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The rooms were spacious, clean, well designed and comfortable. Loved everything about the rooms. I would stay in the facility over and over again because of the rooms & facilities. The check-in process took me a half hour even though I had already booked online. The staff was disorganized and poorly trained with the check in procedure. They were dressed like they were part of the cleaning crew. Granted I checked in after 10pm. The breakfast is chaotic. The space where food is served is very small. Dishes were at the wrong end of the service area and so people were going every which way. Food was good. Flow is poorly planned.
we liked the location of the hotel and once we got a room things began to improve. when we checked in they assigned us a room that was occupied. our keys failed to work and it was not a good experience.
Good location, friendly staff. Limited parking in front
Nice hotel for the price. Nice location for getting to several ski resorts.
It's was very clean and the staff was very nice. I was very please with the stay. There was no hairdryer in the room.
nice, quiet, well maintained, good locaton n/a
The clerks registering guests were extremely personable and friendly. Made me feel right at home and went out of their way to see to my needs.
The simplicity and cleanliness of the Hotel. It was close to all ammenities and the city.
Cosmetics of the building were nice. The operations. No daily room service. The front desk staff member asked questions that did not make a good impression. It felt as if I was being interrogated. Copy of ID's for whoever is staying isn't good business. It makes the consumer feel untrustworthy and gives off the impression as that as well. The staff needs a better leader or a better business plan.
The pool was great and the outdoor fire pit was nice
The hotel staff were friendly and helpful. The hotel was not ready. It's in the middle of a renovation and you can tell they are trying to hold on to the 3 star rating; which it is not right now. I rarely provide reviews but i can tell you they are trying to be a nicer hotel but they just aren't there. For example, one of the party forgot a toothbrush and almost all other hotels i stay in offer a complimentary one. This hotel told us it's $3 at the little store in the lobby. Ridiculous. IMO they are simply riding their name 'Coutyard by Marriott' and just aren't cutting the mustard.
No air conditioning - only the fan was working. It was doable so I didn't complain until I checked out. They were very appologetic and seemed anxious to get it fixed.
This hotel was beautiful, the staff was super friendly and the location was awsome. I will definitely be staying there again.
Our family of 5 fit easily into our hotel room. The beds were comfortable, and there was no fighting from my kids (because everyone got a bed). My kids loved the pool. Although it was quite small, it was big enough for them to play around and have fun. The bathroom was super clean. The shower even looked brand new or unused. The subway tile was sparkling white with no water marks or mildew. The breakfast bar was quite crowded, and I had to wait 20-30 minutes to make a waffle for my kids (there were only 2 waffle makers, and a long line of guests all wanting waffles). The staff did seem quite busy at replenishing the food as it was getting devoured as soon as they brought it out. It just didn't seem like they were set-up to accomidate that many guests on a busy Saturday morning. My only suggestions would be to add a few waffle makers, and more food on busy mornings.
The overall look of the hotel, lounge & rooms was very nice. The beds were comfortable. The rooms are quiet. The staff was friendly. Breakfast was tasty. I didn't like that we had to wait for more food to be cooked and tables to be wiped off before we sit and eat.
Loved the price for my stay.
The price was good. The room was dirty dried food on table... hair in the bathroom. Door didn't open properly.
Upon arrival, we had to clean our own room... housekeeping never did.
Friendly front desk service willing to accommodate and help none
Nothing, other than the hotel they transferred us too. No hot water available, dirty room, window that did not lock. There is a door where anyone could come in as they pleased! Unsecure place felt unsafe!!!
First is hard to find ( I did reservations on line) then finally I got there, they were having problems with their key system. So someone had to open the door for me then I wanted to go out with no keys yet so I had to get someone again to open the door for me. I'm at the room then I want to turn the heater on but didn't work so they came to check it out , basically they just come to the room to tell me what I already knew. I ask for an other room and their answer was the were booked out and the couldn't do anything else for me, it was a cold night. Also I notice that the sprinkler system was leaking water in to the room
Room was clean, beds comfortable, wifi worked well. All in all, a decent hotel for the price. The only issue I had was the desk chair was stuck on the lowest height which made it hard to work at the desk. The staff told me all of the chairs had this problem.
Keith at Getaroom was very helpful in getting me and my fiancé to a different hotel when Kayak completely and utterly messed up. The Ramada Draper had never heard of me, was fully booked, and never received my payment. The staff were rude and standoffish, and told me it was my fault. I called kayak and was passed on to Getaroom, which after around half an hour of inane marimba music on repeat, were able to put me in touch with one of their managers. While I was waiting in the lobby, another person came in who had also booked a room at the Ramada Draper with Kayak, and was also told their reservation, and their money, was no where to be found. The manager at Getaroom very kindly put me in a nearby hotel of a different franchise at no extra cost, which was absolutely fine, but the management of the entire situation was diabolical, and clearly far more than a single freak accident.
