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2.0
Terrible and I will never use them againReviewed Jun 6 2023
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8.0
GoodReviewed Jun 6 2023
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2.0
Horrible, didn’t even get to use reservation. Arrived at rental car facility and Thrifty counter was closed. Everyone diverted to Dollar who had a line at least 100 people deep. As we are waiting in line. 3-4 people come by all flustered saying “Don’t even bother, they don’t have any cars” I verified this with 4 more people exiting the line and decided to go with National who had zero people in line and plenty of cars.Reviewed Jun 6 2023
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4.0
I was charged for car rental insurance even though I said I had car insurance. I have been trying to get it removed for days. The lady at the desk was rude and didn’t try to help at allReviewed Jun 5 2023
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6.0
Car wasn’t clean, and I am now having to chase them down to get a receipt!Reviewed Jun 5 2023
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8.0
Everything was awesome except for the car being super dirty on the outside. Made it hard to check for any dings in the beginning.Reviewed Jun 5 2023
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2.0
We waited an hour to just get to the counter. Then another 45 mins to get the carReviewed Jun 5 2023
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2.0
I booked a regular gasoline run SUV with thrifty and upon arrival I was told I booked an electric small sedan. Not only was there no consolation for this error, I was asked to pay an additional $450 to get what I originally ordered. I had to settle for a gas run sedan and still had to pay an additional 300$. Making what I originally paid for ($250), to almost double at over $500. Very unhappy with my experience.Reviewed Jun 5 2023
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2.0
The wait time to collect the car was over an hour long before even seeing an attendant. The room was jam packed with people, and the whole experience was stressful and chaotic. We nearly missed the appointment we were trying to make due to the delay in picking up the car. The attendant seemed overly pedantic, and dragged the process out when we declined the offered additional insurances, as we already had coverage in place. We also were allocated an electric vehicle, which I would not recommend for a short term booking as the hassle of charging the car added extra stress and time to the day. The actual car was fine and the drop off was easy, but I would NOT recommend this service at LAX. I have rented from thrifty in other locations with no problems at all.Reviewed Jun 4 2023
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8.0
Great, newer car was the brand/model I reserved. The Fiat Panda was a hybrid with excellent gas mileage per gallon. Full to full fuel policy is fair. Staff was great on both ends.Reviewed Jun 4 2023
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4.0
Car was amazing. The process and price for rental was simply not good. Very confusing process, very expensive and unexplained charges/fees. Could have been so much better.Reviewed Jun 4 2023
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2.0
After making a long line they told me they overbooked and had no cars.Reviewed Jun 4 2023
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