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The room. The dealings with the staff.
The hotel's location is ideal- very close to the central points of the city and the staff are very helpful and courteous. The breakfast was extensive and delicious. The room service menu may need to be broadened, and given the great gym, a swimming pool would be a nice addition.
Very nice, high quality hotel with friendly staff
Surprisingly friendly place with generous rooms that were well presented. Staff were very helpful with our baby. Useful small gym, pool and sauna area. The beds were a bit too soft for my taste, and some of the detailing lacked quality in the finish.
Breakfast and ambiance The size of the swimmingpool was a bit disappointing
Veri friendly staff, very luxurious rooms. Noisy - room windows not noiseproof.
The duvet and pillows were amazing! Loved the whole luxury feel of the hotel when I entered as well. The receptionist told us the wrong time for breakfast, so we missed it. The check out time was far to early - the room was booked for a day (24 hours) should be able to check out 24 hours later.
Central location. Comfortable bed. Room was rather dark and had no additional lighting options. Wardrobe rails far too high for comfortable access of hanging clothes.
The welcome from all the staff and the couresy and kindness shown to us at all times. We did not enjoy the canned music in the lift. A shower cap could be provided.
good location no free internet connection and poor TV. extras for a young child
The location of this beautiful hotel is central and convenient for a city trip. The staff is very friendly and helpful, the rooms spacious and comfortable We had diner in the restaurant and that was not that good.
Clean rooms, excellent service and good price, decent size rooms and good location
Modern clean room
The location in the middle of the main pedestrian and shopping area. Soundproof room and comfortable bed. Extra charge for wifi. The twin room was not available only the double bed.
Staff very helpfull and make your stay very confortable and easy Nothing
I did not like anything particular. Bed sheets not clean. At breakfast quality of food was very low.
Location and price Internet fee
Good location. Close to everything. Too noisy. Need to have fans or air conditioning in the room so that windows do not need to be kept open.
Very neat hotel and courteous staff Nothing
Location No hair drier
Friendly staff, nice room, perfect breakfast. Very small bathroom, no bath, lookeed old.
Kind and efficient staff The room was a little bit small
The room (302) smelled to sweat; staff of the hotel used some air freshener but this didn’t help much. It was as if the windows were not open for long time and the curtains got this smell. The bottom of the curtains was dirty.
it was a very quiet room airco and heating doesn't work to well
The decor and the location No
- the position of the hotel is excellent - the view from the room window was fabulous - Japaneese dining room is very fashionable
The location was excellent - very central for all the sights. The checkout receptionist was unfriendly and aloof, to say the least. I left the hotel with rather unpleasant feelings.
Quiet and clean rooms, good breakfast. I asked to book parking slot in advance, but when we arrived the private parking was full. We had to use public parking nearby.
the situation and the building the English-style douche
Very efficient and friendly service and staff. The hotel has a comfortable, relaxed atmosphere and is in a very convenient and quiet location for the town centre.
I liked the hotel's Central location and good value for money. It was also very quiet which I appreciiated
The rooms were refurbished and very very clean. My child was given a seperate bedroom included in the price. Very central to shops/bars etc.
Your staff were excellent - helpful, courteous and pleasant. I stayed at the hotel partly because of the rate and location, however your staff would make me choose this hotel again.
Clean, staff friendly and helpful, The last night there the room was not serviced, bed not done up and clean towels wre not provided. I thought the breakfast was extremely expensive for the quality
This is a solid, easy-to-use hotel in the center of The Hague. Centrally located, and within walking distance to almost everything. The staff is friendly, helpful, unobtrusive. The rooms are clean, modern.
Modern room with good equipment. Internet is too expensive (6€/hour), but free public WiFi from the neighbouring library works. Noise from the corridor can be heard through the room door. Expensive breakfast (20€)
the rooms, the location
Excellent hotel in terms of location and the friendliness of the staff. The rooms are short on towels and there are no staff at night.
Location was great, access to public tranportation to nearly everywhere. Room was not as cramped as other hotels in the Netherlands. Friendly and helpfull staff. A baby crib was provided in our room. quiet room. fulfilled most of my expectations. Standard practice of not changing sheets each morning by the cleaning person. Probably the same in other hotels in the Netherlands. Nevertheless was changed without hassle when asked. Breakfast too expensive for 18 Euros per person. However many alternatives nearby.
This time I got the totally new renovated room. And it was superb!! Great bathroom and bed. Very fancy and absolute value for money!
Design and decoration of the rooms Location, although it is close to the city center, it is in a bad area, where one can feel quite uncomfortable. Breakfast not included.
Very good staff, exelent location also good parking in hotel. No elevator from garage.
location is perfect, staff is good and friendly i am used to a higher class of hotels
The location of the hotel and the pleasant and helpful nature of the hotel staff were the best aspects of the Hotel. I cannot think of anything that I did not like.
the staff were so friendly and helpful, very accomidating. lovely modern feel to the hotel, loved the bathrooms
Central location friendly staff
The hotel was in a great central location with very clean and modern rooms. The staff were very friendly and helpful too.
Good staff, everything clean and sparkling
big room high garage fee, bad parking possibility
The location was fantastic ... really central. The staff were very friendly and helpful and the room was great and reasonably priced. Will definitely come back! Nothing ... I loved it all!!!
