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nice people. comfortable service .
The staff is very polite and always with a great smail, very well trained to serve and make you welcome all the time!! Congratulations! I felt like home!
It had beautiful architecture; beautiful rooms; great service; excellent food; beautiful pool; excellent food. No
Liked the size of room and big tv. Everything was great. There really wasn't anything we didnt like.
Nice hotel with good amenities on the main street. Good service from concierge. No detailed invoice at check out.
las atenciones del personal, siempre muy atentos ya gradables
The staff were friendly. Downstairs restaurants had great food. My room was very dusty in corners. Old and dirty looking carpets and bathtubs. I had to call house cleaning to come in and vacuum room when I arrived. Not like a typical Hyatt.
Nice room, close to Merida's Central Plaza. Neighboring bars play very loud music until 1 am, making it very hard to sleep.
The location is in the city center near the zocalo and full breakfast buffet that serves dinner at the same time taking it around 9:00 in the morning and very secure indoor parking for our car. The unpleasant smell of drains in the bathroom of our room 357 and that the wifi works well only in the dining room and adjacent sofas.
Great location, large room which was quite clean. Great breakfast, delicious and a lot! The pool!! Room rates were great, a real value given the location, room size, pool, etc. Overall, except for the perfumed smell, I would recommend. The entry to the building is very poor. Definitely not a good first impression. The room furnishings are tired. The worst part was the strong, overbearing perfumed 'smell' in the room. I could not sleep because of it.
Spacious courtyard and pool area. Most rooms overlook the pool. Excellent breakfast included in our very reasonable price. Location not ideal. It is a bit of a walk to the main tourist area of downtown.
Great Experience the hotel is beautiful, the food is good it has the perfect atmosphere to enjoy a great time in Merida.
Visited Merida and stayed at the Inter-Continental, Villa Mercedes. Experience was great! Hotel located in center of town near everything. Staff was outstanding accomodating every request. Room was very confortable and everything met or exceeded expectations. Would highly recommend to anyone wanting to see something other than beaches.
This is my first trip to Merida in a few years, I was used to the semi-tired hotels in the city, I tried the Intercontinental and was blown away by the service, huge rooms and free wireless internet everywhere including rooms. A must go hotel when in the area.
The hotel maintains a colonial and historical atmosphere with newer amenities.
A gem! Located about 10 blocks from the Grand Plaza in a cluster of other hotels to include Hyatt, Holiday Inn and Americana. The building was once an old hacienda completly gutted and transformed to a delux property with most congenial stall ready to serve, plus excellent dinning, gift shop, lounge, and pool. The magnificant room with marbel floor, large bathroom and central air conditioning, large-screen TV. A gem.
Bad High-Speed Internet, room was extremely humid, beds were not comfortable at all! It was not the best experience.
The grounds, the bathrooms, the beds, the service, the pools, the gardens, the food. The pet-friendly policy! There was nothing outright negative about our stay. It was delightful. The rooms could feature some more art and the beds could include a heavier comforter/bedspread since the A/C is necessary and gets the room very cold. Despite that, the bedding was great and we slept really well.
location, close to Zocalo Rooms are not clean and very noisy. We stayed at a room facing the yard first and could hear machine noise. Then we changed to a room facing the street, the cars were extremely noisy. On the website, they claimed they provided continental breakfast, but actually there were only disgusting coffee and some bread in a plastic box in the hotel's yard.
sitting on the balacoy and watching Merida city life going by and the city lights ice and wash cloth
Great value for the money! Charming, colonial-style hotel. Have come here four times over the past 30+- years and am never disappointed. Would advise booking through booking.com, as its significantly less expensive compared to paying for a room directly when you arrive.
The bathroom is clean and big and has a great bath tube. Breakfast great. The hamaca in the room, very quiet, staff very frendly. No
The hotel and owners couldn't have been nicer. Our room was always clean and quiet with all the comforts of home, and then some (like a hammock). It rained most of our trip and they were kind enough to lend us umbrellas to take with us. The walk to the center of downtown was a little longer than I'd anticipated, but still very doable, if that's even a criticism.
Very nice, large, comfortable rooms, centrally located to the historic center of town. Staff was helpful and friendly. Unfortunately, I stayed during renovation to the outside pool, which was not usable.
Staff was helpful. Close to the middle of town. Bus stop right outside the door. Very quiet rooms. Beds were comfortable. Surprisingly quiet given the noise outside. No venders allowed in the hotel. Pool area very beautiful and relaxing. Shower nice. Restaurant very good. Breakfast was surprisingly nice. It wasn't like Marriott or Hilton's bar breakfast. It was free breakfast off the regular menu. Mexicans love to feed their guests. Rooms weres huge and very charming. The bathroom ceiling was full of mold. Walking into the warm room was gross. A double room meant two double beds. Way too small. Asked to change rooms and was given a king size and double. Two queens easily could fit in this enormous room. Bedding old. 4 people staying in the room, two small waters given each day. Not enough potable water. Wifi temperamental but sufficient. Pool too cold to swim in.