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Proximity to the hill. Beautifully located. It's a bit 'tired'. Needs updating in the rooms.
the excellant staff
Excellent location, steps from the hill. Lockers to keep your ski equipment, pro shop inside hotel if you need rentals. Nice restaurant in the hotel. Rooms are basic, if you're there to ski than it's perfect. Hot tub felt a little dirty, saunas and pool could use some renovations. Restaurant a little pricey. Rooms had awkward smell.
I had booked way in advance and I was sort of dissapointed to find out that my room was all the way to the end of the hallway.Considering the fact that I was with my family, which includes three toddlers, that became very inconvinient for me to walk in and out.. If I knew there were other suits available I would be very dissapointed.Other than the above concern thanks to the staff for their service. Looking forward to stay there in a room closer to elevators.
close to the lifts, full service restaurant & bar, large common areas room needs a renovation, no indoor parking
We liked the assortment of activities that were available to us, the commodities (such as hot tub, pool, mountain biking, spa) and we liked the location.
I think the furnishings were quite dated particularly the televisions and appliances. The refrigerator was also old and noisy. The front disk didn't offer to sell me lift tickets so I had to go find them. I found out later that you could in fact buy lift tickets at the front desk. Actually booking.com should sell them. The wine in the restaurant was ridiculously expensive.
The location. The surroundings were breathtaking. The facility had a theater although there were no shows. They advertised a night life-but had none-However it was a beautiful restful spot and the staff was extremely gracious.
It is nice to have all you need in one place and we were able to ski right to our room.
Proximity to ski hill; quiet, kitchenette, clean Nowhere to park on arrival; coffee in rooms was bad...to give a true european-type experience, coffee should be a good brand and should be fair-trade organic (such as Bridgehead Coffee).
Quiet A/C system. It was disappointing. The hotel web site give the impression of something charming and romantic. The reality is otherwise: noise from the highway, no view to the river. Room was comfortable but a bit dark (small window). There was a fire place but no refrigerator (it 30+ °C outside).
great location courteous staff comfortable and very clean room.delicious breakfast quiet surroundings reasonable rate very noisy air conditioning
The food and service in the restaurant was excellent. Our room does not have aircondioner.
it was quiet and relaxing, the food was awesome and the staff were very nice. We were traveling with my husbands mom who is ill and found that it really is not the place to go if you are mobility impaired. The bathtub was impossible for her to use. It would be perfect for a couple who was looking for a weekend retreat
Friendly service We had an issue with the cost of dinner but it could be communication problem.
Nice hotel, nice rooms, good service (free use of washing machine and dryer).
The staff made a special effort to speak English even though we could understand French. They could see that we were more confortable in English so inconvenienced themselves for us. We had our 90 year old mother with us and she had trouble with the stairs. Also getting in and out of the shower was impossible.
Service was awesome. Room was delightful. Breskfast was excellent.
The room was very comfortable and the staff was helpful and friendly. The breakfast was good and dinner was excellent. No, everything was fine.
The staff were very freindly They need more staff in the dining area