Would you like to save as your currency permanently or for this visit only?
Hotel staff asked us to wait for 20 mins for the other person to come for the shift and check in. Rooms are worst with cockroach in the bathrooms and bad smell in the room. Breakfast time is 7 to 9 but you will get nothing if you go at 8:15.
Staff was great Curtain was too short in the shower
Hotel was ideal for a 1 night stay before a cruise. The hotel provides free transportation from the airport and to the cruise terminal the next day. Just be aware that they only have 1 van and since the cruise shuttles happen between 12 noon and 2:00 if you arrive at the airport you will have to wait till about 2:00 to get picked up. Hotel is old and shabby. Couldn't control air conditioning and room was too cold. If you turned off air, water dripped from the ceiling making a large puddle on the floor. Was tolerable for 1 night and the transportation made up for the place. Safe area with shopping mall and many restaurants within walking distance.
The hotel was renovated, so the facilities were very good, the room was nice. However: -the service is terrible. -the keys keep losing their connection, and we had to go back to the desk even twice a day to recharge them (or whatever they do) -you can hear absolutely everything going on in the next room and some nights it went on ALL NIGHT. horrible. And it was due to the fact that the only thing dividing the rooms are doors that do not seal. - the breakfast ends at 9 (at 9! for people on vacation) and they never told us that during check in. they actually did not give us ANY information, and there is nothing in the rooms to see the services they have or to have information about the hotel, which is very strange, as all hotels do. So good facilities is not enough.
The staff were extremely friendly and helpful. The rooms were clean and spacious. The shuttle to the port was convenient. Later(12) check out. The shuttle to the airport didn't match our time frame.
Cuando hice la reservación, decía que pagaría al llegar.... y al llegar, me encontré que la reservación habia sido cancelada porque no pudieron cargarlo a la tarjeta. En fin, otro engaño mas para amarrar al cliente. Tuvimos que buscar otro hotel a las 11:00 pm cuando contabamos con una falsa reservación
The person well checked me in was very nice. Other than her all the staff that I encountered was unfriendly and some even rude. The breakfast is toast and waffles with butter Rude staff, specifically the breakfast staff who are super rude.
on time morning airport shuttle no shuttle pick up after 9pm from airport, no batteries in tv remote and none at front desk, dirty shower, no good aircon temp control
Really cold rooms. Staff were nice. Right next to the Metrorail and Sunset mall. Bedding wouldn't stay on. There were stains on the walls. Internet is extremely slow.
The localization was very good, and there is a parking connected into the hotel the desk reception man, was very rude and impolite with me and all group and the breakfast just don`t exist.
This was one of the worst hotels I ever stayed in. The service was terrible, the room smelled like mold and there was a leak in the ceiling. We complained about the leak and it never got fixed. Our door was left open after housekeeping "cleaned" the room. The sheets were not changed everyday; it was hard to get fresh towels and housekeeping only spoke spanish.
the price, and the situation on US 1 Highway. The humidity in rooms, the price of parking (8$ by night), the breakfast very poor and bad free before 9am, very expansive after 9am !
Super comfortable beds The airport shuttle experience. I was told it would be 15-20 minutes, I waited about an hour before just taking an Uber from the airport to the hotel. And when taking the shuttle back to the airport, the driver was unfriendly.
Clean, quiet, free shuttle, extra helpful staff!!!
I paid for my hotel room in advance, and I paid in full. My flight was delayed and I didn't get to the airport until 3 am. Hyatt gave my room away because I hadn't checked in, and then sent me to a comfort suites. I paid for the room, so even if I don't check in, why give it away?
Quick access to and from airport Very modern and clean Restaurant in hotel has good food choices beyond the norm Late check out only until 2PM--hard for those with a late flight out.
The combination of staff anf facility was outstanding. I want to stay there next time. it is a new property, so swimming pool was not available.
Shuttle Driver from the airport was extremely nice, told me places to go and visit. Very professional. Breakfast in the morning also a nice point. Nothing...
Clean and nicely designed General Manager was a bit snippy
Close to airport. Shuttle service very good Sub par rooms. Unfriendly staff
The confort n price
I like that the shuttle van picked us up from the airport and gave us info on how to get to the port of Miami for our cruise. The staff was very nice and informative. The breakfast should include eggs though, other than that, everything was great!
