The location since Coral Gables is central to move arouund Miami. I found the room very crouded and old. The building looks nice from the outside, but the rooms need to be updated.
What a lovely hotel!!!. Old fashion furniture, the elevator which required an operator, the feeling of staying in a hotel of the 1920, and everything at 300 m from Miracle Mile in Coral Gables. You have to get the breakfast in the room, and we would like to have it in the restaurant, that it is close in the mornings.
location, ambience breakfast! please offer something better!
I loved the antiques and the ambiance of this hotel. It was gorgeous and I will be staying there again.
It is beautifully restored - like stepping back into the 1920s Staff seemed glum, as though the place is about to go out of business
Restaurant staff and new General Manager very helpful and made stay enjoyable complimentary breakfast process not user friendly
Convenient location to Quaker Meeting House where I was attending a ProNica.org Board Meeting. Very nice hotel within walking distance of many restaurants. Wished they would have had gluten-free pastries with morning delivered-to-room service.
Staff very nice and helpful. We enjoyed our stay.
Clean rooms. Friendly staff. No balconys.
Rooms were large, with comfortable bedding, and ample closet, but bathroom could use a bit more space. For the location just a couple of blocks from Alhambra Circle and Coral Way, and easily accessible to MIA, the rates are a great value. Found and killed a tiny cockroach as soon as we walked in the room. Common in Miami, and didn't see any others indoors afterwards, but didn't give a good first impression. Otherwise, they'd have gotten a higher rating.
Five star service and accomodations. Room was upgraded to the Starwood's freuqent guest floor. Fabulous hotel. A little confusing to find the hotel lobby and elevators. Hotel is mixed with commercial offices
Conveniently located, for malls shopping, restaurants, night life, conventions, 24-hour gym facility, choice for valet and non-valet parking, etc. business center not part of the hotel when personal laptop/notebook not available for use.
The location of the hotel was excellent and the service and amenities were wonderful.
very comfortable beds and linens; good size room; concierge
This place is very fancy, clean, quiet(even though we booked while restorations were being done). It's a like a secluded get away. I loved staying here. The staff and security were very friendly and always spoke when you pass by. You have to pay to park even though you're a guest at the hotel and if you plan on going in and out it cost you more then the overnight $24 fee so if you plan on going out in your car I suggest planning it into your trip.
Clean, good service nothing
Daniel on the evening shift was so very nice with all my questions re: my maltese. He went out of his way to help me. I so appreciated the kind and courteous treatment I received during my 2 day stay while working in Bal Harbour and Coral Gables. Thanks to each and every one of your staff. Leona
Nice location easy walking distance to what is needed. Paid for internet, sheets were like sand paper.
Not much.The staff for the most part was pretty rude
the rooms are very spacious and the hotel staff was very helpful and friendly. the charge for Wifi in your room when Wifi in the lobby is for free.
Location was perfect. Rooms looked dated, renovations in the Lobby
The hotel was nice and staff was very friendly. There are lots of restaurants and shops within a 5 minute walk. I would definitely stay here again. Parking was very expensive. We opted for the valet vs. the self park as there was only a small difference. Valet service was lovely. No complimentary beach towels at the pool.
Food was okay, the pool was fine but had too mich clorox They did not specify the check out time and they charged me additional 50$ to check out when I had already paid through expedia 140$ the night. The front desk lady had told me that no additional cost were going to be made, but when I got to my final destination I saw my credit card being charged 50$
Old hotel, musty smell throughtout
Located walking distance from great restaurants and shopping. Clean, comfortable rooms with a great 5th floor pool!
I had a King bed room for one night, and the room was spotless, with a clean and well equipped bathroom, as well as a very comfortable bed. The size of the room was perfect. The hotel is extremely well maintained, in despite of not being a new structure. The location is ideal, not too far from the airport. For the rate I paid, and the quality of treatment I received, I find it a bargain. I will make the Hyatt my place to stay when visiting Miami for a couple of nights, instead of staying near the airport. The best of the hotel, however, is the staff: courteous, amicable, sincerely willing to assist you in any problem. That makes the difference quite often.
