based on 12 reviews
Accessibility and suitability
Services and conveniences
Pool and spa
Health and safety
Cons:List of what I did not like: The police that showed up at 2am, the ppl that were drinking loudly all night in the stairwell, the dirty room, stained carpet, inoperable TV, squeaky bed.
Cons:The door barely seemed to close and we didn't fee safe. At one point in the night, police were called and arrested some people across the lot. There were a group of people hanging out on the balcony outside of our room drinking until about 1am. The rooms were outdated and didn't have many electrical outlets.
Cons:Everything. It smell and was just awful.
Cons:Awful customer service. The girl working the front desk was very helpful. Unfortunately, I only interacted with her once. Alex, the Assistant Manager was obnoxiously awful. He was unpleasantly disappointed that I even walked in the door and that he had to do work. When a water main broke and my building didn't have any water, there was an opportunity for the Guesthouse to make that unfortunate circumstance a way to show off their customer service. Not so much. Alex didn't care. He denied that there was any way he didn't answer the phone when I called and offered no solutions for anything. He referred me to call the owner then gave me a phone number. So, I called while I was right there. It was the number to the front desk! AND he picked up the phone and tried talking to me, on the phone, while we stood five feet from each other. He then kept asking me personal questions about why I was staying there, what I did for a living, and how could the situation possibly affect what was going on in my world. I was severely disappointed in his sense of reality and he represented this facility in extremely negative light.
Cons:Rooms are old. The neighborhood is rough. The shower and bathrooms like they've been there for at least 30 years. The door and walls are stained. The carpet is old. The carpet and AC smells like cigarette. The bed covers are worn out. The towels are old. The lack of illumination at night makes the whole area feel unsafe.
|Check in anytime after 3:00 PM, check out anytime before 12:00 PM|
|Cancellation/prepayment policies vary by room type and provider.|
Guesthouse Inn & Suites Upland is located at 1191 East Foothill Boulevard, 1 miles from the center of Upland. Upland Metrolink Station is the closest landmark to Guesthouse Inn & Suites Upland.
Check-in time is 3:00 PM and check-out time is 12:00 PM at Guesthouse Inn & Suites Upland.
Yes, Guesthouse Inn & Suites Upland offers free Wi-Fi.
No, Guesthouse Inn & Suites Upland does not offer free parking.
No, Guesthouse Inn & Suites Upland does not offer free airport shuttle service.
Guesthouse Inn & Suites Upland is 4.1 miles from Ontario. Guesthouse Inn & Suites Upland is 22.9 miles from San Bernardino Int.
Yes, Guesthouse Inn & Suites Upland is a pet-friendly hotel.
Yes, Guesthouse Inn & Suites Upland has a pool onsite.