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Staff very helpful; clean, safe, close to location of morning business meeting No restaurants close (walking) distance - however staff well prepared with directions to and restaurants list for local mall
Nothing. You did not have services around you. You had to take the water taxi for $26 per person.
The rooms are very nice The price is way to expensive
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Both the customer service and the room accommodations. No.
New, modern, great amenities
New and clean hotel Rooms facing highway is quite noisy
Great layout. Small space, but didn't feel small.
Modern No jet tub in the room
breakfast was awesome: waffles, eggs, potatoes, meat, oatmeal, cereal, yogurt and toppings, breads, muffins, fruit,all sorts of drinks. The room was huge, with a nice, stocked kitchenette I wish we had more time to actually spend in it. We stayed here for our trip to Disneyland. Breakfast on the weekends is from 7-10. Disney Parks open at 8, there's not much time to eat breakfast and head to the parks for opening.
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That's a difficult question. The people were outstanding in making me feel that I was important - they were courteous and cheerful. The facility was immaculate and well maintained inside and out. The amenities were exceptional. I wish that I could provide you a list of opportunities for improvement, but honestly, I can't. I could not have had a better experience than the one I had while staying at the Fairfield Suites in Tustin.
The shower was equipped with hand rails and bench Check out time was 11am.
The place was extremely quiet. Hardly anyone was there. It had a desk that was great for working. The place was clean. Excellent value for the money. The wifi Internet was horribly slow, felt like dial up.
Reliable excellent service and accommodations! We are always impressed with our experience at Ayres!
The room was very large and very comfortable. The facilities were very clean and aesthetically pleasing, although I was unable to spend much time there due to a business conference I was attending. I read good things about the restaurant, however, was unable to check it out for the same reasons. I was given the opportunity to check-in before noon and to request additional towels, both of which I selected. However, upon arrival I was told that I was unable to check-in early AND that, even if possible, it would cost an additional $40. Furthermore, I did not receive additional towels. So, my question became, why even offer these things if you're not going to provide them upon request.
I didn't like much. My experience was horrible here. We were lied to by the staff. Due to their lies, we ended up stranded at the event we were attending. We booked this hotel specifically for the free shuttle, and even made sure of times and venue location that it would all work out. Well, it didn't and the customer service desk did NOTHING to resolve. What an awful experience! I will never stay there again!
Everything about the hotel was really really good. It is such a good value for the money. The beds were very comfortable the room was very clean and the staff was very friendly wouldn't hesitate to stay there again anytime.
liked the restaurant in the courtyard There were large bugs in our bathroom -- unacceptable
I'm a Pastor and I asked for a 1pm checkout due to a wedding ceremony I was performing in Huntington Beach at 4pm. Initially I was told no problem. I called on Saturday morning to confirm and my request was denied. Staff did not apologize, offer any solutions and I was very disappointed.
I was a beautiful place to stay, clean and the staff was great. I would surely go back and stay longer for pleasure this time!!!!!
Pool was great! Lots of space and fun games around the pool. Rooms were nice, good breakfast and fun bar/lounge
Good hotel, excellent location. Clean and comfortable. The music in the lobby is a bit loud.
I had a problem with another room being extremely loud and disruptive,, the front desk and security took care of the situation, quickly. Also, the GM comped my valet charges...still not what I expected from a hotel like this.
The hotel is centrally located and six minutes from the airport, making it a great choice if you've an early morning departure or late night arrival. Our room was very quiet. The Marketplace was great for snacks and provided a good selection of tasty foods. The staff was friendly and the bed comfortable. The parking fee of $22-24 per night seems excessive for a suburb like Irvine which is pretty much made of concrete, shopping malls and parking lots. The sink drain didn't work properly, one of my pet peeves in a hotel in any price category and unexpected in this type of hotel.
