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The hotel is brand new, location is amazing, front desk staff is friendly. Our room was spacious and had a very nice view both of the city and the sea. Food was really good but when it gets busy in the morning you have to wait for your coffee for good 15 minutes as you can only order it from the waiters. We spent a night before our wedding in the hotel and needed to have express dry cleaning, we were told that it would be ready next day at 2pm but when we came to give the clothes we were told that it won't be ready until 4 which is too late as we had to leave the hotel around 3 already. We have asked for iron as well and the one given did not work and ironing board was broken. We were offered to have our clothes ironed and we had to pay for it, even though we would expect to have it as a complimentary service as the provided facilities did not work and we were misinformed regarding dry cleaning service as well. Not so many guests usually need these kind of things when they stay in the hotel but the problems we faced using this services were quite an issue in our situation
Food and service and value
Nothing The service, cleanliness, attitude, and food In other words it was horrible and I would NEVER RECOMMEND THIS HOTEL. IT WAS FILTHY
The staff were exceptionally friendly, the room was clean and comfortable, . I would stay there again without hesitation, On the down side there was no iron in the room
The rooms were newly renovated and each roon had a view if the sea. The hotel staff spoke perfect English and very helpful - whichis rare in israel from experience !! The hotel outside public areas + pool area look tired and in desperate need of a simple lick of paint.
nothing a cheated experience. nothing at all please do not reccomend this hotel to any one i am puting a campaign against this property on facebook
Beach side position Public areas very worn and grubby. Our Seaview room had a much better view of the car park !
The location is fantastic Due to underpass located near the Hotel the east side of the hotel is rather noisy.
the view of sea yes comportament concierge and security
proximity to beach
location, breakfast included
The room and breakfast Outside was very dirty and not taking care off. Hard to find an entrance.
The pool on the roof was very pleasant and location can't be beat. But the smells, smaller room and small bathroom, and construction on the elevator and lack of attention to detail (the lamp was out on one side of the bed) made the value not equal the price. However, the proximity to central Tel Aviv and the gorgeous roof top private pool (small but exclusive feeling) with a bar makes this a worthy hotel. Pool staff was very polite. Fast check in. Small room for the high price. Very small bathroom. Bad smells throughout the hotel and extremely eerie art work.
helpful with requests, good breakfasts they were renovating- so very noisy and disturbing at the time. I suppose it will improve once they have done with the renovations.
Needs a major facelift--the pool is a scene out of a movie-make sure to tell the people working at the pool you are staying there--b-c every seat is reserved for VIP--which I am unsure of who that is?? It needs a major renovation--but fit our needs for one night We felt it needed a makeover-the keys don't work well-
Dramatic, smelly, un friendly, dirty place. A big mistake to book this expensive hotel We where very happy that we could cancel the other booked night!!
Proximity to beach and main streets. No variety to the breakfasts. Same fruit every morning. Needs more variety!!!
Location on beach, nice view, good buffet Noisy, messy like work in progress, build over a road, they never received the booking via the website and I did not get the room I booked.
The location was excellent the views from the hotel were fantastic. the swimming area was lovely and the food was good.
The only thing this hotel has going for it is the location, right on the beach One of the dirtiest hotels I have ever had to stay at. We left after one day. The staff was rude and the breakfast was weak. I would not recommend this to anybody. It is built around a parking garage with trash piled up and lots of traffic noise
Close to beach Rooms need updating. Everything seems old. The entrance is very confusing.
Location, lobby appearance, roomis large and has a table to sit at, very helpful personnel who went out of their way to help. View is great. There was no shampoo and conditioner provided as you usually find in hotels in the U.S. There was some broken plaster in the bathroom.
Everything was good. We really enjoyed the stay.
Very enjoyable stay. Great food. American tourists.
running on the beach
Love the Closeness to the beach Requires a better food menu hotel rooms need improvement should provide better rates for extended stay if a guest stays in the 900level and paying good cash at least bkfast should ne included
We had two rooms. One room had bad bed bugs! Balcony feels like it's going to fall apart. Staff and manager at front desk very very rude! Stay else where I liked Sheriton or Hilton or harrods Bed bugs. Rude manager at front desk. Terrible unsafe balconies.
