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Leaving Dirty, uncomfortable bed with old broken up pillows, had bugs, rusty, dirty tub, the room next to us was boarded up but we both heard things coming from there, unfriendly staff who didn't wven have our reservation upon arrival. We left and drove two hours home is read of staying there. We were not given a refund.
Customer service almost non-existant
It was a great price and the location is convenient I had no hot water on a Sunday morning where I had an event in the morning. I call the front desk and told them and they said let the water run. I ran the water for 30 minutes with the sink faucet running and it was ice cold. I had to leave and the front desk did nothing to make it right when I spoke to him. No offer of a return of money, free stay or partial credit.
Staff was very helpful and nice.
The hotel room was clean. The hotel was under construction. This fact was not Published. If we would have known, we would have not stayed at this property! My husband is handicapped and the elevator was out of order as well as the gym. Air condition didn't work either!
I thought it was one of the nicer places I have stayed in for the money. The only thing I would seriously suggest is they do a better job of cleaning out the heater/ac vents.. they were filled with dirt and dust
First time in the Vernon area. Pleasantly surprised. Hotel was clean, bed comfortable.
The breakfast was good. Nice restaurant next door. The hotel had originally had us in a king size room, but said that they could switch us to two double beds because we booked on line.
that they're going to be closing soon very good move on Holiday Inn Express behalf definitely will not want to stay here again Hotel ready for remodel should have been closed until completed unable to put out signature breakfast because of future closure like it would be a big deal to throw out any extra food
Everything staff breakfast maintenance cleaning
Price... Distance to next morning work location..
Room was clean, breakfast was very good. Bed was not good at all.
easy access to interstate no
Good location. Excellent breakfast. Desk staff very helpful. You want to know who made our beds, emptied our trash, and replenished our towels? That would be ME. Housekeeping never came into our room until the day of checkout, when they were in such a rush to turn over the room they woke us up@9am. No tip, ladies!
On demand HD cable & flat screen tv. Good showers. Wifi tough to connect at times.
Very pleasant front desk staff. The room was filthy and smelled terrible. The ceiling in the bathroom was badly damaged from water and looked like it could come down at any minute. No shower curtain so the floor turned into a lake after showering and the fixtures were rusty and lime scaled and even missing in some places leaving a gaping hole in the shower. The air conditioner was running loudly and badly and kept us up all night. Will never stay here again its a miracle there was no bed bugs.
Clean and nice space. Great staff.
Helpful,informative and kind.
The parking lot attendant was rude and not helpful
Restaraunt closed too early
Beautiful clean rooms, great AC, very comfortable mattress. Cost of parking that they spring on you. They say it will be "validated" but in the end just means they'll charge you $18 at checkout.
The price, location (right next to the XL Center during comic con), staff was friendly, room was excellent! No breakfast included, wifi wouldn't stay connected.
Convenient location for dowtown. Helpful staff. Underground parking with lift to lobby. Cafe shut during middle of day.
I enjoyed a wonderfully relaxing stay at this Hilton. The staff went out of their way to accommodate my baby. The rooms were comfortable.
I liked the big spaces and the comfort of the bed The room smell like smoke and the neighbors were noisy.
Clean and comfortable and quiet. It was a bit expensive. Starbucks in the lobby was great. Staff was wonderful. It was a bit expensive. Parking felt a bit unsafe.
There was no continental breakfast included and the options for breakfast took too long so I had to go somewhere else.
I like nothing Everything
Excellent service. Very nice and clean hotel. The hotel didn't have my reservation when I arrived. I called Kayak and after about 15 minutes on the phone was able to straighten things out. No apologies from kayak, which was disappointing.. But the situation at the desk was handled very well.
Walls are way too thin! Lost a lot of sleep because of a drunken wedding party two nights in a row! No rooms available to switch. If the hotel puts up with a crowd of people in a room like that, not the place I wa t to stay for business travel in the future. I make this trip annually and there are two other hotels right on top of it.
friendly and helpful staff; good service.
Price No breakfast
Staff had great attitude. It was a holiday evening and I encountered no sour pusses! Beds were so comfortable!. Will return. Ants in pool area. According to night staff, nothing available to address the problem. Annoying, but not enough to ed our swim time.
I was happy with the facilities at the Hilton Garden Inn, nice and clean for all the time we were there, but we only really slept there. What I was floored by, was the response of Timothy Grant, the Director of Sales, when I told him that I had forgotten my suit jacket at home and was going to a meeting... Tim actually gave me the jacket off of his back and offered it to me! This is the kind of over and above personal service that you just don't ever see! Keep hiring people like Tim, he truly cares about his guests! Nothing
After my flight was unexpectedly canceled, I needed to find a place to stay that was near the airport and offered services like shuttle rides and had a restaurant. The Hilton Garden Inn fit the bill. My room was comfortable and reasonably priced and my dinner in the hotel restaurant was excellent. I felt that the pool area didn't really warrant the title "spa", but it was still a nice area, overall. I also wish that the convenience store are had offered more than just food.
I really want to compliment the staff. Every person I encountered went above and beyond to be friendly, pleasant and helpful. The hotel had everything I needed and the price was reasonable. Even the garage was well lit and easy to manage ($17 per 24 hours). I would return.
