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They had a vacancy, that's it! Elmer's was okay next door. The reception area was disorganized with a door open behind the desk that was full of clutter. The receptionist worked from a scribbled list of rooms and had to ask another what it said on the list about my room ... The couches in the hall entry had large patched holes in them and the windows on the door were filthy. Inside the poorly lit room I found the drawers in the tables next to the bed to be full of hair, gum, food and dirt. I slept on top of the sheets in my clothes because I just didn't trust the area to be clean enough. The refrigerator was dirty on the lower part of the front door and the freezer door inside was broken. The TV picture was blurry on most channels and in a town so close to University of Oregon, they didn't even get the PAC 12 channel! The bed had broken springs and after that I didn't trust the cleanliness enough to partake in their continental breakfast. I ate at Elmer's next door. This was the only room I could get this weekend because so many events were taking place at U of O. Next time I'll stay elsewhere or drive back and forth from Gresham!!
The room had a nice bed and a decent kitchen area. There was black mold that covered about 1/3 of the ceiling over the shower (so I'm not even sure it was legal for them to rent out the room) and there was trash around the nightstand.
Good location and friendly staff. I left something in my room after check-out, they were able to find it and hold it for me to pick-up a few days later when I came back through the area. That was excellent service!
The room was fine--the beds were comfortable, and everything was clean. I thought there'd be a fridge (there wasn't, and I could've used one), but I looked at a bunch of places so maybe I'm thinking of somewhere else. And the location worked out really well for what I needed to do (despite being, in general, a horrible off-ramp hell of every terrible chain restaurant you've ever heard of). The people at the desk don't seem to have any idea what they're doing. While we were checking in, two employees were discussing a recent incident where a guest had checked into a reserved room and found someone else's luggage there. Then they wouldn't give me a print-out that included the amount they charged me--I actually still don't know the cost! Which makes me pretty nervous, given that they have all my credit card info. I'm going to have to keep a close eye on my statement. Also, people were making a LOT of noise in the halls late at night. I don't know if it's fair to blame that on hotel staff, but they don't seem to have made any effort to stop it.
nothing. there is absolutely nothing to like about this property, unless your sole purpose for staying here is saving money everything. there were sketchy people passed out in the hallways. sketchy people just hanging out in the parking lot listening to music and smoking. the hotel employees were more interested in gossiping with each other than helping me. everything looks greasy, grimy, & at least 50 years old. the beds were like slabs of cement
Nothing Very dirty and smelly. The place is ran by a very seedy manager. I plan on complaining to their corporate about how bad it reflects on the entire chain. I confirmed my reservation when I checked in, then got a call at 11:30 pm saying there was none and was charged the full price. When I talked to the meth head looking manager he told me my email confirmations meant nothing and I should call the booking site. DON'T BOOK HERE.
Decent sized room I guess They double charged me for my three day stay and messed up my bank account. Thank god I used a card thru paypal so it was easily reversed or else I'd have been screwed
The room was a decent size. The bed was comfortable. Elmer's restaurant is connected. The hallway carpet was very dirty. No elevator. The lobby feels like a warehouse. The bathroom sink was chipped. The room was clean but felt a little shabby.
The location The service, the many broken accomodations , missing blankets on bed , lock on door broke , in cleaned ,rude bartender, disgusting breakfast cold waffles , fake eggs ,
The hotel cancelled my reservation after I was already in town and suggested I could get a room in a town over an hour away. Not acceptable!
Good location. Staff was friendly and courteous. Good restaurants nearby. Price was cheap and the neighbors were quiet. The wifi was better than a lot of places, but could still be improved upon. Good tv. The building and room were well worn. They do seem to be working on the place, but it is never going to be a good looking, squeaky clean destination. The toilet in the room flushed automatically every few minutes and the room and the building didn't smell fresh - not really offensive, but it smelled old and well used.
I loved that this hotel was right off the freeway, access to many restaurants in walking distance, friendly staff, and the rooms were clean. We were also traveling with our dogs and they had a little treat for them on arrival and they had a pet area for them as well. There really wasn't anything we didn't like ... our experience was a positive one.
