2.0
I was given no booking, not told where to pick up the vehicle, or where the office was. no reply to any emails and I had to hire a car from another company. I now have to some how get my money back.Reviewed Apr 3 2022
review from![kayak]()
10.0
Fantastic service from the Sydney team at pick upReviewed Nov 25 2021
review from![kayak]()
6.0
Pros:The class of vehicle i booked was not available, yet I was charged the full amount BEFORE being informed that the full size SUV was not available. When I wanted to compare other options and cost, I was told to wait (with a 1 year old baby, after a 14 he flight) and ignored for an hour. Staff was short, rude and not interested in providing information. When I offered to return the nexr day to collect the class of vehicle I booked, that was also declined. I eventually got a smaller car, that forced me to change my family holiday plans, required the use of a second vehicle for 5 days.Cons:I should've received the car I booked, or provided with alternatives. I use Thrifty aften (4 times a year, for about 3 months in total) but will reconsider my options in futureReviewed Jan 22 2020
review from![kayak]()
10.0
Pros:The staff member we dealt with at Sydney Airport could not have been better. She was helpful, knowledgeable and extremely friendly. Well done Thrifty for employing the nicest staff!!Cons:The whole process was flawless, great service.Reviewed Jan 6 2020
review from![kayak]()
10.0
Pros:Very helpful staff,Reviewed Nov 28 2019
review from![kayak]()
2.0
Pros:Nothing !!! They could not provide the car that I booked and paid for in advance. They stated that a Mercedez and a Toyota are the same categorie ( which they are NOT) So they cancelled my 2 reservations and I had to find a different alternative. Very in professional I travel to many countries and I will NEVER use them again. Now I have to get my money refunded let see how that goes.Reviewed Oct 29 2019
review from![kayak]()
10.0
Pros:The front desk was very helpful in making sure our group got the best SUV for our needs. The staff at return was incredibly quick and friendly.Cons:Instructions on which terminal is best for returning cars would have been helpful. We had to take the bus 4km because we dropped off the car at the domestic, instead of the international terminal.Reviewed Sep 19 2019
review from![kayak]()
4.0
Cons:Disliked the fact that trifty charge u access even if not at fault. They force u to get access reduction. Lady who served was arrogant and rude. Will not be hiring from thrifty ever again.Reviewed Jan 6 2018
review from![kayak]()
6.0
Cons:Hidden fee'sReviewed Nov 27 2017
review from![kayak]()
6.0
insurance messaging is interestingPros:the car was goodCons:I buy insurance ahead and the counter people tell me that it doesn't work so I have to buy the insurance again. The fees are as much as the car itself.Reviewed Jan 10 2017
review from![kayak]()
10.0
Pros:fast dropoff when late for the planeReviewed Dec 11 2016
review from![kayak]()