I only stayed for a night during a layover and everything was pretty good. I liked that there was a shuttle, so it made it easier for me to get to and from the hotel in a less than 10 minute drive. The front desk people were all very nice and helpful. It would be helpful if somewhere on the confirmation email it emphasized that the shuttle had to say HOLIDAY INN and SLEEP INN in order to get in. Another lady and I were upset as we had to keep asking different shuttles which one would take us to our destination. It was a late night when the shuttle driver picked me up so I understand he was probably tired, but he did not have to be so rude. Instead of getting out of the car or rolling down his window to talk to me, he used confusing body language that I did not understand so that seemed to upset him. He did not greet me or say anything when I was in the car. I put my bags away and took them out of the car without his help. Besides that little incidence, my stay was great. I would definitely return again during a layover.
Comfortable No shops nearby
This location was fine for a quick overnight stay between flights. The location and the hotel were quite adequate and the bed was comfortable. Pizza ads were under our door upon our arrival. After a long day traveling, we ordered in, but they didn't show for over an hour and a half with a simple order, after we walked to IHOP for food. We'd suggest this hotel stop this establishment from leaving these ads. Multiple reviews online we later found showed this was a continued issue with lackluster food.
Everything. From the time we checked in to the time we checked out . and the breakfast was served and replace quickly. That there were not ice machines on each floor.
Breakfast The airconditioner don't stay on and takes too long too turn on soo cann't sleep good
Close the airport The smell of the place
The hotel transportation was speeding and scary. when we got there we saw two cockroaches in the lobby. On our way to the room we heard some very loud sexual activity that I am almost positive was paid for. The room had stains all over the carpets and bedding and the shower was extremely dirty. Worst place I've ever stayed.
It was close to the airport, I really like the fact they had an airport shuttle. Close to some restaurants if you don't drive (pizza, McDonald's) Limited cable channels but for the price it's not bad
ese hotel definitivamente no sirve muy malo ,demasiado dinero por un hotel tan viejo,las habitaciones sucias, no lo recomiendo para nada
I liked the location of the hotel itself I had young children, and the hotel did not provide any channels so that my kids can watch TV, it seems like the hotel is a stop over for adult only entertainment, my neighbor handling his business with his lady friend and it could be heard, I'm just glad my kids were sleeping at the time. Bathrooms were way too small, not enough amenities.
Breakfast is free, shuttle to airport is free. Dirty, walls are very thin. Noisy, there was used shampoo in the bathroom.
Buena ubicacion, cerca del aeropuerto, desayuno basico incluido, shuttle gratis al aeropuerto, bus pasan frente al hotel hacia el downtown, buen precio. Mala atencion del personal, sobrecamas y paños manchados, muy mala conexion wi fi.
It was close. The guy at the reception was nice. The driver charged me to drop me off at the airport.
The people working were loud and inconsiderate. I wasn't able to sleep. Also, there was a roach in the bathroom.
Staff Area Value for money The Carpet smells
Location Parking is very limited - There is no elevator - Wifi is very weak, only in the lobby you can get some connection - The room had only one outlet - Once past the lobby it feels like you are in the getto and it is kind of scary - we were given a room that was ready and when I open the door the room was not clean, the bed was not made and there was trash lying around.
Located walking distance from great restaurants and shopping. Clean, comfortable rooms with a great 5th floor pool!
The hotel was nice and staff was very friendly. There are lots of restaurants and shops within a 5 minute walk. I would definitely stay here again. Parking was very expensive. We opted for the valet vs. the self park as there was only a small difference. Valet service was lovely. No complimentary beach towels at the pool.
Old hotel, musty smell throughtout
Check in staff was friendly and met my request Lobby looked nice Location was close to coral gables downtown and shopping area. Also close to airport Old - needs some renovation but it's definitely good enough to stay in Room was semi-humid Every time I got on an elevator, it wouldn't close. I had to get off, then I learned to press the reset button. Older nice building with needed upgrades
Food was okay, the pool was fine but had too mich clorox They did not specify the check out time and they charged me additional 50$ to check out when I had already paid through expedia 140$ the night. The front desk lady had told me that no additional cost were going to be made, but when I got to my final destination I saw my credit card being charged 50$
I had a King bed room for one night, and the room was spotless, with a clean and well equipped bathroom, as well as a very comfortable bed. The size of the room was perfect. The hotel is extremely well maintained, in despite of not being a new structure. The location is ideal, not too far from the airport. For the rate I paid, and the quality of treatment I received, I find it a bargain. I will make the Hyatt my place to stay when visiting Miami for a couple of nights, instead of staying near the airport. The best of the hotel, however, is the staff: courteous, amicable, sincerely willing to assist you in any problem. That makes the difference quite often.
