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Everything was clean, from the front entrance to the hall way. The room was very spacious, the Wi-Fi was fast and the breakfast had a little bit of everything. This comfort inn is located within driving distance to grocery stores, convenience stores and eatery's. The sticky elevator floor.
I was taking my first business trip to San Antonio and enjoyed the hotel. I have stayed at many hotels and never had a staff so friendly.
Very clean, friendly and comfortable hotel. Very nice pool area. Most of the time we were the only ones using the pool and hot tub. There is currently some construction in front of the building, but we experienced no noise or inconvenience from it. The only 'con' would be that the road is basically a one way frontage road and to get back to the mall and restaurants that are just up the road, you have to loop around. It takes about 10 minutes to get a half a mile back to the mall. Otherwise, it was a great stay during Fiesta in San Antonio!
It was nice and clean and some staff were great but overall it was good Some staff acted like they didn't wanna serve us but the staff that were nice made up for it
I really enjoyed the staff. They were friendly and accommodating. Traveling with kids and family the only negative was the 'Hooters' restaurant right next door.
Customer Service My teen kids wanted to go to Hooters
The front desk staff was very friendly and accommodating. They upgraded our room upon request with very little price increase. They were great with directions and just overall very pleasant. The hotel is very new and modern, and very clean. The beds were extremely comfortable (equal to some of the 4 star hotels in which we have stayed). The plasma t.v. was awesome. The a.c. is controlled by a thermostat on the wall which allows you to keep the room comfortable. I would have loved to stay the full 3 nights we had booked but thanks to X we left after only one night. If we go back I would definitely stay in this hotel again. It is also really close to lots of shopping and dining and just off of I-35N. Highly recommended!!
Nice staff Dust on everything, including cups in room. Greatly lacking breakfast--didn't clean/make bed in between my two night stay
Location was convenient for reason to be in san antonio Priceline discount was minimal....$5 off!
got there late, no issues checking in, night staff is friendly and quick to serve! Breakfast was great!
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This guest did not leave comments about this hotel.
Quite I like it
Awesome facilities for adults and kids, great staff, scheduled activities, best of all they value your business and it shows. Only negative is we had several rooms and the daily activities were not shared with all the rooms so improvement can be made with guest communication/information. But when we asked staff questions we got an immediate answer.
Very friendly staffs. Nice and quiet get away. Very cleaned room. Close to nature. Extra nice touch was they were playing a movie at night in the park! Not a thing.
like the natures trail and all the deer running aroung that was cool rooms are outdated, feel cold and old. missing pictures on the wall that were obviously there.
We enjoyed the spread out rural setting. We were greeted by 6 deer within 15 yards of the road as we entered the facility. The outdoor facilities like swimming pool, hot tub, miniature golf, and hiking trails are great if they are your cup of tea. T Bar M appears to focus on group events and has an atmosphere that is more casual than other 'resorts' that I have visited. The staff was very courteous and helpful. As we left, about 12 deer less than 10 yards from the road bid us farewell. The facility is 2 stories and does not have an elevator - not a problem unless you have some mobility challenges. Also, there is no on site dining.
The staff worked with me very well. I told them I need to change rooms to the first floor so I could plug in the heater block and they changed it just like that. That Customer service with a smile The tub looked in bad shape. It was piling and 2 big gauges in it. The door frame looked like it was kicked in
Cleaning staff was good that tended rooms Internet was horrible: password changed everyday and was unreliable.
I liked everything it was great n/a
Price, parking lot well lit, and bed was comfortable. Staff was nice and able to switch our room however the second room was just as bad Room was DIRTY and outdated. Hair in bathroom, bathtub had stains and chipped paint - everything looked dingy. Couch was disgusting - was DIRTY and stained, the cushions were thin and didn't have any padding
The room was nice, loved the couch and coffee table. The bathroom looked like they shut the door to remodel the room and forgot to do the bathroom. The tub was unfinished and it smelled off.
the price was awesome and the staff was very nice and helpful. Plenty of parking. kinda of nitpicking but the grout in the tube could be redone or at least patched up a bit.
Really nice friendly staff. The price for wed thurs then for fri the price doubled.
Location. Drains in both the sink and tub were very very slow draining. No freezer in fridge - would have been good to re-freeze my ice packs.
