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Great staff and breakfast. Love the pool and fitness room.Room is clean, location is easy to find. Room is a bit dated and parking gets tricky if all the spots by your room are full.
The staff were friendly (even when we didn't get there until 1 am, after the airline managed to lose our car seats between flights), rooms were quiet and clean, and I was amazed by the exercise room. Most have a few weights, a treadmill, and not much else. This was fully equipped with weight machines for a quality workout, plus two treadmills and an elliptical. My only regret was that we couldn't stay longer so I could take full advantage of the pool and exercise room. My girls loved the indoor pool and hot tub, and the breakfast was great too. This is my top choice the next time we travel to Burlington.
The price. I didn't like the spider in my towel, and I didn't like my muffin at the breakfast w/mold inside. I mostly hated the pillows in our room. I hated the fact that there was no iron. The vending area had towels under the one machine and it stunk. We will not go there again.
Each morning there was no hot water. There wasn't even any hot water pressure and we all received reduced rates. We will not be going back there next year
location as good for what we needed room was musty and damp
Good out of the way location, but very convenient. request a room which faces toward the back. The view was relaxing and lovely and quiet. I suspect the front rooms which face Rt. 7 are quite noisy, especially at the morning rush. The room air conditioner was ancient, the knobs were missing, and it cycled through every few minutes. Each time it started it sounded as if a motorcycle was revving up.
The Hilton Burlington always has a great staff and the location of the hotel means you will have a great view of the lake and a quick walk to restaurants, bars, and shopping. Very convenient to get in and out of Burlington to take day trips around VT. Rooms feel outdated and require some TLC to mirror the brand you expect from the Hilton.
Loved the views of Lake Champlain! The location was fantastic, as we were just steps away from Church Street, Lake Street, and many other amenities of downtown Burlington. The staff was very friendly and accommodating, and the fire pit outside was a huge bonus! There was no microwave in the room and the bathroom didn't have a fan, which made for some very hot, sauna-like showers! The walls were pretty thin, and we heard most of our neighbors conversation the first morning. The construction of the parking garage also made parking a bit of a headache, but that was just a minor detail.
Location and view We did not have a very nice stay. Their was fecal matter on the shower curtain. The room did not smell the best. The ac did not cool the room at all. It was about 90 degrees out during the day and when we went back to the room in the evening the room was hot with the ac on full force. Was not a very pleasant stay especially for $270 a night. The view was great from the room, that was about the only good thing from this stay
It was honestly a good price for a hotel with a really good location in Burlington. Not sure if you can find a nicer hotel for the price. If I were to come back I would try to find an Airbnb... Don't use the taxi service the concierge desk will call for you. The taxi they ordered for me took forever and the driver had been smoking in the van, so it smelled strongly of cigaret smoke. The taxi also charged me over double what an Uber cost to take me from the airport to the hotel. People were partying in the hotel rooms around us and they made a lot of noise and trash in the hallways. There were some hockey games going on in the area which I think is what brought the party crowd in.
Everyone was so friendly, knowledgable and treated me 1st class! View is amazing and room is very comfortable. a++ worth it I wish breakfast was included during our stay.
I liked the beautiful views of Lake Champlain and the proximity to the downtown area.
Location was perfect for what we came to see. Front desk staff at check out was very helpful and accommodating after letting them know about our stay. Construction in the room above us early Monday morning. The room had clothing left behind from previous guest as well as an employee beer can under the dresser.
Good location. Bummer to have to pay for parking
AMAZING! A great location, loved the free bike rental, loved the staff, loved the pillows! Overall, a great stay~
Polite staff and clean rooms. Had to pay for parking!
Location was great, staff was friendly Facilities seemed worn, especially their dining area, not to the standard of other Hiltons. The room's view was an internal walkway to the garage so we couldn't open the blinds, and heard the constant hum of their outdoor air exchanger. Most likely an unlucky draw of rooms, unless that is their discounted section. Too booked to change rooms.
Great location. Worth the extra $ for lake views *Staff is hit or miss. *We booked on Aug 8 for Oct 8 arrival and our room type (King) was "sold out" when we arrived. Seems to me someone just didn't do their job and allowed people who arrived earlier in the day to upgrade their room.
the convenience of off the highway on the highway. the elevator was out of service, which was not a problem for us, but would be for a handicapped person. And we woke up to a power outage.
