Guest reviews of Embassy Suites by Hilton Santa Ana Orange County Airport
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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10.0 "Excellent wellness & sports facilities."10.0 "
top-notch fitness area , thought 100%." -
9.6 "Excellent breakfast."9.8 "98% were
happy with the price of the breakfast ." -
9.5 "Incredible bar."10.0 "
Delicious alcoholic drinks , according to 100%." 8.9 "89% thoughtbeverage prices were a great value ." -
8.8 "Great service."7.6 "76% said the
reception staff was great ." 8.1 "81% thought theservice was very professional ." 9.1 "91% wereimpressed by the valet service ." 10.0 "100% found therestaurant service to be one of the best ." 9.2 "92% werehappy with the shuttle service ." -
7.1 "Good amenities."9.2 "92% found the
grounds to be nice ." 7.7 "77%enjoyed the lobby entrance ." -
6.6 "Location is acceptable."
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5.2 "Average cleanliness."6.9 "69% thought the
cleanliness of the hotel was average ." -
5.2 "Rooms are ok."6.3 "Only 63% said
rooms were big enough ." 5.8 "Beds were acceptable for 58%." 5.0 "Only 50% found thebalcony ok ." -
5.0 "Average comfort."6.3 "Only 63% said
rooms were big enough ." 5.8 "Beds were acceptable for 58%." -
3.2 "Disappointing internet connection."1.7 "83% said the
wifi quality was bad ."
Overall Rating
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9.6 "Excellent breakfast."9.8 "98% were
happy with the price of the breakfast ." -
9.6 "Incredible bar."
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8.6 "Great service."7.5 "75% said the
reception staff was great ." -
7.4 "High value."9.8 "98% were
happy with the price of the breakfast ." -
6.1 "Location is acceptable."
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4.8 "Not very clean."4.6 "54% said
rooms were dirty ." -
4.8 "Not very comfortable."
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4.8 "Rooms are not good."4.6 "54% said
rooms were dirty ." 1.1 "89%complained about the bathroom ." 1.3 "87% thought they werepoorly maintained ." 1.3 "87% foundproblems with the furniture ." 1.8 "82% thought thetv was sub-standard ." -
3.5 "Internet is poor."
Overall Rating
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9.8 "Excellent breakfast."9.8 "98% were
happy with the price of the breakfast ." -
9.5 "Incredible bar."10.0 "
Delicious alcoholic drinks , according to 100%." 9.1 "91% thoughtbeverage prices were a great value ." -
8.8 "Great service."7.9 "79% thought the
service was very professional ." 10.0 "100% found therestaurant service to be one of the best ." -
6.5 "Location is acceptable."
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5.1 "Rooms are ok."6.3 "Only 63% said
rooms were big enough ." 5.6 "Beds were acceptable for 56%." -
5.0 "Average cleanliness."4.7 "53% said
rooms were dirty ." 0.4 "96% said thebathroom was dirty ." -
4.9 "Not very comfortable."1.8 "82% thought it was
too noisy ." 2.4 "Air conditioning was criticized by 76%." 0.3 "97%criticized the small bathroom ." -
3.1 "Disappointing internet connection."1.7 "83% said the
wifi quality was bad ."
Overall Rating
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9.7 "Excellent breakfast."
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8.7 "Great service."
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7.5 "High value."
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6.7 "Location is acceptable."
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4.8 "Not very comfortable."1.6 "84% thought it was
too noisy ." -
4.7 "Rooms are not good."4.4 "56% said
rooms were dirty ." 1.3 "87%complained about the bathroom ." -
4.7 "Not very clean."4.4 "56% said
rooms were dirty ." -
3.4 "Internet is poor."1.8 "82% said the
wifi quality was bad ."
Overall Rating
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8.5 "Great service."
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5.4 "Average comfort."
