very convenient location - the new bbq restaurant was very good nope
Great price and ideally suited to access the area. Plenty of things to do for a medium sized hotel and clean and tidy. Friendly staff
The staff was wonderful. I mentioned to Amanda at the desk that it was my daughter's birthday she sent up a birthday cake.When the next door neighbours were extremely loud after hours security responded immediately, handled very argumentative people very well and followed up by checking the room from time to time.
They did not leave wash cloths or hand towels the second day.I did complain to the desk
I found the pool great for my youngest son. The staff were very polite and tried to please within their means. I found the cleanliness could have been alot better. We stayed for a couple of days and they did not replace the shampoo or soap. Nor, was the bathroom cleaned very well; floor was not swept or vacummed and soap scum was left.
Quick check in. Closet doors were broken. Bathroom fawcet leaked. TV remote did not work. I asked for another one which also did not work.
The staff was very nice. The room was very clean There was drunks as soon as we got off the elevator but the staff removed them
Front desk attendant was great and very informative. Bed was very good. Need new TV'S. Tv switcher did not work that well. Should update to lcd tv sets. Also should consider wireless network connectivity as an option for your guests.
The water pressure in the shower. The bed was BRUTAL, it was like memory foam but also had a huge bump on one side. If you laid on that side it was digging into your back. I couldn't walk when I got up in the morning
very friendly staff. They have a washer and dryer room.
We were placed in a little house next to the hotel. It was remodeled into a suite. Very clean and a great price! No coffee maker.
Room was clean, updated with comfortable bed. Friendly check-in clerk and night watchman, who introduced himself at 6am when I was leaving....asking if everything was ok. Ten minute drive to the London Airport which is why I stayed here. n/a
Host a real character - Dutch Only real problem was locating a reasonable Restaurant- need to get clear directions from Host!
Room and entire home were extremely clean, stylish, and well-maintained. Great features included sauna, jacuzzi, pool, in-room fridge, Wi-Fi, free breakfast, beautiful landscape and garden, separate entrance. Hosts were very friendly and accommodating.
Great place to stay. We had no issues at all during the stay. In a great area with lots to see and do.
Teh furniture was old, we found a very big, disgusting spider on our bed and it was very grouse and it made my fiance sick and feel unconformable while we stayed in hotel.
Very clean and quiet. Breakfast includes REAL eggs, great sausages and great coffee. Close to London Ont and it´s many restaurants.
My father had to be at the University Hospital early the following morning so we choose this because it was close. The beds and pillows are hard. Needs updating wallpaper peeling in the bathroom. Walls thin could hear the TV from next door all night kept me awake did not get any sleep. No blow dryer in the room. Had to park in the back by garbage. For the price we paid we could have stayed in a reliable hotel further out. And we will when we come back for the surgery.
My first impression of the hotel was not good. It needs some upgrades
When I made reservation, It was listed with free breakfast, when we came we was told no free breakfast. We did stay at this hotel several times before and always had free breakfast including in rate. I was informed by hotel front desk, that if I call them direct for reservation, I can get free breakfast included for the same rate????????????
Good value, close to the highway. Bed was comfortable. Maintenance equipment sitting out in the hallway overnight. Smelled like smoke in the non-smoking room. Wi-fi signal was horrible, and kept cutting in and out, impossible to check the map.
Friendly and helpful staff
The hotel is good value. The cleanliness does need to be improved. There are stains on the table and on the carpets. The remote had something on it. I travel with Lysol wipes. I trusted that once I used them it would be ok,instead of being moved to a new room. It was quiet and staff friendly.
Friendly helpful staff, comfortable clean room, good value for the price.
We like this ramada close to downtown staff very nice an helpful beautiful big pool an clean bed comfy too . Very happy
close to the high way starting to look a little run down I would classify it as a 2 star not a 3 star. Have stayed at the Travel lodge which is 2 star and it is nicer, newer and includes breakfast. I stayed at the Ramada because your rating was higher, I will stay Travel lodge next time.