Comfort. I was grossly overcharged for a bottle of moneral water
Iliked how close it was to the beach and the buffet breakfast was great. I thought customer service was very poor for the cost of the hotel. no free internet or wifi. it was very expensive to use this facility. Having stayed in the park plaza orchid hotel for four days prior at almost half the price I would say that offers far more value for money the the crown plaza and better service
The sea views, the breakfast, and the comfort of the room The staff were friendly too I
The friendly staff - comfortable and spacious room - peaceful and tranquil atmosphere - proximity to places of interest.
Very nice hotel, great staff.Pool at roof of hotel was very clean just do not open before 10 am. We are very pleased
The mini kitchenette was very helpful, to keep drinks and snacks for the kids. The pool, although small was nice and clean and there were cold beverages available and had an amazing view of Tel-aviv. We felt that since it is such a family oriented hotel, that breakfast should have been included in the price like so many of the up-scale Israel hotels do.
I love the hotel, the area, the employees were super to us. Fantastic. Not really, I would only suggest a more American palate friendly in house menu
Nice location. Parking included. Sometimes the roomcleaning was very bad and done late in the afternoon. Towels weren't changed, some parts of the room weren't cleaned. Wifi is not free. Some of the hotel staff do not speak English. The "living room" sofa was very old and tired, and almost impossible to sit on.
That I could move out next day We ordered a room with balcony through bookings.com and git a room without balcony for the sme prize. After we complained a reduction of us$ 20.- was given. The room was bad equipped, loud, the way to the ocean far, nothing appealing in so far.
The hotel was perfectly located for my business appointments and being one street from the beach was an added plus. Another positive was the beautiful rooftop swimming pool. Everyone in the hotel was friendly and professional. Pool hours were a little unfriendly as a business traveler but I did have time on Saturday.
1. Extremly helpful staff at the reception. I was impressed of the way they tried to accomplish all my requests. I had quite a lot those days. I was also impressed by the Manager's idea of sending me a signed bday card on my bday ()shows care to the customer.2. The view and the balcony from the Executive Sea View Suite Apartment are breathtaking. 1. It is an old hotel, not refurbished since probably its 70-80'S.2. The elevators are poor and the cards allowing to go to the vip floors are a pain in the arse.3 Way too expensive for the comfort that it offers!!!It does not worth the money I paid! I would give to my apartment a 3 stars rank, not a 5.
We liked the location of the hotel. Tthe amneties were excellent. The room was very clean and the staff was nice. I didnt't like that the price did not include breakfast. the pool was not kid friendly. we did not like the entrance difficult to check in and out with a lot of luggage. The interent service was too expensive.
Breakfast was good. Eggs could use some more cooking but they weren't real anyway. All in all it was cheap and if your looking to go to the beach you can't beat the location. Also it is located near some great food options and the staff know the good spots to go.
no shuttle service to airport
The staff was very helpful. Bed, linen, pillows and shower - fantastic. Size of room bigger than most. Breakfast the same as all Israeli hotels. Great location - across from the Gordon Pool and promenade, located two doors from Ben Gurion Street.
We had a wonderful time and could not fault the hotel ,we will go back at some time we did book apoolside room however when we arrived there was not one available?
Dated hotel but well run with pleasant rooms. Food at breakfast was average and in the kosher poolside bar the food is terrible. We had lunch there, a burger and chicken salad, this was by far the worst meal I had in 10 days at Tel Aviv
This is my favorite hotel in all of Israel. It's wonderful to be recognized, as well. Great, great hotel!
beautiful hotel nice location beautiful view
Great location across from the beach and good facilities within the hotel. The hotel was overpriced (over $400 per night) due to season and local events. Renovations to pool area ongoing during stay which we were not alerted to before booking and which affected enjoyment of pool and adjacent lobby areas.
The very convenient location. Its position on the Beach where all the life of Tel Aviv was.
nice pool, good area, nice breakfast besides the fact that on your site is written VAT is not applicable the hotel tried their luck to charge us vat. only after proving we are not israeli citizens did they agree to remove the charge.
Nicely located, Sheraton Tel Aviv Hotel has everything needed to go for a business trip or vacation. Bar at the reception closes after midnight
the view of the streets
Staff very helpful and accomodating, especially late checkout. I was upgraded to lounge floor. Sea view from room.