The room was very clean and stocked with everything I needed...blow dryer, refrigerator, coffee maker, extra soap and shampoo and plenty of soft, absorbent towels. The location was perfect for me, with lots of restaurants and shops nearby. The staff was helpful and polite. The internet was fast and free. I would definitely stay here again. There was no way to darken the room. There was only a light transparent curtain so no way to block out the street lights at night. Free breakfast would have been nice...
Beds are very comfortable! Room exceptionally clean, and every single one of the staff members were so incredibly kind and friendly! We were treated like queens!
Said it had been remodeled but yet our bed was broke down and very uncomfortable, we always stay there because it was comfy Beds and we can have our dog with us.Were not sure we will stay again not at those prices.
Everything we needed. Clean, very comfortable! No complaints
Quiet Staff very friendly
If you buy a room on an online site the Valley River Inn takes away all amenities. No breakfast, etc.. Also when the staff see's your online rate their attitude completely changes to the negative. Restaurants food was very poor and very expensive.
This is one of the older luxury hotels that has been wonderfully maintained. Spacious and beautiful with all the amenities you could want. Gracious staff and the restaurant and lounge were perfect!
Sitting by and swimming in the pool was wonderful! And our meals on the deck by the river were excellent!
I thought the location of the hotel was excellent. The restraint in the hotel was so good that we didn't eat anywhere else during our trip. We loved it here and will come back in the future.
Everything was great and my weekend there made going back to the real world a little better :) That I couldn't stay longer
Vintage 60"s architecture, condition of facilities and cleanliness, riverside food and bar service, friendly and efficient staff.
The decor, the staff, and the chef. Best food I've ever had at an American hotel.
Room service food was excellent. We shared the steak dinner and a Cobb salad. The beef was terrific as was the salad. Even though the hotel is about 45 years old, the room was newly renovated. The furnishings and decorations were very nice. Our only complaint was the bed was harder than is comfortable for us. Other than that, great stay.
Customer service was great! Shuttle driver was very friendly and helpful. Very nice restaurant, too. No mini fridge in rooms.
We liked that it was by the river, and that there was a trail to walk along the river.. We loved that we could take our dog with us. We loved the breakfast buffet.
The Inn had been built in the 70's and allowed to drift for a while. But there's been a lot of attention to detail recently and it shows. We've been visiting Eugene regularly for over 40 years and have stayed just about everywhere. Valley River's back on the top of the list.
Restaurant waitress Laura. Extremely pleasant and professional. The kitchen did a good job. The size of the room. The bath towels, hand towels and wash cloths. They should have been discarded 2 years ago. The worst I have seen. Was told by the guest service agent at check out that they just renovated the rooms. It was not in the budget. Dust on the night table. The GM is not doing his job.
Staff was extremely friendly! Bed was clean and comfortable after I realized it was a adjustable bed. Haha. Room was very clean. Close to everything you could need. Wifi worked great. Loved the fact the lock up after 11, and you need Couldn't have asked for a better stay. My only thing I thought was odd was charging 10 for the hot breakfast. The rooms are not cheap so it would've been nice for the breakfast to be included. Just was surprising. Never stayed at a hotel that charged for breakfast before. But definitely not a deal breaker.
Nice room decor. I checked in at late in a very cold evening. For security there is an outside "walk up" window. The two female employees inside were debating on which room to assign me, while I waited out in the cold. Then I was told they had to call "AJ" to see if they could allow my service animal to stay in a handicap room. Yes, can you believe that? Doesn't make sense. One of the women agreed to let me into the lobby while they consulted with the manager on the phone to decide if they were going to charge an extra $15. Apparently they have never learn about ADA laws. They were both extremely rude and were complaining about the management while I stood there. I was assigned to a room upstairs and it was very cold. After an hour, I realized the heater wasn't working to warm the room, so I slept with my fleece jacket on. I didn't bother to ask for assistance or a room change because I was tired and didn't want to deal with the two ladies in the office .
Easy access from the freeway and located in amongst all sorts of dining selections. We were there for a medical appointment and they made accommodations for my daughters baby. Nice friendly helpful staff. Will stay there again but will request a larger room. Our room was very small but we did notice that larger rooms were available
Check in was easy and efficient. Also appreciated that the very modest breakfast offerings were left out after 9:00am I had a strange meeting schedule that required my to be out early and returning briefly after the stated breakfast hours). The bananas were nice and not too ripe. Smelled like cigarettes even though a non-smoking facility and generally appeared worn and of lackluster care.
