Very poor customer service. Not 1 issue was ever responded to in a good way. Poor breakfast & meal event.
Latest deals for Embassy Suites by Hilton Santa Ana Orange County Airport
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Deals from
$76
•Cheapest rate per nightCompare prices for Double room, King room and 24 more Embassy Suites by Hilton Santa Ana Orange County Airport deals.
Double room, 2 double beds
$76
nightly with fees
King room, bed type unknown
$89
nightly with fees
Standard room, 1 double bed
$100
nightly with fees
Standard room, bed type unknown
$103
nightly with fees
King room, 1 king bed
$123
nightly with fees
King room, 1 king bed
$123
nightly with fees
King room, bed type unknown
$124
nightly with fees
Queen room, 2 queen beds
$130
nightly with fees
King room, 1 king bed
$130
nightly with fees
Standard room, bed type unknown
$130
nightly with fees
Queen room, 1 sofa bed
$132
nightly with fees
King room, bed type unknown
$132
nightly with fees
King room, bed type unknown
$141
nightly with fees
King room, 1 king bed
$153
nightly with fees
*Total includes estimated local taxes & fees payable on check out.
Amenities at Embassy Suites by Hilton Santa Ana Orange County Airport
- Indoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee machine
- Valet parking
- Free airport shuttle
- Business center
Reviews of Embassy Suites by Hilton Santa Ana Orange County Airport
5.7
Fair
1564 verified ratings
Wonderful
382
Very good
127
Good
171
Okay
119
Fair
173
Mediocre
126
Poor
466
Summary of reviews
Guests say
Guests consistently praised the hotel's breakfast, especially the omelette bar and cooked-to-order options. Some guests appreciated the spacious rooms and friendly staff. However, there were significant complaints about cleanliness, with reports of dirty rooms, bugs, and lack of fresh linens. Service was often described as unresponsive or unhelpful, and several guests experienced issues with broken or slow elevators. Overall, while breakfast and room size were highlights, cleanliness and service need improvement.AI-Generated from customer reviews
Reviews(6)
Q&A(5)
Tips(10)
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Score by provider
6.2 out of 10
960 reviews
5.1 out of 10
411 reviews
7 out of 10
26 reviews
7.6 out of 10
1 review
7.6 out of 10
6 reviews
All reviews
Pros (+) Bed was comfortable
Cons (-) This hotel is in need of a major renovation. Paint peeling off walls, carpets were very dirty. Bath room door wouldn’t shut unless you leaned on them. Light sconces missing. Bathtub lever to turn on shower was broken. Restroom in the bar area was disgusting. I could go on.... Breakfast ran out of many food items 90 minutes before it was supposed to end.
Pros (+) Good breakfast.
Cons (-) Room temp is not controllable using thermostat. Rooms were over 80 degrees with no way to adjust. Front desk said central air is set for the entire hotel. Very uncomfortable to sleep when it is close to freezing outside but 83F in the room. Had to leave a window open to try and cool it off. Both TVs in the suite did not work and flashed a No Signal error. Called the front desk for help 3 times and...
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Pros (+) Everything was great, service was fantastic and our room was clean and very nice!
Cons (-) Everything was 5 stars! Thank you for everything Embassy!
Pros (+) The suites are spacious and lovely; the breakfasts and happy hours, a wonderful feature.
Cons (-) The heating/ac system is inadequate: although it was chilly at night, the system was not set to provide heat. The staff provided a space heater, but... not what I'd expect from a fine hotel.
Pros (+) Friendliness of staff , very comfortable and the hospitality wa above and beyond.
Cons (-) $15 per night parking
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
What are the best times to visit the hotel?
The high season is in July, and the low season is in August.
How comfortable are the beds at the hotel?
The premium mattresses promise an excellent night’s rest, ensuring a comfortable stay.
Is parking available at the hotel?
Yes, the hotel offers parking, free airport shuttle, private parking, and valet parking.
What can guests expect from the complimentary breakfast?
