Pros: "They did their job as expected."
Cons: "JetBlue crew seem a bit overwhelmed and stressed. I felt they took that on the passengers"
Cons: "Wifi didnt work. We were told at start of boarding"
Cons: "The headphone jack.was worn out, so the audio was sporadic."
Pros: "Good snack selection & free wifi"
Cons: "Plane had TVs but they weren’t allowing us to use them"
Pros: "I really like how her blue allies passengers to get their own beverages in the rear of plane throughout the flight. Simple but great."
Cons: "I don’t like how they have to put on the cabin lights when everyone. Is sleeping jus Thor food drink service."
Pros: "seat arm was broken and unable to list for east of exiting the chair"
Pros: "The crew was professional"
Cons: "Everything was terrible. Between my flights going and coming within two days I spent upwards of 4 hrs in delays."
Pros: "Everyone was so friendly. I loved the legroom and the fact that they give you a full drink without having to ask."
Cons: "Flight was two hours late. Man was too large for his seat so he lifted up the seat divider and sat in my seat as well. Do you have any policies for overweight people that don’t fit in their seat and want to use others by lifting up the seat divider?"
Pros: "Unimpressed!! Flight delayed for 2 hours and lost my bags. 2 days later, my bag has not arrived. Apparently it is on the way. Not sure when it will get here."
My flight was delayed, not by much.?very good communication during fest and waiting to board.
Communication with airline electronically was difficult. No number seemed available to talk to customer service.
What could have been better is if Discover credit card would be able to purchase food
Crew was inconsistent in instructions in advising passengers about seat backs during take off. Perfunctory announcements except from cabin.
The experience with Breeze was really great. The app makes managing flights easy. You can check in on there 24 hours in advance, and your boarding pass is there, too. The flight crew and the staff at both our airports were wonderful. Snacks and drinks were reasonably priced. The seats were very comfortable, they even had adjustable headrests on every seat. The only downside is not having entertainment or Wi-Fi available onboard.
The price is amazing. I was worried about how the flight would be as I never flew then. Seats were very comfortable. We had lots of legroom. The Akron airport was really nice. Overall it didn't have the stress we usually experience with flying. Highly recommend
Flight delayed and moved to another gate. Got a text message updating the gate as final boarding finished. Missed flight, fighting for my refund
Prior to boarding we were told the flight was still on time up until about 20 minutes after the scheduled departure time. Details on the new departure time and gate were not provided to us in a timely fashion and we were lead to board a flight to Pittsburgh only to realized upon scanning my boarding pass that it was the wrong flight when signage at the gate said Providence. However, once on board the plane was comfortable and staff courteous and nice.
Perfect. Even got a screwdriver in Pitt to fix my sons luggage. Awesome airline.
Outside of a 30min delay getting back home; this an excellent airline and will definitely use again.
6-hour delay ON the plane in Minneapolis. Missed connecting flight from Dallas to Albuquerque!!
Pros: "Crew was great! Aircraft had the tv’s in the back of the seats, so we got to watch movies and be entertained. Flight was smooth and landing was perfect. Couldn’t ask for better!"
Cons: "Everything went great!"
Pros: "Crew was nice and comfort was okay."
Cons: "There was no internet most of the flight it only worked for the first 20-30 minutes of the flight then they tried resetting it but it didn’t work for the rest of the flight."
Pros: "The overall flight was good!"
Cons: "Maybe make sure that communication between connecting flights are quick and efficient."
Cons: "Boarding very slow in Medellin -always- Entertainment only in your phone now!"
Cons: "Plane was delayed 6 hours- not AA fault but could have compensated by providing some food without charge"
Cons: "Cabin crew not pro active. No mid flight drinks/water offered."
Pros: "Left lake but still made it on time"
Cons: "Aircraft was hot. I volunteered to check my carry on and on other airlines they’d let you board early but the lady just made excuses. It’s fine if that’s policy but I don’t appreciate made up excuses."
Cons: "Checking bags in PHF very poor. Disorganized and poorly managed. Staff needs more training and explicit direction. Kiosks should ALL be in working condition!"
Pros: "Once boarding, we didn’t wait long for take off."
Cons: "Being on time."
Pros: "I liked the free in ight movies which makes a 5 hr plane ride a a lot more enjoyable. Having 2 rounds of free beverages was also what I liked. The seats are comfortable, plenty of leg room, love that there are plug/ports to charge you electronic devices."
Cons: "What could have been better especially on a 5hr flight to Honolulu would be free wifi, free meals, if not free meals then 2 rounds of snacks, and I know it's out of the airlines control, but families with their screaming babies who's parents leave the tray down to keep their toddler entertained so she could kick it up and down through out the flight. I feel the airlines should place families with babies and toddlers together on a portion of the plane."
Cons: "The airline should have reviewed who was delayed on their connection and wait at least 5-10 minutes to accommodate me for a delayed connection. We ended up at the gate for the final leg of my flight and the door closed 30 seconds prior. Very poor internal communications and lack of customer care."
Pros: "Crew was nice. Enjoyed watching one stewardess train another. Very smooth landing in Redding."
Cons: "Flight delayed for about 20-30 minutes with personnel entering and exiting aircraft with no explanation for passengers after pilot had announced we would be leaving “on time.”"
Cons: "The connection time at the Dulles airport was ridiculous. To get from gate C to A in 20 minutes was difficult and I almost missed my flight"
Cons: "seat awful, legroom awful, crowded overhead bins, jammed with people"
Pros: "Seats were the most uncomfortable I've experienced in years"
Pros: "Professionalism. Didn't like the layover but the second part ofthe flight went smoothlythe pilot made us feel safe and relaxed pointed out the light show on the left. Which was a lightning storm it was beautiful. And we got to little rock safely"
Cons: "Had to wait over 20 minutes to check in. Right before boarding i was forced to pay $25 to check in my handbag otherwise i was not going to be able to board."
Pros: "Good flight for the price. Keep your expectations low."
Cons: "Only one snack service for 5 hour flight. A second bag of pretzels would have been appreciated."
Pros: "On a recent trip it was very good to be in the new dreamliner and with staff that were enthusiastic and being able to deliver a good product, food and comfort wise was a big bonus. Thank you"