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Place is getting tired. Needs a refresh in the rooms
Room very quiet, clean Parking expensive and difficult to access
Very clean and elegant
Beautiful hotel, friendly staff, great food, and fun activities within walking distance! We had our dog with us and he enjoyed his stay too! We especially loved the Westin white tea products!
The hotel was clean. Check in was fast and the valet service was prompt and attentive. Make them walk the room with you at check out. I was charged a $50 smoking fee when I don't smoke.
Bed Cleanlinnes Bed Price
Staff was stiff
Location is great, staff were nice Bedding was inferior, restaurant was overwhelmed,
Modest accommodations Nothing special for price
Staff is awesome Very helpful and friendly. They met every need and then some for my family.
We had problems getting the room cool. Engineering came up once and promised to come back, but it was still too warm in the room. Otherwise it was a lovely facility, great location, terrific staff.
Make sure you look at the room beforehand. It was TINY.
If you are in Monterey park for Chinese food, you can't beat staying here. Renovation starts at 9am
The staff was extremely pleasant, and helpful. They greeted me each time, with a genuine smile. I would recommend this hotel to anyone.
Centrally located, friendly staff, knowledgeable people, and rooms were spacious.
Good food close by A little far from beaches
Nice rooms. The web site for the hotel under amenities said free breakfast. We did not get ffree breakfest. Even when I pointed out to the staff and showed Them. They said it was because I booked through a different web site. But under amenities listed is pool workout room and I was allowed to use those amenities. Free breakfast is always a consideration when I book hotels. So I was bummed. Started my day off bad.
This is a very comfortable and convenient hotel that our friends in Los Angeles strongly recommend us to stay. They also told us that it is a best hotel for Chinese tourists because of its best location. We will choose this hotel for our next trip to the US. For the time being we have no unhappy experience during stay in this hotel
A gorgeous historic hotel with wonderful vistas in a posh quiet nieghborhood! No coffee/tea maker in the room. They brought me hot water however!
Beautiful location. I wished rooms were little bit bigger, but was still good enough for our family. We had a pleaseant stay.
We have stayed at the hotel several times. We like the staff, the setting, the comfortable beds, the pool and the exercise facility.
fantastic place and great value-food was superb as was service!
Liked everything! Especially the complimentary shuttle service.
The hotel was first class all the way, from the magnificent grounds to the first class dining, to the rooms and the staff.
The hotel is located in a recently renovated 7 story 1920/30's building in downtown Pasadena. Close to banks, restaurants and shopping. Décor is chic modern. Due to it's newness, rooms and public spaces were very clean, fresh and attractive. The hotel has expansion plans for this year to include a centrally located pool area. Staff was very friendly. Parking is strictly valet and off site. I did not use the restaurant or bar areas and my stay was just 1 night.
The staff was very friendly and helpful. The design was fun but also honored the history of the hotel. Great location. No pool but they are going to have a roof top pool at the end of phase 2/ the end of 2016.
Love the bathtub and heated toilet seat. King size bed so comfortable. The cost of the deposit and hold on the room was over $600!!!
The room was spacious, modern, luxurious and clean. The bed was comfortable with good sheets and pillows. The bathroom was gorgeous tile with a really nice showerhead and good lighting. The air/heat was easy to control, the fridge/coffee maker were great and the electronics charging was a great bonus. Front desk staff and valet were really friendly. Have a less expensive self-parking option.
The rooms are so modern as well as the entire hotel
Very intriguing, comfortable. And ultra modern unique design like I had never seen before.
Clean, courteous and friendly staff Check in with car park is a bit confusing $23 over night parking unnecessary. Pretty safe street parking in surrounding
The staff were fantastic: very friendly and they went out of their way to make my stay comfortable. The room was clean and nicely appointed. The in-hotel food was great too. The location is good for CalTech, less than a mile to walk in. I have the impression that the hotel's rate is normally over the GSA limit but this time -- thankfully -- it was not. There's really nothing I didn't like. No microwave but you really don't need one in this location (downtown Pasadena); there are restaurants everywhere.
How modern it was. Parking was a bit pricey.
Bath tub spa. Toilet. Big TV Keurig cups, water bottles, and toiletries were not restocked on regular basis. Studio still felt small.
Super cute boutique hotel in a great location. Close to Paseo and to Old town. The staff was super friendly. The placement of the bathrooms were a little strange. No real privacy, so odd for newer couples.
Ease of check-in, parking and room location close to parking. Nothing. Great stay.
We were staying at the Courtyard for a family wedding. The negotiated group rate was fantastic...$119 per night for Friday and Saturday. The pool became the gathering place for all of us staying at the hotel. Loved the space. It allowed us to spend more time together. The restaurant food was much better than expected. The hotel would not honor the group rate for Thursday night. All of us traveling from the east coast had to fly in Thursday for Friday's wedding events. Service in the restaurant was slow.