Great hotel with friendly staff that was right off the 402. The room smelled very stale and damp.
Room was good and the staff helpful. Made an error as to taking a room next to vending machines which would make noises during the night.
Clean and friendly. Finishes a bit rough (ceilings particularly)
Good location Room smelt like stale cigarettes
I was able to book a room for a wedding taking place downstairs. It was very convenient. Staff, breakfast, sleep mode on the TV was great. In room 128,there's a seam in the bathroom, by the bathtub faucet that needs tending to. There's a slight gap that looks a little moldy.
Looked old needed painting and updating and free breakfast was bad and old at 7am
The restaurant. The food was excellent. Nothing bad to say about the place at all.
breakfast smell, dirty towel left in room
We enjoyed the breakfast each morning. There was a good variety of food and the staff was great at keeping every area well stocked during the morning rush. The hotel was clean and the staff were friendly and helpful. We had asked for an accessible room. The bathroom was large and there were grab bars in the tub/shower. The problem was in the height of the tub. A very tall tub which had me needing my spouse to assist me getting in and out.
This guest did not leave comments about this hotel.
Updated rooms and facilities Power Outage with no emergency back up lights in rooms.
Breakfast was great! They actually had really food and fruit. The staff also accommodated us wth everything we needing. Basic pool. More kbaby items. Crib, swing, bouncer chair etc.
Breakfast and pool were good and rooms were clean There were other hotel guests that were extremely noisy all night long so none of us slept, which was unfortunate considering we had to attend a funeral the next day!
This guest did not leave comments about this hotel.
It was very clean. The staff was friendly
Clean, fairly new. Good breakfast. Small washroom
The breakfast was substantial and filling. Staff were very friendly and helpful. The location of the only full length mirror is in a dark small space,,,not very useful.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
The Guest House provides comfortable basic rooms and you do your own catering from a well-equipped kitchen. I had one of the few rooms with full bath; others use a communal shower room which looked very nice. Beds extremely comfortable! Huge comfortable TV lounge. Situated on a hill by the river, the guest house has beautiful grounds for strolling in.
The friendly staff, excellent interior design, very clean & affordable!
Very near the university where I had a weekend class, great rooms that were comfortable and clean, very quiet at night. Great value for money. A bit difficult to find, more signage on Richmond road would be good.
Quite impressed with the Guest House... quiet location on beautiful grounds (I saw a fox!)... other guests very respectful.
Extremely clean! Unbelievably clean! Friendly staff. Quiet yet central/convienient location. All for a very reasonable price. I wish there was a hotel like this in all cities that I travel to!
The Guest house on the Mount was in a great location for visiting the University. It was clean and comforatble. Very basic but perfect for me , as I was visiting my son at Western University. Suggest you need a car
Location, reasonably priced, staff friendlyness. Regarding reviews mentioned below, I had not checked your website for comments.
Proximity to university hospital, kind Mexican lady bat the front desk, comfortable bed, clean room, free internet Dirty shared bathroom which is away from the rooms
Room was bright and clean. Location was great - not in downtown but could go there easily with bus, basically do not need to transit. Oh and the staff! They were extremely kind. Strongly recommended. If I have to visit London again, I'll consider to stay here again. The only problem was that it was hard to find the exact building when I first arrived.
We found the room comfortable and soothing. The communal room was well laid out and spacious. The lady on the desk was very helpful but not intrusive. Lots of privacy and quiet. It is a great getaway and a destressor. The river, pathway, birds chirping all helped!! We were going to write to you anyway if we hadn't received this. We both felt very relaxed and rejuvenated after our stay. Absolutely nothing. You have a gem here. We have told our friends and family about it. I hope you got more custom.
