Pros: I was extremely impressed by the customer service I recieved while first renting the.car. I just moved from Boston. to Los Angeles and have rented from many,but this has been the best experience ever. Knowledgeable, professional, polite and patient. I will be sure to rent specifically this Enterprise henceforth. The woman that assisted me deserves.a serious raise or well deserved vacation time.
Cons: I liked everything. Nothing really to complain. about .
Nov 27 2016
Job Well Done
Pros: Extremely well informed and professional. Great value. From.pick up to drop off,a job well done.
Cons: Nothing to report on a bad note. I recommend this business to others.
Nov 29 2016
Pros: The car was very good and the price was grest.
Cons: I rented from an office in Alhambra 4.4 miles from my home. They refused to take me all the way home. I was dropped off half way, and had to find another ride.
Feb 9 2017
i rented for 35 days and you would figure they wou
Pros: cars were nice and clean but I had 3 cars over 35 days=1 broke down and was replaced by a smaller car
Cons: they did not honor my kayak-priceline rental!!!!so I paid over $90 more!
2-they did not pick me up or take me home=are you serious=that's their slogan!
3-when my 30 day contract was over I re-rented for 4 days and they did not give me a deal after the above issues=REALLY?=poor customer service for a total of 35 days of rental you would figure they would kiss alittle ass.................-
Apr 4 2017
Cons: I booked an economy car and it was not available when I was scheduled to pickup. Therefore I was forced to choose a car that was bigger than what I had reserved plus I had to pay the difference.
They tried accommodating my financial needs by offering me a VAN! Not acceptable. I chose an economic car because I feel more comfortable and safe in a smaller vehicle
Jan 18 2017
Pros: Ordered through 3rd party travel site and registered the wrong location. Enterprise Associate onsite was extremely helpful in correcting the error and getting me on my way.
Jan 4 2017
Pros: Service people were excellent, everything worked well.
Cons: access to the gas tank requiring the driver door to remain open during fillup was a design flaw of the manufacturer, not the fault of rental car.
Feb 22 2017
A good choice in the face of torrential rains
Pros: I was going to be driving in heavy rains. My category of vehicles was not available at the Enterprise location (this often happens and I wonder why one bothers making reservations three weeks prior if they don't have the car available, like the funny "Seinfeld" episode). So, I was upgraded to a Mustang convertible but perhaps not going to be used to its full advantage because of the rain. Originally wanting a SUV I was perhaps better off with a vehicle with a lower center of gravity that provided more stability on wet roads and windswept conditions.
Cons: The Mustang apparently has a flaw: the rear passenger window seems to drop slightly. After driving off with the car, I noticed the window being ajar allowed rain and wind into the interior. I had to pull over and fix the window several times because it would not stay closed. The car rental place gave me a discount for the inconvenience.
Pros: What can I say. .. Great customer service. .New car. Great price. Also, it's local. No more goin to L.A.X to get a rental.
Cons: Nothing. I loved everything about my experience with Avis.
Jul 4 2016
Pros: New 2016 Toyota 4Runner. Easy transaction & drop off
Aug 4 2016
Andrew was an amazing manager/agent
Pros: I had a hard time finding rental car that I could rent from LA and drop-off at LAX. When I asked Andrew if they offered any shuttle to go to the airport, he immediately offered for a free return at LAX! However, on my drop-off day, the agent at the airport charged me extra $50. The next day Andrew found out about it and waived the fee for me before I called. 5-star for him!