Pros (+) Nothing was good
Cons (-) List of what I did not like: The police that showed up at 2am, the ppl that were drinking loudly all night in the stairwell, the dirty room, stained carpet, inoperable TV, squeaky bed.
2 stars
SureStay Plus by Best Western Upland Ontario North
Photos of SureStay Plus by Best Western Upland Ontario North
Overview
Nestled in the foothills of the San Gabriel Mountains, a few minutes from the Ontario International Airport, you can have a comfortable stay at our newly renovated, clean, affordable hotel in centrally located Upland, California. The exterior of the hotel with fountain and covered lobby entry to the SureStay Plus By Best Western Upland Ontario North is a short drive from downtown LA, Disneyland, Knott's Berry Farm, Angel Stadium, Coca-Cola Bottling Company, Frito-Lay Inc; and more. Located right off Route 66, visiting other top attractions like Universal Studios and the California Botanic Garden is convenient and easy. Featuring customer service members that go above and beyond with 24-hour availability and multilingual speakers helps create a top-tier experience whenever you stay at our Upland location. Simple yet comfortable furniture, complimentary Wi-Fi, desk areas with convenient outlet placements, hair dryers, microwaves, coffee makers, remote-controlled TVs, and wake-up calls for any traveler are only a few amenities in each room. For larger families, you can find accommodations with sofa beds, rollaways, or cribs (by request). Each morning, you'll find a complimentary full breakfast awaiting you to help keep your energy up for the day ahead. Afterward, take a break from the warm weather by lounging in the hotel's outdoor pool, a perfect end to your day. The benefits don't end there; parking is always free, a complimentary 24/7 business center is available for any work needs, and our onsite gym helps you stay in shape while on the road. With the vast number of activities and breathtakingly beautiful natural surroundings, you'll be happy you chose a stay at our Upland, CA hotel.
Latest deals for SureStay Plus by Best Western Upland Ontario North
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at SureStay Plus by Best Western Upland Ontario North
- Outdoor pool
- Fitness center
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business center
- Wi-Fi available in all areas
- TV
- Free toiletries
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Dining
- Electric kettle
- Oven
- Microwave
- Breakfast in the room
- Tea/coffee maker
- Kettle
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
- Vending machine (drinks)
- Vending machine (snacks)
Accessibility and suitability
- Entire unit located on ground floor
- Entire unit wheelchair accessible
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Roll-in shower
- No smoking
- Toilet with grab rails
- Designated smoking area
- Private entrance
Bathroom
- Shower
- Shower cap
- Additional toilet
- Hairdryer
- Toilet
- Toilet paper
- Toothbrush
- Private bathroom
- Walk-in shower
Services and conveniences
- Business center
- Wake-up service
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Key card access
- Express check-out
- Bottle of water
- 24hr front desk
General
- Family rooms
- Seating area
- Inner courtyard view
- Sofa
- Lockers
- Telephone
- Mountain view
- Tile/marble floor
Pool and spa
- Hot tub
- Outdoor pool
- Pool towels
Laundry
- Laundry facilities
- Iron and ironing board
- Tumble dryer
Parking and transportation
- Free parking
- Shuttle service (additional charge)
Media and entertainment
- Shared lounge/TV area
- TV
Bedroom
- Sofa bed
- Clothes rack
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Kids meals
- Complimentary breakfast
Fitness
- Fitness center
Reviews of SureStay Plus by Best Western Upland Ontario North
8.3
Very good
377 verified ratings
Wonderful
208
Very good
66
Good
32
Okay
16
Fair
14
Mediocre
6
Poor
35
Summary of reviews
Guests say
Guests appreciated the great location and clean rooms, highlighting the friendly staff and delicious breakfast. However, there were significant complaints about the service, particularly from the assistant manager, and issues with noise and safety in the area. Overall, while some enjoyed their stay, many expressed dissatisfaction with certain aspects of the hotel.AI-Generated from customer reviews
Reviews(9)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
8.4 out of 10
270 reviews
8.2 out of 10
15 reviews
10 out of 10
1 review
3.8 out of 10
9 reviews
All reviews
Pros (+) The bed was comfortable and the sheets seemed clean.
Cons (-) The door barely seemed to close and we didn't fee safe. At one point in the night, police were called and arrested some people across the lot. There were a group of people hanging out on the balcony outside of our room drinking until about 1am. The rooms were outdated and didn't have many electrical outlets.
Pros (+) The facility was not as it look in the picture. Too many people party outside the hotel. It was awful. I even think people were selling drugs.