SPA and especially massages are very good( good specialists), general service and room , comfort and good situation on the sea side. Food was not at the usual Sheraton standard level...( choice of fresh fruits is poor and fresh juices are not available each day..) Cafe machine did not work properly.. etc.;
helpful staff. .good facilities. excellent food. great position club lounge was a little disappointing when compaterd to similat facility at the dan panaroma hotel
Location Rooms were too small for the price. Daily restocking of towels and accessories to include complimentary water was hit and miss.
Good breakfast-offer / daily change of towels / less noise / friendly staff / clean rooms / easy check-in and check-out
A centrally located small hotel close to the beach. The rooms are small but clean and adequate. The service was very good. The welcome was very warm with a plate of fruit in the room. The breakfast was excellent.
close to beach, interesting neighbourhood, helpful staff, excellent breakfast nothing
Tremendous staff, young entheusiastic and happy to help out Occassional smoking on a non smoking floor, staff quickly rectified this
Internet only in the lobby so guests gathered there with their laptops. Some were using Skype, it was noisy - not conducive for work and there were not enough power sockets. There was offensive racist conversation in the lobby (Obama is a f***ing n*****) which the staff seemed to condone.
the staff were friendly the booking process was very difficult--we booked online but then spent three or four hours calling the hotel because they refused to acknowledge the booking; we then called booking.com to ask for help or cancel and only after that did the hotel acknowledge the booking.
I would like to have wi-fi in the room not only in lobby
some recent renovations made the hotel's entrance, lobby and second floor look much better, but still far from luxury. The pool at the roof is really nice, though small. Food is the best experience in the hotel but we have eaten only breakfast. Views from some rooms (south) have a horrible view on the back of the next hotel (Marina) which is really for no one's eyes. Room's carpets need to be renovated. Carlton's Beach area (though it is not the real beach access - it is on the rocks and you cannot go to the sea from there) needs to be renovated.
Close to beach,friendly
amazing all good
swimming pool noisy
The view to the sea, the sound of the sea. You cannot stay naked in the sauna, as it is a small, mix one.
I loved the pool on the roof. It gave us a feeling on the beach without the noise. Parking lot adjacent was not clean
the recent remodel is nicely done. The dining hall is lovely and the food is good. Rooftop pool is nice, but small. They did not have the room I reserved through Booking.com. I reserved a seaview room but actually only had a city view room available. Also, there was poor communication between reception and the rest of hotel staff - I had to call several times to get a robe that was supposed to be in the room. And had to talk to several people about reserving a Shabbat meal- reception staff was really not helpful.
We were upgraded on arrival to an executive room and it was extremely comfortable. Breakfast was overlooking the beach and very plentiful .......very Israeli! No complaints at all.
Sharon Kol, the PR manager, is a wonderful employee and was very helpful. The pool is great. Some of the staff can be rude and patronizing.
Elegant and luxurious with impeccable service. Highly recommended. The breakfast was the best we had in Israel. Can't think of a thing.
The hotel was nice with a great rooftop pool and 360degree views of the city and beach. Hotel is in a great location on the beach and a very good breakfast resturant The hotel is just 5star, very nice but not with the extra trimmings you'd expct from the 5star hotel in other parts of the world.
The room was very comfortable and nicely furnished. The location was excellent. We had a slight problem with the booking and were compensated by the PR staff very agreeably. Quite expensive.
Good location, the staff was friendly, always ready to help, the room was clean and comfortable.
Location....Suites very nice hallways and elevators not very clean......run down. Pool & gym old, run down equipment, not clean. No doorman, just security. Very overpriced.
The hotel is very old and it is reflected in the room furniture and common areas. Sadly, it smelled like cigarettes and the walls were thin.
location on the beach plus easy access into the city. There is a gym and small pool plus the possibility to run along the beach. the breakfast is great a huge choice. i ate in one of the restaurants one night and found the food to be ok but not great considering the standing of the hotel.
The Staff was friendly and very helpful at all time Internet Voucher Operation
good clear booking service via email. Good service in the hotel at all times
The location is great It is far too expensive but if money does not matter it is a nice choice
Excellent mgmt No atm machine
Convenient location, coutreous friendly staff
The spa and Gym are excellent. The breakfast is made for jewish people, and not considers that it is an international hotel
Room cleaning-twise a day and breakfast: both service and menu. Nobody at the reception desk would smile ever! Also, they do not open teh door for you when you go in or out from the hotel, although it is called 5 star hotel.
comfortable room, good location on seashore. Although a fine hotel, it was overpriced. We paid well over 300 dollars for a room. At that rate one would expect the standard of room comfort and breakfast set by Dan Tel-Aviv, the city's best hotel.