I stayed a long weekend here with my friend and the lovely people at hotel Irvine really made us feel like welcome guests! From the complimentary bikes, to the Friday night movie on the lawn, to the friendly and delightful staff, every minute here was relaxing and stress-free. My friend has severe food allergies which the staff graciously and professionally worked arround for her. It really meant a lot to be able to enjoy my mini-vacation knowing that everything we needed was being taken care of. Thank you so much!
Loved the market place and the Dj at the bar in the evenings!
I liked the pool, room size, little market downstairs with reasonable prices, location to where I was going and the feel of the hotel. There is a mini refrigerator that you can fill up. I like the concept, instead of an overpriced minibar. The front desk was confused as to when breakfast ended. (We were told 8am which is ridiculous, but it was actually 9:30.) we missed a few days due to thinking we missed it. The carpet and little features could be updated, but for the most part it was clean. We would stay again.
Impressive, grand entry, airily quick check-in, comfortable beds, clean shower Music at the bar was so loud you couldn't hold a conversation. In addition the check-in attendant never told me details, such check-out time or that a continental breakfast was included ( I had to ask the next morning). They seemed rushed and ready for the next customer. Another issue was non-smoking on a designated non-smoking floor. I smelled smoke as I slept and saw butts on the carpet in the hallway. Lastly, breakfast was limited to toast, cold cereal, yogurt, and hard-boiled eggs.
We loved our room with a view. Even though the hotel was busy with dance competition and softball teams, our room was quiet and service was great. We will definitely be back soon!
The grounds, the staff was friendly and helpful, bed was comfy, pool area and 24 hour marketplace were very nice. Paying for parking, odd odor on the different floors, no cold water, half-closed shower door.
TOO LARGE THROUGHT IT WAS A BOUTIQU
Comfort No room service Weird shower stall that is made so its hard to reach handles
The location in proximity to Angels stadium was fantastic. Nice decor, clean and quiet rooms, good breakfast.
breakfast. Good value.
great value, friendly and helpful staff, comfortable clean rooms with great beds/bedding
Clean and quiet. Breakfast selection was limited and quality was not very good. Having stayed at other Ayres properties, I expected better. The free hot breakfast was a main reason for booking here.
The actual room was fine, just as you would expect from any non-budget hotel. On the online booking site it was described as a "boutique hotel" in an excellent location. There was nothing special about the place. I have no idea why it was described as "boutique." I booked there based on the description to give my daughter a different experience than the other hotels on our vacation, but it was very similar to the Doubletree we stayed at in Flagstaff on our drive out. I don't know what I expected, but I was certainly not impressed. The price was about double what it should have been for a similar room at a name brand hotel chain. I would NOT book a room there again. Website reviews also stated hotel was 0.7 miles from Angels Stadium. According to my car odometer and Google Map App it was closer to 1.1-1.2 miles, too far for my daughter to walk in summer heat. If you have to drive to get where you are going anyway, location is NOT an advantage as advertised.
The staff was extremely helpful and knowledgeable. They helped us save money by booking a town car to the airport. The free breakfast was great. I liked that check out wasn't until 12pm. The hotel was located a short bus trip from Disneyland. For $5 we could by an all day bus pass. The bus drivers were always friendly and on time in most instances.
Nice area to behind the hotel to walk. Larger room size Service was somewhat lacking. I stayed 3 nights. My room was never serviced by the cleaning crew after I checked in. Mattress was very firm and not very comfortable. Hotel nickel and dimes for everything. Self parking was $22 a night. Hotel Concierge wanted to charge me an additional $20 a night when I (a solo traveller) requested a king bed upon arrival instead of two queens, even though the hotel was half empty and the published rates of the king rooms were $35 less a night than the nightly rate I had paid for my stay.
Excellent service. Staff were very helpful and friendly!