Clean and well located in Coral Gables. A good value for the area, but not an impressive facility by any stretch. You could hear a lot of sounds in the hallway and above and below the room. Fortunately I was exhausted and slept right thru it and had to wake up at 6 am so it was a non issue. Also the internet speed was 1 mb, which is slow, and they offered several packages with faster speeds. Parking is $15 per night.
The smell. Your p tak needs to be removed and cleaned room 430.
The rooms were very clean and the staff was great. The staff made all of us feel welcome and had no problem talking care of us and our needs.
NICE FRIENDLY STAFF, CLEAN ROOM PLASTIC CUPS IN THE ROOM UGH!!!
The staff was very helpful and accommodating. The lack of food options. Dish network as the cable provider. The tiniest bit of bad weather and the TV lost the signal.
Near the airport.Nice and modern interiour. Good bed, big tv screen. Breakfast room is on the top floor overseeing the air traffic. Beautiful panorama. I was very pleased with the free wifi connection. If you don't have a computer, you can use one of the Mac's in the lobby, bring your credit card along.
WiFi and breakfast is very good Nothing
I didn't like how in any moment was mention me having to be 21 to check in when I usually travel I only have to be 18. I am a 20 year old who traveled on business terms but brought my wife and sisters who almost ended up being homeless if it weren't for a cheap motel...
The hotel itself and its quiet and green surroundings. Pool is excellent. The awful and inadequate service at The Fontana Restaurant in the hotel
Gracious, pleasant, relaxing -- just what I needed after a very busy summer. . I would have liked a simpler, less complicated breakfast.
The hotel itself is very special and very beautiful. It is a completely unique property, one that is a welcome break from all the chains. Both the food and the service at the restaurants were outstanding. Though nearly everything at the hotel was 4-5 star, the room itself was about a 3 star. It was bland and the quality of the bed, furnishings, towels, decor, etc. seemed cheap.
The Biltmore is a wonderful hotel with plenty of amenities and lovely food and service. I was welcomed with a glass of champagne - how wonderful is that?
This is probably the most beautiful hotel I've ever stayed in, with European elegance at a reasonable price. We had a delicious meal at the "Fontana" restaurant, and the hotel staff was generally excellent. It is the architectural centerpiece of the Coral Gables neighborhood, and within a short drive of "Miracle Mile" shopping. Oh, and self-parking is free! The room was a bit small, but the view was worth it!
The staff were great --- the food in most of the venues (except for the pool area) was outstanding. Very enjoyable We have previously always stayed in Miami Beach. The Biltmore is a bit out of the way in Coral Gables. I would recommend it to those with a car, but not so much to those who don't have this option as it is expensive to get around by cabs. The Biltmore does offer a car service for within Coral Gables, but it was often not available. Also, the difference between a regular hotel room and the Junior or Executive suite in my estimation is not worth the extra amount. It would only be worth it if you upgraded to a full suite.
The structure itself architecuturally is a delight. The service upon arrival was first class and it was a joy to navigate it's various facilities.
We love the history, the architecture and the location. We looked forward to this our entire lives! The overall experience was not good. There were no good options for casual dining. Just poolside, with a very limited menu and LOTS of cigar smoke OR the golf club, totally undesirable very man club-ish. We ended up ordering a very pricey pizza and very mediocre Caesar salad in the room. Forget a glass of wine for room service, it was $19.There was grime in the shower exhaust fan and mold on the ceiling shower. ewwww! Some of the property was in disrepair.
Love the ambiance and staff service. Great place to stay. Not being able to eat breakfast at cascade during the week. Cascade menu should have more choices.
Our daughter's fairy tale wedding reception was held here two years ago. My husband and I promised ourselves that we would return for our own romantic stay. We were not disappointed and loved every minute - the luxury, pampering, beautiful grounds, wonderful food. A dream come true!
champagne sunday brunch nothing
The rich history of the hotel. No coffee maker in the room.
