Pros: It was quick after tge worker finished the personal call and the car was easy to find and clean.
Cons: The desk person was on a personal call for 10 min on her cellpohone, while I waited to be served. I understand you have family but you are on the clock. Take the call on a break. I was also never told about the holding fee.
Dec 31 2015
Worst experience ever
Pros: I can't think of a single think that went well about my experience with this company. Very disappointed with every aspect.
Cons: Never again will I rent from budget. They never delivered the car for my reservation. After waiting two hours and being assured the car was on the way from fleet was finally told I would have to take something else because they never picked the car up to drive down for my reservation. Now I only had 2 small vehicles to choose from. I'm 6'8" so I was very uncomfortable for my 3 hour drive to my destination. Upon leaving my hotel for a two hour drive to the airport, the car would not start. They wouldn't bring another car and it took 1 1/2 hours to get it jumped from roadside assistance. I called to complain because I now missed my flight home...no one seemed too concerned I spoke with on several occasions. I recieved a 1 day credit off the price. This is a slap to the face if you ask me. If I treated my customers that way I wouldn't have any. Guess that shows why I won't be returning here again.
Jul 14 2016
The car was filthy. I have never had such a disgu
Pros: Location of Pick up was good. The staff at the pickup location was helpful.
Cons: Well...we actually couldnt get a car. We booked the car nearly a week in advance, about a qeek after hurricane matthew came through. I understand that weather can have an effect on businesses, so that ia t the issue....
Apparently the guy working in the offoce called an left a message 2 hours before we went to pick the car up. I hadnt heard the message at that point. We got to the office and entered, but no one was there and there was no sign on the door. Totally unlocked and empty....so we waited a few minutes, and then i called the office. The guy had had the phone redirected to his cell, he said he would be back in ten. When he arrived he said, "how did you get in here?" and said "oh, thats not good" upon finding that the door hadnt been locked. After we had already been waiting there for 10-15 minutes, he says "didnt you get my voicemail? We dont have a car"... He was extremely unhelpful, and when we asked about public transport he said he "doesnt know about it" because he "has a car". We were intending on using a car to get to orlando, so it wasnt just a sight-seeing or convenience thing.
We ended up taking an Uber that was harrowing and cost $100.
When I later listened to the message (I was too mad at the time), the employee had said something to the effect of "we dont have a car for you right now, call back if you want us to keep looking for one, if you still need it". What?!?! This is the problem I have- surely Hertz would have known there wasnt going to be a car for us more than 2 hours in advance??? Surely the company policy for advising clients that their entire stock of THE ONLY thing they have to offer and only reason for business is gone is not ONE unprofessional and vague voicemail? I have never been met with a less helpful employee, and would have thought that he might have tried to help us find a substitute form of transport...
Dealing with Hertz will hurt your brain, basically.