Very pleasant and comfortable stay. At first they wanted MORE thanthe charges made by Booking/com, but it was settled in my favor. Not really.
Great service and friendly staff. Good location near the beach and good rate. Small rooms, but modern
Although only stayed one night, the reception was friendly and helpful ordering a taxi for our early departure. The rooms were comfortable and clean and i woyuld happily stay again. Bathroom was very small, but everything was provided.
Breakfast room was very small, pool didn't work, no gym, the price could be more appropriate
We read that hotel ad been refurbished,dindnt like very old bathroom of refurbished room,the manager changed us without problem,The head of chambermaids,Simona,was most helpful at all times. Refurbished rooms are very badly planned.No drawers,no bedside tables,no mirror above table.Hopeless for women!
good location, WIFI access bill error led to charging the credit card afterwards without informing me.
Location Bathroom small Bed was two parts instead of one double bed as requested
It was a late arrival (2 in the morning) and the staff was present and helpfull. Understaffed at the check out in the morning leading to long waiting period
Very nice staff and good food. Nice business lounge. Single room was very tiny, taking into consideration the price I think it's better to choose Leonardo Plaza hotel.
Although it was not a 4 star hotel in our standarts, the staff were very helpfull and kind.Our reservation was not on their computer but this was not their fault we assume, because we made the reservation at Saturday morning and wished to stay for that night so it was very experiencing to do so would be dangerous any time if you don't have a copy of your reservation (at that time we didn't have the chance to have a printout cause there was no printer connected to the computer we made the reservation and with the reservation number and the pincode that booking.com provides don't work by itself unless you don't have a hardcopy)your website must mention to book for the very same night can cause these kind of problems. We like the attitude but the rooms were not superior as we ordered and paid even it was below standarts of a 3 star hotel.
Was close to the water though from our room no veiw . Wasn't directly on the beach but a 5 min walk.
All was ok as usual for this hotel what they guarantee is true only parking service need to be up-grade. Pricing is quite expensive respect quality.
The night staff member was particularly friendly and welcoming, considering we arrived very late at night. He also upgraded us to the penthouse suite as a surprise upon our second check-in, so we were really happy! N/A
Please write at least 15 words. location Serice should be more friendly.
it's close to the beach, and its staff are very kind. it's good enough, though, it's not Hilton.
The breakfast buffet was very tasty, and the staff were very helpful and nice.
Location was great and the staff was helpful and friendly. Rooms were overpriced.
staff friendly, room clean, towels an d bedlinen changed every day .breakfast very good,very hospiitable atmosphere, quiet, lifts available without waiting, beach towels . Will definitely go back every time,strongly recomme
The quality of the room was fair, however I had paid for the most expensive room in the hotel. Building work ongoing in and around the hotel, so no privacy and very noisy.
Location, price and comfort No complaints
Very helpful staff, wonderful included breakfast, comfortable, clean rooms, excellent location - across from the beach with sea views, and right in the heart of shopping and the city - walkable to everything. Nothing.
Staff friendliness, location, parking facilities and breakfast Not applicable
Absolutely gorgeous hotel, great value, brilliant location, lovely rooms, great original breakfasts, staff just fabulous & helpful. One of nicest stays i've ever had - and that includes a trip to w Hotel, Oahu! Highly recommend this hotel. Guests treated individually, staff so helpful etc. Absoulutely nothing to complain about
Good staff,prompt service,easy to go anywhere Breakfasts without meat
proximity to the beach is excellent, as well as many shopping areas and restuarants. no room service, no parking.
location,cleanliness staff no rooms available to extend stay (Guess they are too popular) :-(
Location is good. Near to "Kerem Hatemanim" and "Neve Tzedek" area. Service attention was poor and sometime agressive. The promised sea view does not exist. Instead we've got a view to an ugly building on construction. Very poor respect of "shabatt" in the hotel not shabatt elevator and no facility for late room occupancy for Shabatt observants.
Very helpful staff, clean and modern rooms, excellent breakfast, great location.Just sorry we couldn't stay longer! Definitely recommend it to friends.
position for the beach was fantastic.staff were friendly and the rooms were comfortable, clean and on the whole it was a good value, enjoyable stay. if you are intrested in shopping/bars its location was also good without being in the thick of it !!