Great bar Expensive buffet
Club room Pool and gym poor
I thought the room was above adequate and the courtyard was very well appointed
The room was clean. The bed was comfortable. The shower was great. The bathroom was big. Great location. Free parking and shuttle to downtown. The breakfast in the Club Floor 4th was not very good. The eggs tasted very bad.
Storm absolutely rocked it with customer service. I hope the Storm never ends.
Room and dinning area were very nice They did not honor the Kayak price so, it cost and additional $90 to stay. Please be aware of this.
Room had peeling paint on the ceiling- not something I want to see at over $200 for a night!!
Big room. Big shower. Comfortable bed. Free shuttle from airport; arrived quickly. Nice restaurant was open late. No place to hang suits in room. Was given a double room for no good reason; voluntarily kept it instead of changing rooms on 2nd night. Mixed up parts of bill that were supposed to go to me vs. what goes to the company. Wound up with entire room rate on my card for what I though was a prepaid room, but receipt was mailed to company not to me.
We like to be ecological responsible and chose not to have towels and bedding replaced everyday. we hung the sign on the door as directed and that wish was respected. What we did not expect was that the bed would not be made and the normal cleaning done. Disappointing.
Comfortable bed, friendly staff, clean room No fridge or microwave in room and paid for a "deluxe" room. Hotel is a strange layout.
the garden in the inner courtyard, the nature trail outside entrance doors too low and flimsy, lobby and courtyard garden dirty with detritus of the previous day, front desk staff too cool and directed at one another to be attentive and helpful to guests
Loved the airy, lodge-y feeling main common area, which we were able to use for a birthday party while there. The staff was exceptionally friendly and helpful. Would definitely stay again. Only complaint was the sofa bed, not very comfortable.
Was far more than expected. Staff was excellent. Suite was immaculate.
Very roomy and clean accommodations. Staff was friendly and helpful. Included breakfast and lunch wasn't gourmet, but the hotel was a fantastic deal, even excluding the complementary meals. Will definitely be staying here when I return to Burlington!
Staff was very helpful. Loved the free breakfast, and they provided a pack n' play at no charge to us as well.
Staff were very helpful and friendly. Breakfast buffet was very good w/ample choices for anyone. Pet friendly, there were tags to put on your room door to let people know a pet was staying there. Large comfortable suites.
Great breakfast and nice evening reception. The suite was nice for a family. The bedroom was small for 3.
The hotel is a cozy haven in South Burlington. The fireplace, coffee and tea available 24 hours/day, nice and well-appointed suite, dinner and drinks included on weeknights as well as breakfast, comfortable pool and hot tub, cushy down pillows on our king sized bed, and friendly staff-all make this a great place to stay. We stayed with our four year old but it would be great for business or friends/couples. The location worked for us. It a couple blocks from Trader Joes and the interstate. It was a 10 minute drive to downtown. If you're looking for a place that you can walk to other cute things, this is not the spot. There are restaurants and a bit of shopping that are walkable but it's along a busy road and mostly strip malls.
Place was in the right spot downtown, had a wonderful restaurant on spot, overall great place I would stay again The room next to us fought until about 3am and nothing was ever done about it.. I tried calling down but couldn't get thru to the desk for some reason.
Amenities--all. Not a thing!
Employee's are excellent!!
rooms were clean. breakfast was good. location to colleges was good. staff was excellent traffic during week was bad. especially trying to get out of parking lot to college area.
Very convenient location - clean facilities - excellent staff
This hotel was a good value. It did not have top of the line amenities but theit location, services and all around offering are in line with the rates they charge.
nothing Pool was broken Very noisy, people drinking late in the hallway
What an amazing deal we got for this place. We accidentally ordered the suite apparently and our room was HUGE. The staff was very friendly and it was a low-key environment seemingly insulated from the bustle around it. The complimentary breakfast was pretty standard, and was well-stocked every morning. Our room was kept clean and we overall we loved our stay. The only issue I guess would be that there is NO indoor pool on premises. We asked and were told our key would work down at holiday inn to get us into the pool and hot tub though. We never used those facilities anyway but we would've if they were on-premises. Also, the floors of the room are surprisingly cold, thanks to the tile in the bathroom. I really have a hard time even thinking of "things I didn't like" because this place is great!
The room was beautifull and spacious and clean.
Room and public areas were excellent. Everything worked. Surpringly nice fitness center. Good breakfast. Very nice staff. Highly recommend!
Our room spacious with lots of windows. We liked having 2 separate sinks. Very quiet. We chose it for the cost. If you wanted to be closer to downtown, you had to pay more for the same comfort.
