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10.0
Pros:Loved the staff, very friendlyCons:NothingReviewed Jun 30 2021
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10.0
Pros:All staff were excellent. Car had no problems.Reviewed Aug 16 2020
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10.0
Pros:All the staff at Fiumicino were wonderful and very helpful. Five stars out of five!Cons:Everything was very smooth; no need to change anything.Reviewed Aug 16 2020
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2.8
Pros:Sixt car rental didn’t top off the Diesel engine fuel that is needed for the car to run. (Not diesel which we can get from a gas station but the engine fuel). So we were stranded on Christmas Eve and had to call a tow truck. Nothing was open to buy and refill and we wasted three hours; 10 people in the middle of the night on Christmas Eve. Even at the time of rental they were unhelpful and simply focused on up selling us and getting us to spend more and more citing Italian laws which we were unfamiliar with, being from another country.Cons:They need to take better care of their cars before renting them out. A simple engine fuel top up would have saved us hours in the middle of the night with five kids in the car. Terrible rental place would not recommend to anyone who values safetyReviewed Dec 26 2019
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8.0
Cons:Our car’s clutch went out...had to be towed.Reviewed Oct 31 2019
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2.0
Pros:The staff was really friendly, but their offers did not match my reservationReviewed Mar 28 2019
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5.2
Pros:Car was cleanCons:We didn’t get the car we booked so we were forced to upgrade, the drop off was unclear as there was no signage explaining where we needed to be. Additionally once we found the drop off point there obviously was no communication as the next day we received a phone call to check when we were returning the already returned vehicle. Overall we feel greatly misled, and probably won’t be renting a car through kayak againReviewed Dec 19 2018
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2.0
It never happenedPros:Nothing!Cons:Our flight was late and they gave our car to someone else. My son had to arrange for us to get another car at significantly more cost. Not happy with his first Experience and likely will not use Kayak again!Reviewed Dec 19 2018
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8.0
Lack of flexibilityPros:Good clean car. Fiat 500 did what it was supposed to do.Cons:I was two hours early and I was told by the clerk I had to wait two hours to get the car. It wasn’t that they didn’t have any cars, they had quite a number of them but I was out of the norm and she didn’t know what to do. The car was good in all respects except the washer fluid for the windshield and back window were empty.Reviewed Oct 29 2018
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9.6
Pros:Fine car...upgrade since they didn't have car we originally contracted for.Reviewed Oct 25 2018
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2.0
Cons:Would not rent me a car with my United States drivers license. Said I needed an “international” license. Have rented from sixt before and this was never an issue. Walked to a different rental agency counter next door and they had no problems renting me a car with that license. Would give a negative score for customer service if I could.Reviewed Aug 13 2018
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10.0
Pros:Over all very satisfiedReviewed Jun 6 2018
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