The place is awesome and we really enjoyed it The place is 5stars but the service and the employees are 0 stare
EVERYTHING was Amazing. The view, service, room service, amenities and the room was perferct We loved everything
Beautiful resort! Loved our room. Food was amazing! Love the boutique on site. Front desk was great. Had an early check in. Staff overall was very slow and not to experienced when it came to bellman and room service. Every time we called for something we sat on hold for a period of time. Then when we left the resort i couldn't see out of my car windows. I had hard water spots all over my beautiful clean mercedes. The sprinklers covered my car and when i asked the valet to help with windex they looked at me like I was crazy.
Much better than the Ritz @ Laguna Nigel or Montage. Outstanding service
the views and the bungalow room was great food service (both in room and at the pool lunch) was slow, inaccurate and not as expected. although the food quality was very good.
Complementary warm free choco chip cookies upon check in, they were soft and yummy! My son loved that! the beds are the comfiest hotel beds I have ever slept in. Was worried that the ambulances at the nearby hospital would keep us up but the beds were so wonderful that I slept like a little baby. SUPER clean lots of fun things around to do including a complimentary shuttle bus to Disney resort! Only 8 minute drive, SUPER quick! Also the night time driver Ray is a lot of fun! He did little magic tricks and told cute jokes. He also gave my son another free cookie and even a free Mickey mouse calendar! My son wrote Ray a letter telling him that he was "the best driver EVER". They overcharged me. I had two rooms for 4 nights and upon checking in to my room I looked at my bank acct and each room was charged a separate $100?? Called the front desk and had to get my bank on the phone but they took care of it. Had to go without some vacation money for a few days. Then the front desk manager accidentally charged another $100 to my card, leaving me without $300 of my vacation money for several days. Uncool. They did their best to fix their mistakes but didn't offer any compensation for me having to go without my spending money which I was upset about.
No breakfast. Valet didn't know how to get to the pool.
Very run down
The fire pit. The cash deposit and the pay $15 to park your car. Totally was not describes prior to purchase or I would have stayed at the Embassy suites.
The location, facilities and friendly staff Food service closed by 11pm on Saturday night
I love the shuttles that they have for Disneyland. It's probably a 10-15 minute ride over depending on traffic. All the shuttle drivers are nice and helpful. Rooms are always clean and nice staff are friendly and have cookies at the front desk if you ask. When we tried to go to Disney on Sunday they changed the bus schedule on us. We didn't know until 15 minutes after the shuttle was supposed to arrive and we asked. If you stay and go to the park keep up on shuttle schedules because they change! Paying $15 a night for your own hotel parking kinda sucks too.
Bed was supper comfortable Parking situation. The parking lot was full in front of the building. I had two cars and was told I wouldn't be charged for parking one. That wasn't not true. Also. When they parking lot was full. There was no one there directing anyone to the other parking structure. I had to guess and ended up across the street in what I was later told was a federal building parking lot and that I had to move my car before it was towed. The hotel said that I had to park in there structure. I asked how I was suppose to know where it was and the guy just said I'm sorry. It was right there. I was like, right where, there are no signs. Long story short. I paid for 30 min of parking at a federal building parking lot. Instead of the hotel.
The room was very spacious and for the most part, clean. The view from our room was great, we could see Angels stadium. The carpet could use a deep cleaning. My son is a crawler and we didn't realize the floor wasn't clean (to the eye, it looks pristine), it's a dark carpet and hides a lot. My son's knees and hands were black from the carpet, for the short time we allowed him to explore. The hotel is next to a hospital, so there is a lot of noise from sirens. It wasn't too bad, and easily ignored. A little disappointed wifi was not included for the amount we spent on the room.
Like everyone, I liked the warm chocolate chip cookie. The staff was friendly and helpful. The location was convenient. Most people seemed to be there for Disneyland visits and I was not but nobody got on my nerves. Parking lot was under renovation so there was no self parking. Fortunately they did not charge for in and out. Fitness center could use some more machines. A heads up when I booked the room about the parking situation would have been nice,
Nothing The place looks nice once entering the lobby, but it's all down hill when you reach the rooms. Dirty, run down dump.