Breakfast buffet was surprisingly good. Front desk staff was very friendly and helpful. Room had a musty smell. Maid service disregarded do not disturb sign on the door and attempted to enter the room. Overpriced.
Very comfortable bed, coffee maker, free wi-fi No hot tub.
They say that the airport shuttle is available 24/7, but although it runs 24/7, they don't always have available seats. We had to take a 4:15am shuttle instead of the 4:45am shuttle we wanted. So not only did we have to hang around the airport longer than we'd hoped, but we had to wake up at 3:30 am.
The staff were super friendly. The room was big. There was mold in the bathroom shower (which my wife is severely allergic to!), the heat was stuck on and the room was 79 degrees. When I went to the front desk the employee on duty was apologetic but said there was nothing he could do. So I had to struggle with the window to open it, but alas, it seemed to be jammed shut. Also, I'd like to note, the stains on the bedding sheets was off putting.
I was very happy with this hotel. Easy access from highway, big, clean rooms, friendly staff, free breakfast. Everything was new/updated - carpets, bathroom fixtures, furniture, beds.
The location was beautiful. The room was nice but not as nice as expected for a posh resort. The toilet was not working properly and when I reported it, the staff seemed uninterested in fixing that problem.
The dining at the hotel is really the attraction since it's associated with New England Culinary Institute. The food, especially at their "Butler's" restaurant was very good. Smallish portions encourage enjoying all courses, including dessert, and the wine list, while limited, had some good selections. If you are impatient, the service can be slow. If you are a foodie, enjoy your companions (and the meal) and make an evening of it. Room service is good and reasonable, given the level of the food. There were some small things -- peeling wallpaper in the bathroom, for example -- that should be corrected for a hotel at this level. While the room was spacious (we had a suite with kitchen, jacuzzi and a small gas-log stove they call a "fireplace") it had a "hotel" feel that failed to set it apart. We felt it was overpriced for what you got, and will probably continue to stay in bed & breakfasts rather than repeat a visit here.
Very nice amenities and landscapes, super friendly staff, two great restaurants on site. Nice room, nice spa services and easy 30 min drive to Burlington. Didn't love the location. It's not in a charming area really - you get off the road to Essex and then it feels like an industrial zone. As you pull in the Essex, you feel like you're in an oasis, but because the surroundings are unappealing, you're limited to whatever is on-site.
The room was spacious and meals were superb. The staff was friendly and helpful and the new spa was luxurious. The bathroom was too small and old fashioned for such a nice hotel.
Quiet, clean and comfortable. Easy access to airport and Burlington Parking can be a little tight.
The amenities and friendly staff made us feel very welcome. Pillows were too big and uncomfortable, and the tiles and grout in the bathroom was a little moldy.
Great food and friendly staff. Loved the curried apple soup.
we liked the spa area a lot, the food and the overall atmosphere of the hotel
Friendly staff. Good food. Although I booked a room online with two queen beds and a fold out - and paid the extra for a jr suite, when we arrived, the room had only one bed. When I called the front, they said they had no record of the request. They could not provide me with such a room because they were fully booked and wedged us into a room with two queen sized Murphy beds and provided us with a cot. There was no room to walk in the room. There was no separate living/dining area and kitchen. My rate was not adjusted downward to reflect the significant downgrade in accommodations. The telephone did not work when we checked in. The TV remote had no batteries in it. I like this resort a lot from past stays. I was really disappointed this time.
Easy shopping, movie theater and great food.
In room Menus for the restaurants were not up-to-date. Often had different prices listed for the bruch. For example, the brunch was listed at $21.95 and 19.95 but actually cost !19.95
Rental bicycles in front entry for client use. Room view overlooking roof of adjacent building.
If you want a hotel that is truely Vermont in downtown Burlington this is the place. It is totally Vermont. Beds are wonderful, the staff is great and the hotel is beautiful.
I loved having a fireplace in the room, just wish that we were told we needed to get our own firewood. I also loved that our dog could be included in our trip The maid that cleaned all weekend was loud and slammed doors. I understanding she's cleaning and it looked like it was just her but a slamming door is not what I want to wake up to at 730 am
Close to airport. Good location. Bathroom was too small. Room was muggy.
