Cons: The intinerary stated a shuttle service from airport to car rental desk. There was no shuttle, only a 100 cab fare.
Dec 29 2016
Sneaky charges-difficult to communicate
Pros: My car was nice. Its performance was excellent. I was loaned a gps for free. The agent on duty was c onsiderate, but did not fill the car or show me the operation of it.
Cons: The car was filled with only 1/4 tank of gas which ran out on the turnpike after only 1 1/2 hours. I was not warned of this.There was no handbook in the glove compartment regarding the operation of the dashboard which was mostly in Spanish and kilometers. I could not set the instruments or understand them. I extended the rental for 2 extra days, checked on this by phone and was told no extra charge, but when returning it, I was charged $200 more than I had agreed to by contract. They said I rented for a week, but it was really only 5 days. I have refused to pay this and am now in dispute with the company for fraud. At this point, I would never rent from Alamo again. I am very glad I used an agent who is helping with the dispute.
Jan 12 2017
Pros: Love the pre-pick up registration. You can print your pick up slip and head straight to your car. Saves a lot of time.
Jan 23 2017
Pros: They were very friendly and professional, I also got an upgrade! Thanks alamo.
Jan 27 2017
Pros: Everything went smooth from pick up to drop off. There was a problem with the initial vehicle and it was quickly changed for a different one.
Feb 21 2017
Off airport facility
Cons: The Dollar rental clerk at the airport couldn't find the reservation. Turns out that you guys sent me to an off site facility, which I needed to take a taxi to get there.
Additionally, I told him that I would fill up the gas tank myself, but he checked off that I would pay for a full tank. I returned the car with a full tank.
Mar 23 2017
Smooth experience & quality car.
Pros: Very convenient, nice people, great service, good value.
Apr 1 2017
Closed before I got there
Cons: The rental center closed before I got there, no car
Apr 17 2017
Pros: Speedy customer service.
Cons: The car was clean on the Inside, but the outside wasn't super clean
Cons: I don't like the fact that when I made a reservation I didn't see the final price. When I gave the car back it was about 40 dollars more because of the tax and additional surcharge. I do not understand why the system can't show me the final price with taxes and etc when I book?
Because of this I won't book the car here again as I will never know the final price.
Cons: They gave me a car with less than half a tank, I returned it with same amount, they charged me for fuel anyway! Gas tank cap was missing! Gave me wrong key to start. Then waited 15 mins while right car was brought around from the back. Car exterior had not been cleaned.