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10.0
The man working at the counter was the most pleasant and efficient rental car employee that I have encountered in my many decades of renting cars.Reviewed Jan 4 2023
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10.0
EfficientReviewed Nov 12 2021
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1.9
Customer service lied, overcharged me, and gave me a mid size even though we paid for a full sizeReviewed Jul 30 2021
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2.0
Cons:After a delayed flight, Thrifty was closed (at 4pm) and a sign said to call the 800# for customer service. We had a reservation for 2 months. Didn’t seem like a big deal because they told me to check the cars outside for our name and the keys would be inside. Well, I checked every single car and they were all locked with no names on the outside. Budget ended up saving the day and gave us their LAST car because they know Thrifty closes early and they see this happen to people all the time. It was pouring rain and we had two small kids with us so this situation really made it difficult and frustrating.Reviewed Jul 7 2021
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3.6
Cons:They over charged me at the desk and I am still arguing with billing for my money. They didn't respect my reservationReviewed Nov 23 2020
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5.2
Pros:The truckCons:Thrifty called me this morning saying the car was not dropped off when it was dropped off on time on Sunday. They are now saying they will look into it and it will take 24-48 hours for them to figure out if the car was dropped off. Now I am having to resolve this situation in the middle of my work day which is costing me time and money.Reviewed Nov 3 2020
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10.0
Pros:The staff was the best I've ever encountered in my history of renting cars.Cons:I didn't like walking the great distance from the counter to the car lot---took up too much time.Reviewed Oct 5 2020
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2.0
Pros:Staff was badCons:The car was messed upReviewed Apr 22 2020
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