adequate
The location The restaurant wasn't open, but it was a public holiday
The Location Access to the hotel by car not easy to find.
The very pleasant hotel. The rooms is small but very comfortable. It`s not possible to reach the hotel by car. The very, very small lift.
We liked our 6 day stay. The rooms were clean and quiet. This hotel is located where most tourists would like to be. The staff was extremely helpful and quite friendly. When there was a confusion about whether we wanted one big bed or two singles they easily fixed the problem to our satisfaction. The breakfast room was quite good.
The location in the centre with car parking.
Clean, good, but unobtrusive service Was ok.
All three of the women at the front desk were extremely helpful both with room and town questions. We had an early departure and were taken care of graciously.
Friendly reception even at 4:30 am!!! Poorly signposted, very difficult to find.
Very central, easy to find, excellent underground secure parking, great for bikers. Friendly staff.
I enjoyed the staff - they were most accommodating to us and our needs. They certainly rate an A+ in my book and all can work at a 4 star hotel
Very helpfull reception staff and very close to convenient parking. Offered smoking rooms. There was no shower curtain/barrier so the bathroom floor got very wet. Toilet seat was broken.
Close to the old historical pedestrian streets and close to the cathedral. Close to shopping and restaurants.
Good central location, Safe covered parking, Good value Breakfast.
Good central location, within walking distance of the historical centre, bars, restaurants and tourist sites. Bathroom decor was very dark with a couple of tiles hanging off which exposed some mouldiness. Noisy throughout the night.
Very good central location with under cover secure overnight parking. Needs refurbishing, fixtures and fittings a little tired.
Location is good. Room was decent size. No blind. Hotel is pretty dark. Decor is terrible.
Position of hotel was good for cathedral and shops Outdated decor of hotel,pipes leaking in foyer.hotel room nice size but tiles fallen of side of bath and toilet that stank like a portaloo I used at reading festival in 2009
The only positive experience was the staff. They helped us to change our booking! Cleaningness, too much distubance and poor quality.
Very pleasant and helpful "owner/manager" and the breakfast was good Shower was broken and street outside was very noisy all night.
Location in town centre Difficult parking, lots of noise until late from outside
in citycenter old fashend, "schmuddelig"
Good location to city centrum, clear rooms, good breakfast, friendly service There is a bar close to the hotel and it may be noisy
The hotel is ideally located near the banks of the Seine. We used it for a late evening visit to the huge funfair in Rouen in October/November. We did not eat in the hotel at all and made an early morning start for the Eurotunnel. The shower wall holder was missing. After a long journey I was looking forward to a good shower. Had to hold the shower head myself and shower as well as possible like this!
The owner is very friendly and offers personnalized service. I enjoyed the bath (instead of commonly found shower). I was facing the street and it was not so quiet during the night, but I had 3 large windows for plenty of sun in the morning. The curtains in the bathroom wouldn't allow complete privacy. The lock of the door was hard to handle.
It was relatively inexpensive and very close to the center of the city. We walked three blocks to the cathedral. The staff was very helpful. It was not very comfortable. The street has bars that were open most of the night with noisy patrons in the street.
the staff were very helpful. the shower was faulty, and the room needs refurbishing. The direcections to the hotel were very poor. Value for money is poor, because of the exchange rate.
The patron was friendly and helpful and always available. The rooms seemed to have been recently redecorated and refurnished and were in good order. The double glazing kept out most of the noise. The street noise at night was intermittently loud with shouting and banging of bins. The communal staircase was a bit dingy.
Our spacious room had high ceilings and looked just like a classic French hotel room. The breakfast was delicious.
Friendly staff, attractive old-fashioned style of hotel. Excellent brreakfasts. Not as central as we would have liked. No restaurant in the hotel and nothing nearby. Considering the location and the facilities it seemed quite expensive.
the staff is really efficient. Very poor for the price payed. The breakfast in particular is really basic and not included in the price. To walk from and to the hotel you have to be pretty fit.
The rooms The location on a slope and the lack of elevator
The staff was very friendly and helpful and the room was huge by European standards. We didn't take the breakfast, but we did ask for some hot water one morning and discovered the breakfast would be worth the price.
The staff were friendly and helpful. The suite was very large and comfortable. We liked the fact that this hotel is in a fairly quiet neighbourhood and it is about a 15 min walk or a short bus ride to the Old Town. Rouen is a very busy place and not a fun place to drive in so we especially appreciated being able to leave our car at the hotel during our stay. The hotel parking is a tight squeeze but the price is very reasonable.
nothing special, but absolutely o.k.. Good parking Rather small, a bit newer furniture would be good
Great room with good facilities Extra price for breakfast 13 Euros. Walk up the hill from town
Breakfast and welcoming staff Room and bathroom were clean, but pillows and blankets have not been cleaned for some time...
