Shelburne Hotels

The staff were friendly (even when we didn't get there until 1 am, after the airline managed to lose our car seats between flights), rooms were quiet and clean, and I was amazed by the exercise room. Most have a few weights, a treadmill, and not much else. This was fully equipped with weight machines for a quality workout, plus two treadmills and an elliptical. My only regret was that we couldn't stay longer so I could take full advantage of the pool and exercise room. My girls loved the indoor pool and hot tub, and the breakfast was great too. This is my top choice the next time we travel to Burlington.

location as good for what we needed

room was musty and damp

The price.

I didn't like the spider in my towel, and I didn't like my muffin at the breakfast w/mold inside. I mostly hated the pillows in our room. I hated the fact that there was no iron. The vending area had towels under the one machine and it stunk. We will not go there again.

The room, the breakfast, the friendly/helpful Inn keepers, the location... a lot of stuff.

Not a big issue but it was close to a busy road so you could hear cars pass by if the AC was not humming.

Nothing, because I never went.

I thought I had made a reservation for Saturday night; on Friday night the motel called and asked if I was going to keep my reservation! I looked, and sure enough, according to the computer receipt I was supposed to be there on Friday night. I needed Saturday night because I had to be in Vergennes, 20 miles away (but 70 miles from my home) at 8 am on Sunday. The motel refused to return my $153 or change the reservation to Saturday, and Expedia couldn't persuade them. So in the end I had to get up at 5 am on Sunday and drive the first thirty miles in darkness and fog; my net earnings for the day, after deducting the cost of gas and a motel room I didn't use, was $40. The first error was with the reservation system, but I deeply resent the refusal of North Star to be even slightly flexible.

My wife and I had to travel to Burlington on business. This is by far the best hotel we have stayed in, within the $100 room range. New King size bed and pillows. Very clean and comfortable. Free WiFi and business amenities. The room even had USB chargers on the nightstand for our phones. Overall highly recommend and will definitely be staying there again.

The building appears small from the front, however once you get inside it opens up. Parking can be a pain if they are getting full.

Bathrooms! Pubic hair on floor. Very outdated foxtures

Breakfast buffet was surprisingly good. Front desk staff was very friendly and helpful.

Room had a musty smell. Maid service disregarded do not disturb sign on the door and attempted to enter the room. Overpriced.

Very comfortable bed, coffee maker, free wi-fi

No hot tub.

The room was very clean and well appointed. My son LOVED the indoor pool

The staff was very nice

It was quiet, clean, the front desk was very pleasant and I had a great night sleep.

Absolutely no complaints!

Not too fancy on the outside, but the room was nicer than expected with a comfortable king-sized bed and updated bathroom and decor. Just a few minutes' drive to downtown Burlington and a decent price.

The gentleman at the front desk had a great sense of humor. There was a nice selection at the continental breakfast which can be tricky because of my dietary restrictions. The beds were extremely comfortable and the location was great for the price point we were looking for.

I really enjoy when I can peruse a binder in the room with information about hotel amenities and area attractions. I was able to find information about the amenities online and area attractions in the lobby.

Clean, quiet, comfortable,

Breakfast minimalist.

Room had peeling paint on the ceiling- not something I want to see at over $200 for a night!!

Club room

Pool and gym poor

Great staff. Attentive and professional. Clean hotel and good for famiy getaways.

No small fridge in my room.

They had a sauna haha, very close to downtown burlington, stores, coffee, liquor store. Over all very good.

Great help from the main desk person. He recommended a nice hike up to Mount Philo. Me and my son had a great experience hiking on up. When I came back to the hotel and thanked the male front desk person for the great recommendation. He also recommended a good place to eat, right down the road from the hotel called Vermont Tap House. Had a great experience at the restaurant. Thanks again.

Great location and the restaurant that was in the lobby

Hot tub wasn't working the whole time I was there

Location was perfect for what we came to see. Front desk staff at check out was very helpful and accommodating after letting them know about our stay.