They just need to service better at the bar and deploy more people during peak times
We arrived early and they accommodated us with an early check-in. The room was standard and pretty clean. The hotel staff was great and even helped us find a great sushi place to go for dinner. The housekeeping staff was great as well. For a quick trip, the overall experience exceeded my expectations for paying such a cheap price. Would definitely return.
Awesome windows, comfy bed, very clean.
The shower was nice. The wi-fi connection was awful. Kept getting dropped. Worst wi-fi ever. They don't offer a wired connection alternative. Our room was really cramped for three adults. Our son attempted to sleep on the provided roll-away bed, but it was unrelentingly crappy. He ended up sleeping with just his feet on the bed and most of his body in a padded chair. They charge $18 to park in a cramped parking lot that's located in a business park. Felt ripped off. For some reason this Wyndham didn't even show up on our GPS, and we have the latest maps. Maybe it was trying to tell us something?
Nice hotel The room service stops at 11pm and bar closes at 11:30pm
Everything was perfect, exactly what I expected! The pictures do the facilities justice!!! I was not disappointed in the least bit.
Comfortable beds I like to workout and the gym was less than adequate and the equipment definitely needs to be updated.
Friendly, clean, nice atmosphere, and complimentary breakfast! Parking cost isn't mentioned on third party websites
The air conditioner stopped working the last night
I travel a lot and have stayed in a variety of different hotels and this surprisingly ranks amongst my favorite. I was a little hesitant coming to this hotel based on some of the reviews from other sites and by no means does this hotel come in short on anything. Would definitely stay here again and recommend.
Friendly staff Good views from room Very poor (unusable) internet signal in room Gym and pool could be better Outdated decor
Marriott hotels have always been an enjoyable experience. The room, location and overall stay was very nice. The in room dining as well as pool service staff was beyond slow. The drinks by the pool had a 30 minute ticket time and I had to call in room dining 6 times before my what was supposed to be surprise order of champagne arrived. I'm in the industry as well and understand things get busy. The in room dining gave us some strawberries as an apology for the delay which was nice but th pool staff did nothing to appease everyone's clear annoyance with the slowness of service. It wouldn't deter me from returning necessarily but it does make me question the hiring process at this location. Not only was the pool staff slow, the gentleman had the personality of a shoe.
It was close to malls and movies. Not the best views in Newport
Fantastic location.Great value for money.Very clean.Great pool and jacuzzis.Will definitely be back!Even a Starbucks!And a great bar.Fire pits at night.Sunset was incredible to top off a great getaway.10/10.
The staff is VERY sweet and helpful. Great location. Valets were SO SWEET! Extremely clean. My ONLY problem was I reserved TWO DOUBLE BEDS. I brought my 15 year old daughter and her best friend For a one night getaway. I received an am txt that our room would be ready at 4pm.. So we went to fashion island for fun lunch at Lemonade And some shopping. When we went to check in.. At 4pm.. I was told That they had over sold and our room had one king bed. In my reservation I specified THREE PEOPLE! I feel like I got bumped cuz I reserved thru kayak... Paid less. They brought up a HUGE rollaway That took up half the room. We couldn't even make room for it.. So we all 3 slept in one bed. Not the end of the world.. But I would have appreciated better communication. Beautiful hotel and we had a lot of fun.
Spa was amazing! Pay for parking and taking extra money for deposit
The friendliness of the staff
Very happy with the accommodations. Clean, comfortable, updated room. Breakfast was great and all staff I encountered were very friendly Nothing
We love everything about visiting the Ayres Hotel. The people. The food. The rooms. Its proximity to Starbucks and shopping and close to Disney. There were ants in the bathroom
Loved that the bedroom was separate from the family room, complimentary mini fridge, bath tub & stand up shower was a big plus, easy access to freeway, food & beach! Other than noise from remodeling, I love love love this location!