I was scheduled for a medical procedure at a nearby hospital. So this facility worked out perfectly. I couldn't partake of the continental breakfast but my wife did and i took some for later. For the price the accommodations were great and the room was laid out in a comfortable manner. We definitely would not have any reservations about staying here again (maybe just to get some time to ourselves). Various restaurants abound within blocks of this location (Denny's, Sharies, Mexican, Asian and McDonald's for those on a budget.)
Great location! Front desk seemed a little overwhelmed in the morning. One woman trying her best to help 5-6 people
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
The hotel was very clean, beds were comfortable and the staff was friendly. Perhaps the location but not bad overall.
staff very friendly & professional, room was clean AC room unit was loud at night, but not that big a deal
Close to freeway access, gas stations and restaurants. Quiet location. A bit obscure to find even if you were using smart phone navigation. It is in the middle of other motels and businesses and a little difficult to get through the street maze.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Close to restaurants We were supposed to look at the courtyard but we were looking at a roof and a wall.
Price and location This room had a single king bed. We had two people that wanted separate beds. Although rooms were available, the hotel refused to move us
The entire facility was spotless. The staff was friendly and accommodating. Location was great.
Staffs are very nice. The price can be lower.
close to restaurants and coffee. Easy access off of freeway. We asked for late check out because we arrived very late and they were only able to give us to 12pm
The room was clean and big. Itnwas nice to have a balcony. The bed was very comfortable. Not really.
Clean, Nice appearance, Friendly Staff Balcony had lots of spider webs and the grill was off of the AC unit, leaning against the unit.
really nice, great breakfast the elevator needs updating
The swimming pool and the breakfast. Broken door and general cleanliness.
The spacious room with a refridgerater, microwave, coffee, and free wi-fi! The service was great, and the breakfast was nice! All around, a good experience.
This guest did not leave comments about this hotel.
The staff was great and the room was clean! Beds were comfortable and the balcony was a very nice place to relax. Parking
The friendly hotel staff and the clean room. There was nothing to dislike about this hotel.
The television news stations were FOX and CNN. There was no MSNBC. This choice of programming does not serve all customers.
Conveniently located. Room was spacious and clean. It was evident they were upgrading the rooms. Great internet access Cluttered parking lot with remodeling supplies. They needed a second desk person in the AM for check out. Towel rack was falling down.
Spacious and well furnished rooms (on the west side the rooms have nice balconies). The outdoor pool was nicely maintained and large enough to accommodate a number of guests on a hot day. Staff was efficient and friendly. Hot water temperature dangerously high.
Staff was helpful&friendly. Hotel is nice,with a bit of unfinished remodel/maintenance needed in some rooms. I had to be moved to a new room due to this problem.(broken toilet seat lid). Nothing that would make your stay unpleasant. Good breakfast bar For the price of the rooms I would expect to not find missing floorboard runners, broken toilet seats, nonworking coffeepot, broken door jamb, & loud poor running refridgerator. The STAFF definitely makes up for cosmetic problems...They are the stars!
The rooms were quiet, bed was comfortable and the hotel was centrally located. The shower head was needle-y and both of us had to squat to get our shampooed heads underneath it.
Village Inn provided clean accommodations. Some of the people the apartments attract caused quite a ruckus the night we stayed there. We don't plan on staying there again.
Staff were very accommodating. Allowed for very early check in and we used their complimentary car service multiple times. Would definitely come back. Nothing.
We have been coming to Eugene for the last two years because our son goes to school there. This is the first time we stayed at the Inn and loved it. We met the owner Brian in the elevator and he graciously welcomed us and made us feel at home. Everyone who worked there was truly welcoming and struck up a conversation with us. The rooms were spotless. Very highly recommended.
