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i will never ever book with you again or recommend your company . the hotel is excellent and i have no complaints what so ever. they are five star but bookings. com is not
Beautiful hotel and grounds. Lovely room and service. I preordered a taxi to hotel citadela cascais to pick up a car and was told that it would cost around 10 euros. Whilst I was waiting for the taxi another man at the hotel was also waiting for one. The driver charged me 19 euros. (he said this was because he had to make a call to the hotel). However, the other man at Penha Longa arrived at the same place and had paid10 euros
We liked very much the variety of restaurants and the enormous spaces in and out of the hotel, the best restaurant to visit is the arola, the golf clubhouse, great food very sexy & friendly staff. We can name it the hip place of penha longa but then for middle age people. Due to it size of it the maintenance is always a bit of problem in this type of hotels, although in general it is perfect, except for the light bulbs in various points are out of order and need to be changed. Also the so named cinema room is very poor, the sound is of the middle ages, so please change into a modern communication video center of real cinema with a selection of films clients can choose. Another aspect is the so much praised Japanese restaurant, well this is the weakest point in the concept, how can you run a Japanese restaurant with Portuguese cooks, impossible mission, please close down the place of hire the right cooks or make it a fusion restaurant were east meets west. The food was not that great.........so a minus one.
The friendly staff and excellent service
Lovely, friendly accommodating staff in true Ritz Carlton style Set in a lovely green pine forest, but a car is required to access any other amenities, including the beach (25 minutes away) or Sintra itself (20 minutes).
This is a magnificant hotel. It is beautifully decorated in sumptuous 19th Century style. The efficient and friendly staff are wonderful. The breakfast is fabulous. The location close to Quinta Regaleira is nbeatable.u The bar prices are *slightly* pricey for Portugal.
The woman at reception was terrific. She her English was first rate, and she was intelligent and witty. We also greatly enjoyed dinner. The shower was a little funky.
Fantastic Location Food was not up to the standard of the hotel
the setting in the hills was very pleasant shower was slow to drain and flooded the floor,children running about at 11.30pm
We loved everything about our stay here. We would highly recommend it! The hotel and hotel grounds are beautiful. It is perfectly located to visit the area.
Beauty, peace and tranquility
Nice and comfortable, but might be too expensive...would be good for special occasion.
It is a very romantic and beautifull place, staff was very friendly and room was very clean. Beautiful view and excellent food.
Ít was such a blast staying at a palace. The help was exceptional. Felt good to be the queen for two days
The amazing view!!! The great location and beautiful room.
Am member of the International Byron Society which is having a conference in Valladolid in the week beginning 27 June 2010, very academic, and intend to give excellent commendation for delegates either en route to Valladolid or after conference is over.
the overall charm and quality
Very well located, nice staff and very much 'in line' with the atmosphere of Sintra.
The area of Sintra is beautiful and well worth an overnight visit. The food was not to my liking. They attemped Nouvelle Cuisine, but as a former restaurant owner, it was a serious disappointment.
wonderful room and suite combination with views over the countryside, very helpful staff at reception and dining room, food good quality with attentive service giving extra information regarding wines when asked refelecting the price paid. peaceful stay despite very busy sintra over easter weekend.
The buffet breakfast was excellent, our room was large with a lovely view and the staff were very attentive and friendly.
friendly atmosphere and excellent service. good food. All very good, but suggest you supply each room with bathrobes. Nice especially in the cold season
The location and it's sense of history. Also the various sitting rooms in the hotel. And that unlike most hotels in Portugal, they can make a decent cup of tea! The bedroom was adequate but nothing fantastic given the star-rating
Our room although decor needs minor attention (broken curtain hooks) was delightful and very comfortable
Location: very close to explore the city and also to reach airport Not as clean as all 4 stars....A little bit cold in the rooms, as air conditioning was not functioning.
Very nice staff. Good location of the hotel. Very good breakfest.