The bed had a duvet cover, which my wife and I prefer since it gets washed much more often than blankets. The bed was very comfortable. Floor was tile, not carpet, and obviously clean. Shuttle service was clean, vehicle in very good shape, and drivers helpful with bags. Tiny bathroom. Large dead bug sticking out from under the door across the hall. The advertised breakfast did not exist. Noises from hallway and outside came in a little too clearly. Seemed like a very old motel being maintained as best it could without remodeling. TV was CRT, not advertised flat screen.
Close the airport The smell of the place
It was value for money, quiet and comfortable with pleasnat and helpful staff. The bed was most comfortable. A complimentary shuttle service to the malls will greately improve the hotel's occupancy rate The distance from shopping malls and the state of the outside surroundings.
It was close to Airport and there are public transport to it. The bathroom is too small and the water drainage system in bathroom is not good.
ese hotel definitivamente no sirve muy malo ,demasiado dinero por un hotel tan viejo,las habitaciones sucias, no lo recomiendo para nada
It was close. The guy at the reception was nice. The driver charged me to drop me off at the airport.
Staff Area Value for money The Carpet smells
The people working were loud and inconsiderate. I wasn't able to sleep. Also, there was a roach in the bathroom.
Breakfast is free, shuttle to airport is free. Dirty, walls are very thin. Noisy, there was used shampoo in the bathroom.
Staff was helpful and friendly. Free airport pick up, close to the Miami International Airport, decent breakfast, nearby to several ethnic retaurants ... all for a very reasonable rate. Bed was super comfortable with excellent linens. The room could have been cleaner but the bed and bedding as well as the bathroom were very clean. Just the floors seemed a little scruffy especially in the hallways.
It was close to the airport, I really like the fact they had an airport shuttle. Close to some restaurants if you don't drive (pizza, McDonald's) Limited cable channels but for the price it's not bad
The location to the airport the "contnental breakfast" - what whas "continental"?
The person well checked me in was very nice. Other than her all the staff that I encountered was unfriendly and some even rude. The breakfast is toast and waffles with butter Rude staff, specifically the breakfast staff who are super rude.
the price, and the situation on US 1 Highway. The humidity in rooms, the price of parking (8$ by night), the breakfast very poor and bad free before 9am, very expansive after 9am !
Hotel was ideal for a 1 night stay before a cruise. The hotel provides free transportation from the airport and to the cruise terminal the next day. Just be aware that they only have 1 van and since the cruise shuttles happen between 12 noon and 2:00 if you arrive at the airport you will have to wait till about 2:00 to get picked up. Hotel is old and shabby. Couldn't control air conditioning and room was too cold. If you turned off air, water dripped from the ceiling making a large puddle on the floor. Was tolerable for 1 night and the transportation made up for the place. Safe area with shopping mall and many restaurants within walking distance.
The hotel was renovated, so the facilities were very good, the room was nice. However: -the service is terrible. -the keys keep losing their connection, and we had to go back to the desk even twice a day to recharge them (or whatever they do) -you can hear absolutely everything going on in the next room and some nights it went on ALL NIGHT. horrible. And it was due to the fact that the only thing dividing the rooms are doors that do not seal. - the breakfast ends at 9 (at 9! for people on vacation) and they never told us that during check in. they actually did not give us ANY information, and there is nothing in the rooms to see the services they have or to have information about the hotel, which is very strange, as all hotels do. So good facilities is not enough.
Was in an OK location, understaffed/ poorly adept receptionist who was unable to deal with running the front desk. Hotel was run down - but rooms were fairly clean. Bathrooms very summy but OK. Pool looked quite nice. breakfast not worth it but I suppose it's a selling point. Was cheap, so what else do you expect these days!! the basic structure was very poorly kept - ie the walls, stairs etc were in a bad state and desperately in need of paint & a clean up. Would only recommend if you are on a tight budget and dont want to spend any time in the room - if it is a base to dump your belongings and get out of the room!!!