Cons (-) Everything. It smell and was just awful.
Pros (+) Location
Cons (-) Awful customer service. The girl working the front desk was very helpful. Unfortunately, I only interacted with her once. Alex, the Assistant Manager was obnoxiously awful. He was unpleasantly disappointed that I even walked in the door and that he had to do work. When a water main broke and my building didn't have any water, there was an opportunity for the Guesthouse to make that unfortunate cir...
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Cons (-) Rooms are old. The neighborhood is rough. The shower and bathrooms like they've been there for at least 30 years. The door and walls are stained. The carpet is old. The carpet and AC smells like cigarette. The bed covers are worn out. The towels are old. The lack of illumination at night makes the whole area feel unsafe.
Pros (+) Clean, refrigerator, microwave.
Cons (-) Our check in experience. We were told to come back at 3:00 to check in for a king bed, we came back at 4:00 and no rooms were available. The female employee was nice, but the male who checked us in needs an attitude adjustment.
Pros (+) It was cheap. We were able to check in early. The location was near lots of stores.
Cons (-) The cleaning ladies were loud in the morning. There were many suspicious people hanging outside, especially at night. The next door neighbors were quite loud.
Pros (+) Nothing
Cons (-) The place was not safe we saw people doing drugs outside their room and drinking and it looked like ladies of the night fequent there because we saw one checking in and the front desk knew her. When we went to our room it was very dirty, lights didn't work, and it smelled funky between smoke and mold. We called front desk and told them we got a non smoking room and he told us it was a non smocking...
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Pros (+) It was comfortable especially for the price.
Cons (-) First stay the refrigerator was turned off and the cable tv was on a channel that the remote couldnt change it too. It took them forever to fix this but other than that it was a cool stay.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's unique offerings?
The hotel offers a clean and comfortable stay with a gated and secure property, a renovated interior, and a complimentary breakfast that exceeds expectations.
What can I expect from the hotel's customer service?
The staff is known for being amazing, friendly, and professional, providing great treatment and assistance to guests.
Is the hotel's breakfast of good quality?
The breakfast is better than average, very delicious, and a great value for the money, although some guests have mentioned that it could be better.
What are the best times to visit the hotel?
The hotel is ideal for visits in April during the high season, and it offers a relaxing and quiet pool area for guests to enjoy.
Is the hotel's cleanliness up to standard?
The hotel is very clean with completely renovated and clean rooms, although some guests have mentioned issues with dirty hallways and noise from adjacent rooms.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room in the Front Building
If you're sensitive to internet connectivity, consider requesting a room in the front building where the router is located, as guests have reported better internet connection in these rooms.
Consider a Junior Suite
Guests recommend booking a junior suite for spacious accommodation with lots of room and excellent value for money.
Check for Noise Issues
Some guests have experienced noise disturbances due to thin walls, so it might be beneficial to inquire about room locations to avoid this issue.
Request a Room on Higher Floors
If noise is a concern, consider requesting a room on a higher floor to minimize disturbances from neighboring rooms or common areas.
Be Mindful of Breakfast Service
Note that the breakfast service involves staff serving dishes on request, which may not align with the self-service expectations of some guests.
Inquire About Pool and Hot Tub Availability
If access to a pool or hot tub is important to you, it's advisable to confirm their operational status before booking, as some guests have encountered issues with these amenities.
Consider Security and Accessibility
The hotel is gated and offers increased accessibility, making it a suitable choice for guests seeking a secure and convenient environment.
Check for Room Renovations
The hotel has undergone renovations, so if modern and updated facilities are a priority, inquire about the availability of renovated rooms.
Be Aware of Noise Levels
Some guests have reported noise disturbances at night, so it's advisable to be mindful of this when planning your stay.
Confirm Room Cleaning and Maintenance
While the hotel generally offers clean and comfortable rooms, it's important to ensure that the room is properly cleaned and maintained to avoid any inconveniences during your stay.
Location
1191 East Foothill Boulevard, Upland, CA 91786
What's nearby
- Upland Metrolink Station1.1 mi
- Boomers Upland2.8 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about SureStay Plus by Best Western Upland Ontario North
Low season | September |
|---|---|
High season | May |
Average price (weeknight) | $111 |
Average price (weekend night) | $142 |
When to book a room at SureStay Plus by Best Western Upland Ontario North
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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FAQs when booking at SureStay Plus by Best Western Upland Ontario North
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Value for money | 8.5 |
|---|---|
Distance to city center | 1.0 mi |
Nearest Airport | Ontario |
Distance to airport | 4.1 mi |