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Amenities
| General | 24 hour front desk, ATM on-site, Air-conditioned, Bar/Lounge, Coffee shop, Cribs available, Designated smoking area, Express check out, Gift shop, Laundry facilities, No smoking, Non-smoking rooms available, Parking (surcharge), Pool (indoor), Pool (outdoor), Restaurant, Room service, Safe, Storage available, Wheelchair accessible | ||
| Activities | Fitness center | ||
| Services | A/V equipment rental, Business center, Car rental, Concierge service, Currency exchange on-site, Laundry service, Meeting/Banquet facilities, Spa, Wedding services | ||
| Internet | Internet (surcharge), WiFi (surcharge) | ||
| Policy | Pets not allowed | Landmarks |
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Guest Ratings
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Star Ratings
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| Orbitz |
Excellent, 1,613 reviews across the web | ||
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| Service | 92% found the | |
| Reception | 80% said the | |
| Service | 74% thought the | |
| Hotel Building | Building is pleasant. 73% of guests gave positive feedback. | |
| Grounds | Pleasant grounds. 71% of guests gave positive feedback. | |
| Noise Level | 51% thought it was | |
| Price | Price is too high. It had 53% negative mentions. | |
| Bathroom | 61% | |
| Room Maintenance | 61% thought they were | |
| Internet Prices | 62% thought it was | |
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reviews Friendly, helpful staff. Check in was quick and easy.
Wish we had a balcony...
Location and amenities
$25 self parking and couldn't get room cool enough. It's winter and the dry heat from heater makes it uncomfortable for me.
The price and location
Yes, the price of the parking is clearly a scam. To charge $25 to park a car for one night is one of those hidden fees that they don't tell you about until you get there. By then its too late. They should just charge more for the room upfront.
We asked for a roll away bed, they put me on hold and then said, we cant honor that request because you are in a room with a double. In other words, they had roll away beds but they just wouldnt provide it. My guess is that they looked our account up, saw that we paid a discounted price on Priceline and then decided not to help us. No doubt, if we had paid full price for the room, they would have taken care of us.They gave us a nice corner room to maximize our space.
Our safe had been put in 'lock' mode while open. So we could not use it. We did not have time to complain. I'm sure they would have done something to either repair or substitute for it if we had asked.
The hotel is centrally located and near to the Riverwalk, Alamo and the Convention Center. It is also connected to a mall and we really enjoyed this on one very cold, windy day.
As with most downtown hotels, parking is extra, in this case $25 per day. There is also no complimentary coffe, internet or breakfast so your total price per day increases.
Very nice workout roomlobby area, and staff
room seemed very low quality. seemed, at best, like a best western
Staff were very helpful and friendly,always making eye contact,always made to feel important
Lots of restaurant options, Staff was very freindly, room was clean and bed was comfortable.
Parking is a little expensive. This area of the river is quiet. I wish it were more mid river where I felt more comfortable walking to dinner.
the staff is awesome, they were really nice with us
everything was perfect :)
the location is the best part :)