Clean and comfortable Upon check out I realized the overbilled me. They billed triple the rate promised when booked. Their response was it will take two business days. After hours of my own time I was able to get it corrected
The service from the valet to check in to to food service was excellent and friendly and very professional. The room was very nice and decorated. Elevator and hallway carpet looked very dated. Room bathroom was unbalanced and boring. Night stand drawer handle needed to be better wiped clean.
The price ! The only thing this place has going for it is the location!
Water doesn't drain from tub
Check, some helpful staff Noisy b/c next to vending machine. Ask to be moved. Wanted me to move everything out before changing rooms. Hard with kids. didn't change rooms. Coffee maker didn't work.
Location ~ ENTIRE STAFF OF HOTEL !! Pool !!
Enjoyed are stay. It's a great location close to everything in Pasadena.
The Marriott was perfect! Sleek, large, clean comfy room. Mine had a view of the mountains. The location was in the center of the shopping district. Loads of eateries and great shopping.
I was looking for a cheap place to stay while I went to Universal Studios Park. It was cheap, close to a freeway and less than 30 minutes away from the park. The floors felt dirty and walking on the second floor walk way to get to our room felt like it was going to collapse
The price was low. Carpet seemed new, or recently cleaned. Old, run down motel in need of many repairs. I could hear my neighbors very clearly.
I really liked it - for the value for the money, it was old, basic, but clean, no bugs! Staff was great. Bed was comfortable. Great for a place to crash for the night.
I liked how cheap it was. It was a bit dirty and the staff wasn't super helpful or friendly.
Room was clean, good location, fairly quiet even though near the freeway, property feels quite safe as it is separated from the surrounding neighborhoods, Carl's Jr next store makes for easy breakfast, good place to stay if you are a solo traveler or just spending a quick night there The floor tile around the sink and bathroom were all broken and loose, shower/bath tub had seen better days, shower control is a strange 2-in-1 knob system, extended stays may be more comfortable elsewhere, the driveway is somewhat awkward with the off-ramp adjacent to it
Good enough to sleep Showers were old and fixtures loose ac unit to close to bed it didn't cool the rest of the room
Free porn, great t.v., clean room and sheets and mattress, very comfy and staff very nice. It was real great for the price...I was very shocked!!
Overall, the feeling was modern, clean, comfortable, and a place where I could do work as well as relax. The place is under renovation. There are still a few things that needed to be done in the room especially in the bathroom. But they were minor details, that will probably be addressed as they complete the renovation. The shower head was too high.
It was a good experience.
I liked that they served breakfast that was included I didn't like the fact that, I had to give a $100 deposit up front. That caught me by surprise, which I didn't like. I have gotten best western before and I didn't have those hidden charges. So that left us with $100 less for our weekend and that didn't go well for the kids.
easy freeway access and access to our specific event it was a little run down - TV didn't work right
Location, breakfast, nice office people. No chair for guests to sit on. Had 2 of our friends visit, but the couch is not enough. Put a small chair in the room.
The room and pool seemed clean enough. We rarely let housekeeping in for short stays, so we can't speak to that. Parking lot is terrible. Very small, horribly laid out and the spaces were tiny. Expect dents. The hotel is way overpriced for what you get. Rooms were clean but dated and ugly. The internet connection was spotty at best. We were also given a double queen when we booked a king.
Nice beds (although very high) and pillows. Breakfast was good! The breakfast lady was very friendly and quick at refilling the breakfast! The TV cable was out the whole night and next morning but it wasn't their fault, there was a big storm. They had a cable truck there when we came but it was still never fixed. I think they should have gave us a discount but didnt! no receipt because computer was out...again I'm sure because of the storm!
that is was located on Colorado Blvd not far from downtown old Pasadena. too little parking, not very kept up and not well cleaned.
The stay The reception did not know what to do. Disturbed my stay.
Nothing The hair in our room, and how dirty it was, and how we still haven't gotten into contact with the manager there
The claimed every room had a balcony but we stayed in a room without. They were not helpful with our request to upgrade either. Just over all not a good experience.
We loved the pool- great view and super relaxing. We were able to order margaritas from room service out there. Nice central location for visiting Disney and Hollywood.
The overall look of the place was very nice. The rooms need to be redone, very tired looking. I could feel the springs on the bed. We went to the New Year's Eve all you can eat Prime Rib and Lobster dinner. Almost everything had an Asian touch to it. Meaning the steak was Medium to Medium well and up. The lobster was cooked in a brown sauce. Just really not what we expected.
I have never stayed there before. I was pleasantly surprised how nice it was. The resort hotel was luxurious and accomadating.
