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The rooms were spacious, clean, well designed and comfortable. Loved everything about the rooms. I would stay in the facility over and over again because of the rooms & facilities. The check-in process took me a half hour even though I had already booked online. The staff was disorganized and poorly trained with the check in procedure. They were dressed like they were part of the cleaning crew. Granted I checked in after 10pm. The breakfast is chaotic. The space where food is served is very small. Dishes were at the wrong end of the service area and so people were going every which way. Food was good. Flow is poorly planned.
we liked the location of the hotel and once we got a room things began to improve. when we checked in they assigned us a room that was occupied. our keys failed to work and it was not a good experience.
Good location, friendly staff. Limited parking in front
Nice hotel for the price. Nice location for getting to several ski resorts.
nice, quiet, well maintained, good locaton n/a
It's was very clean and the staff was very nice. I was very please with the stay. There was no hairdryer in the room.
The simplicity and cleanliness of the Hotel. It was close to all ammenities and the city.
The clerks registering guests were extremely personable and friendly. Made me feel right at home and went out of their way to see to my needs.
Cosmetics of the building were nice. The operations. No daily room service. The front desk staff member asked questions that did not make a good impression. It felt as if I was being interrogated. Copy of ID's for whoever is staying isn't good business. It makes the consumer feel untrustworthy and gives off the impression as that as well. The staff needs a better leader or a better business plan.
The pool was great and the outdoor fire pit was nice
No air conditioning - only the fan was working. It was doable so I didn't complain until I checked out. They were very appologetic and seemed anxious to get it fixed.
The hotel staff were friendly and helpful. The hotel was not ready. It's in the middle of a renovation and you can tell they are trying to hold on to the 3 star rating; which it is not right now. I rarely provide reviews but i can tell you they are trying to be a nicer hotel but they just aren't there. For example, one of the party forgot a toothbrush and almost all other hotels i stay in offer a complimentary one. This hotel told us it's $3 at the little store in the lobby. Ridiculous. IMO they are simply riding their name 'Coutyard by Marriott' and just aren't cutting the mustard.
This hotel was beautiful, the staff was super friendly and the location was awsome. I will definitely be staying there again.
Our family of 5 fit easily into our hotel room. The beds were comfortable, and there was no fighting from my kids (because everyone got a bed). My kids loved the pool. Although it was quite small, it was big enough for them to play around and have fun. The bathroom was super clean. The shower even looked brand new or unused. The subway tile was sparkling white with no water marks or mildew. The breakfast bar was quite crowded, and I had to wait 20-30 minutes to make a waffle for my kids (there were only 2 waffle makers, and a long line of guests all wanting waffles). The staff did seem quite busy at replenishing the food as it was getting devoured as soon as they brought it out. It just didn't seem like they were set-up to accomidate that many guests on a busy Saturday morning. My only suggestions would be to add a few waffle makers, and more food on busy mornings.
The overall look of the hotel, lounge & rooms was very nice. The beds were comfortable. The rooms are quiet. The staff was friendly. Breakfast was tasty. I didn't like that we had to wait for more food to be cooked and tables to be wiped off before we sit and eat.
Keith at Getaroom was very helpful in getting me and my fiancé to a different hotel when Kayak completely and utterly messed up. The Ramada Draper had never heard of me, was fully booked, and never received my payment. The staff were rude and standoffish, and told me it was my fault. I called kayak and was passed on to Getaroom, which after around half an hour of inane marimba music on repeat, were able to put me in touch with one of their managers. While I was waiting in the lobby, another person came in who had also booked a room at the Ramada Draper with Kayak, and was also told their reservation, and their money, was no where to be found. The manager at Getaroom very kindly put me in a nearby hotel of a different franchise at no extra cost, which was absolutely fine, but the management of the entire situation was diabolical, and clearly far more than a single freak accident.
First is hard to find ( I did reservations on line) then finally I got there, they were having problems with their key system. So someone had to open the door for me then I wanted to go out with no keys yet so I had to get someone again to open the door for me. I'm at the room then I want to turn the heater on but didn't work so they came to check it out , basically they just come to the room to tell me what I already knew. I ask for an other room and their answer was the were booked out and the couldn't do anything else for me, it was a cold night. Also I notice that the sprinkler system was leaking water in to the room
Friendly front desk service willing to accommodate and help none
Nothing, other than the hotel they transferred us too. No hot water available, dirty room, window that did not lock. There is a door where anyone could come in as they pleased! Unsecure place felt unsafe!!!
Upon arrival, we had to clean our own room... housekeeping never did.
