2.0 MediocreMay 9 2022
Kayak didn't tell me that Hertz was closed at the time I choose to pick up the car.
10.0 ExcellentApr 9 2022
Easy pick up and drop off…clean.
8.0 ExcellentMar 21 2022
San Francisco Airport rental return address was very far from actual return location, but other than that, great experience!
10.0 ExcellentSep 20 2021
Representative they checked us in was friendly, informative, and made our experience great
1.9 HorribleSep 4 2021
The office closes at 6pm but my flight arrived at midnight... I had to pay $260 for a taxi. Customer service? "our office is currently closed, please call back during out business hours". Awful!
10.0 ExcellentMay 2 2021
4.0 OkayApr 14 2021
2.0 MediocreDec 7 2020
Rental was for 08:00 am, but the car was not ready until 09:00. Was told they do not have the staff and he could not tell me when the car would be ready. Once the car was delivered, still had trash in the back from prior rental.
8.0 ExcellentOct 13 2020
The staff was great, the service was excellent - easy pick up and drop-off (and the woman staffing the desk remembered me three days later!). I found the entire experience to be easy and understandable (where to go, what to do, etc.) from beginning to end.The car wasn't all that great. It was safe, it was functional, and it was most definitely clean. However, I would have preferred something a little more comfortable and modern, even at my small-car/low-level need.
9.2 ExcellentSep 9 2020
easy pick-up and drop-offcost was a bit high for the duration and distance I drove