Springfield Hotels

The room was fine--the beds were comfortable, and everything was clean. I thought there'd be a fridge (there wasn't, and I could've used one), but I looked at a bunch of places so maybe I'm thinking of somewhere else. And the location worked out really well for what I needed to do (despite being, in general, a horrible off-ramp hell of every terrible chain restaurant you've ever heard of). The people at the desk don't seem to have any idea what they're doing. While we were checking in, two employees were discussing a recent incident where a guest had checked into a reserved room and found someone else's luggage there. Then they wouldn't give me a print-out that included the amount they charged me--I actually still don't know the cost! Which makes me pretty nervous, given that they have all my credit card info. I'm going to have to keep a close eye on my statement. Also, people were making a LOT of noise in the halls late at night. I don't know if it's fair to blame that on hotel staff, but they don't seem to have made any effort to stop it.

nothing. there is absolutely nothing to like about this property, unless your sole purpose for staying here is saving money everything. there were sketchy people passed out in the hallways. sketchy people just hanging out in the parking lot listening to music and smoking. the hotel employees were more interested in gossiping with each other than helping me. everything looks greasy, grimy, & at least 50 years old. the beds were like slabs of cement

Nothing Very dirty and smelly. The place is ran by a very seedy manager. I plan on complaining to their corporate about how bad it reflects on the entire chain. I confirmed my reservation when I checked in, then got a call at 11:30 pm saying there was none and was charged the full price. When I talked to the meth head looking manager he told me my email confirmations meant nothing and I should call the booking site. DON'T BOOK HERE.

Decent sized room I guess They double charged me for my three day stay and messed up my bank account. Thank god I used a card thru paypal so it was easily reversed or else I'd have been screwed

The room was a decent size. The bed was comfortable. Elmer's restaurant is connected. The hallway carpet was very dirty. No elevator. The lobby feels like a warehouse. The bathroom sink was chipped. The room was clean but felt a little shabby.

The location The service, the many broken accomodations , missing blankets on bed , lock on door broke , in cleaned ,rude bartender, disgusting breakfast cold waffles , fake eggs ,

The hotel cancelled my reservation after I was already in town and suggested I could get a room in a town over an hour away. Not acceptable!

Good location. Staff was friendly and courteous. Good restaurants nearby. Price was cheap and the neighbors were quiet. The wifi was better than a lot of places, but could still be improved upon. Good tv. The building and room were well worn. They do seem to be working on the place, but it is never going to be a good looking, squeaky clean destination. The toilet in the room flushed automatically every few minutes and the room and the building didn't smell fresh - not really offensive, but it smelled old and well used.

Restaurant waitress Laura. Extremely pleasant and professional. The kitchen did a good job. The size of the room. The bath towels, hand towels and wash cloths. They should have been discarded 2 years ago. The worst I have seen. Was told by the guest service agent at check out that they just renovated the rooms. It was not in the budget. Dust on the night table. The GM is not doing his job.

Check in was easy and efficient. Also appreciated that the very modest breakfast offerings were left out after 9:00am I had a strange meeting schedule that required my to be out early and returning briefly after the stated breakfast hours). The bananas were nice and not too ripe. Smelled like cigarettes even though a non-smoking facility and generally appeared worn and of lackluster care.

Close to restaurants We were supposed to look at the courtyard but we were looking at a roof and a wall.

Price and location This room had a single king bed. We had two people that wanted separate beds. Although rooms were available, the hotel refused to move us

The price was right, we needed something cheaper to try to save money and this place seeme promising. The place was clean and the people were nice enough. The room was very small. I've stayed in motel 6 before but this one's rooms were about half the size. There was no shampoo with the shower so I'm just happy that I had brought my own. The beds were very small and uncomfortable. I personally wouldn't stay there again.

It is located at almost the center of downtown and you can simply walk to almost anything. The standard king size room I was given was nice and clean as well. I am fine with almost everything except with how Hilton and the staff handled my situation with the room. I originally booked the King Executive Jr suite. However, when I got there, they said there was a problem with the toilet in the room that they sold it to me. As a result, I was only given the choice of a double queen room or a standard King size room. I asked about other King exec suites but they said they cannot change to others. I then asked about the big price difference between the available rooms and if I can be compensated or refunded in anyway. They said they can't refund and they simply gave me a coupon (worth 35 dollars total for 2 people) for breakfast and free parking that is worth like 20 dollars. I was then put into a stand King room. Totally a joke. Super disappointed on how they dealt with my situation.

I liked the fact that the general manager would not listen to my objection to the uncleanliness of the facility. I like that I know I won't ever let a single penny go towards any of their hotels or affiliates, from my wallet or anybody I come in contact with. I didn't like paying for the maid not doing her job prior to my stay, and the fact that I was charged extra for it. And to top it off the general manager out right lying about the charges and what they were for.