The size of the room and the jacuzzi bath We did not take the breakfast as we felt it was too expensive
Central position, perfect to visit the city center by foot. Clean, nice furnishing. No air conditioning, it was really hot.
We found that all the major cultural sites in Rouen were in walking distance of the hotel and that it was close to the railway station. The staff were helpful and friendly. The water for makimng tea in the breakfast room was often little more than lukewarm.
Very convenient; close to center of town Parking somewhat inconvenient (in public garage 3 blocks from hotel)
Great location, best staff we experienced in France, fabulous value. Noise from street, try to book room in back of hotel.
Very good location, polite staff. My car parking space was tiny as they forgot. The hot water did not work in the morning as the pump to the boiler was broken. We were just unlucky.
Very friendly, helpful owner and his staff. Very quiet room. Central location near many very good restaurants. Car parking is near by in the underground car park and is reasonably priced The rooms need some upgrading, but the owner is going to do this as part of his next phase. He is really a delightful person with lots of good ideas.
The location of hotel and also hotel staff was very friendly
the hotel staff was very helpful---the hotel was in a fabulous location---- parking was tricky
Accessibility to city centre. Security was good. Difficulty getting in to semi-pedestrianised area on arrival. Would've preferred to be given key/code for access to semi-pedestrianised area and garage parking during stay rather than having to contact hotel each time. Slightly seedy area late at night - drunks and noise - not the hotel's fault tho, I guess.
Bon Petit déjeuner (très bonne qualité des produits) mais non inclu dans le prix de la chambre (+11€/personne) /// Good breakfast (very good quality of products) but you pay an extra 11€/person for it. Très Mauvais rapport qualité prix: je suis habitué aux hôtels de 60€ à 140€ et la chambre à 120€ ne mérite pas plus de 70€. L'ameublement est très bas de gamme, ma moquette comportait des brulures de cigarette et la couverture comportait des traces pas ragoutantes (changée sans difficulté) /// Very bad value for Money: I in general take rooms in range 60€-140€ in France, Room at 120€ does not worse more than 70€. Very low quality of furniture, dirty carpet with cigarette burns in my room, blanket not clean (replace without any difficulty).
This is a two star diamond!!! Large room, nicely designed and decorated. Friendly and helpful staff. A very nice breakfast buffet (as apposed to the standard French canned orange juice, yoghurt, and bad coffee). Nicely located in a great town with a parking area, Porcelle, just down the street. A pleasant surprise at the end of a 3 week trip. Nothing to dislike.
Room was very clean Location was excellent in city centre Staff were friendly and helpful No Tea/ coffee facilities in room or hotel only mini bar in room Bedside light broken and not repaired as requested Insufficient towels in bathroom Bath had high sides , no grab rails so stepping out/ in was hazardous (I am tall and agile but even so found this a problem) Elevator was very small
Clean, comfortable, convenient and with good service. None
Hotel is very clean. They serve a wonderful breakfast.
the helpful staff. it was quiet. i had to apgrade my room because the room i booked through the internet did not meet my expectations. i had to pay more than intended
Good location nice facilities for short stay Lacked facilities in rooms for making tea or coffee. Parking was at nearby underground car park with ticket to reduce overnight stay charge from 9.50euros to 6euros, however leaving car park by different entrance left one a little lost a small map to show where entrance and exits were would help. Doors to staircase on each levelwould help to reduce noise and fire risk
Location relative to historic areas Rooms small
Location was excellent, staff were friendly and helpful. This hotel is fairly basic, however it has been recently renovated and it is comfortable, clean and more than adequate for a night or two's stay. No. It is in the middle of the city, therefore there was a little noise in the street at night, but with the windows closed , it was not an issue at all. As a regular user of hotels, I would say that this hotel was good value for money and I would recommend it.
The staff was very friendly and helpful. no lift.
It is perfectly located and very quiet. The room was small but very comfortable and a delicious breakfast was available. We will happily return.
it was located well for our needs
Location. Pleasant staff. Parking is difficult due to the one way streets and the lack of parking.
We arrived very early and the staff were very helpful and got us a room well before check in time. Parking is availible but a little way from the hotel
Lovely room overlooking a sometimes noisy street.
the facilities; this was not in my view a 3-star hotel
the restaurant was brilliant and we liked the fact that the hotel is a venue and restaurant used by locals as well as travellers and tourists. I wish we had known on the first night that this was the place to go in Rouen as the city was quiet in the evening but the hotel was buzzy. it would be good to be able to make a cup of tea in our room. Also a handrail in the bath would be useful as my husband slipped-hence we left a rather wet bathmat used to mop up the floor!