We'll worth the short drive from the 401, this Hotel offers a decent nights stay and is a very short walk to a number of great local restaurants. Family's will enjoy the History Museum and Art Gallery near the Hotel. The Staff is extreamly helpful. We stay here every year and the same staff greats us. That is rare and speaks well of Management. The breakfast is not up to the level of many other hotels in this catagory. It is very basic.
The bed was really comfortable, and the division of the suite into separate areas by doors was excellent. Microwave, frig, and eating table were helpful. Breakfast was too limited in options.
My husband is not well at present and it was wonderful to have the other room for him to rest when he was tired.
We had 2 rooms booked, this email you sent us was to Randy Graham, the other room. We love the outlay of your hotel rooms (suites), it feels like a home away from home. They are nice and clean, updated...and the lady at the front desk was excellent. We are considering staying there for our anniversary.
Was attending a friend's wedding and visiting. Roof work beginning at 7 am right above my suite for two days . It would have been nice to be forewarned or moved to a different suite.
We had a suite and it was spacious, with a king size bed in a separate room with tv. The living room also had a tv, as well as fridge and sink and table. Also had internet available. Excellent value, right by the mall/401/main street
everything was perfect; Staff very helpful and smiling. No 0% fat free product for breakfast, no vegetables. I don't blame the hotel though, it seems typical in North America, a shame however for a certain hotel standing that they don't serve more international products.
Great personell: very nice. Also great big and luxury suites. The receptionst already upgraded our suite when she saw we were with three persons. That is great service
We were allowed to check in early around noon the day we arrived in London. THe front desk staff was extremely helpful and eager to help with our early arrival. Totaly impressed with the room and level of service. Considered it a great value. Will definitely look for the Quality Suites name agian and have informed freinds and family of the impression we experienced upon arrival and during our stay. Breakfast ended at 9:00 am. We were late and could have used another half hour to enjoy the deal without imposing on the staff. Still had breakfast but were concerned we might be a nuisance to the staff. Never got this impression from the staff but felt odd as we were late and still got served.
My stay was excellent and exceeded my expectations. N/A
i thought the cost of the room was ok. ease of reervation check in was good room was not as neat and clean as the last time we had stayed there. plus the movie value on tv wasmuch higher cost with les value overall both my wife and i were dissapointed this time and we had stayed here several times before
The hotel and rooms was very clean and well maintained. The hotel has obviuosly undergone some retro fitting and updating. Staff were friendly. The bed were quite hard.
Bad experience homeless people sleeping in the hall two days in a row loud partying and people fighting as well as escorts in and out of the hotel all day
Proximity to shopping and downtown It could be cleaner
The staff were very friendly and accomodating. The rooms were clean and comfortable, excellent for the price. And there was free lighted parking.
The friendly staff Everything was fine
It was ok. Just a place to lay my head at night. Good location for shopping
Easy check in & check out. Close to 401. Ground floor very noisy. Could hear people talking right outside the patio door. On arrival, 3 long dark hairs on one of the pillow cases.
The restaurant has good food reasonable price The room was musty smelling, mold in bathroom, holes in walls paint peeling, the only fresh air was from patio door, no screen and wood was rotting. Common balcony, high security risk. No fridge. The "Meal Plan" is non existant.
We found the hotel in a clean and decent shape.We were pleasantly surprised.
the parking the room smelled cigarrete
The rooms were spacious,bright and clean. The lobby/breakfast area was also bright and very comfortable. Staff were courteous and helpful and the location is convenient - right off the 401. The water was not hot enough.
Close to restaurants. Your staff were very friendly. There was no pool
clean, comfortable room, rewards points, complimentary breakfast, easy to get to, overall good experience, we have used this location several times...jim
Room very clean. Friendly, helpful staff. Free breakfast concluded at 9:30 A.M., too early for weekend/holiday visits.
The hotel was overall decent. The room smelled a little bit smoky even though it was a non-smoking facility, but it was quite endurable. We stayed there just for one night; close to the highway. They had a fridge and coffee machine and seemingly a playstation in the room. Breakfast was good including one serving of toast, pancakes, sausages, and/or eggs. Beside the decent strange smell which somehow every cheap hotel contains it was a nice one night-stay.