Friendly staff, Washer and Dryer access. breakfast was available although the bread was dry and the milk wasn't cold there were items in the mini fridge from previous occupants, shower head was crusty, and the whole place was muggy and stuffy for October...
We were happy with the hot breakfast. The manager reception In the evenings was a welcome surprise. The space in the room, a king suite, was nice but would have been nice to have more than one chair at the table. The pool seemed to have too much chlorine.
Very helpful staff, including the GM, who did his best to resolve our problem - booking.com sent a reservation for a wrong room to the hotel. Great breakfast and after-ski snacks, pool and hot tub, good accommodations. 30 mins to Alta.
Location was great!!
Very clean room. Quiet location about a half mile from highway. Very comfortable bed. Lots of dining and shipping nearby. I definitely enjoyed my stay and will stay again.
The breakfast was amazing! Best hotel breakfast I have ever had. The pool didn't seem very clean and wasn't very warm.
The breakfast.and very clean.super helpful friendly staff
Food, friendliness, accomodations No
Great staff and great rooms No
The staff was incredible. Everything was great.
This guest did not leave comments about this hotel.
Price. 24 hour coffee, tea. free wifi. explanation of room cleaning service (it's about time). No resort fee (verses Las Vegas...). Quiet location. Breakfast. Breakfast options great overall. Egg sandwich offered on Sunday but not on Monday. Egg tray available both days.
This guest did not leave comments about this hotel.
We found the room to be good enough quality. You could tell they've been updating, and there was a few things that still needed TLC however the room was clean, the beds were cozy, and the staff was friendly. The breakfast in the AM is also a perk. Location was okay, however at night it you could definitely hear traffic, and it really didn't apprear to be the best neighborhood.
The room was an upgrade so it was comfortable. The STAFF was very nice & helpful. We stayed over 1 week and was overall comfortable. The breakfast was a good size with a variety of choices. The room was mostly clean. The manager should not work here or anywhere that requires cust. serv.! I was told I was the 4th-5th person this week to say the same thing. The breakfast was the same choices everyday & I don't like sausage.. The carpets in the rooms should be shampooed more often- my son's feet were black everyday and he's too young to understand keeping socks on. I had to pay a higher rate to stay on the first floor (I have 2 babies- 3wk & 11mo with a stroller) because they don't have an elevator. Then the manager wanted to make me get an even bigger more expensive room because he wanted to count my babies as "2 persons" and didn't want us to have a king bed. The nice ladies at the desk are the only reason we didn't take our business somewhere else.
Value for the location and ease to reach center city Access road
The room was very nice and clean!
It was very nice and clean. People were friendly. I could never get the internet to work. It said that I was logged in, but the signal was too weak for me to do anything on my laptop or iPad. We were also a little bit disappointed in the breakfast. They had tons of options, just no protein other than egg
Clean room No parking, no info up front if was under construction! Price was rediculous for this location !
The location is central to the places I go. Right off the interstate and easily accessible to other major roads. There was also a stop for the front runner within easy walking distance. I didn't use it, but it would be a convenient option for travel. It was under construction. I didn't leave my curtains open because there was scaffolding right outside my window. I would have liked to enjoy the view.
This hotel is under major construction. Yes, they did the best they could to make it a good stay, but had I known about the construction, I would have stayed somewhere else.
Room was clean, bed comfortable and free bottled water/candy bars. Hotel was under construction. When I checked in they requested a credit card for any incidentals. I was told that their would be no charge against my debit card. A $100 transaction was posted against my account. I called and they said this was a standard practice for the hotel.
Friendly staff and efficient check in. Rooms were recently upgraded and appearance and amenities were very good. Breakfast was tasty and convenient. The heater ran constantly and was VERY noisy. Couldn't sleep because of that. Towards the end of my morning shower there was not adequate hot water. I had reserved 4 rooms and all of us had the same experiences with noise, restless night and water.
Great location. Comfortable beds and super friendly and accommodating staff.
From staff to breakfast, everything was top notch. Even though the lobby and main floor were being remodeled, everything was great. The rooms had already been redone and were very tastefully remodeled. As a former Starwood employee, I notice small things Not at all. We would stay there again, even if just to see how the lobby turns out.
The amenities were wonderful and the staff went above and beyond to make sure we had a great experience. The included breakfasts were delicious with many and varied choices. The cookies at the front desk and week-day-evening 'happy hours' were awesome! No
The location is great. The room was very nice and comfortable. This hotel is in the process of a major remodel. They are doing an excellent job of containing the construction chaos. Once I found the temporary entrance, all was fine.
Ambiance of room and location Hotel under going remodel with registration and entry way a nuisance so star level could have been 2 until completed
The staff was very friendly and always there for any questions or to request anything. The location was nice and quite. The 12 hour drive to the hotel. Next time I will fly as well. :)
It was nice and new and a had a lot of room with a couch in my room. Nothing. It was a great place to stay.