Friendly staff, Washer and Dryer access. breakfast was available although the bread was dry and the milk wasn't cold there were items in the mini fridge from previous occupants, shower head was crusty, and the whole place was muggy and stuffy for October...
The price was good. The room was dirty dried food on table... hair in the bathroom. Door didn't open properly.
Room was clean, beds comfortable, wifi worked well. All in all, a decent hotel for the price. The only issue I had was the desk chair was stuck on the lowest height which made it hard to work at the desk. The staff told me all of the chairs had this problem.
Loved the price for my stay.
Our room was clean, and most things met my expectations. The water temperature in the shower was TERRIBLE. After adjusting the temperature to a comfortable level, it would fluctuate to very hot, then back to where it had been, then to very cold, etc. About 25% of the time it was almost scalding hot, and about 25% of the time it was freezing cold. I talked to the front desk about it three times. They said they had been having issues with the boiler, new plumbing, etc. Showering took about 50% longer than it should have because I couldn't stand under the water about 50% of the time.
We found the room to be good enough quality. You could tell they've been updating, and there was a few things that still needed TLC however the room was clean, the beds were cozy, and the staff was friendly. The breakfast in the AM is also a perk. Location was okay, however at night it you could definitely hear traffic, and it really didn't apprear to be the best neighborhood.
That it was comfortable ad's spacious with lots of pillows That my confirmation or reservation was not sent to the hotel so they was not aware of me showing up
Nice looking facility, reasonable rates. I didn't appreciate waiting for 5 minutes in an otherwise empty lobby to be noticed at the front desk (with Nicklodeons Good Burger on the lobby big screen - not very professional) when the 20 something year old guy did show up he wasn't very attentive to his job. Some of the time the guy was watching the show on the tv behind me instead of completing my check in (VERY UNPROFESSIONAL.) I was the only one checking in, but that shouldn't matter. Fast, courteous service is the simple expectation. I didn't experience any of those traits. The shower in my ground floor room took 10+ minutes to get warm and the drain was so slow the tub was over half full of cold water by that point. There were about 8 cars in the lot.....not that many people taking showers all at once, in the early evening, to explain the cold water issue. Once the water was warm, the tub still wouldn't drain fast enough to avoid eventually overflowing, so I had to turn the water off and wait for it to completely drain before I could fully rinse off. The shower and tub spigot weren't totally secure to the wall either it's like the construction in the remodel wasn't great quality because after those discoveries I was noticing details I usually wouldn't bother to pay attention to. The rooms decor was nice, and the price was okay, but I was hoping for a pleasant, surprise new favorite, but got the cold hand of disappointment instead. I'm not even interested in giving it a second try....which makes me sad because the pictures showed so much promise.
Close to restaurants and stores Dirty bed covers Had to unscrew bulb on lamp to turn it off Bed VERY uncomfortable TV kept losing signal Train right outside our window Hallway noise at all hours (seemed to be a "by the hour" type establishment as well as a nightly one) Above us sounded like elephant herd migrating Breakfast was terrible (powdered eggs, waxy mini donuts, fake juice, white bread and Styrofoam plates/glasses) We asked to change rooms after night 1. We were told ok, after breakfast. After breakfast, we were told we would have to wait until after 3. We never got to change rooms. Not the quality we thought we were getting. I think the property recently came under new ownership...
Location good, rooms good; inexpensive and clean Hot tub and juice dispensing machine (at breakfast) broken for days and staff totally helpless and ineffective at addressing -- my suggestion that they go and buy juice in bottles for breakfast was met with nervous smiles... Probably not their fault (i.e. management source of problems...) but they are the representatives of the business and were not impressive.
Fridge and Micro., chair & ottoman, large armoire with safe. Updated Bathroom & furniture. Comfy bed. Clean. Convenient office area. Room was nicer than expected. Breakfast was very bad - few choices & everything gone before end of BF time period. Hot coffee/tea not available in lobby after 9AM. No table in room. There is a desk though, and some space on top of the large TV unit.
A bit dated, but very comfortable. Clean and nicely equipped. No signage on building made it difficult to locate. Apparently new signs have been ordered and will be up soon.