The staff were very accommodating and friendly. The location of the hotel was perfect- close to shopping, restaurants and others. It's too bad we left early for our flight. We didn't have breakfast before we left for the airport. Too early.
Very central, tour bus starts from outside front door, convenient for public transport, good underground parking (8 euros per day) good value for money, good breakfast.
The hotel was very central and good for local transport. Breakfast in the hotel was very good and did not resteict you to a short time window.
Overall accomodation very good, centrally located and great from airport Loved It
The location is brilliant.Direct airport buses just in front of hotel,metro a stones throw away and tour buses right in front.Breakfast was very good with lots of choices.Dinner buffet vegetarian options were quite limited.Overall excellent choice.Would certainly stay again. Do not use the phones to make local calls very exorbitant rates.Some of the hotel staff could be more pleasant.We booked a Fado night out and had to pay cash...they didnt accept cards.
Location. Breakfast was poor. Breakfast room overcrowded with organized tour bus groups; only one coffee machine to serve the entire crowd. Cold scrambled eggs. Lukewarm water for tea. We had previously stayed at one of your other hotels (the Sana Reno) which was much more pleasant.
location, hotel is very close to all public transportation the front desk staff was not very friendly
breakfast the staff wasn't very friendly or helpfull
The calmness and the friendlyness. Very nice place to stay
The room size Noisy clean services in the hallway and other rooms well be 9am. Poor service at the pool, lack of armchairs and toals at the pool site. Pool area to crowded and not taking advantage of the lawn area
indoor en outdoors pool, excellent breakfast buffet. Centrally located for excursions to Sintra and Lisboa. The address of the hotel that booking.com provided turned out to be incorrect. For those with GPS, it should be: Rua Mato da Mina no. 9 in Sintra.
The reception staff were very helpful. The indoor pool and facilities were good. Room was clean and shower was great. The buffet only menus with no warning were a shock. No other restaraunts nearby without driving.
The hotel has a 4 star outlook but in fact everything there is very disappoiting. The quality of the service was unacceptable, the beds were cheap and uncomfortable, and outdoor swimmingpools are tiny, the sauna and turkish bath do not work properly (turkish bath has a stinky smell). The hotel is not convenientely located unless you want to go there to play golf. I had booked for two nights and then decided to check out after the first day.
Relaxing enviroment, nice views to Sintra and friendly staff. Too crowded. The pool and dining room could not cope with the nunbers. No sunbeds left and had to que to get breakfast. Also could not have dinner as it was booked by other residents - the dining room is too small.
The area is very quiet and relaxing plus the staff is really helpful.
Needed a car as too remote
My experience was that hotel and staff was family (children) friendly and tolerant. My two boys loved it which was exactly what I'd hoped for.
The staff were very helpful and all spoke very good english. Anything you wanted they were happy to assist with...they gave us everything from booking a table at a restaurant, maps and specific directions and phone numbers and contacts if we got lost! The hotal was beautiful! no, i can't think of anything! everything was great!
Firendly service, good food
gd value for money
Location was a little out of the "hub" or activity; But only a short taxi ride away. Metro also only a 3 min walk from hotel.
Consierge service, breakfast Once the room wasn't cleaned and no one seemed to be responsible
clean and tidy with helpful staff the menu at the resturant
The hotel was excellent. Having never been in the country before my group relied heavily on the advice of the staff for recommendations on places to go. The door man outside was the most helpful of all, he gave excellent recommendations on restaurants and nightclubs to visit. However the onsite facilities were great as well. There is a very nice lounge area on the bottom floor and because of this my group did not see a need to pay for the exclusive lounge on the top floor. There really was nothing to not like about this hotel. The price was a little on the high side but I have spent up to $500 a night in other hotels that were not nearly as nice. The staff is very friendly and helpful, they check on you in your room several times throughout the morning to late afternoon. If you want to keep your visits from the staff to a minimum use the do not disturb sign. There visits are out of good intentions though, like refreshing the mini bar, fresh towels every morning, free bottled water, cleaning etc.