The complimentary breakfast is exceptional, with a delicious buffet and made-to-order omelettes.
How is the cleanliness of the hotel maintained?
The hotel ensures daily housekeeping, enhanced cleaning, and disinfection of high-touch surfaces for a clean and safe environment.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Take Advantage of the Free Breakfast
Many guests praised the complimentary breakfast, with made-to-order omelets being a highlight. It's a great way to start the day before heading out to nearby attractions like Disneyland.
Consider Parking Alternatives
Some guests found the paid parking to be expensive and inconvenient. It might be worth exploring nearby parking options to save on costs.
Request Early Breakfast Accommodations
If you have an early start, consider requesting special accommodations for breakfast as it typically starts after 6 am. Some guests found this timing a bit late for their plans.
Check Room Amenities
While many guests enjoyed the spacious rooms and comfortable beds, some mentioned maintenance issues such as mold in bathrooms and malfunctioning air conditioning. It might be helpful to check the room thoroughly upon arrival and request a change if needed.
Utilize the Free Airport Shuttle
The hotel offers a free airport shuttle, which can be a convenient and cost-effective way to get to and from the airport.
Be Mindful of Noise Levels
Some guests reported noise disturbances, particularly from freeway-facing rooms. If you're sensitive to noise, consider requesting a room away from the freeway.
Explore Nearby Dining Options
While the hotel offers dining facilities, guests also recommended exploring nearby restaurants for a variety of dining experiences.
Inquire About Early Check-in
If you have specific arrival time requirements, it's advisable to inquire about early check-in options to ensure a smooth start to your stay.
Communicate Any Issues
If you encounter any problems during your stay, don't hesitate to communicate with the staff. Many guests found the staff to be understanding and helpful in resolving issues.
Location
1325 East Dyer Road, Santa Ana, CA 92705
What's nearby
- Embassy Suites by Hilton Santa Ana Orange County Airport83 yd
- Rickenbacker1.3 mi
- Santa Ana Zoo2.4 mi
- Grand Central Art Center2.7 mi
- Santora Building2.8 mi
- Odd Fellows Hall2.8 mi
- Pacific Electric Sub-Station No. 142.8 mi
- Downtown Santa Ana Historic Districts2.9 mi
- Ronald Reagan Federal Building and Courthouse2.9 mi
- Howe-Waffle House and Carriage House3 mi
- Old Orange County Courthouse3 mi
- Jerome Park3.1 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Embassy Suites by Hilton Santa Ana Orange County Airport
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
March | July | $147 | $176 |
Cheapest month to stay with an average 24% drop in price. | Most expensive month to stay with an average 50% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
Embassy Suites by Hilton Santa Ana Orange County Airport
Which month has the cheapest rates at Embassy Suites by Hilton Santa Ana Orange County Airport?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest month to stay at Embassy Suites by Hilton Santa Ana Orange County Airport is November, with an average nightly rate of $128. The most expensive month is July at $184 per night.
What is the cheapest day to book Embassy Suites by Hilton Santa Ana Orange County Airport?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest day to book Embassy Suites by Hilton Santa Ana Orange County Airport is Thursday, with an average nightly rate of $136. The most expensive day is Friday at $195 per night.
How far in advance should you book Embassy Suites by Hilton Santa Ana Orange County Airport?
Based on hotel prices found by KAYAK users over the last 12 months.
To get the best price at Embassy Suites by Hilton Santa Ana Orange County Airport, book around 8 weeks in advance. This could save you approximately 29% compared to booking last minute.
KAYAK's top tips for your stay at Embassy Suites by Hilton Santa Ana Orange County Airport
FAQs when booking at Embassy Suites by Hilton Santa Ana Orange County Airport
Nearby hotels and places to stay
Closest
See more nearby staysCheapest
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See most recommended stays in Santa AnaGood to know
Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|
2.7 mi | Santa Ana J. Wayne/Orange Cnty | 2.4 mi |