Loved everything about this hotel. The room was very large with a sitting area dining area and a very large bathroom with double sinks! The room also had a working fire place and a very comfortable bed! The room was exceptionally clean and we didn't want to leave. The feel of the hotel is luxurious as soon as you walk in the lobby. The outside does not do the hotel justice. Absolutely worth the value. There seemed to be a train beat by and we could hear the horn several times during the night.
Easy access to multiply highways. Newly remodeled. Loved the new shower. Bathroom was very nice except for the hole someone punched in the door. Very noisy next to a busy street. Hypodermic needle found at the edge if the grass in the back sidecparking area. Refrigerator was aet on high and froze our water and my can of diet pepsi exploded.
The room was comfortable and clean. Perfect for a short stay. The shower could have better water pressure.
The staff is wonderful and made it much more enjoyable! They were extremely accommodating. Thank you guys so much!!we The bed was small and uncomfortable.
The price was right, we needed something cheaper to try to save money and this place seeme promising. The place was clean and the people were nice enough. The room was very small. I've stayed in motel 6 before but this one's rooms were about half the size. There was no shampoo with the shower so I'm just happy that I had brought my own. The beds were very small and uncomfortable. I personally wouldn't stay there again.
I got charged $19 for parking. Unaware this would be the case.
The friendly staff gave us an upgrade to a corner room and it was very spacious. The bed was wonderful and the coffee in the room was better than what they served in the restaurant!! Nice fridge and coffee pot in the room. The updates were all nice too! When I booked online, they didn't state the extra charges. Parking - $17 per night, Pet fee - $50 and the restaurant food was spendy too! If I had been aware of these fees, I would have been able to compare rates better with other hotels. Other than that, I would have given this place a 5.
The staff were great and gave me some very helpful advice. The restuarant on site was very nice and the steak they served was amazing. The TV in the room was very large. The bed wasnt very firm
Great location, friendly and helpful staff, tidy and clean, upgraded finishes, nice place. The trains....
Location Stinky hall,no shower curtain,TP holder improperly installed,uninformed staff
It is located at almost the center of downtown and you can simply walk to almost anything. The standard king size room I was given was nice and clean as well. I am fine with almost everything except with how Hilton and the staff handled my situation with the room. I originally booked the King Executive Jr suite. However, when I got there, they said there was a problem with the toilet in the room that they sold it to me. As a result, I was only given the choice of a double queen room or a standard King size room. I asked about other King exec suites but they said they cannot change to others. I then asked about the big price difference between the available rooms and if I can be compensated or refunded in anyway. They said they can't refund and they simply gave me a coupon (worth 35 dollars total for 2 people) for breakfast and free parking that is worth like 20 dollars. I was then put into a stand King room. Totally a joke. Super disappointed on how they dealt with my situation.
The Hilton is located in a great place, is clean, and is much nicer than your average motel. The service at the restaurant is terrible. The food is okay. The room is just better than okay. We are Hilton honors members and shouldn't have had to pay for parking, but after we left our emailed bill said we were charged. I guess I get to make that call later.
Clean and nice. Great room for the price! Excellent continental breakfast.
The included breakfast was very good! Staff friendly and helpful.
The room was clean and nice and we enjoyed having a fridge and microwave. The breakfast was good. The room was a little small for our family of five, but it was a weekend when all the hotel's were booked and we were thankful to have a room for the the nights we needed. It would have been nice to have a pull out sofa though.
I liked the fact that the general manager would not listen to my objection to the uncleanliness of the facility. I like that I know I won't ever let a single penny go towards any of their hotels or affiliates, from my wallet or anybody I come in contact with. I didn't like paying for the maid not doing her job prior to my stay, and the fact that I was charged extra for it. And to top it off the general manager out right lying about the charges and what they were for.
We oiled hear loud neighbors lol night talking and banging furniture against our common wall. Walls didn't appear to be very sound proof.
The front desk staff was great! The facility was okay. Parking was pretty tight There was some dirty pillow cases on the bed. The ceiling over the shower was very moldy. Overall it was okay.
The desk staff was friendly and overall helpful Rooms are dark and smelly. Feels dirty. Tiny, scratchy towels with a bar of soap and cheap combo bottle of shampoo/conditioner. Parking lot overcrowded especially with uhauls and trucks. Fitness center was a treadmill and broken down combo equipment piece. Pool cloudy and smelly. Far overpriced for a "motel 6" place.