Location was perfect. Rooms looked dated, renovations in the Lobby
Gracious, pleasant, relaxing -- just what I needed after a very busy summer. . I would have liked a simpler, less complicated breakfast.
The hotel itself and its quiet and green surroundings. Pool is excellent. The awful and inadequate service at The Fontana Restaurant in the hotel
This is probably the most beautiful hotel I've ever stayed in, with European elegance at a reasonable price. We had a delicious meal at the "Fontana" restaurant, and the hotel staff was generally excellent. It is the architectural centerpiece of the Coral Gables neighborhood, and within a short drive of "Miracle Mile" shopping. Oh, and self-parking is free! The room was a bit small, but the view was worth it!
The hotel itself is very special and very beautiful. It is a completely unique property, one that is a welcome break from all the chains. Both the food and the service at the restaurants were outstanding. Though nearly everything at the hotel was 4-5 star, the room itself was about a 3 star. It was bland and the quality of the bed, furnishings, towels, decor, etc. seemed cheap.
The Biltmore is a wonderful hotel with plenty of amenities and lovely food and service. I was welcomed with a glass of champagne - how wonderful is that?
The rich history of the hotel. No coffee maker in the room.
Love the ambiance and staff service. Great place to stay. Not being able to eat breakfast at cascade during the week. Cascade menu should have more choices.
The staff were great --- the food in most of the venues (except for the pool area) was outstanding. Very enjoyable We have previously always stayed in Miami Beach. The Biltmore is a bit out of the way in Coral Gables. I would recommend it to those with a car, but not so much to those who don't have this option as it is expensive to get around by cabs. The Biltmore does offer a car service for within Coral Gables, but it was often not available. Also, the difference between a regular hotel room and the Junior or Executive suite in my estimation is not worth the extra amount. It would only be worth it if you upgraded to a full suite.
Our daughter's fairy tale wedding reception was held here two years ago. My husband and I promised ourselves that we would return for our own romantic stay. We were not disappointed and loved every minute - the luxury, pampering, beautiful grounds, wonderful food. A dream come true!
champagne sunday brunch nothing
We love the history, the architecture and the location. We looked forward to this our entire lives! The overall experience was not good. There were no good options for casual dining. Just poolside, with a very limited menu and LOTS of cigar smoke OR the golf club, totally undesirable very man club-ish. We ended up ordering a very pricey pizza and very mediocre Caesar salad in the room. Forget a glass of wine for room service, it was $19.There was grime in the shower exhaust fan and mold on the ceiling shower. ewwww! Some of the property was in disrepair.
The structure itself architecuturally is a delight. The service upon arrival was first class and it was a joy to navigate it's various facilities.
The suite was ideal - good size, clean, all neccessary facilities, good value
Location and nice 1 bedroom room
Bed was poor quality. i cannot understand that the mutiny doesn't oblige its residents to put carpets under chairs and beds. moving chairs make a lot of noise. ive noticed this on several occasions. not sure I will return.
Five star service and accomodations. Room was upgraded to the Starwood's freuqent guest floor. Fabulous hotel. A little confusing to find the hotel lobby and elevators. Hotel is mixed with commercial offices
Daniel on the evening shift was so very nice with all my questions re: my maltese. He went out of his way to help me. I so appreciated the kind and courteous treatment I received during my 2 day stay while working in Bal Harbour and Coral Gables. Thanks to each and every one of your staff. Leona
very comfortable beds and linens; good size room; concierge
The location of the hotel was excellent and the service and amenities were wonderful.
Not much.The staff for the most part was pretty rude
Nice location easy walking distance to what is needed. Paid for internet, sheets were like sand paper.
This place is very fancy, clean, quiet(even though we booked while restorations were being done). It's a like a secluded get away. I loved staying here. The staff and security were very friendly and always spoke when you pass by. You have to pay to park even though you're a guest at the hotel and if you plan on going in and out it cost you more then the overnight $24 fee so if you plan on going out in your car I suggest planning it into your trip.
Conveniently located, for malls shopping, restaurants, night life, conventions, 24-hour gym facility, choice for valet and non-valet parking, etc. business center not part of the hotel when personal laptop/notebook not available for use.
Clean, good service nothing
the rooms are very spacious and the hotel staff was very helpful and friendly. the charge for Wifi in your room when Wifi in the lobby is for free.
Everything and everyone was extremely professional. I enjoyed my stay.
Staff was very helpful. Private parking lot, good wireless internet, nice, roomy renovated bedrooms. Breakfast is good but could be better.