Flea and comfortable nice color scheme Breakfast only fair
Someone just opened our door at exactly checkout time and told us we needed to check out immediately
Big rooms Dirty carpets, wall cracks, and strong smells in the halls
Beds were comfortable. Our view looked like a dumb site w/ donkey's that made noise throughout the night. Staff seemed not to care the first day, but once refreshed, the following day staff was very helpful.
Gal at the front desk was friendly. Room was clean. Could hear several of the guest's dogs barking throughout the night. Made for a difficult nights rest. Will likely stay somewhere else next time.
The morning staff very friendly the stAff when I checked in madee feel like I should turn around and walk out
Excellent value, every clean and new, breakfast was plentiful (the waffles were a hit with my younger son), staff friendly and helpful, I would stay here again if in the area. The location was not inspiring, handy to the I35 but in a field near an industrial area.
I liked it was close to the main highway. 1) Although it was close to the highway, entering the facility or exiting the facility was difficult. The median was in the way of the entrance and you had to go down a ways in either direction to go into or out of the hotel. 2) The lady at the front counter was not very friendly. We arrived early (12:15 pm) for a wedding we were attending at 4:00 pm. We were not allowed to go into the room because it was not 3:00 pm. My wife had to get a local hairdresser to do my wife's hair. When we came back (still early 1:30 pm), we waited in the lobby with all our luggage. Another couple arrived at 2:15 pm and they were allowed to sign in. My wife approached the desk again and asked why they were allowed to sign in and we finally were let in after a gentleman said there was no problem. Our room was prepaid from March 2015. I would not recommend this place to anyone visiting New Braunfels, TX. In the morning, the same receptionist, was cleaning up the breakfast area and taking away food items 15 minutes before the end of breakfast. I did see the manager/owner replacing the scrambled eggs for those who arrived about ten minutes to 10:00 am. some families were still trying to feed their kids and some older couples were just getting a light fare.
Help with printing flight boarding document was about the only positive thing I can think of. Oh & The coffee in the morning was excellent. The night counter agent was just this side of downright rude. I was the only customer but I was not greeted or acknowledged until he DEMANDED ID & credit card. After dropping my bag in the room I went back downstairs to have a cigarette. I had a problem unlocking my room so went back downstairs for help. He was on his cell phone as we went back to my room. He opened the door & left without 1 word. Took the do not disturb sign off the door @ 9:15. Got back to the room that night & NOTHING WAS CLEANED NOR THE BED MADE!! Told that they don't go back to rooms to see if the sign came off the door. Spoke with Mr Personality and was told that if the sign was on the door when they went by the cleaners check a box for DND so...the agent I reported to said he would ensure that my room was cleaned. Yeah, half-*****. Dirty glasses left in rest room, 1 of 2 trashs cans emptied...a royal messs!! Requested a partial refund when checking out & was told that I had a great deal because I used the website so, basically, too bad-so sad. Never again will I frequent this hotel chain & if I have my way neither will any of my friends or family.
Within munutes of caling front desk to report clogged sink, maintenance was ar at our to.fix it. Bathroom counters had not been cleaned. Sink clogged
Rooms were clean, staff was nice.. The breakfast buffet charged my card 2 times. Once for the cost of breakfast totaling 49.95 and they also charged my card an additional 495.95 and failed to tell me they made a mistake. Now I am trying to get the money back from the hotel.
Breakfast omelette was good. Friendly staff Clean and well stocked bath Room was very nice Crab soup was not good. . Limited TV channels. Hotel was hard to see from I 35
Clean rooms, decent facilities Room smelled like smoke
It feels like home
nothing the entire place smelled of a strong mildew odor that was overwhelming. Staff would not cancel my reservation because I booked through hotels.com so I ended up paying for two days that I didn't stay. my room was unlocked when I arrived which creeped me out, and the desk clerk was unphased by the news and didn't seem concerned. by far the worst hotel experience I have ever had.
My stay was very nice. Clean room, clean hotel, pool well kept. I have to say that Jo Anne the kitchen Manager went the extra mile and was a stand out employee. I would stay again here and location is between NewBraunfuls and San Antonio great for trip to Downtown or Waterpark! Only complaint would be is that when you turn tv on you are directed to purchase menu first and once my 8 yr old son tried to turn tv on and a women in a nighty appeared advertising the adult channel. I just thought that was distasteful. There should be a process of more than one button pushed before something like that appears in front of your family.
