Sintra Hotels

Lovely, friendly accommodating staff in true Ritz Carlton style

Set in a lovely green pine forest, but a car is required to access any other amenities, including the beach (25 minutes away) or Sintra itself (20 minutes).

location

Great location!

Parking is below the hotel and requires some fairly in depth maneuvering skills!

We liked the location, staff were really nice, good breakfast! The view was spectacular!

A little bit old but overall nice hotel

Everything.. Hotel, Service, Breakfast, Room, Pool, Sauna...

Nothing

The buildings and surroundings are amazing. The staff excellent and helpful.

Beds were too hard. The rooms didn't match the expectations from pictures on the internet.

Hotel was no more than 15 walking minutes from where all the restaurants and bars were located. There were even great options a block away.

Service, room quality, location.

Room and work area lighting very poor

It was only one night, but we enjoyed it. It's cleaniness and confort.

good restaurant...great food...wonderful staff

our room faced the highway and was a little bit too noisy for sleeping really well.

Common areas were attractive and well maintained, staff was polite and responsive (especially the doormen, who were super). Breakfast buffet was excellent. Very convenient location.

The furnishings in the room were tired, especially the carpet.

It was in convenient location, and a reasonable price for standard of hotel

breakfast

safe box no good, not much TV channels

friendly intuitive staff, beautifully deigned rooms, good food, good location

lack of equipments in the gym

Excellent breakfast, nice staff

small bathtub

The location and cleanliness of the toilet.

The lobby. You need to carry your luggage in a stairs before you reach the elevator.

value for money nice staff good comfort

older hotel

Good quality rooms and service. Location is four metro stops from the centre but metro station close by.

The hot food served at breakfast could have been warmer.

(1) proximity to airport, (2) across the street from the metro station, (3) taxi stop outside

lack of proper soundproofing from clients talking on the hallway.

Location and price

Everything was OK.

Beds, Hotel staff

No refrigeretor in rooms

Everything was just fine-perfect for a city break.

The staff - especially Susanna at the desk and Manuel the waiter

N/A

The staff was very friendly and helpful. The room was very clean and comfortable.

A little farther from the downtown than we would have liked. But transportation was very good.

Centrally located and rooms of a high quality. Good prices in bar and friendly affable staff.

The staff were friendly and helpful and the room was extremely comfortable

The dinner was disappointing. The selection on the menu was not particularly exciting and the waiters were very distant.

Good as described on the website

Very nice hotel overall, well located close to the subway, quiet, very comfortable. Very nice buffet for breakfast. Efficient and friendly staff.

We had nothing to complain about.

Spacious, comfortable, well equiped rooms, with kitchen and fridge. Comfortable bed and luxurious bedding. 5 minutes from metro at Marquis da Pombal. Good breakfast.

Low lighting difficult for reading. No kettle.

Upgraded to large 1 bedroom apartment with a kitchenette. We could make our own breakfast and meals if we wished. The staff were polite and friendly making it an enjoyable stay.

Lack of decent internet connection. Wi-fi was expensive as was the foyer computer.

The staff where very friendly and helpfull

Having to pay to sit around the pool, I think this should be included in the price of room.

room, location,

extra charge for swimmingpool of 12,5 € p/p

central location, very polite staff, cleanliness.

rooms are a bit small, but this is not a major inconvenient.

very friendly staff on arrival, very convenient location for exploring the city - close to the start of the city bus tours and handy metro station

Not any fault of the hotel but would have been nice to have had a great selection of restuarants in the immeadiate vicinity for the evenings

Location

N/A

We had booked only one night and unfortunatly the could not extend but we're helpful in finding another close by.

Nice lobby entrance. Nice bathrooms

Rooms decor is very plain and could use some sprucing up. A 10 minute walk to the dowtown core sector.

Easy to get to from the airport. Metro and bus service are very near the hotel. Room was very quite and roomy.

I ended up at the Altis after a very long day of travel and a disastrous Airbnb experience left me and my friends without a place to stay. Desperate, we found the Altis on Kayak with a 5-star rating and were willing to put a little extra money in given how nice the place looked in the app. Unfortunately, this ended up being a terrible experience. The staff was extremely slow and unhelpful, making us wait a very long time to get to our rooms after a very long day. Moreover, the rooms bore absolutely no resemblance to the photos we saw on the app - they were outdated, dingy, and dirty. There were hairs in our showers, and the floors were stained. The bed was extremely uncomfortable. The wifi didn't work, coming in and out every few minutes. In fact, we ended our stay early given how bad the conditions were - though it took ages to do so at reception. There is no way this hotel is 5 stars and it should not be advertised as such. Personally, I would like for the hotel to compensate me in some way for such a misleading and poor experience.

The Hotel was in a very convenient position for our 3 day sight seeing tour of Lisbon and the indoor swimming pool was of good size and warm

The main dining room was closed and you only had the choice of the expensive roof top one or the coffee bar, although this was better than expected

Loved the price and hospitality!

A bit far from the center of Lisboa... Without a car or bike it could be quite a bit of a walk to the beaches and the center of everything.

I normally stay at sana, always comfortable with super comfy beds and good size rooms

This time I got bedbugs bites all over forcing me to go to the local urgent care resulting in 3 days out of my trip purpose. Called management and got no reply or follow up. Stay away from room 1001!!!!

The staff, they was very nice people, always intent to help you.

the furniture from the rooms are very old, and the bath too

Good location for airport and city center

confort

n/a

The design and decor is very attractive and elegant. The Hotel is also located in a premium zone.

The room was very small and the Internet service had an incredibly poor performance.

Great vintage art deco style, excellent staff, quiet location but near to the centre.

Tiny lift!!

Beautiful Art Deco style, big rooms, clean, quiet, friendly

Wonderful hotel! everyone was so friendly and the room was a good size. The front desk was so helpful with anything that you needed. Also, it was right in front of the Agenda train station, making it super convenient to come and go to the airport but I didn't even use the train station to travel around downtown Lisbon or Alfama as everything was within walking distance!

We liked the location and the Staff were very helpful. The staff did everything they said they would do and we appreciated their positivity and quick response concerning the bed..

The bathroom was too small for 2 people. The mattress had to be turned or replaced( not sure which one) because it had dips on both sides. The restaurant was over priced. The one dinner we had was very good and the presentation was beautiful, however, for 2 vodka tonics with absolute vodka cost 34 euro and the lobster salad, while beautifully presented, was 19 euro for 2 small claws and some greens.

Very well located for walking down town, public transit, tours,etc. Staff very pleasant and helpful. Rooms clean and comfortable. Nice breakfast.

The staff was very helpful nad very nice. The rooms are clean, nice, and tastefully furnished. The location in the very center of Lisbon is definitely a olus.

Rooms were large and nicely furnished.Good breakfast.

Busy road at back of hotel meant traffic was loud if windows open

There was obviously some infrastructure problems during my stay. Hot water was missing one day due to a briken pipe (happens I guess) and the elevators was totally overloaded during mornings. One elevator was out of service and the capacity was clearly suffering from this. I heard many people complaining that they had to wait for 10-15 minutes before the elevator showed up.

Location

Dirty and smelly spa, bad room service also room service people didn't speak English. They parked our car without telling us that there is cost for parking

Nothing. I do not recomand anybody 2 go there, bad service, bad atmosphire, not clean enough. disappointing.

The Hotel supposed 2 b Spa hotel, but the tinny Spa is unbelievebly cold, the water are freezing and it is very crowdy, Disappointing.

Staff

No wifi

free upgrade to superior room and central location