The large bathroom with a separate shower and bath was amazing. The bedrooms had doors separating it from the spacious living room. The bed was extremely comfortable. There were 2 TVs with a fairly good selection of channels. The hotel is located away from places to eat so ordering room service sounds great but it's extremely overpriced. Price of parking was ridiculous. Sofa bed was extremely uncomfortable and the extra blankets were scratchy.
Nice facility, friendly staff, comfortable large room. $28 for parking in a non-enclosed lots seemed kinda high, but what can you do. A 3.5-4 star hotel at this rate you really can't complain
Parking should be more clear that it is charged.. I would have rather just ubered there
$28 for parking a night? Like just hide it in the fee or something because it's just ridiculous. I'd guess that 95% of guests arrive with at least one car.
They charge $25 for parking and there are no other parking options.
Newly remodeled and well kept up. Quiet, and a great view. Service at the cafe was awesome. The price I paid was a very good value.
Great facilities. Common place for families going to Disney. Did not recognize my prepaid reservation for the room. had to pay separately for a different room.
The rooms looked great, beds were very comfortable, very clean rooms, and the breakfast was great! I have no complaints. I would definitely choose to stay there again and I'll send my friends and family if they plan on staying in that area in the future.
I liked everything, fast check in, professional and warm welcome, beautiful and spacious room and well kept grounds! I would stay here again! I disliked the fact I was only staying one night.
I loved the bed. It was so big and comfortable. I never wanted to get out of it. Everything in the room was modern and comfy and I was able to relax. I was very happy to find that I was on floor level and it was easy to find and get into my room. I had all amenities that the website indicated and everyone was friendly. Also breakfast is the most awesome thing in the morning. It took me three days to figure out how to work the waffle maker, but all of breakfast was easy, fast, and healthy and they even had alternatives for lactose intolerance and gluten free stuff. Very considerate. On one day, near the end of my trip, they cleaned my room while I was out and did not leave me any towels or washcloths. Next morning, I asked for four towels so I could have enough to shower that afternoon and the next morning and it took more than 2 hours to get towels and I only got three. Not the four I asked for. Also the bathroom was the smallest room in my suite. It was literally smaller than the closet. I expected a larger bathroom. Also, on the website and when I booked, it indicated FREE shuttle rides to and from Disneyland. They were NOT free nor did the shuttles come every 20 minutes like I was told. It was $3 one way or buy a pass for the shuttle and there was no place close to the hotel to buy a pass. I wound up buying a pass for the ART shuttle at Disneyland as I left the first day I went there as that was the only place I found to buy the ART passes where I went.
The cleaning staff was wonderful. I was there for a full week and they made my room look spotless everyday. The breakfast and courtyard were very comfortable and appealing as well. The staff at the front desk were very unfriendly and unwelcoming when I showed up. I was there by myself on business and the lady begin to drill me on if I was going to have guests show up to my room and if I was going to throw party. I then gave her my company credit card to book the room and she then proceeded to critique my company. Sorry lady, not what I was asking for. By this point it was after the 3pm check in but she said my room was still being cleaned and I'd have to wait another 20 minutes to check in.
The receptionist and people who worked with clients Average rooms
Great beds Wifi didn't work
The rooms are big, breakfast was great. The guy making waffles was really nice, great with all the kids. The beds are comfortable and it's in a great location. The A/C didn't work for squat. Set to 60. Never cooled the room down at all.
Check in was easy, the staff was initially very nice. The room looked really nice and clean. However, I woke up with multiple bites on my neck, face and arms. These were not bed bugs as only areas that were not covered were bitten. These bites are characteristic of mosquito bites. My room was right next to the pool so that might have something to do with it. I told the man at the front desk about it and he did not seem to care. He did not even apologize. He just said he would have housekeeping look. Everything looked nice, however I am now extremely itchy and uncomfortable after staying here. Wouldn't recommend
the fact that you are GREEN... could of used a pool vest for my kid, since I lost hers...
