Pros: Snowy road conditions made it hard to travel in the 2WD car we rented; they allowed us to turn it in several hours late (to allow as much time as possible for the snow to melt) without additional charge.
Mar 13 2017
Cross country trip
Pros: Price and ease of pickup also vehicle was nice.
Cons: Returning the car was a minor headache
Jul 10 2017
Hertz was over-booked and cancelled my reservation!
Cons: Due to high demand over the 4th of July weekend, Hertz in Eugene was cancelling any reservation that wasn't picked up within 1 hour of the reservation's "pick-up time"... Unbelievable. First time I've ever seen this happen. I had made the reservation months in advance. The reservation system won't even let you set a specific pick-up time, only the hour of the day. Just a warning to other travelers to be careful about this on high-demand holidays.
Nov 23 2015
We Don't Have Anything Else to Offer in Your Class
Cons: Guy offered me a car with 1/4 tank of gas. I asked for a car with more gas so I din't have to go straight to the gas station, but was told they didn't have ANYTHING else. Went out to get the car and saw that my car had no hubcaps. Requested something more "together looking...like the exact same car next to it in white with hubcaps!" Note. Remember they didn't have ANYTHING else? Oh...and it had 3/4 of a tank of gas! The whole experience was lacking in proper customer service. I'm sure the guy renting to me is planning his personal exit from the business and doesn't care. No thanks, HERTZ, I'll use Enterprise and let them try to up sell me rather than deal with this flunky location.
Jul 30 2016
Cons: They left us waiting for 1/2 hour to get a ride back to the airport.
Apr 1 2017
quick and painless
Pros: Reserved online in advance and was out of there in 15 minutes with my car. It even happened to be an upgrade!
May 9 2017
Pros: Friendly and helpful staff, easy process, great value.
Jun 12 2017
DO NOT RENT FROM HERTZ!! THEY DIDN'T HAVE A CAR FOR ME
Pros: Absolutely nothing
Cons: I made my reservation in March but when we arrived in Eugene on June 6 - they did not have a car for me leaving us stranded at the airport. They basically told us too bad - and did nothing to help us out. We couldn't even get a cab on such short notice - there was a 2 hour wait. Anyway - a random, single cab just happened to pull up and was able to get us to the dealership 20 minutes before it closed. $40 in cab fare and an additional $250 later (for the same day, emergency rental from a dealership) we had a car.
Fast forward to drop off - our flight was at 6 am and the dealership was closed which then left us stranded at the dealership unable to get to the airport. Luckily - we have very good friends who agreed to get up at 3 am to pick us up and take us to the airport. DO NOT RENT FROM THIS COMPANY. They have no problem leaving you high and dry. To be fair - they did offer a discounted voucher for our next Hertz Rental. I told them no thanks. There will not be a next Hertz Rental.
Jun 12 2017
Great value but poor experience
Pros: The condition of the car was great. It was new, clean, and efficient. Exactly what i wanted and needed.
Cons: It looked like Hertz overbooked their rentals and i almost got turned away. it would have completely ruined my trip if i had but i was lucky an employee took pitty on me. The drop off experience was rough - the location was closed at 2pm on sunday when i was supposed to drop off and i was not previously notified or instructed how to leave the car. I called the 1-800 number but the person that answered did not know what to do. I drove to the airport because this process had made me late by an hour and dropped off the car there. Luckily the person that helped me was very kind and only charged me a reasonable drop off fee (which technically wasn't my fault but considering my rush, i was not willing to argue further.)
Jun 15 2017
I will NEVER use again!
Pros: There was nothing to like, except the booking process.
Cons: I booked a car two months in advance to use in Eugene, OR. When I flew into Eugene from Hawaii, I was informed they did not have any car available even though I reserved it two months in advance. This was poor service and planning on Hertz. A few days later I was able to get a car at Alamo. Alamo was GREAT!
Pros: Location of rental office, gas mileage of the car
Cons: Dirty Windows, lack of cruise control
Oct 20 2016
great price for the weekly rental
Cons: this location you have to get a cab to get to the location from the Eugene airport
Oct 23 2016
Super easy and quick
Pros: Got a great rate and an unexpected upgrade.
Mar 18 2017
Pros: Had to extend rental almost 2 weeks and all it took was one phone call.
Sep 14 2017
Nov 1 2016
Pros: Easy no issues
Cons: No issues
Sep 9 2016
Cons: Car was filthy dirty inside. Enterprise would not pick me up
Mar 31 2017
Pros: Very friendly and efficirnt service, and the car was spotless.
May 31 2017
Make sure to check office hours
Pros: Airport desk able to accommodate on no notice. Appreciated that.
Cons: Booked with off airport site Enterprise office cheaper (or so I thought). Booked 12pm p/u arrived 12:20 pm only to find out officed closed 12 pm. No notice from kayak or enterprise of potential problem picking up at that time. After a $48 Roundtrip taxi ride back to airport to rent from there. Disappointing.
Cons: Thought I was renting from Avis at the airport. Found out my pickup location was 5 miles AWAY from airport. Airport location wouldn't honor pricing of other location. Extremely inconvenient - had to take a taxi to puck up my car! Won't rent from them again!
Sep 9 2016
The car was great, but there was some miscommunica
Pros: The 4runner was perfect for my trip.
Cons: My rental was set to be picked up at 12pm. I had seen a 2pm option but I figured I could make it at 12. Anyways I called in to check and apparently my reservation was moved to another location that closed right at 12pm, and i wouldn't have been able to pick my car up until the next day. I had to pay an EXTRA $100 to move it to another location. Not cool.
Feb 13 2017
Cons: Price seemed like a great deal, but when you realize the facility is not at the airport and add in the cost of transport to and from the facility, ended up more than renting direct with Avis by a significant amount.
Jul 14 2017
What customer service.
Cons: I flew into Eugene, Or. on July 4th. Arrived at Avis counter and was informed my rental was not from the airport location. He turned away and would not help me ! I rented a taxi to the other site and found it CLOSED for the holiday. I had to use the taxi to get into town and still had no car.
Jul 18 2017
Pros: They didn't have the size vehicle we reserved so they upgraded us to a size up for free.
Cons: When I booked the rental I put down the airport I wanted to pick up at and drop off at. When we arrived in Eugene we found out that they booked our rental off site and had to take a taxi to get our rental.
Aug 10 2017
Pros: The staff at the Eugene office were incredibly helpful and kind. They made the car rental experience a great one!