Somerset Hotels

The free breakfast was very complete with many options to choose from

I reserved a king bed, but when I got to hotel, was given 2 regular size beds and the end of the hall. It was apparent that the hotel was not full, so the only reason I can find is that I booked with a discounted service, therefore I did not get the room I requested.

Hotel itself was fine

I booked a room with a king bed through kayak, I received a room with two twin beds. I immediately addressed my problem with the front desk and was told since I booked it through a third party I would have to contact them. I was further told they were sold out and there was probably nothing that could be done anyway. I was tired and did not have time to address it with kayak so I let it be. I will book in the future directly with the hotels.

food was good location was clean employee's were very nice and helpful

I was double charged the day i arrived i asked if my debit card was going to be just for incidentals, I was told yes. however, due to some sort of issue my card was charged again for my stay causing the entire trip to be more grief stricken than enjoyable. food was expensive, ate from the kids meal and it was more than enough food

Staff was nice and responsive.

The hotel needs renovation - it was pretty worn looking. Also, the tavern was closed, which was not noted on the website (my husband was unable to watch a game he planned to see because it wasn't on in the room and the tavern was closed. Finally, as a conference hotel, it would have been nice to have been given a room with fewer conference guests. We stayed on a floor that was occupied by a very large group attending a conference. There was a great deal of noise and socializing in the hallways.

I liked almost everything.

That the windows doesn't locked even on the first floor.

This guest did not leave comments about this hotel.

Hotel was clean, convenient parking, near major highways and stores.

No dislikes.

It got off on a bad foot. I was put in a room at the farthest end of the complex. Normally not a problem but when I am alone I don't like walking to the back of a complex alone at night where there is minimal lighting. Unlocked the door and discovered that there was no electricity in the main sitting room. There WAS electric in the bedroom/kitchen. I was not able to figure out the problem (burned out bulb, for instance) so I called the desk and asked for another room, only to be told there was none. Waited for several hours for someone to come and check out the problem; maintenance guy couldn't figure it out either for awhile. Eventually determined the lamps and tv were on a ground fault interruptor. Strange. Once it was reset I had power again. By then it was too late to go out to dinner and I just went to bed and forgot dinner. The next night I had no issues with the room. But when I got to my conference and everyone was talking about where they were staying, it sure seemed as though I could have done better. I didn't feel like I was a valued customer. Perhaps it was just because it was very busy because it was a few days before Rutgers graduation and the facility was full. But is that really a good excuse? It is not a bad place....and the maintenence guy told me it is going to be totally renovated soon. But next time I would stay somewhere else.

Great find close to Rutgers which was our reason for the trip. The one miner flaw was the breakfast. While it is nice to have a full breakfast option, I thought the quality of the food offered was not as good as other places I've stayed with a similar menu and set up. However, this would not deter me from staying here again.

Confortable beds. Clean.

Stayed 2 nights .in diferant rooms. Rug had few dirt spots.very visible about 10 inches each in both room. The rest of the room was clean. They should clean those spots. Will go back again.

Location

Dog next door was barking all night and then started from 6 am till 10 am. called front desk several time. only to hear '"sorry about that'. in the morning the guest locked the dog in the room and went out.

Bed very comfortable great for needed rest at end of day

room was spacious. hotel was close to where i needed to be.

staff was bumbling around at the desk at 11.30pm saying there was a shift change. that isn't my fault. i shouldn't have to wait. no way to reduce the temperature in my room. would not recommend this hotel to anyone.

The manner

No elevator the air condition was lukewarm and it smelled

Very good breakfast

No

superior rooms and comfortable beds and pillows. a/c worked really well and the rooms smelled fresh and clean. great hotel for a great price!

loved everything!

This guest did not leave comments about this hotel.

Staff

Nothing

It was more affordable than other places in the area.

Very old building and furnishings. The first room we were given, the key card didn't even open the door. The next room was moderately okay, but the exhaust fan in the bathroom made a horrible screeching noise.

Great location right in downtown New Brunswick. Good price/rate via kayak

Musty/dusty room wreaked havoc on my allergies. Shower handle was broken and had to be replaced. No free wifi.

Incredible value Rooms are clean Well appointed rooms from bedding to technology

They charge 8.95 for internet access. Just raise your room rates by $9 and include it.

We stayed at the Hyatt due to a football game across the river. We had booked the rooms based on the location and were not disappointed. We were able to walk to the downtown area (only a block away) and grab a late lunch before heading to the tailgate and watching the game. The hotel is a little bit tired, but the staff, the cleanliness and the location were outstanding.

Nothing

From the staff, the facilities and the MOLDING growing on the bathroom ceiling. The Better Business Bureau and county Health Department were contacted after our stay. The local news picked up the story too - of how horrible the hotel actually is. DO NOT stay at this hotel!!!!

Not very clean. Bathroom pretty dirty with chipped and peeling.

Breakfast was better than most hotels we've stayed at. Also, the location was perfect.

The beds we're very uncomfortable. There was no support at all for our backs. I contemplated sleeping on the floor thinking the floor would be more comfortable.

foul odor - will never return

Quiet

Dirty

This guest did not leave comments about this hotel.

Full size fridge in room.

There was no fruit for breakfast. I have stayed at this chain more than a few times in the past and there usually were apples, oranges or bananas. I was very disappointed about the absence of breakfast fruit.

-The rate -the bed

-the elevator (old and rickety. Another guest put his arm in to stop the door but it continued to close after contact. My wife pressed the open button to no avail. Good thing he was able to pull it out in time). -The overall decor and overall ambience. From afar the hotel looks great, but up close it really shows its age, and not in a good way. They say they're going to do a remodel soon, perhaps if I'm in the area I'll give it another go.

Very worn down place. Really shows its age. Rooms dinghy. Not up kept

The area is surrounded by hotels. U can do way better for less money

The room and facility were extremely clean. The grounds behind the inn were very attractive.

The furnishings were spartan. The corridors were narrow. There was no complementary coffee in the lobby.

Nothing

Services from night time front desk. He hang up my phone impolitely when I ask him the location of your inn. He has no patience.

All Good

The most electric outlets that I have ever seen in a hotel room.My wife always has to use a extension cord to plug in her curling iron.

No

He lights in the bathroom were a bit dim.