Breakfast was good. Found some long black hairs in bed& shower (not ours). Staff left dirty coffee cups & old coffee on counter.
The room was nice and large and had enough space for two people to stay comfortably. Bed was comfortable. Air conditioner kept room cool. Continental breakfast was good. Coffee was good. Bed cover too heavy. Was almost no counter space at sink. Air conditioner rattled. Continental breakfast food barely warm. Very crowded dining area. Parking lot was too small for this hotel. I could not find a place to park after returning from dinner with my family.
It was clean and had an easy check in and out. The pool and hot tub were nice. The shower didn't work and would not get hot either.
Luxurious bed. Clean. Nice shower. Good water pressure. Breakfast was a pleasant surprise. I did not like constantly hearing the sound of water rushing through the pipes. It kept me up most of the night. When I checked out, the guest in front of me told the person behind the desk that he and his family hardly slept because of the sound of the water in the pipes. He suggested you insulate the walls.
Very friendly staff. Nice clean rooms. Great location by the park.
Computer room Maintenance guy doing loud repairs in stairwell next to room before 9 am Sunday morning. I am a marine painter/blaster that works long hours multiple days of the week. I was looking for a late start to my day Sunday morning. Rude!
I like staying here but before I had a chance to shower the main water line broke...stuff happens.. Overall a nice hotel, just unlucky break!
Not too much to like here Be careful when booking this hotel with the intention of bringing your pet. First they charge you an additional $10/night in order to get a "pet friendly" room, then when you get there they charge you an additional $20/night for actually bringing your pet. So in essence, there is a $30/night fee for pets which is much higher than other hotels in the area. Not to mention the rooms are musty smelling and in spite of their claim that the hotel was recently renovated, the rooms are far from the nicest in town. Do yourself a favor and choose one of the newer hotels in the Gateway area of town, you'll be glad you did!
Everything the hot tub , the customer service was amazing , clean , comfortable beds Pool was cold , needs more washers and dryers
The bed was comfortable. The breakfast was good and the people were nice. The room was a comfortable size. Had plenty of room to move around in room. The only downfall that I had was, that the bathroom was to small.
This was the perfect spot for visiting the University of Oregon. We could just walk across the street and we were there.
The room was clean and location was quiet. Walking distance to most University buildings and venues. The room was dark with not a lot of natural light. Bathroom countertop space was limited. We had 2 queen beds and there was not a lot of space between beds and cabinets. But everything I needed for a great weekend!
The hotel room is large and roomy. Bathroom is big and clean. love the free movie option. Location is a little remote, but not a big deal if you have a car.
Kids enjoyed the pool I personally thought it could of been a bit warmer but happy with it.
The bed was very comfortable. We had a better night's sleep than we have in a very long time. There were notes written from the previous guest on the notepad, there was used soap and shampoo in the shower, and there was old food in the refrigerator.
The room was clean, the staff was friendly, and it's a great location within walking distance of the University of Oregon campus. Couldn't really ask for more.
Great staff, very helpful and hospitable, from front desk to breakfast staff to housekeepers. Great breakfast with lots of choices. Walls a bit thin - late groups being loud in the hallway.
We liked the pool. The room was clean and comfortable. Staff was professional. They advertised a free shuttle to the airport but didn't have it available till later then our need of one at 4:15 am. We had to pay an extra $30 we had not anticipated. Taxi took long way to airport telling us it would be faster. It wasn't. Our choice of this hotel was made on having a shuttle available, so we were disappointed.
Very helpful staff. Alex at front desk was great. Loved the breakfast. Some faulty vending machines
The staff were friendly, the room was super clean and well kept, the complimentary breakfast and shuttle service to and from the airport was a huge plus too.
Location was great and the bed was very comfortable. Wasn't very clean and small bathrooms
Nice checkout time Friendly staff My car almost got towed because the staff neglected to give me a parking pass. Did not know one was needed so that would have been a huge bummer Was a bit pricey also Bummer that the jacuzzi jets were not working
Loved how close it was to nearby bars and university. Make sure you stop by voodoo donut, well worth it. Staff was nice and professional and gave us good recommendations.