Excellent breakffast and served till 11am The room we were alocated was extreemly small and should only be used as a single definately not for 2 men.The roof terrace was not available and no food available only at breakfaast No bar for a drink and the balconies and not suitable for sitting out on.
Location, the staff was knowledgeable about the area, clean design of the rooms
Great location, really comfy bed and fab shower Breakfast a bit limited but did the job fine
Most of the staff wonderful except the gentleman that has a bun in his head for his long hair. Not helppful at all and not very pleasant.. THe rest of the staff,very nice, very pleasant, very helpful. My room, 101 was very noisy from the street traffic. At night, one of the reflectors was right in front of my window, very bright, so my room was not quite dark. Room on the smaller size, but for a single person, it was fine.
Amazing emenities, delicious and lavish breakfast. Excellent customer service, receptionist went way far out of her duties to assist us with whatever we needed
Super nice place and very kind and helpful staff. Really super value for such a nice place. Even the parking rate for garage downstairs was cheap. Nice free bottle of wine in room too.
The staff were very helpful Good breakfast Service a bit patchy in dining room but only had to ask & it was supplied The website gave the wrong address i.e 62 Hayarkon St The address was 2 Ness Ziona and our poor taxi driver went round a couple of times in heavy traffic.Don't worry, I paid him for his extra trouble
The staff were extremely friendly.It was the best part. They claim the hotel to be feng shui hotel but we didnt find anything feng shui about it and also the spa was not available.
Great location, friendly helpful staff. Nicely designed inside with own seaview balcony. Amazing varied breakfast even by Israeli standards. Smaller, more intimate hotel. Rooms were a little small.
location was excellent.room was clean,very small but comfortable breakfast room was pleasant food just ok bathroom
Great breakfasts (better than any 4 star hotels we have stayed in in Israel freshly prepared and good individual choice of coffee etc, helpful staff, nice terrace and tea, juice and cake on tap all day, Very close to beach and everything else. Our room a bit small but others were larger
Staff was really helpful, room was very nice (even bigger than i expected given the price of "small room"). Beach is across the street and it is the center of the city. Breakfast was delightful. Perfect location, especially for people that visit Tel Aviv for the first time.
the front desk staff are very friendly and helpful the bedroom and bathroom are quite small- efficient use of space one could say- no tub in the bathroom- small shower stall only. The exterior of the hotel is not too inviting which made us hesitate about staying but once we saw our room, we were okay with our choice.
Excellent location if you want to be close to the beach. Rooms and showers are extremely small but this is the only negative if any. Once we got over the size of our accommodation, we were very happy with it. All the stuff with one exception were very helpful and all were friendly. Breakfast buffet was sumptious, plentiful and delicious. Will definitely stay there again if I want to be close to the beach. The price reflects its location but not the room size. If it was a bit lower it would be tops!
The Staff was excellent, absolutely most helpful and gracious. The location was perfect for our purposes. The view was wonderful. The breakfast was delicious. The courtesy of a time extension was deeply appreciated by us. The complimentary wine and fruit was a surprise!
The friendly and helpful staff were the highlight of my stay. Intuitive and very ready to go the extra mile. The room was a little sandy when I first checked in.
location of the hotel The price of the room included breakfast, but due to an early flight my husband and I had to leave before the breakfast was served (8am). What was disappointing was the fact the hotel staff did not bother to prepare for us even a cup of coffee at 7am before our journey. Very diaappointing.
The staff was very helpful and professional. The room was pretty and clean, the bathroom very modern.I particularly liked the different lights you can choose for your room.Magazines were available on the terrace. Very close to the beach but in the same time, quiet. Close to restaurants and ATMs. The room can be somewhat unpractical, for example it has little or no space for a suitcase. The bathroom door is almost transparent and the light from outside filters all the way to the room at night (it can be difficult if you are not an easy sleeper). The breakfast is a la carte, not a buffet, but nevertheless it is delicious and plentiful.
The location near the beach was very good. Asking for a glass of red wine without checking price. Cost around GBP 10 !!
Staff was extremely friendly and helpful. New, fresh clean & attractive. Has no elevator, but staff enthusiastically offered to take care of luggage.