Guy who checked me in was awesome
Felt comfortable there and didn't have any complaints overall cleanness was key and it was good. The bed with pillows were very comfortable very luxurious because made me stay more. The gentleman assumed we wanted a handicap room but quickly changed the room for us. I just wanted to be comfortable and get what I ordered on website so next time I go I will call to verify room also ahead of time.
service was great they gave me the room right away explained everything that I needed to know not enough tables for breakfast had to wait till someone was done
Clean, decent breakfast, felt safe. Nothing really special. Had what I expected. Value nor really there for 130 a night but prices are up everywhere I guess.
Everyone was so helpful and nice. The breakfast was yummy!!
When I think "Suites", I think a bedroom and living area separated by a wall. Had planned on having kids sleep in bedroom and I would sleep on fold out couch in living area. First, the fold out couch was filled with grass. They said they'd give us another room, but I ended up purchasing an entirely separate room so could have separation from the kids.
It was very quiet & I felt secure in the environment. The ad said New but it felt as if the hotel was years old. I didn't feel it was very clean. Lamps wouldn't turn off I had to unplug it from the wall. And the sheets wasn't changed the bed was just re-made.
It was a very nice hotel and it was located in a good area to be able to enjoy all that the area has. no
I felt the staff could have been more attentive. The breakfast area was running low/out of several items while the staff watched the t.v. in the lobby. Several trash cans were overflowing and you got a sense that the staff just didn't want to be at work.
We didnt like anything We did not like that the staff did not clean our room during our stay. They kept giving us the run around about why they did not clean the room. There was no reason they didnt clean the room. We will never come back to this hotel and would not recommend to anyone else.
There wasnt a thing that we asked for that they couldn't provide. They sometimes even went out of their way to make sure you had what you needed to enjoy your stay. I was supposed to leave a day earlier but enjoyed this place so much I added an extra day. They are great at giving directions, recommending places, and making you feel Like a true guest! The rooms are very clean and have a mini fridge and microwave. Every time I come back to new braunfels I will be staying here
The location and the price. The breakfast was good. The bed mattress was worn out.
EVERYTHING WAS O.K. EXCEPT.......SOMEBODY TOOK THEIR DOG IN THEIR ROOM AND THAT DOG WAS BARKING ALL WEEKEND!!!!!!! I COMPLAINED ABOUT IT AND THE STAFF DID NOT DO ANYTHING ABOUT IT.!!!!!
It was the most economical in the area The floor was not clean and it smelled very musty. The bathroom sink did not have a filter on the faucet, therefore the water sprayed all over the sink.
Friendly staff great location
Location Cleanliness, and how they walked in my room while my 15 year old daughter was in the bathroom and then left the room door open. But I guess u get what u pay for. We only were in the room to sleep that was all and to get changed and proceed with daily activities.
Hotel clerk was very nice, room was clean, location and price perfect!
Nothing Did not have the room I reserved even though they said on sight they had two just before arrived Room was not clean carpet had long term dirt. Internet connection gave problems. Signs of drug use on property
Room was nice. Quiet. Beds comfy Toilet not flushed when we arrived.
We enjoyed sitting out back, looking at the river. Only thing that would have been better, would have been drink service. Nothing
Great hotel !!!
Great location. We were within 5 miles to several family friendly venues. Kids loved Alamo Drafthouse being right across the interstate from the Hotel. Staff was very friendly and hotel was very clean. The pool was great and you could kayak in the river right at the hotel. We will stay here again. Loved it.
Armand did a great job. And so did the staff.
Friendly staff Breakfast wasn't replenished by staff. - no yogurt - no sausage - few apples - few bagels I felt like there was a limit for the day and the softball team wiped it out and she just stood there or worked verrrrry slow. Comforter was heavy and slick. When you moved it slid off bed.
Very clean. Everyone was extremely friendly. Loved the roomy rooms and comfortable bed. I'm returning in June and I'll be staying there again without question No complaints
Very clean, friendly staff. Great location. Many restaurants near by. Heb and Walmart right across the street. Good variety of things for breakfast. Coffee available in lobby all day and night. Beds are to hard. Wifi didn't work in rooms, just in the lobby.