The staff was very nice
Room was spotless. Bed very comfortable. Staff very accommodating. Should have shuttle service to church street( height of restaurants and shopping) and the waterfront
The room was very clean and well appointed. My son LOVED the indoor pool
Decor and presentation of our room was pleasing. Very comfy bed. Close to the lake in a decent area. Staff very helpful and friendly. Interiior decor of corridors was poor, carpet needs replacing. I was worried what state the room would be and was pleasantly surprised when I opened the door.
room smelled damp and stale.
The gentleman at the front desk had a great sense of humor. There was a nice selection at the continental breakfast which can be tricky because of my dietary restrictions. The beds were extremely comfortable and the location was great for the price point we were looking for. I really enjoy when I can peruse a binder in the room with information about hotel amenities and area attractions. I was able to find information about the amenities online and area attractions in the lobby.
Clean Comfortable bed Modern bathroom Efficient
The bed was really comfortable. The room was OK overall. Location is convenient. Noisy neighbors well into the night. Staff was not particularly service oriented, basically friendly but not as helpful as they could have been. This was not a cheap stay, so not a great value, minimal amenities.
Room was nice and clean, staff was friendly. The door was warped and did not latch very well.
The breakfast that is included with your stay In-room coffee maker Upon waking up on my last morning, I had 2 itchy, red welts...I got bed bugs...more have since developed! They do not offer conditioner (only a combination of shampoo and conditioner), only The exercise room is very bare bones, one treadmill and one crappy bike The hallway floors did not get vacummed once during my 3 day stay, they were dirty and full of salt from outside
Quiet Clean Comfortable Bed Nice Sheets Door stuck Outdated room with stain on the ceiling No thermostat: heater/air conditioner unit seems to be from the 50s or 60s. Manual operation with lots of noise. They only give you a single coffee packet. No tea. Coffee maker is set up in the bathroom (!!!) with the cord screwed into the wall, so you can't even move it Carpet somehow stained Extremely noisy fan when you turn on the bathroom light
Clean, quiet, comfortable, Breakfast minimalist.
Nothing, because I never went. I thought I had made a reservation for Saturday night; on Friday night the motel called and asked if I was going to keep my reservation! I looked, and sure enough, according to the computer receipt I was supposed to be there on Friday night. I needed Saturday night because I had to be in Vergennes, 20 miles away (but 70 miles from my home) at 8 am on Sunday. The motel refused to return my $153 or change the reservation to Saturday, and Expedia couldn't persuade them. So in the end I had to get up at 5 am on Sunday and drive the first thirty miles in darkness and fog; my net earnings for the day, after deducting the cost of gas and a motel room I didn't use, was $40. The first error was with the reservation system, but I deeply resent the refusal of North Star to be even slightly flexible.
The staff were absolutely wonderful. We had a terrible experience the evening before, so we switched to the Courtyard. Seeing and listening to what happened, the staff did their best to allow us to take care of our vehicle while we waited for our room, and even accommodated an early check-in because of our needs. Thank you so much! You saved the 4th of July for us!!!
Loved the location. Close to everything in Burlington. Restaurant was awful!!!! Service was slow and it took over an hour to get our breakfast.
Good location Heating/cooling system high in wall which blew right on my body, constant fan. Carpet and walls were dirty, poor wifi.
Close straight drive to middle of town. Quiet hotel, but right off the main road. A little pricey.
Room was neat and clean. Staff is very friendly. Absolute bang for the buck. Rates were cheap but no compromise in anything. Great location. A mere 5 minute drive from Burlington Downtown. No complaints. Heater could have been better or alt east better positioned but considering it was the coldest night of the year it was understandable.
Not too fancy on the outside, but the room was nicer than expected with a comfortable king-sized bed and updated bathroom and decor. Just a few minutes' drive to downtown Burlington and a decent price.
Everything was great! Service, room, staff, cleanliness, ect. I would recommend staying here. A great location not far at all from downtown Burlington. Pool was closed :(
It was quiet, clean, the front desk was very pleasant and I had a great night sleep. Absolutely no complaints!
Price Facilities need refreshing, breakfest food was limited
Ease of check in, very friendly staff. Close to both restaurants and grocers. Room was huge. Proximity to a very busy intersection made getting on and off property difficult at times. Exterior staircase hand rails are too wide to grip properly and were filthy
They had a sauna haha, very close to downtown burlington, stores, coffee, liquor store. Over all very good.
Great staff. Attentive and professional. Clean hotel and good for famiy getaways. No small fridge in my room.
Nice Bed. The air conditioning in our room was not functioning. The front desk was rude. The elevators did not work. Did not sleep well in a hot room with street Lights shinning in the room.