Close to the center of the city
two single beds instead of one double
I liked that the hotel is situated so close to the shopping area and sightseeings.
Nice classic hotel in right the middle of town with friendly and helpful staff.
Great central location and wonderful sitting outside on the terrace. Due to no airconditioning, we had to leave the window open, as it was great weather, but of course warm. Hence, it was very noisy all night long ... not due to traffic, but due to yelling/boisterous people seeming to be coming and going to a night club, or similar.
Location is excellent - exactly in The Hague city center. Elevator was broken twice for few hours each time
Fine location, the best in the Hague in my view. Ease of access on tram line 1 and 17.
Location The rooms are basic very tired and scruffy - desparately needs rennovation. However, the city centre location makes up for it
Ideally situated in a central but quiet and pleasant area. Rooms well maintained daily,very nice buffet style breakfast.
the new room quality and decoration was excellent (room 206) breakfast was a little disappointing at 9am - scrambled eggs were finished, coffee was warm not hot
The front desk staff were very friendly, and the room was spatious and beautifully decorated. The hotel location was very convenient; it was only a few hundred meters from my meeting. The breakfast buffet was an unpleasant surprise and not up the standard of the hotel. It would be fair to expect a choice of hot dishes. Teabags for the tea were kept in a container on the table that had been used for garbage by the previous guest and the waitress expected me to take a teabag from the same container - which I refused. The serving spoon of the yoghurt was flat, so after 4 scoops the bowl was still nearly empty.
The staff was helpful and attentive to our needs. n/a
Large, well-equipped and comfortable room. Very friendly and efficient front-desk staff
The hotel is a fantastic boutique hotel in the centre of Den Haag within easy walking distance of all the main shopping districts and nightlife. The rooms are beautifully finished and decorated and the staff are polite, attentive and willing to assist in anyway possible. Would recommend this hotel to anyone loooking for a break and wanting to stay somewhere unique.
Now all rooms are non-smoking; great. Comfort of room. In summer aircon is often necessary to sleep well at night in the Hague. Would be good if all rooms had it.
Superb hotel and facilities in a superb location
This is a very friendly intimate little hotel in an excellent location in the center of the city. Exeptionally friendly and helpful staff, well-appointed -- if somewhat small -- rooms, excellent breakfast included. The hotel has recently undergone a complete make-over and is very tastefully deocrated. No lounge or public room, so after a full day, you must make do with the small chairs in your room if you want to sit and relax. This is, however, a minor complaint. This is a first-rate facility.
Very polite, friendly, and helpful staff and management team. The noise from the nearby small cafe till 2:00 AM, if you were to leave the window open to cool off the room or get some fresh air
Excellent and helpful staff, tasteful design, small yet comfortable, location in the historic section of the inner city (including narrow streets) with pedestrian and public transport access to major points of interest.
Style, polite service, delivered my expectations nothing
Free access of internet which allow me to connect to my home town even though i am in a foreign country and the staff are very polite and attentive. The carpet of the room. It looks dirty even though it was clean.
Staff. Room I was not able to pay using Mastercard; Visa or Maestro. Amex was available - I had to go out to get cash
Excellent location, easy check in, free wifi
It is well located, and the rooms are clean. The fact that they make you to wait so they go and check your room (I guess for damages or missign property) before you can check out
- Helpful night staff let me use the hotel computer to send e-mails when the Internet WiFi service didn't work. - Did not accept credit cards except AmEx. - No telephone service from room. - Internet WiFi service not working.
Clean and close to the city centre TV did not work. Matress was extremely hard
In Chinatown in the city centre, quiet and all in all a good hotel with minor deficiencies Wireless only in the restaurant, not in the rooms. The second day of our stay no internet even with the cable. Used to be cheaper, at around € 70, now € 100 with the city tax for a twin room. Breakfast crap and certainly not worth the money
Good location, quiet place with large clean and nice rooms Very poor English language skills from receptionist, Even though I'm from Serbia in invoice she written that I'm from Sierra Leone and ammount in EUR was 0!
The rooms were clean, quiet and comfortable The breakfast choice for the price, noodles and rice as the cooked option was not what one would expect. The checking of the room at check out.
Proximity to the old quarter of the city. Steep stairs and no lift.
hotel was individual - had its own character. very convenient locataion
We stayed in an apartment with a kitchen when we only expected a room. The hotel is being renovated and the shower stall was cramped
traditional and real dutch
Talking about the facility, it is only a hostel, but the price is quite expensive, even more expensive than your price for a 4 stars hotel.
It was clean. I have never seen smaller room. Private bathroom means shared bathroom in this hotel - the description is not accurate. I asked about waking me up at 7 am. The hotel staff said ok - but nobody did it. No wonder if they appeared only at 7.15...
The location of the hotel is very central in the older downtown part of The Hague and thus very convenient for getting about. The refurbished interior of the lobby is good, it will be nice when they finish the rooms as well which they apparently are undertaking. This is a typical thing in Dutch buildings but man, the stairs are really steep! And if you are carrying a bag, well I would not recommend this for the infirm or elderly.
Very friendly and helpful staff
It was really nice. Lovely room, nice stuff, clean: good hotel!
Nice small hotel with surprisingly modern and comfortable rooms. Very friendly and helpful staff. There's no internet in the room, only in the hotel lobby.