The hotel is in a central location and easy to find by car
Immediate impression was the helpfulness of staff. Slight problem with room (double rather than twin) but quickly sorted with minimum of fuss and delay. Thereafter any help/information needed was pleasantly provided. Pleasant bar but exhorbitant price for drinks.
Friendly staff at desk. The Breakfast Service is too poor. I suggest to include a wide vareity of French cheese to menu and Boiled or Fried eggs as well. and a class od fresh water beside the fruite juice.
Room was very warm and there were no screens on the windows so we had flies in the room. Hotel is very dated and needs updating. Bathroom was old, shabby carpet and beds. No lift and hey told us we were on the "2nd floor" but due to the configuration of the hotel, we had to go up a lot of steps with our luggage.
Don't be put off by it being opposite the station. Easy to find and very quiet location. Short walk to major places of interest. Very good for only having 2 star rating
location asy to find and parking nearby Room very very small and dirty
Access to the internet. Nice welcome, staff was very helpful, however French language is a must (as almost everywhere in France, I am afraid). Breakfast - too sweet for people used to the German, English or Nordic type of morning meals.
central location lack of space in toliet area
close to the train station the finish was poor, no look on the bathroom and bathroom door didn't close properly
Location of the hotel
Fantastic location just opposite the railway station. Very helpful staff, able to give information on restaurants, public transport etc. The room was small and the bathroom very small, especially the shower
Right opposite the train station, no noise, friendly staff, very nice bathroom, good price expensive breakfast, the double bed was quite small
Small hotel, staff were nice The en-suite was too small, you couldn't actually sit on the toilet with the door closed, unless you were under the age of 5
In my case it was an excellent choice because I arrived at 1:30 am and left very early in the morning.
Friendly staff, convenient location, good price, Radio Classique in the salon. Amateurish interior decoration, old furniture, questionable electrics.
Helpful staff. Central location. Quiet. The pillows.
The location was close to the train station and then central to exploring the old downtown.
the breakfast lack of elevator and difficult to park the car
Proximity to the Old Quarter of Rouen. Our room was "tatty".
While booking I put a small notice of my early arrival as I hoped I could just leave my luggage and make a short tour of the center before check-in time. I was pleasantly surprised to find my room ready for me so early due to my notice. Excellent location! The bathroom, though small, was recently renovated. I didn't expect a hair-dryer concerning hotel ranking. An electric tea-pot with cups and a bag of green-tea was also welcoming detail. I didn't take breakfast in the hotel as I almost never do in France and Italy. The bed was not comfortable and the room was cold. The floor was inclined, but I found it charming, as well as narrow, creaky, steep stairs. The room was shabby but in a charming way.
The staff were extremely helpful and friendly. The photographs on your site do not do the hotel justice. Bar only open from 7.30pm - 9.00pm. Poor selection of wine & beer. However not too much of a problem as close to other establishments. My bed was a little uncomfortable, but not unbearable. We were lucky with parking outside the hotel, however parking did seem a problem otherwise.
the staff were incredibly friendly and informative, the room was clean and kept clean.
the staff was very nice and helpful The room was a disaster. It smelled old, looked old, horrible bed, no pillows and generally unclean. I would never stay here again, even if it was free.
Very very good location. I studied there and I know what a good location in Rouen is. From our room we had a view to Palace Justice. 10 minute walk from train station and walking distance to any sightseeing in Rouen. Room was nice and clean. I will definitely stay there again and would recommend to others with limited budget. No elevators. Reception desk doesn’t works 7/24, though it was not a problem for us.
The location is fantastic - right in the middle of the historic city centre and opposite the stunning Court of Justice, one of the most beautiful late medieval structures anywhere. The hotel building, from the same period, is quaint and charming. As things go in France, the breakfast was above average. The wifi did not work properly (save in the staircase, not the most convenient of options...) and the room furniture was very flimsy indeed and certainly not 'design', as rather boldly stated. No staff on location on a Sunday night - all I got was a room key, in sharp contrast with the services mentioned on the web.
Very well placed in the center of the old town, behind Palace de Justice, a short walk from Cathedral and metro stop. Clean modern room in a nice old building. Very good price. Rooms at second, third and fourth floor without elevator and narrow staircase. Good only for people travelling light. No reception when the bar below is closed. No WiFi in my room even if a router was in the corridor, but good in the bar. Some small maintenance problems