Maids never knocked, great black out curtains Had a 5 night stay and everything was perfect Nothing Unless they wanted me to get a free stay ????
It was clean, upper scale, and was treated well.
Loved that I was able to do early check in and was offered complimentary late check out. Enjoyed the elegant atmosphere. The heated pool was our favorite. Walking distance to dinner and to the mall to do some shopping. Parking was a bit expensive $27.00 to be exact.
The staff at Check in was not exactly accommodating to the people in line. The gentlemen behind the counter was having a conversation about non work related subjects with a guest, although claiming it to be hotel and check in related, while we stood in line for 15-20 minutes. For a 4 star hotel, the check in process was not that of a 4 star rating. The check in process is more of a 1 star.
Love the incentive to forgo Housekeeping daily in exchange $5 voucher. Some aspects seemed a little dates (ie the elevator, room furniture).
I love the Area and the building and its surroundings
We paid $158 per night plus taxes and $20 per night self parking. It was convenient, clean, and comfortable. Front door staff and housekeeping were helpful and friendly.
Location. Starbucks inside hotel. Great bath amenities. There was one issue with the bedding upon arrival. Other than that, was a very nice experience.
Just steps away from the Segerstrom Theatre and across the street from South Coast Plaza. Well kept, friendly and knowledgeable staff. The room was very comfortable and quiet. We enjoyed the entire experience. There wasn't anything we didn't like.
Hotel was beautiful, staff was courteous and friendly. $29/day for valet parking when no public parking was available. This added an additional 10% to the total cost of my stay. Ridiculous.
We come back regularly. The hotel is well appointed and the staff is very professional. Rooms are comfortable and view to ocean side over fashion island is super. Oak Grill Room on the deck for breakfast is a treat.
The decor was awesome A little pricy
Excellent customer service. Everything was great!
Very nice & comfortable rooms Wonderful staff. Very helpful & personable Nothing. All was good
The location was perfect close to shops, restaurant with easy access. The hotel rooms were very comfortable & roomy. The staff was excellent, exceeded any expectations. My toilet had some trouble flushing but aside from that no problems. Please do not print that for public use.
The Hotel was truly five star, excellent staff and the rooms were great. Good location but you need a car to get anywhere in California. The Fashion Island shopping centre is next door and offers alternative dining options. This was our first visit to Newport Beach and the Hotel was a positive start to a great trip. As with most west coast hotels the parking costs do increase the cost of staying but overall this was a minor issue.
Great location - right across from Fashion Island shopping center. Easy access to restaurants, movies, shopping. Staff was very courteous and friendly. This was my second stay here. I would come back.
Very relaxing, wonderful food and brilliant staff. Did not use Spa. Pool was good. We had to move rooms as there was building work on that side of the hotel. Very surprised that they even put guests in such rooms as work started as early as 5am and we did not sleep after that time.
Nice hotel which is close to PIMCO and Pacific Life Insurance
everything except the HOT, HOT, HOT weather. could not get hotel room cool enough in face of heat wave (25 degrees above expected temperature).
I think the valet parking fee was too high. There wasn't any options provided to self parking. You had no choice but to pay $32 parking fee.
Not much See above
Nothing The towels were cheap, resort and valet fees were excessive. I felt like I was staying in the holiday inn. Will never go back.
Maybe decor needs updating
Gorgeous landscape and places to relax. Kids at adult only pool!
The staff are very helpful and cheerful. Bar area is limited and subject to a lot of noise from families passing through or as part of a large concert crowd that can dominate the whole area at weekends. The resort is more than walking distance to most other shopping or restaurant areas or the beach. No quiet area for a drink and conversation.
Very quiet and relaxing. The grounds are well kept, the room was very spacious. There are a lot of activities and the location of the hotel is great, you can drive to the beach in 5 minutes, fashion island is next door and Sherman's gardens are just down the road. Parking is expensive ($25/day) and the lot is a bit of a hike from the hotel depending on which room you have.