Even though they were under construction the rooms were gorgeous the beds comfortable in the staff very polite That the building was under construction
The staff in the evening were wonderfully helpful and accommodating. They think of anything skiers need and have it there. Even if you don't ski, this is a great place to stay. And, they're cookies are awesome! We didn't want to rent a car or drive to the mountains. They have a shuttle that will take you anywhere in a 5 mile range and the morning driver is awesome. We were skiing Big and Little Cottonwoods, so the 960 and 962 buses stop at Sandy Civic Center which is about 3 miles away. Each day we took the shuttle to and from the Bus depot, the ride is @ 45 minutes to the resorts. If you want to head into SLC, you can take the hi-speed train from the same station. There are plenty of restaurants and shopping around the area. We walked to many places. It's safe, clean, well located, and we thoroughly enjoyed our stay.
The price. Continental breakfast ended too early. Our room was basically in the lobby and everyone has to pass or door to get to the breakfast area. There was no fridge in the room.
Staff was very friendly and helpful. Breakfast was adequate - eggs, waffles, toast, etc. - not just cereal and sugar. Location was a little seedy late at night, but not as bad as many places we've stayed. Location convenient to expressway and Salt Lake City more than compensates.
The room was an upgrade so it was comfortable. The STAFF was very nice & helpful. We stayed over 1 week and was overall comfortable. The breakfast was a good size with a variety of choices. The room was mostly clean. The manager should not work here or anywhere that requires cust. serv.! I was told I was the 4th-5th person this week to say the same thing. The breakfast was the same choices everyday & I don't like sausage.. The carpets in the rooms should be shampooed more often- my son's feet were black everyday and he's too young to understand keeping socks on. I had to pay a higher rate to stay on the first floor (I have 2 babies- 3wk & 11mo with a stroller) because they don't have an elevator. Then the manager wanted to make me get an even bigger more expensive room because he wanted to count my babies as "2 persons" and didn't want us to have a king bed. The nice ladies at the desk are the only reason we didn't take our business somewhere else.
Value for the location and ease to reach center city Access road
Great staff and great rooms No
The staff was incredible. Everything was great.
Price. 24 hour coffee, tea. free wifi. explanation of room cleaning service (it's about time). No resort fee (verses Las Vegas...). Quiet location. Breakfast. Breakfast options great overall. Egg sandwich offered on Sunday but not on Monday. Egg tray available both days.
Very clean room. Quiet location about a half mile from highway. Very comfortable bed. Lots of dining and shipping nearby. I definitely enjoyed my stay and will stay again.
Food, friendliness, accomodations No
This guest did not leave comments about this hotel.
The breakfast was amazing! Best hotel breakfast I have ever had. The pool didn't seem very clean and wasn't very warm.
This guest did not leave comments about this hotel.
The breakfast.and very clean.super helpful friendly staff
The rooms were very clean. The staff was friendly and the breakfast was really yummy. My kids loved the pool. Free WiFi is always good. The beds were horrible!! The mattresses are so old, they're sagging in the middle.
90% of normal expectation for a hotel met. Coffee machine didn't get clean 3 out of 9 nights.
Amenities were all inclusive. The decorating in rooms was nice and granite counters gave cleaner feel. A handle bar was missing from shower and part of shower head that lies flush to the wall was disconnected.
Nice place to stay, for taking a chance on a last minute booking. Appreciated having the indoor pool, with children and cousins on a cold day - it was a hit!
The location is close to the Events Complex where we attended a show as vendors. The room was clean. The staff was friendly. The breakfast room was always too crowded for comfort. The room door would not latch on it's own. Letting the door shut on it's own wasn't enough. A good push or tug was needed to lock the door. From the Interstate a U-turn is required to get to the hotel. It's not easy when pulling a trailer or driving a larger vehicle.
The staff was nice, the room was very clean, the coffee was good, we appreciated the experience. They even provided a roll away bed for the 7 yr. old child in our family group: Senior mother, adult daughter and son, and daughter's 7 yr.old daughter. Nothing.
20-25 minute drive to Snowbird ski resort. Very convenient to tons of shopping and restaurants too. Breakfast included boiled egg and bacon along with usual continental breakfast items. Very affordable.
Location was great!!
Location was great! Bathroom very run down, stove didn't work needs to be updated!
We were happy with the hot breakfast. The manager reception In the evenings was a welcome surprise. The space in the room, a king suite, was nice but would have been nice to have more than one chair at the table. The pool seemed to have too much chlorine.
Very helpful staff, including the GM, who did his best to resolve our problem - booking.com sent a reservation for a wrong room to the hotel. Great breakfast and after-ski snacks, pool and hot tub, good accommodations. 30 mins to Alta.
It was nice and new and a had a lot of room with a couch in my room. Nothing. It was a great place to stay.
The staff was very friendly and always there for any questions or to request anything. The location was nice and quite. The 12 hour drive to the hotel. Next time I will fly as well. :)