Golf courses Ike & Babe Elevator noise Inconvenient restaurant location from lobby
Staff was great
grounds view from room window free parking noisy toilet when flushed low battery for safe in room short range from TV remote to TV
I would definitely go back
Location was decent. Food in the bar was pretty good. The rooms were super outdated and old. Paid for an upgraded room and the bathroom was the size of a very small cabinet. No outlet covers in our room just exposed plugs.
Near old town Pasadena and good restaurants The price was a smudge too much
I thought the staff was exceptionally courteous and helpful. In general, a very pleasant place to stay, and I would stay there again. The hallway by my room smelled musty, like a dog on a rainy day. The price of valet parking and breakfast seemed mysterious to me, poorly explained and arbitrary.
Fast check in, easy parking, courteous and efficient staff. We arrived, had valet parking ($2 difference between valet and self-serve overnight parking cost). Walked right up to desk with no wait. 3 minutes later I had keys in my hand. Room was clean and adequately appointed. In the morning my receipt was waiting for me and a call just before I left my room had my car waiting by the time I was in the lobby. Complete lack of jet packs and flying cars but I've yet to find a hotel with an adequate supply of them.
Efficient check in Clean room overall good experience Bar service could be much better
Room was clean and bed was super comfortable Tub was leaking and it didn't drain well so there was always a collection of water
The beds are clean and comfy The staff was great The bell hopes did everything for you with a smile The bar staff understand your drink needs The front desk staff is quick and good The shower had a clogged drain It was fixed but it was the down side of the trip
I was with a group of teachers in town for a conference at the Pasadena Convention Center, so it was nice that we were within walking distance. I will definitely be staying at another hotel next year. If you wanted internet it cost $10, there was no refrigerator, the girl at the front desk was rude and unhappy to help, the Starbucks on site only served coffee and tea (espresso machine broken), and you could hear the noise from the adjoining rooms.
Needs massive refurbishment. Everything old and tired... Furniture, bed, HVAC, you name it. Parking also was $19/$21 for self/valet... too high.
Front desk staff was sub par.
Heard music in our room coming from outside all night long.... Front desk staff unhelpful and unpleasant.
The location is good! The room. A lot of noise. Horrible view.
My room was next to elevator, so very noisy. Otherwise, no complaints.
I liked the looks of the lobby and location in relation to my trip needs. No brakefast included. Booked a "queen" bed and only two full size beds in one room was what I received without extra accommodation when I expressed disatisfaction.
We loved the pool, the restaurant, our room, the cleanliness, and no hidden charges. Bonnie, at the front desk used our name, when she said good morning, when we came down for breakfast. It was a very nice touch. No.
The room was very clean and bed was comfortable. Staff was very friendly and helpful. It's in a great location! Family friendly. Location is excellent because it's right across the street from Montebello mall and it has the movie theatre right up the street.
Just the bed. View was the roof! All.. It eas in construction, a mess, i dident smoke and gor cjarged for smoking 200!
We were a family of 5 who needed something near LA but not too close and this was perfect. Right near the freeway entrance for a 15min drive to downtown.
Great location next to civic center and Paseo de Colorado. Walking distance to popular areas of Pasadena. Bed was very comfortable, and I loved that it had a refrigerator and an iron in room so I didn't have to wait for someone to bring one. Room had been updated nicely. Staff was helpful and friendly. Staid, corporate looking hotel, not a charming boutique hotel. Pool area and fitness area were small - felt a bit cramped. There was a huge area next to hotel that was just a vacant plaza. Not sure if it was on hotel property, but if so, should make use of this for nice patio or larger pool area. Exterior and hallways could use a refresh like the room had - that looked worn or dated. Good hotel, but could be much better, given its great location.
The fruit infused water in the lobby!
Upon arrival had to wait about 30 minutes to check in due to reception staff running the nigh audit. Not a nice experience to wait for half an hour to check in at a hotel at 1:00 am. For some reason, they had us checking out a day earlier than set reservation. This led to our room being re-keyed and not made for when we returned at 10 pm after a day of being out and about. Not a good experience to show up to a hotel room with beds not made and towels on the bathroom floor.
The location is good. We come to LA for a wedding and stayed in Sheraton Pasadena. We had stairs in our room (between the bathroom and the main room). The bathroom did not have enough counter area for my makups (mine are very basic makeups, minimals for one to use). I had to put the makeups in the room. The trips between room and bathroom had to go the stairs, up and down. This was a terrible experience.
We needed a hotel in downtown Pasadena and the Sheraton was centrally located. The rooms had everything that we needed, including a mini refrigerator, iron/ironing board, lots of storage space, Ethernet jack and wireless internet. Also, I liked that parking was inside a garage rather than a surface light. The hotel was extremely clean and the staff was polite and helpful. I wish I could have stayed longer.