Pool area not cleaned up well....needs facelift badly! Bar Mitzvah at hotel was noisy at night. Expensive self-parking ($27 per day) and "resort fee" ($25 per day) adds significant cost to room.
The room was very nice and modern. Valet parking efficient. The resort fee was an unnecessary and unreasonable charge. The Friday night brunch is $50 apiece and worth under $20. They served dried our turkey breast at the carving station that had to be covered in gravey. The beef chunks were very tough. Don't eat there. Bring snacks and drinks. A bottle of beer is $4.50 the resort store. Poolside service is only during summer. This is Southern California. Summer is year around.
Close to Newport restaurants Found used silverware outside door at 4pm checkin. At 11:30pm silverware still there. Found used eyelashes on sink at checkin. No bathtub. Disappointed stay for the $220 nite rate
The water slide for kids was pretty cool and the food was good, although pricy. Self parking is really far from the rooms. Plus you have to walk up a steep hill to get from the parking to your room. They don't have ramps to some of the areas. Had to carry out stroller down to the pool with the slide. The walls in rooms are really thin. Our room was next to the maid service room so pretty much the whole nights we would hear door slamming, people talking and carts being moved around. On our last night we could hear a couple arguing in the next room for like an hour. We could literally hear every word. We had two small children with us so all the noise would wake them up. Pictures on the web look nice but in real life the hotel is not even close to it. The lobby is the only nice area in the hotel.
The staff was very friendly and accommodating. The grounds were very nice with lots of places to sit and enjoy them. They have concerts on Friday night and they are quite loud, we were not notified they would be going on. I think that guest should be advised when they make their resevations.
Great gym and pools. Very nice outdoor setting. Parking costs additional $35/ day. Rooms are clean but feel old and cheap. They add 20% tip to the bill for any service provided...food.
The staffs were really nice, good breakfast and nice swimming pool! The breakfast room was over crowded and the sink in our room was a bit stinky
Loved the heated pool and made to order breakfast!! Nice location, all staff was friendly. Definitely recommend it
The rooms were nice, staff was friendly, beds were comfortable, location was easy to find. The breakfast is a bit chaotic. They need a bigger space for that. But the food was good!
Quiet, comfortable beds, spacious rooms. There was blood on my comforter, it took 45 minutes for the staff to bring a clean one.
Room was clean and just what I needed for the weekend.
It was very easy to book. I ended up having to book two separate nights at the last minute. The staff was friendly and the breakfast was satisfactory. The rooms were comfortable. The elevator was a little rickety.
Friendly staff, easy check in/check out. Rooms clean and well appointed. Good location, close to airport and other services. A little noisy, but only because youth football teams staying there at time of our stay.
Convenient location, professional staff, breakfast included with stay Rooms smelled of lingering cleansers of faint floral notes. I would rather like the smell of bleach or pine or citrus vs. Cheap fliral scent.
Asked for a quiet room, he put me in a corner on the top floor. Convenient location. Desk chair not very comfortable if you need to work for a while. Had to clean lime deposits out of shower head so it didn't feel like aquatic laser needles.
Value for money. Clean, comfortable room. Benchmark of a $99 hotel. Free parking, free FAST wifi, great helpful staff--which are apparently hard to find these days. They put the best in Best Western. Nuff said. Breakfast was just ok, but the best among comparable hotels.
Front desk staff was not helpful at all. I had wanted a much quieter room due to another room being worked on. Too noisy ! Will not visit or recommend this particular best western . I have stayed at a best western in Brooklyn New York and they were way more helpful.
Very clean place, loved the complimentary breakfast and other complimentary amenities. My friend and I had a hard time connecting to the wifi, but we didn't care about it too much to figure it out.
Close to the mall. No clean rooms available upon arrival. It took 40min waiting in the lobby to get a room that was already reserved.
