Springfield Car Rentals

Cons: Returning the car was a minor headache

Cons: Due to high demand over the 4th of July weekend, Hertz in Eugene was cancelling any reservation that wasn't picked up within 1 hour of the reservation's "pick-up time"... Unbelievable. First time I've ever seen this happen. I had made the reservation months in advance. The reservation system won't even let you set a specific pick-up time, only the hour of the day. Just a warning to other travelers to be careful about this on high-demand holidays.

Cons: Guy offered me a car with 1/4 tank of gas. I asked for a car with more gas so I din't have to go straight to the gas station, but was told they didn't have ANYTHING else. Went out to get the car and saw that my car had no hubcaps. Requested something more "together looking...like the exact same car next to it in white with hubcaps!" Note. Remember they didn't have ANYTHING else? Oh...and it had 3/4 of a tank of gas! The whole experience was lacking in proper customer service. I'm sure the guy renting to me is planning his personal exit from the business and doesn't care. No thanks, HERTZ, I'll use Enterprise and let them try to up sell me rather than deal with this flunky location.

Cons: They left us waiting for 1/2 hour to get a ride back to the airport.

Cons: I made my reservation in March but when we arrived in Eugene on June 6 - they did not have a car for me leaving us stranded at the airport. They basically told us too bad - and did nothing to help us out. We couldn't even get a cab on such short notice - there was a 2 hour wait. Anyway - a random, single cab just happened to pull up and was able to get us to the dealership 20 minutes before it closed. $40 in cab fare and an additional $250 later (for the same day, emergency rental from a dealership) we had a car. Fast forward to drop off - our flight was at 6 am and the dealership was closed which then left us stranded at the dealership unable to get to the airport. Luckily - we have very good friends who agreed to get up at 3 am to pick us up and take us to the airport. DO NOT RENT FROM THIS COMPANY. They have no problem leaving you high and dry. To be fair - they did offer a discounted voucher for our next Hertz Rental. I told them no thanks. There will not be a next Hertz Rental.

Cons: It looked like Hertz overbooked their rentals and i almost got turned away. it would have completely ruined my trip if i had but i was lucky an employee took pitty on me. The drop off experience was rough - the location was closed at 2pm on sunday when i was supposed to drop off and i was not previously notified or instructed how to leave the car. I called the 1-800 number but the person that answered did not know what to do. I drove to the airport because this process had made me late by an hour and dropped off the car there. Luckily the person that helped me was very kind and only charged me a reasonable drop off fee (which technically wasn't my fault but considering my rush, i was not willing to argue further.)

Cons: I booked a car two months in advance to use in Eugene, OR. When I flew into Eugene from Hawaii, I was informed they did not have any car available even though I reserved it two months in advance. This was poor service and planning on Hertz. A few days later I was able to get a car at Alamo. Alamo was GREAT!

Cons: Dirty Windows, lack of cruise control

Cons: this location you have to get a cab to get to the location from the Eugene airport

Cons: No issues

Cons: Car was filthy dirty inside. Enterprise would not pick me up

Cons: Booked with off airport site Enterprise office cheaper (or so I thought). Booked 12pm p/u arrived 12:20 pm only to find out officed closed 12 pm. No notice from kayak or enterprise of potential problem picking up at that time. After a $48 Roundtrip taxi ride back to airport to rent from there. Disappointing.

Cons: Website kept giving an error message so after 3 times entering my credit card details, I gave up. Called the local number, no one took the call. Rented from another company.