Really cold rooms. Staff were nice. Right next to the Metrorail and Sunset mall. Bedding wouldn't stay on. There were stains on the walls. Internet is extremely slow.
on time morning airport shuttle no shuttle pick up after 9pm from airport, no batteries in tv remote and none at front desk, dirty shower, no good aircon temp control
Staff was great Curtain was too short in the shower
Hotel staff asked us to wait for 20 mins for the other person to come for the shift and check in. Rooms are worst with cockroach in the bathrooms and bad smell in the room. Breakfast time is 7 to 9 but you will get nothing if you go at 8:15.
The staff were extremely friendly and helpful. The rooms were clean and spacious. The shuttle to the port was convenient. Later(12) check out. The shuttle to the airport didn't match our time frame.
This was one of the worst hotels I ever stayed in. The service was terrible, the room smelled like mold and there was a leak in the ceiling. We complained about the leak and it never got fixed. Our door was left open after housekeeping "cleaned" the room. The sheets were not changed everyday; it was hard to get fresh towels and housekeeping only spoke spanish.
The localization was very good, and there is a parking connected into the hotel the desk reception man, was very rude and impolite with me and all group and the breakfast just don`t exist.
Close to the airport The room was smelling really bad and it was dirty!
The breakfast bar was wonderful. And the pool area was very nice. The surrounding area was not as nice as I would have liked. Also wish all of the staff would have spoken English. It felt a bit like being in a foreign country.
One of the elevators was out of order, so there were long waits. In our first room the air conditioner did not work and there was no mini fridge. The air conditioning on the floor of the second room did not work but did in the room. We were sweating while waiting on the one working elevator. The indicator lights in the working elevator did not work so there was confusion if the elevator was going up or down and what floor it had stopped at. The breakfast was ok but they could not keep it stocked. As soon as they brought out food it was gone immediately. The rooms were clean and it was quiet but not up to Hampton Inn standers.
I needed a hotel close to the airport and wasn't expecting to find something So quiet and comfortable with class. The pillows & down comforter were heavenly. I didn't have enough time to enjoy everything.
Room was clean staff was polite Breakfast on time satisfied The second day rolled eggs
I waited 1.5 hrs for the airport shuttle and the breakfast was very unhealthy and the air conditioner was old and loud.
The man who checked us in, I can't recall his name, was very helpful. He made it his business to go above and beyond. I booked online and the reservation was not sent through the company. This gentleman had it fixed in minutes. He was professional, helpful and spoke highly of the facilities. He assured us of our safety, during hurricane Matthew. He told us of hurricane windows and a generator. )3 was very helpful, and eased our minds. The carpet was not vacuumed in our room. Otherwise it was clean.
The coffee It was old, shabby and out of the way
We usually stay in 4 star hotels and chose Holiday Inn due to its proximity to UM. This was one of the best stays we have had at any hotel. The staff is very friendly and professional. The room was very clean (this is the first time I left a generous tip as I usually expect a clean room), as well as everything else in it and the rest of the hotel. The breakfast was casual, the waiters friendly and the food was very good. We enjoyed our stay immensely. The air conditioner was a bit noisy
comfortable bed, clean room
convenient hotel with a check in around 1 in the night. friendly staff breakfast was very poor, nothing continental about that. other facilities were not that great as the pictures should tell
Close to airport and has a shuttle going there every 30mins. Great breakfast. Rooms are isolated from highway and airport noise. Clean rooms. Not a huge one but the parking space was too far from the hotel.
This hotel is located near to the airport. Rooms are large and clean. Price is fair. Staff was rude in the front desk. The room was noisy all the night. Also, there were old tobacco smell in the room in the interior material, linens or from the ventilation nonetheless the room was sold as non-smoking.
The hotel was very near to the hotel which ran a shuttle service, needing only a call to the hotel to find out where it was. Checking in was easy and the room was spacious. we had a double room and shared with our daughter, for the night which was fine. The airport run way could be seen from our room but you could not hear any noise from the planes. The buffet in the evening was adequate as we had just flown in from the Uk, but not if you were looking for a large ot meal. the staff in the hotel were all friendly and helpful. I felt the the buffet breakfast was again adequate but not what i was expecting. I always think of american breakfasts and bacon go together but none, although you could cook your own waffles. We nibble at breakfast but ate some more later.
