Pros: The New Brunswick staff were great too, very personable, took care of me quickly.
Apr 13 2017
Did not have reserved vehicle took 30 mins to find one
Pros: Once a vehicle was located (after nearly thirty minutes of excuses), the service person (Michael) drove us to the location where a vehicle was found. Michael was friendly, professional, and courteous.
Cons: I reserved a vehicle, confirmed the reservation a week and again one day before arriving. When I got to the Enterprise location, I was told they had no vehicles and it took nearly a half hour and my insisting they locate one before a vehicle was found.
Cons: I received a call in the morning telling me there was no rental available. I ended up getting one but was 2 hrs late!
Jan 2 2017
Less than 1 hour before pick-up, no car!!!!!
Cons: Payless called me less than 1 hour before I was scheduled to pick up the car, to tell me that they had no car for me. They offered no alternative. I will not use this company again. Will Kayak do something about it?