The free cook to order breakfast, evening reception, parking, and wifi... and, the friendly staff. Everyone looked like they enjoyed working there, very efficient and helpful. Comfortable accommodations. The accommodations were roomy, but it may be time for an update to the bathrooms. Our room didn't get cleaned when we stayed multiple days. Perhaps it was because we left our room late, but other hotels usually checked in with us just to make sure.
Big room, free vending machine, free breakfast.
Ashley at the front desk was so great, also, Diane, the bartender during happy hour, always knows remembers our group and takes great care of us.. we had the shuttle driver Candy drive us to my parent's house and pick up up, and he was very nice I slept on the pullout couch and it was awful
Staff seems to be less willing to help when booking through a third party vendor. No hot water in the room. Overall attitude of staff a bit unfriendly.
Room smell very bad
Thought it was a bit over-priced since it is a bit out from old town and some of the hotels near old town were priced a bit less. Lost satellite signal so could not watch anything on tv
Cleanliness and accessibility to resturants, walking distance
Bed was comfortable and clean. I've stayed at many Hampton Inns all across the USA. This one is the worst of the bunch. Staff not friendly .... not once did I see any employee smile. Nobody at front desk for check-in at 630pm, had to wait 4-5 minutes for desk person to arrive. Room was pretty worn-out and dirty, especially the carpet. "Complementary" Wi-Fi was incredibly slow; wanted to download a movie for my flight the following day, took ALL NIGHT to download 30% of the film. Staff would not deliver room receipts under door as with 99% of all other hotels, had to checkout at front desk, desk attendant appeared upset that I was bothering him for my receipt! Breakfast tasted like plastic.. Paid $169 for this quality experience, color me ripped off.
Forgot a backpack full of clothes r here, even though I didn't get a call from the hotel (even though the staff must have found it and I could have come back for it) when I did call and inquire they said they had found it and will courier it back. Other than that comfortable stay, good breakfast, though the room we had - 413 was small.
Better value than the Westin in Pasadena where we usually stay. Will make the Hampton Inn in Arcadia our go to hotel when we are visiting family in the area.
Nice clean property, free parking, free wi-fi , good breakfast and not too far from Los Angeles universal studios After 9:00 pm almost everything is closed only restaurant open was a place called BJ's food was pretty good with a good selection
We had a warm welcome at this hotel, friendly staff, the breakfast was really good compared to others we've been. It's not expensive and worth every dollar. I really recommend!
The location is very convenient. Room is clean and has a microwave. The pool is good. If your skin is very sensitive then stay away. My baby's skin became red and he scratched all night
The location of the room first floor by the elevator. You heard all the noise. The toilet made a loud noise when used or it run. Told the staff,.,
Convenient location, friendly staff, ample parking, multiple breakfast selections and clean rooms Lack of electrical outlets in room and inconsistent location of available outlets
Chan, friendly, and accommodating. And a great breakfast to boot.
Love Hampton inn always nice
Good service at desk; very clean rooms; location was convenient-easy access to major highways; great variety of shops in the area.
Staff was nice. Location was good to getting to good restaurants. Room should have been cleaner. I went to give my baby a bath and there was hair all over the tub. I also kept finding hair that was not ours on the counters, desks and on the bed. We were pretty grossed out by it.
Will not stay there again
Close to where my family lives. Mostly clean except for the smelly hallway carpet. Some staff were great and some were ok. Nice accomodations #1Upon arrival when we went up to the floor of our room the hallway had a strong damp smell, similar to body odor, probably from the carpet. We almost returned to the front desk for a refund but once we got into out room we did not smell it. #2 After a couple of days I realized that my back pain which made it uncomfortable to sleep through the night was caused by the bed which had comfort controls that were not working. Upon realizing this I requested the bed to be repaired that morning. When I returned at the end of the day I discovered it had not been repaired. They did give me that night without charge but i did experience a poor week of sleep. #3 I was surprised that with the price that we got the room for breakfast was not included.
The staff was very helpful and quick/attentive. The checkout out was a quick second and did not take even a full minute! Unfortunately, the room we were initially given was still dirty and not ready when we walked in. We were then given another room. Personally, we should have been given an upgraded room but we were perfectly fine with the other room we were given.
Friendly service, clean and functional rooms at an affordable price for the location within walking distance of the convention center and old town.
Breakfast was ok. Dowtown at 5 minutes by feet. During the night, the noise of the air conditioner of the neighbor room was too loud.
good location, clean room, free parking, free wi-fi, breakfast included, microwave and refrigerator in the room Wi-Fi signal a little weak in my room, on/off connection
quick procedures, thick walls, i.e. no noise from neighbouring rooms breakfast monotonous
Easy access, large room, comfy beds Breakfast was not so good. Egg yolk in boiled egg was overcooked and almost green.