The hotel has a really nice swimming pool. The rooms are really comfortable and the food was a very resonable price. The location of the hotel isn't great although the metro is only a minutes walk away.
meets all requirements of 5stars hotel. good price.
Loved the location (safe area)
Driver to and from the airport, Diego, was one of the friendliest and helpful and knowledgeable people I met on my 2 week European vacation. The hotel was beautiful and staff from front desk to doorman to room service and spa were outstanding. I forgot my swimsuit and couldn't use the spa relaxing pool area!
I Enjoy stay in the Corinthia Hotel Lisbon
The staff in the reception are very helpful. Modern, new and clean, the free of charge computer on the 1st floor of the hotel is super. For the price I pay through Booking.com, it is an excellent buy. Close to metro and railway station are very convenient. cannot think of anything for the time being.
Staff were amazing, so much so that we swapped our Lisbon stay for two more nights in Sintra. Restaurant outstanding. The view from our room was outstanding. Concierge held parking space, gave excellent local advice. Truly a wonderful stay!
Don't stay anywhere else in Sintra. This is the best. I've been to 28 countries. Seasoned traveler---amazing hotel. No
Location and amenities excellent. Hotel employee at the front desk were excellent... Courteous, knowledgeable and extremely helpful. Breakfast was excellent, good quality and selection.
The rooms are nicely decorated with a nostalgic 60s and 70s classical feel with lots of dark wood furnishing. View from room is great. Nice firm bed. Location excellent. Quality breakfast. Parking and safe is free! The staff at reception could be friendlier.
Excellent central location, large comfortable room, helpful staff
the view and the location of the hotel. Hotel needs a refresh. Smells old when you enter into the room
The location was perfect!!! Walking distance of many castles and gardens. Spent 2 days just in this area of Sintra. Great bang for the buck (euro). the gym was nothing to write home about.
Great location! Parking is below the hotel and requires some fairly in depth maneuvering skills!
Staff attitude of older Reception gentleman and Waiter in Restaurant - your General Manager and I have exchanged emails on this topic
Great location for visiting Sintra. Breakfast Buffet was good with varied choice. We have children aged 10 and 11, not sure the hotel would welcome much younger children.
We liked the location, staff were really nice, good breakfast! The view was spectacular! A little bit old but overall nice hotel
Location and parking
wonderful view. Best location. Wifi was totally terrible. Even right beside the router. Needs new carpeting, bedding and paint job. Concrete construction not in keeping with the charming surroundings of sintra.
It was very close to the centre of Sintra, and the staff on reception were very helpful. Nothing....everything fine.
Great breakfast. Good staff. The common areas were very pleasant and well designed. The rooms could need some updating.
Luxurious, yet value for money none
i have to your hotel many times and i enjoy it every time
Hotel was really nice, room was clean and spacious, breakfast was also OK, as well as personal. The only inconveniece is that some rooms are oriented to the railway so for a light-sleeper it could be a bit noisy.
Parking and proximity to the airport
Very comfortable clean room with modern decor and bathroom No
Price and Location
Excellent location near airport and main train station. Front desk staff needs to be more helpful in all aspects.
No sea view rooms, near the train. Little bit noisy.
The hotel is not far from the airport of Lisbon. The outside of the hotel has a modern look. The room was nice and spacious. From the 5th floor we could see the river and the Vasco da Gama bridge, quite spectacular. We arrived late at night but the porter was still available to help with the bags. The immediate area of the hotel has not a lot to offer with respect to restaurants or cafés. It is more like a business district with tall office buildings. But the hotel bar on the 1st floor, with very friendly waiter, was still open.
The rail ways Just under our Windows. No access to wifi.
The staff was friendly and helpful. Breakfast was very good. Convenient location for accessing Moorish Castle and Pena Palace on foot if you don't mind steep walks.