Restaurant is open until late at night, rooms clean and comfortable, airport shuttle drivers polite and helpful. Not enough check in personnel at counter.
The staff was extremely professional and flexible, not pressuring you to checkout immediately, and checking you in without a fuss. There wasn't much to dislike with this property. I cannot complain
This Hotel property offers many amenities that most others at this price range do not offer. It's very close to being a full service property. There customer relation skills are second to none. Housekeepers were quite annoying and persistent.
The room is clean, I found it very nice, quiet even though it is near an airport. I did like it very much. Yhere is only one ceiling at the entrance of the door, fron inside that need to stay. Other than that the room was perfect & clean. Thank you very much for a super clean room that you comfort me.
room was large clean the water was cold I let the bath tub run for 15 min. and was still to cold for a shower. one would think for the price you could have a warm shower before you travel!
Close to airport
It was close to the airport, free "breakfast", free shuttle service, free wifi. The breakfast was terrible. We couldn't even eat the "eggs" and all the bread was stale. I would compare it to gas station food. Pre-packaged everything. When we arrived there were no luggage carts and the employees were kind of annoyed that I would even ask and offered no help, they just watched us struggle. The room was pretty clean but the common areas were not. If you just need a bed for the night, it's a good price but I wouldn't recommend it for an extended stay.
The room is very good and clean. Everything that is said in the reservation is done. Internet service and parking with no extras fees were very good for me. It should have a freezer at each room. Breakfast is poor.
Room was clean, compfy and quiet.. No pool, no good restaurants nearby..
It's a comfortable place to stay if you have to spend the night in Miami because of your flight schedule. Friendly staff and reasonable breakfast. I didn't like that I had to wait an hour at the airport before the hotel shuttle arrived. They say it's a maximum waiting time of an hour, but it wasn't very busy and it's just too long if you're tired after a 10 hour flight.
The Hotel per se is quite old, but the staff are so great an friendly that for sure I will be there again and again...
Great staff, breakfast and services. Hotel looking a little tired.
I had a few problems with flights and checking in late, the Hotel staff were very helpful at rearranging my booking. The breakfast I thought was very poor. And it finished on the dot no messing.
it has coin laundry,great location,frendly staff smell of the room
Breakfast The airconditioner don't stay on and takes too long too turn on soo cann't sleep good
I only stayed for a night during a layover and everything was pretty good. I liked that there was a shuttle, so it made it easier for me to get to and from the hotel in a less than 10 minute drive. The front desk people were all very nice and helpful. It would be helpful if somewhere on the confirmation email it emphasized that the shuttle had to say HOLIDAY INN and SLEEP INN in order to get in. Another lady and I were upset as we had to keep asking different shuttles which one would take us to our destination. It was a late night when the shuttle driver picked me up so I understand he was probably tired, but he did not have to be so rude. Instead of getting out of the car or rolling down his window to talk to me, he used confusing body language that I did not understand so that seemed to upset him. He did not greet me or say anything when I was in the car. I put my bags away and took them out of the car without his help. Besides that little incidence, my stay was great. I would definitely return again during a layover.
Everything. From the time we checked in to the time we checked out . and the breakfast was served and replace quickly. That there were not ice machines on each floor.
Close to airport. Shuttle service very good Sub par rooms. Unfriendly staff
Comfortable No shops nearby
Clean and nicely designed General Manager was a bit snippy
This location was fine for a quick overnight stay between flights. The location and the hotel were quite adequate and the bed was comfortable. Pizza ads were under our door upon our arrival. After a long day traveling, we ordered in, but they didn't show for over an hour and a half with a simple order, after we walked to IHOP for food. We'd suggest this hotel stop this establishment from leaving these ads. Multiple reviews online we later found showed this was a continued issue with lackluster food.
Shuttle Driver from the airport was extremely nice, told me places to go and visit. Very professional. Breakfast in the morning also a nice point. Nothing...
The confort n price
I like that the shuttle van picked us up from the airport and gave us info on how to get to the port of Miami for our cruise. The staff was very nice and informative. The breakfast should include eggs though, other than that, everything was great!