Nothing Wifi never worked although several attempts with staff to fix issue Executive lounge sub par Room sub par Parking charge per day too expensive
The restaurant service was the worst service I have ever experienced in 35 years of travelling to the USA. The waiter at breakfast on both mornings was the worst I have had anywhere in the world.Despite complaining on the first morning the service was the same the next day
veronica was very helpful showing my wife and i the wayto the pool she went out of her way to help us when i booked breakfast buffet was included when i arrived and try to get our voucher for breakfast the desk said it was not included this added 100 more dollars to my stay so all in all it was not a great deal
We like the convenient and easy access.. The staff were pleasant and helpful. Did not like extra payment for parking daily.
close to Disney land, free parking Poor reciption, I was denied the breakfast untill I contacted booking . com and the spoke to the manager who solved the issue
Breakfast is outstanding each morning. Great staff, servicing of room and perfect location. Super Clean room. Will DEFINITELY stay again... Parking was very limited at the hotel. Seems to be a war between the adjacent college with the college having most of the parking spaces. Makes it really hard for the hotel patrons. They WILL tow you if you park in the wrong place (the staff warns you about this)
For what we needed the location was excellent (walking distance to Angel Stadium) and a CVS within a mile. The staff was incredibly nice and attentive. Room service was brought timely and the food was hot. The buffet breakfast was plentiful and catered to everybody's taste buds. The indoor pool area was clean and kid friendly. The Valet staff was extremely friendly even though we didn't use valet he always gave a warm greeting, ensured our needs were met, if I could remember his name, he'd get a kudos. The architecture of the inside of the hotel was very appealing for me. I loved how you could walk out of your room, look down and see the bar/restaurant area. There were four of us, two adults two young kids 8 & 5. Between the breakfast, the evening gathering, location and indoor pool, this hotel pretty much met all of our needs. The reason why this hotel didn't get a 5-star rating from us was because of a few different things. First poor maintenance upkeep of the room. The shower door handle was broke from the outside so we had to open the shower door for the kids when they needed to shower. Paint peeling from the bathroom Doors Big patches, you can't miss it.There was one remote for two TVs. The sliding glass patio door latch took two adults to relatch. The security latch on the inside of the room door, screws were coming out of the door. It almost looks as if somebody tried to kick the door and from the bottom of the door. And the couch in the living room area was extremely uncomfortable ito was extremely narrow and the cushions gave away easily. It cost $18 per night to park there.
The room is very clean and spacious The foods are expensive and don"t have much choices same as the stuffs that they sell in their gift shop like bottle water and all others
Rooms are nice and clean. Breakfast is good. Prime location I got 1 item dry cleaned and they lost my item. I was stressed and pissed off that they couldn't find it. After a full day of them searching everywhere they finally found it. Apparently someone didn’t do their job right. Other then this little incident it was nice. It wouldn’t hurt if they updated the fitness center. Good, but I've stayed in hotels that I paid less and the gym was more up-to-date.
I was very impressed with the way this hotel was run. The staff was courteous, everything was clean, nothing was in shambles. The breakfast was great, and the complementary drinks in the evening was actually a great gathering place. My room was spacious. A wonderful overall experience. The only problem I had with my room was that the bedroom tv was not showing all the channels. It didn't bother me that much, seeing that I didn't mention it until I was checking out, and they sent someone to fix it as I was leaving.
Fantastic location (close to downtown Anaheim, Disneyland, Angel Stadium, The Pond, Orange, I5/I57/I55/I22...), great facilities (tasty food, very nice interior and rooms), and efficient staff. I was disappointed that the continental breakfast was not free; the food in general was a little overpriced, but very good.
Good localisation No place on parking
clean rooms Rude staff and very limited parking. I had to walk fairly far with bags ect. Hidden parking fees of $10.
Complementary breakfast buffet was amazing. Walking distance to Angel Stadium and close to Disney Land. Very nice suite rooms and awesome views. It would be nice if they didn't charge for parking.