Location ,price, A lovely room.Train a street away makes it easy to get around.
Very comfortable, quiet, good bed and room. Top rooms are best. Second time I stay here, and its far better than anything else in Miami for the price and comfort.
all the little extras were included, good breakfast, 24 hr coffee and tea, fresh cookies in the evening, newspapers and business centre
very welcoming staff who really looked after us - so many extras great breakfast was very good,too.
It was clean neat and close to the metrolink and walking distance to coconut grove and the breakfast was good
Overall the accommodations were nice. The room was in nice shape and was clean. The TV had many channel options and the bathroom was modern. Very well priced for the area that it is in and the room was modern (maybe remodeled in the past 1 or 2). The parking area is small and althought the hotel is technically in Coconut Grove, you are several walking blocks from the restaurant and shopping areas. This hotel is right off of US 1, so the traffic is hectic during rush hour times.
Room comfort - location Staff did not communicate properly with in-house services
Cleanliness of bedroom and bathroom Lobby
Location is good but any coconut grove location would be good. Free parking is great! A bit grubby. Toilet didn't stop running. Allergies went wild when in the room. Dust? Mold?
Quiet nights sleep. Clean room
The atmosphere, design No complaints
Everything is in goos shape Service
Modern clean hotel Nice lobby bar area (Expensive though) Music at check in too loud to hear anything. Got a handicap room without being told so. Got to room, work desk too high to efficiently work on laptop. Poor Handicap person would have terrible shower experience as did I. I have been stuck with handicap rooms before but the design and layout made this the most uncomfortable room I have ever been in. Nothing like a good strong hot shower to get you going in the morning, well that wasn't possible. Still have to get the shampoo out of my hair now that I am back at a Hyatt Place.
The best part about my stay at Aloft was the service I received from the bar tender (Rafael Medina). I had previously missed my flight and chose Aloft as a place to stay through my Kayak app. It had been a long day of traveling and I was not looking forward to extending it another day. Once I sat down I was immediately served with a good attitude since he could tell I wasn't in the best mood. I was rudely on the phone with my father during most of my time at the bar but this did not stop him from giving service with a smile. After my phone call I had an awesome conversation about my travels and felt overall welcome. I am glad I chose Aloft over the rest of the options and will gladly come back next time I am in Miami.
I enjoyed myself the bed was wonderful
It was close to the airport, welcoming and convenient
The room is very good and clean. Everything that is said in the reservation is done. Internet service and parking with no extras fees were very good for me. It should have a freezer at each room. Breakfast is poor.
Size of the room, free connection to internet from each room. Breakfast was excellent value and included in hotel price. Frequent shuttles to the airport. Bathrooms could do with painting and some renovation.
The hotel was very near to the hotel which ran a shuttle service, needing only a call to the hotel to find out where it was. Checking in was easy and the room was spacious. we had a double room and shared with our daughter, for the night which was fine. The airport run way could be seen from our room but you could not hear any noise from the planes. The buffet in the evening was adequate as we had just flown in from the Uk, but not if you were looking for a large ot meal. the staff in the hotel were all friendly and helpful. I felt the the buffet breakfast was again adequate but not what i was expecting. I always think of american breakfasts and bacon go together but none, although you could cook your own waffles. We nibble at breakfast but ate some more later.
The room is clean, I found it very nice, quiet even though it is near an airport. I did like it very much. Yhere is only one ceiling at the entrance of the door, fron inside that need to stay. Other than that the room was perfect & clean. Thank you very much for a super clean room that you comfort me.
convenient hotel with a check in around 1 in the night. friendly staff breakfast was very poor, nothing continental about that. other facilities were not that great as the pictures should tell
had to wait for long for the shuttle. Very old and used. Pick another place if possible, not worth the money. if you stay here - bring flip flops
staff were friendly and there was a coffee maker in the room The gym did not open until 7am when I had to check out. Breakfast also was not served until 7 am. The shuttle also took a long time for pick up at the airport
This hotel is located near to the airport. Rooms are large and clean. Price is fair. Staff was rude in the front desk. The room was noisy all the night. Also, there were old tobacco smell in the room in the interior material, linens or from the ventilation nonetheless the room was sold as non-smoking.
The hotel presents a shabby first impression. Dirty, worn carpets, strong smell of disinfectant, staff were friendly, but didn't make up for the overall tattiness of the hotel. Room was clean, except for the worn, carpet, bathroom clean, lots of towels. Air conditioner was sporadic, never really cooled room. Minimal hot water available, full hot produced a tepid shower. Bath was lukewarm at best. There was no stopper in tub and it took forever to get one delivered. Restaurant was only available at certain hours, wait staff seemed to cook the minimal breakfast, service was friendly but very slow. Wait staff had minimal command of English. Overall, a disappointment, a place to stay overnight only.