Close to the Airport Close to McDonalds, IHop and Tom's Bar which had excellent food Breakfast was basic - never had anything but the orange juice
Localização em frente ao aeroporto Não tem elevador. Para quem está sozinho não já ninguém pra ajudar a carregar as malas. Muito complicado.
The location vis-a-vis accessing major routes; the swimming pool; having a safe; a secure car park. The carpets were not clean; the shuttle bus for the airport needs to be more frequent
It was what I needed - somewhere to sleep in between flights. Nothing extraordinary but a bed and a bathroom. Good that they had shuttle service in the morning. McDonalds just across the road. Breakfast only served between 8.30 and 9.30. For those with an early flight it is impossible to make it. Very thin door to the corridor.
The location was perfect. 0.9 miles from the airport and only 11 miles from the beach. I loved the size of the room. Slept 4 people easily, with two king beds and a great amount of floor space and bathroom space. The rooms were also so clean! And on top of all that the room was only $99 per night! Best hotel by far The breakfast could have been alittle better.
It was near the airport and there was a shuttle, but there are many many others. Dirty hallways, pizza delivery menus on the floor outside the door to the room, tacky decorations, a big metal board at the base of the bed for no apparent reason. And when I pulled the covers off the bed, the sheets were completely full of stains, debris, and little hairs. DISGUSTING. I've never left a hotel room before in my life, but I left right away. Even if they changed the sheets, I wouldn't want to sleep or shower in a place like that. As of now, hotels.com has not refunded me.
the adjoining restaurant was OK dirty, old linnen, terrible pillows, damp, heating/aircin did not work etc etc
Staff was friendly, easy to get to the airport, great little bar/restaurant, good shuttle service to airport. The bathroom was in need of new fixtures, updates.
the room was clean and the staff was very polite and helpful. The location of the hotel was easy to find.
Conveniently located for my work. Ithet put me in a room above garage next to highway, the road construction at night was loud and kept waking us up. Didn't rest to good.
Clean and comfortable hotel Hard to get soap out of dispensers, crowded breakfast area
The hotel was convenient to the airport and tolerably clean. The staff was courteous.and knowledgable. Many elements of our room were not functioning - lamps, safe, etc. This motel was sub-standard, but all others near the airport were very overpriced, and this one was only moderately overpriced.
very welcoming staff who really looked after us - so many extras great breakfast was very good,too.
all the little extras were included, good breakfast, 24 hr coffee and tea, fresh cookies in the evening, newspapers and business centre
Cleanliness of bedroom and bathroom Lobby
Location ,price, A lovely room.Train a street away makes it easy to get around.
Room comfort - location Staff did not communicate properly with in-house services
Overall the accommodations were nice. The room was in nice shape and was clean. The TV had many channel options and the bathroom was modern. Very well priced for the area that it is in and the room was modern (maybe remodeled in the past 1 or 2). The parking area is small and althought the hotel is technically in Coconut Grove, you are several walking blocks from the restaurant and shopping areas. This hotel is right off of US 1, so the traffic is hectic during rush hour times.
Quiet nights sleep. Clean room
Very comfortable, quiet, good bed and room. Top rooms are best. Second time I stay here, and its far better than anything else in Miami for the price and comfort.
Staff was very helpful. Private parking lot, good wireless internet, nice, roomy renovated bedrooms. Breakfast is good but could be better.
It was clean neat and close to the metrolink and walking distance to coconut grove and the breakfast was good
Location is good but any coconut grove location would be good. Free parking is great! A bit grubby. Toilet didn't stop running. Allergies went wild when in the room. Dust? Mold?
Nice modern room. Friendly very helpful staff, clean,comfortable bed. Good value
Hotel is still brand new...room are super clean....showers are great...staff are A1....love the place!!
New efficient style Thin walls, noisy pipes.
I loved it No
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Wine and tacos upon arrival ðŸ¤˜ðŸ¼, pet friendly water bowl for our palsðŸ¶.
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Efficient room design
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