Signa Hotels

We were upgraded to a deluxe suite, personally welcomed upon arrival, provided with a private walk-through of the villa, and felt incredibly comfortable and relaxed. The service was great, breakfast complete and delicious. We only wish we had booked for a longer stay but will definitely stay at this hotel again! The only thing we might have wanted were more comfortable sheets and a comforter.

1) The hotel staff were extremely pleasant and went out of their way to provide an excellent service 2) able to join into a cooking class at the last minute without extensive planning. Not about the stay, however I felt that Il Borgo was portraying a close relationship with Villa Castelletti and took advantage of its proximity to the Villa, especially to appear larger on the website when in fact there was litttle connection other than the proximity of the restaurant and the fact that we used Le Cantine for a cooking class.

The hotel is in a very good location if you like exploring the countryside of Tuscany. The hotel staff was awesome... I would recommend staying here.

The location of the hotel was perfect. It is beautiful located and the silence of nature is wonderful. By train to Firenze takes about 15 minutes. The staff of the hotel is very friendly and helpful and breakfast is more than just a breakfast. We enjoyed our stay and surely will come back.

Nice staff, good facility, moderate price. Long walk necessary from city centre.1

WIFI available

Center of the beautiful city, nice small hotel, not very cheap, but wort to stay in it. If you come by car, ask taxi driver to go there and follow him, Almost imposible to find tha way on your own. Valet parking closed until 7 am. I had my flight earlier. Hotel helped me to deliver car to Avis and sent my belongings from car to me, but generally it is not acceptable.

Location was excellent. walked everywhere & many great restaurants & wine bars nearby. Staff was very accomodating & friendly Price was high but quality matched the price

It was no rain, thanks.

Great Location near the Duamo accompanied by good rooms and helpful staff

Staff were accommodating. They initially offered us a room with a view of the inside of the building (I would not call it a courtyard) and down many halls away from everything. When we requested another they gave us one on the 5th floor, street side with a bath tub. I did request these amenities beforehand, however, they tried to give us a substandard room. Is this because we booked through Booking.com?Need to be persistent. Location can't be beat. Hotel is beautiful.

All in all a good experience. Even our group ordered two bottles of Don Perignon during every dinner it was a surprise to be told in the third night that it is no more. Even the personnel had a bad feeling about the situation.

kind staff, cleanness,well internet service,nice hotel nothing

space of the rooms sheet of the beds is not soft

All staff that we met were were extremely friendly and courteous. Our Room was fantastic-spacious, comfortable with a wonderful view over the convent towards the hills.The outdoor pool was a joy and situated in delightful surroundings that was perfect for chilling during the day before heading into town-only 15 mins walk to Ponte Vecchio. I would gladly recommend. Disappointed that for the price we paid that it didn't include breakfast!!prices were very expensive-eg 18 euros for a ham/cheese toastie/12 euros for a btl of beer/glass wine/7.5 euros for a coke/water etc and that was just the snack menu!!However,the food bought at the hotel was very nice we would have eaten more at the hotel if prices had been more reasonable.Although we did find a lovely pattiserie where we were able to get breakfast with great coffee and only 2mins walk from hotel. Also the 'fitness centre' was disappointing-the gym was tiny, a mirrored room with odds and ends-equipment that was present was very dated.

clean rooms and very nice staff I had a room that was joined to another one...the people beside me were very loud, got changed to another room and then someone was moving the furniture in the suite above me. since it's an old house I am not sure it's got the proper sound proofing.

Expolring Florence

Hotel was clean, staff were helpful & friendly. 30 min free wireless a day was useful. Close to train station and I liked the walk to the city centre (either along the river or the back streets which had quirky shops). Hmm the aircon was quite noisy (sounded like it was continuously raining) but it didn't worry me too much.

I felt at home. Your system with the lights.I guess if I had more time I could had trained myself to work them better.I think now that I am back home ,I have it figured out but too late.

The fresh squeezed orange juice at breakfast. The staff really helped when they changed our room. The first junior suite was a loft bedroom, hot and viewless. The second one was lovely It was a little too far from the center. You have to like to walk a lot. It was the most expensive one on our trip and we thought it was overpriced.

this one is a brand new one only opened in May 2009. The room is spacious and is very clean, with a spacious marble bathroom. It is small and cozy. I will go back if I visit Florence again.

SPA (small but nice) and massages. I am Italian and found breakfast delicious (cappuccino) Room's temperature was too low when we first entered (18°)

Nice location, nice property Be sure not to stay in a standard room, when you pay for a deluxe room. Booking.com classifies the rooms by size, but the hotel receptionist said, size does not matter, it is the services included (spa, mini bar). The receptionist also refused to change the reservation to standard room, as it was made trough booking.com. I took us 15 minutes and some nerves to get the room we paid for as advertised on booking.com.

Very elegant, located in a perfect spot in Florence's luxury shopping area and also very close to city's center and monuments, clean rooms and good service by staff.

The staff was excellent, and the restaurant also I was missing a swimmingpool

Very attentive staff at all stages of our stay. Upgraded to include breakfast - a sinificant cost saving. Extremely helpful and knowledgeable concierge. Very friendly restaurant and bar staff

We got upgraded to a beautiful room. Hotel was reallllllly nice! Will come again :)

great service. Beautiful hotel

I liked every thing in the hotel. Some of the staff at the frontdesk are not friendly. Don't take the breakfast it cost around €30, eat out there are lot's of places to eat in around you.

Beautiful modern rooms. We got two interconnecting rooms and they were very spacious. Hotel within walking distance to all the shops..

Professional service, exceptionally resourceful/helpful Concierge Internet service very slow, no wireless