Room wasn't ready when we arrived but the front desk was very helpful
I like the staff they were friendly,I also like the pool.it's very close to the shopping mall and other stores. I did not like the rooms they very old and beat up. Didn't seem to clean. I had to switch my room when I first got there but the next room was not the greatest either. Also I thought that south beach was close but it was a 30 to 40 min drive there.
Not much Front lobby dirty and front desk personnel not very helpful
i booked through kayak which sent me to priceline. after paying, neither kayak, noe priceline relayed my reservation info to the hotel. i spent over an hour at the hote ldesk trying to get checked in. horrible experience.
The hotel is near shopping mall and stores. There was no fridge and microwave in the room. These are upon request and against payment. Other 3-star hotels offer these facilities for free. We were 3 guests in the room and had to ask front desk for an extra bath towel (there were only two in the room) and also bath towel (we did not receive ANY in the room). They told us they were out of bath towel because the hotel was full. There were NO bath math in the bathroom. House keeping was out of bath mat!! Too high price for such poor facilities.
Absolutely nothing!!! • Someone else's pubic hair in the bed • Black mold on the shower curtain • Ash trays in a room that was suppose to be non-smoking. LIES!!! • No TOWELS in the room • Given one towel for two people, no hand towels • The worst hotel staff of any hotel I've ever stayed • Worst experience in any hotel EVER!!! • Will never stay at ANY Ramada EVER!!! • I will NEVER book a hotel through KAYAK or PRICELINE EVER EVER EVER EVER AGAIN!!!!!!!!!!!
Location Wifi in the bedrooms was very slow.
Read what I didn't Like instead because there is nothing good to be said about this hotel. I booked my room online and got my booking confirmation number and everything. When I get there (at around 11pm because my flight to MIA landed @ 10) They tell me that they have cancelled my reservation because i didnt show up before 6pm. THIS WAS INDICATED NOWHERE!!!!!!!!!
location price the room smelt like it was once a smoking room or the carpet had not been cleaned for a while. Mark in the sink was there for the full 4 days- cleaning inadequate had to ask for extra towels tub is permanently stained Hotel needs refurbishing
Just the place. The room was suck. Outlet plugs dont work
Bed was comfy and the room was clean Pillows smelled humid and sweaty, that was about our only complaint.
The man who checked us in, I can't recall his name, was very helpful. He made it his business to go above and beyond. I booked online and the reservation was not sent through the company. This gentleman had it fixed in minutes. He was professional, helpful and spoke highly of the facilities. He assured us of our safety, during hurricane Matthew. He told us of hurricane windows and a generator. )3 was very helpful, and eased our minds. The carpet was not vacuumed in our room. Otherwise it was clean.
I waited 1.5 hrs for the airport shuttle and the breakfast was very unhealthy and the air conditioner was old and loud.
Room was clean staff was polite Breakfast on time satisfied The second day rolled eggs
I needed a hotel close to the airport and wasn't expecting to find something So quiet and comfortable with class. The pillows & down comforter were heavenly. I didn't have enough time to enjoy everything.
The coffee It was old, shabby and out of the way
Close to the airport The room was smelling really bad and it was dirty!
One of the elevators was out of order, so there were long waits. In our first room the air conditioner did not work and there was no mini fridge. The air conditioning on the floor of the second room did not work but did in the room. We were sweating while waiting on the one working elevator. The indicator lights in the working elevator did not work so there was confusion if the elevator was going up or down and what floor it had stopped at. The breakfast was ok but they could not keep it stocked. As soon as they brought out food it was gone immediately. The rooms were clean and it was quiet but not up to Hampton Inn standers.
The breakfast bar was wonderful. And the pool area was very nice. The surrounding area was not as nice as I would have liked. Also wish all of the staff would have spoken English. It felt a bit like being in a foreign country.
Clean rooms. Friendly staff. No balconys.
Rooms were large, with comfortable bedding, and ample closet, but bathroom could use a bit more space. For the location just a couple of blocks from Alhambra Circle and Coral Way, and easily accessible to MIA, the rates are a great value. Found and killed a tiny cockroach as soon as we walked in the room. Common in Miami, and didn't see any others indoors afterwards, but didn't give a good first impression. Otherwise, they'd have gotten a higher rating.