We really liked open space and nature. Very soothing. The hotel staff was very nice. The room was very moldy--too much humidity i guess. I strongly recommend that they will install fans and dehumidifiers.
To have use of the living room on the first floor for enjoying the view along with a bottle of wine. The backyard bird aviary, rabbits and dog were so much fun to interact with. Would have prefered the breakfast start time would have been earlier than 8:30a to allow a better jump start on the day.
Very comfortable, well appointed room, with pleasant view over countryside. Good service and helpful staff.
Nice little Quintas a little bit up the hill but within walking distance of Sintra City - where everything is a little up the hill. Friendly staff! They gave good recomendations which of the palaces you definitely need to see - Regaljera, by the way! :-) Good breakfast in great atmosphere!
the hotel is located in the centre of Sintra. Excellent starting point for doing a sightseeing tour. we lived outside the hotel in an external appartment in the garden. Due to humidity the rooms are musty-smelling.
Breakfast was fresh and offered variety of products including no sugar products. Shower was very poor, water takes long to warm up, one of the rooms we had the water was not hot at all. We also had problems with one of the doors which was not locking properly and needed a hammer to fix it. We booked to rooms double and ended up in a twin room as theer was an oversight by the hotel. The hotel is located in a area that offers very little place to park, it has space for 3 cars in the premises. Outside it is not possible to park more than 3 cars to park with the inconvenience that you need to park in the bottom of a hill by a bend.
Quinta Das Murtas will offer everything a 2,3,4,5, star will not offer you......and thats true Portugese charm and charachter with all the comforts. A truely quaint and tranquil place to be in....which follow's true traditions.....
excellent breakfast room was too cold
Really large room with stunning views. Very helpful staff & a PC with free internet. Great breakfast too! Taxi drivers do not find the address easily, but there's nothing you can do about that
Really elegant and cheap
Great Staff. Comfortable beds. Good showers. Rooms although comfortable were quite basic for 5 star clasification. Breakfast was dreadful, especially at â¬20 per person. Cold, congealed cooked food, no bread left with an hour and a half of service left. Burnt pastry.
Close to the airport. The overall condition of the hotel was poor, quite dirty and the rooms (we asked for a change) were quite "beaten up". The carpets were stained, dust everywhere and the bathrooms need a good cleaning with new caulking in around the shower.The staff we found to have "low moral" which may be a direct result from poor management. Which is quite disappointing as some were quite nice. It just seems like the owners of the hotel (who ever they may be) have given up in terms of the basics. Not a 5 star by all means; this hotel needs a big wake up!
Clean room, pleasant staff, comfortable bed
The staffs are super friendly and well accommodating.
Extremely friendly and helpful staff, like nowhere else. Thank you very much. Original design and great food (local and Japanese). Spa facilities not working yet (this is brand new hotel).
The bedroom is modern and equipped with the basic facilities. The bed is very comfortable. The hotel is a five minute walk from the metro. The basic double rooms aren't pratical: there are no bed-side tables, no place to hang hand-towels or to place the suitcases. The mini-bar and room-service don't have much to offer. No kettle to boil water for coffee/tea in the bedroom. There is no free internet and no wi-fi at all in the bedroom (we had to take our own cable from the recpetion). The comfort and service provided are far from what is expected from a five-star hotel.
Excellent hotel. Quality has exceeded expectation. Good atmosphere for rest and work. Good staff in Hotel and especially in restaurant. I like this Hotel and will stay there more.
Positiv was the free access to the gym and the luggage room. Although new hotel the carpet in the room was very dirty already and there is no effort to clean it proper. We had asked for a wake up call at 5 am and I am glad I did not rely on the hotel as they did not wake us!! The service is lacking behind for a 5 star hotel.
Very boring location, rooms are aging, boring and noise isolation poor
The bar service - excellent Transport difficult to town centre
The room was very comfortable. Lobby bar service was not up to standard fo the hotel