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5.1 "Rooms are ok."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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9.1review from
The suites are spacious and lovely; the breakfasts and happy hours, a wonderful feature. The heating/ac system is inadequate: although it was chilly at night, the system was not set to provide heat. The staff provided a space heater, but... not what I'd expect from a fine hotel.
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10.0review from
Friendliness of staff , very comfortable and the hospitality wa above and beyond. $15 per night parking
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7.7review from
The size of the room was great, the location was easily accessible to the freeway, the complimentary breakfast was gteat, the cocktail hour was nice just maybe needed a better selection of alchohol. The public area could have been cleaner, room service trays would stay in the hallways all day, the elevators were in desperate need of vacuuming. The front desk staff could have been more friendly, upbeat, and helpful. We had a small issue the night before check out, my car battery died. I figured security could give up a jump in the morning ingredients when we checked out. Upon check out I asked if they could and the front desk agent saI'd no, we asked why and the answer was simply we can't. She suggested maybe we ask the valet, so we did and he said no. They had their shuttle vehicle, a big SUV, just sitting up front, I asked if they could use that, the answer was still no. Unfortunately they seemed to be okay with us being stranded in their parking lot. They were zero help, along with the fact they just didn't care.
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4.5review from
A truly good hot breakfast. The maids didn't clean/tidy our room for the second nights stay. Also, the pillows are awful. The front desk offered a foam pillow, but it was never delivered! One of the two TVs didn't work correctly and maintenance guy said other rooms were problematic too. The wifi was slow most of the time. Lastly, having to pay $15 per night for parking is ridiculous. I did however get that waived because of all the mentioned room issues.
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10.0review from
Quick check in. Very clean room.Close to all our activities. 12 min to Disneyland,17 min to Laguna Beach. 5 min to Airport. Very good parking. Well lit grounds. Overall Great stay. Staff seemed very neutral.
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10.0review from
mediocre breakfast however great made to order omelets. All come with your stay which is worth the hotel in itself.
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9.7review from
Coctail hour and made to order breakfast was a great way to start and end the day The climate control for the room is based on the season and weather. It didnt get cold enough for my liking. No real complaint though
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2.0review from
Good breakfast The Front Office Director is the worst ever, exactly the one who was Duty Manager on 5/23/2015. He is mean to the guests and does everything he can to NOT help them. I would have rated this hotel as average if it was not of this individual who ruined my day with my family.
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9.6review from
everything nothing
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9.1review from
The suites are spacious and lovely; the breakfasts and happy hours, a wonderful feature. The heating/ac system is inadequate: although it was chilly at night, the system was not set to provide heat. The staff provided a space heater, but... not what I'd expect from a fine hotel.
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10.0review from
Friendliness of staff , very comfortable and the hospitality wa above and beyond. $15 per night parking
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10.0review from
Quick check in. Very clean room.Close to all our activities. 12 min to Disneyland,17 min to Laguna Beach. 5 min to Airport. Very good parking. Well lit grounds. Overall Great stay. Staff seemed very neutral.
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10.0review from
mediocre breakfast however great made to order omelets. All come with your stay which is worth the hotel in itself.
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9.7review from
Coctail hour and made to order breakfast was a great way to start and end the day The climate control for the room is based on the season and weather. It didnt get cold enough for my liking. No real complaint though
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9.6review from
everything nothing
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4.5review from
A truly good hot breakfast. The maids didn't clean/tidy our room for the second nights stay. Also, the pillows are awful. The front desk offered a foam pillow, but it was never delivered! One of the two TVs didn't work correctly and maintenance guy said other rooms were problematic too. The wifi was slow most of the time. Lastly, having to pay $15 per night for parking is ridiculous. I did however get that waived because of all the mentioned room issues.
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2.0review from
Good breakfast The Front Office Director is the worst ever, exactly the one who was Duty Manager on 5/23/2015. He is mean to the guests and does everything he can to NOT help them. I would have rated this hotel as average if it was not of this individual who ruined my day with my family.