Warmly welcomed by staff. Good buffet breakfast. Close to stores, malls. Beds were comfortable. Stopper in bathroom sink was not working. When I booked online I booked for myself, my husband and our 13 year old son. When we arrived there were only coupons for two breakfasts.
There should be some thinner pillows available. Those provided are all rather thick. The sofa is too deep for my size and back. One cannot get lumbar support for the lower back because of the depth of the seat.
The room was clean and the staff friendly and helpful My room was next to an electrical room so there was a constant humming. Not a problem as I slept well even with the humming.
-the friendly, courteous staff and the room which had an individual terrace outside the sliding doors -the original room assigned had an electric deodorizer running and the fragrance caused problems with one of the children who has asthma, even after it was turned off -however, the staff was quick to give us another equally lovely room adjacent to the first one
Excellent facilities, service, and location.
Staff was wonderful, helpful and kind. Shannon (check in ) was especially nice knowing I was stressed and sending me some complimentary wine with room service. All staff was great, breakfast gal was terrific. Tiles around bath needed better cleaning, black in spots. A turn off for me.
Nice hotel with friendly staff. Great location in downtown London. Pool and gym areas. There is no wireless in the rooms like the website says. There is a network cable in each room though.
My wife and I appreciated the obvious desire of the staff to offer good service. Please review critically the instructions on the desk phone in Room 812 and see if they work. For example, pressing the button for a message from another guest does not work. One tries, with no success, phones the operator, and is told that one must dial 5. A waste of time to guests and your staff. There may be other examples. 2) A servicing of the door closers would be useful. Now, they slam the door (of Room 812).
Love the pool and how it is laid out. The lounge on the 20th floor was very relaxing and the munchies were wonderful. We've stayed at this hotel a few times and always enjoy it. It would be nice if you had a smoker's area at the back of the hotel. Looks very tacky at the front and having to wade through the smoke to get to your car is not pleasant. My husband has severe asthma and this is always a problem.
The staff was very helpful and friendly. Made the stay for business much more enjoyable.
A good service, clean rooms with good Wifi, comfortable beds Breakfast is ok Resaurant has a small choise but a good price and quality
I liked the friendliness and helpfulness of the staff I did not like the fact that there were a lot of extra charges, such as in-room music, email retrieval, self parking
Comfort & Cuisine
receptionist is pleasent, atmosphere is relaxed and calm. the neibourhood is very quite. the room and bathroom were clean and the bed was comfortable. there is no way for getting food or drinks after 19:00 which makes it a problem since the location is far from any shoping facility. you defenitly need a car.
excellent hotel in the grounds of a conference/training centre. Hotel surrounded by green areas in built up area of London. Excellent staff. Breakfast also first rate
staff was very friendly and helpful, rooms were clean and comfortable
Lovely location, very clean, nice staff, and well priced.
Because the wedding venue was at the hotel, it was very convenient. Staff made an effort to put other members of our family close together (same floor) without being asked. Hotel was nice, however because we have two adult children we had to rent three rooms as there is the availability of only one bed per room. Can get expensive. Beautiful property though.
The whole experience was great. Atmoshpere.
Staff was very friendly and helpful. The room was excellent for the work that needed to be completed during my stay. The location was perfect; I enjoyed my walk in the morning and was I close to the hospital for a medical appointment. The food was far more than adequate and was, quite frankly, much better than I expected. The staff in all areas, but particularly in the dining room, were professional, friendly and exceedingly helpful. I will definitely return. I ate alone at dinner as I had travelled to the city for a medical appointment the next morning. The dining room appeared to only accomodate large groups so I was placed in the adjoining room near the pool table. The meal was excellent but the atmosphere was less than relaxing....at first very 'cold' and then quite noisy as the others finished dinner and began to play pool.