Construction in the room above us early Monday morning. The room had clothing left behind from previous guest as well as an employee beer can under the dresser.

Location and view

We did not have a very nice stay. Their was fecal matter on the shower curtain. The room did not smell the best. The ac did not cool the room at all. It was about 90 degrees out during the day and when we went back to the room in the evening the room was hot with the ac on full force. Was not a very pleasant stay especially for $270 a night. The view was great from the room, that was about the only good thing from this stay

I understand that hotels are under construction from time to time, but the hotel needed more signs -- bigger signs -- to direct customers. They had a lot of parents moving in college students - take a lesson from the Universities in Burlington on signs and where to place them.

staff seemed genuinely friendly. not that irritating "trained friendliness" which seems so phony and makes you feel silly

breakfast was not good. hardboiled eggs tasted like something else as did the oatmeal. had to go out for breakfast.

bathroom fan was excessively loud

My family stayed here on an unexpected overnight. We came up expecting a day trip but the kids ended up too tired to travel home. The room was way bigger than we expected, had a queen bed and pull out.couch. upon checking they let us request to be placed by other families (less worry that our noisey kids would wake others). They provided two clean pack and plays for our kids (both under age two). The breakfast is good. There was a lot of choice for cold things and grab and go. The husband was a bit dissapointed in the lack of hot.items but there were bagela , pancakes, waffles etc. We didn't use the pool but we went to check it out and it was clean and well cared for. Our room was very clean and we really enjoyed it. If we need to stay in the area in the future.we will certainly stay here!

The staff were absolutely wonderful. We had a terrible experience the evening before, so we switched to the Courtyard. Seeing and listening to what happened, the staff did their best to allow us to take care of our vehicle while we waited for our room, and even accommodated an early check-in because of our needs. Thank you so much! You saved the 4th of July for us!!!

Loved the location. Close to everything in Burlington.

Restaurant was awful!!!! Service was slow and it took over an hour to get our breakfast.

Suite was set up well

WiFi was spotty and disappointing

It is a beat up hotel that needs some attention to detail. The room had a patio that looks like it had never been cleaned. At 7 AM the fire alarm went off and we were told to go outside for 2 hours and nobody on staff acknowledged the inconvenience, let alone apologized. There is no way I could stay here again.

Staff was very helpful. Loved the free breakfast, and they provided a pack n' play at no charge to us as well.

Great breakfast and nice evening reception. The suite was nice for a family.

The bedroom was small for 3.

Very convenient location - clean facilities - excellent staff

Employee's are excellent!!

I loved having a fireplace in the room, just wish that we were told we needed to get our own firewood. I also loved that our dog could be included in our trip

The maid that cleaned all weekend was loud and slammed doors. I understanding she's cleaning and it looked like it was just her but a slamming door is not what I want to wake up to at 730 am

Like new! Super clean and spotless. Luxurious. Full refrigerator and freezer, cook top, microwave, and all things needed to cook. Wonderfully friendly and helpful staff. Quiet, comfortable, and perfectly equipped rooms. Coffee round the clock downstairs, breakfast, and dinner on weeknights. Honestly, best place we've stayed - ever! Great value.

Staff

Breakfast very limited Bathroom tiny

friendly helpful staff

Air conditioner not able to cool room. Room smelled of cleaning chemicals.

Rental bicycles in front entry for client use.

Room view overlooking roof of adjacent building.

If you want a hotel that is truely Vermont in downtown Burlington this is the place. It is totally Vermont. Beds are wonderful, the staff is great and the hotel is beautiful.

The staff was OK, but not extremely friendly.

The pool was gross algae green and he did not fix by the next day as the owner said he would, and I wanted to use ice ONE TIME for small cooler (there were about 5 other cars in the entire place) and he said no ice, you people with coolers take it all. Towels were scratchy. Not extremely clean, it was dusty.

Did not have access to my own room key and the room was extremely small. The window was open in the room and was really hot when I arrived. Did not have access to an AC. Would not recommend