The service at the front dexk The fitness center
Didn't like you had to pay for parking when we were staying at the hotel anyways, also for that amount there should have been continental breakfast offered.
view guy smoking outside while i waited for a ride
We had a last minute request (late check out) and they were very kind and willing to accommodate us.
this stay was due to my daughter and I taking my mom to the airport. Upon check in the front desk attendant was rude, very unfriendly. We asked what time the shuttle would come and he asked when my moms flight would leave. When we said 5, he stated arguing saying no flight leaves at that time. The lobby was so loud from the live music. Between that and the attendant arguing I wanted to just leave but I had already paid for the room online. Front desk rudeness Loud live music at 1am Bathroom needs updated Mattress not comfortable, sheets itchy
I loved the staff. they were so helpful and accommodating. The rooms where clean and nice. They had a pool, a really cold pool. Nice breakfast variety. Mattress was hard as hell. (Think sleeping on the floor) and we tried a few beds all the same. They over charged us and we had to get Kayak/Booking to fight them to fix it. No bathtubs, only showers.
Very nice & helpful staff.
The staff was incredibly helpful. We didn't have a fridge so they ha one brought to our room and even offered us a microwave if we wanted it. Overall incredibly nice and made for an excellent stay.
Attentive staff Lighting could be better and bathroom a bit larger for two people t get ready at the same time
The elevator on the left is the fastest elevator I've ever experienced in a hotel. My rate from booking.com didn't get properly transmitted to the hotel, and I had to take about half an hour to get it set straight, including calling booking.com and having them call the hotel. Not a huge problem, but kind of a hassle. :)
Had a broken coffee pot in the room. Asked for it to be replaced and it never was. Not very good service
Staff was polite and accomodating. The other guests were very loud at 3 am but that's not Sheraton's fault
Dog friendly and FRIENDLY staff No hot tub No double beds
There were guests making a lot of noise security did nothing about it.Awake all night.
It was convienent and had free parking
The staff is uninterested in guests in my opinion. It is very clear this hotel has not been renovated yet like the other Sheratons. Perhaps it is largely a corporate clientele, given the lounge is not open on the weekends and such. Overall, if you can stay somewhere else, do so. See above
This guest did not leave comments about this hotel.
Location Breakfast was covered in paper plates. One side of toaster don't work. Front desk manager very rude. Rooms has syringe in draw as well as pill bottles. As a customer you want to make sure they at least have a good hospitality.
Friendly staff, rooms decent Tv kept going off and on.,
The 'secure back door' was never locked. Room service did not make beds (they don't offer that?!) Key cards had to be reactivated every night when we couldn't get in our rooms. Hotel clientele was very 'adult and inappropriate'. Very uncomfortable.
Was ok for the price and location
This guest did not leave comments about this hotel.
Every time I stay there. There's a problem Was told they would save my room for the next day they took all my stuff out of the room and threw away 30 dollars worth of food. Disgusted
I was happy the room didn't have any bad smells. Seemed pretty clean. Cracker Barrel was just down the road. Price was right. Outside the sliding glass doors to the room there was a huge amount of cigarette butts all over the ground. Gross. Breakfast was not very impressive, coffee was awful.
The hotel was a great place to stay for the price. We found the room clean and spacious with everything one would need. It had a fridge,microwave,coffee maker,hair drier, flatscreen TV and a comfy bed. The location was ok.It was right off of the highway. We didn't dislike anything. This hotel was a good yet affordable place to stay.
Price location breakfast
Convenient to highway. Allows pets. Room was spacious and comfortable and had fridge and microwave. Fitness center equipment was out of order.
Clean fresh smelling room with comfortable bed Hall way carpet needs changing
Just the location The appearance, the entrance to the hotel didn't lock. The hotel is renovating so 65% of the room were left open and dark. I will not be going back to this hotel.
The staff was courteous, the rooms were very clean, and the location was central to a variety of attractions. It's suited my needs and my budget extremely well. The room had a bad smell upon entering, so we were forced to use body spray to freshen it up until we could get room deodorizer from the housekeeping staff. Also, the pillows were small and hard, so I would recommend bringing your own if possible. Other than that, I had absolutely no complaints about the room, the staff, or the amenities.
DAYS INN IS A VERY NICE HOTELS AND I WILL GO BACK. NICE HOTELS.
Accessibility to Bradley International Airport Liked the convenience and everything about the hotel.
I really enjoyed how they had a complimentary breakfast and wifi. The staff is very friendly and made checking in and out easier. They also were courteous and helpful. I really enjoyed my stay. I felt that the rooms were a little outdated and could have been a little cleaner. They were by no means dirty but I felt there was some upgrading or refreshing needed.
The staff were very friendly and accommodating, parking was convenient, and airport access was great. The free breakfast was an awesome treat.
Good choice for holiday visit. Close to friends and family. Convenient to shopping and highway.. Room was new and in great shape Front office staff receptionist very personable and friendly. Felt at home right away.
Fair priced clean comfortable When we arrived we were given a room with nor refrigerator told the desk and we were switched to a room with one.
I didn't like the fact that my incidental refund hasn't been reimburse! Especially checking in the hotel and the manager has my reservation mixed up and i ended up paying for. Then finally he realized that the room i booked was at a cheaper price.
close to the mall Looked as if homeless people where eating breakfast in the free breakfast area. No employee seemed to notice them. Didn't feel safe
One of the best that we have stayed in. The staff was extremely friendly and very helpful with any and all questions. The staff always had a smile for us when we saw them. The rooms were excellent. We really enjoyed the breakfasts that were offered on the first floor dining area. The TV had limited channels...I would have liked NESN and YES sports networks, which are offered in the area on the basic cable TV package. My wife loved the cookies that were put out the first day of our stay, but they were never out again during the next three days of our stay.
Nice location for visit to hartford and surrounding area. Very close to shopping and highway. Very nice room and very comfortable bed. Few negatives: hallways were freezing, no refrigerator in room
Very clean and quiet. Very friendly staff.
Although we had requested a pack and play for our toddler, the hotel did not have any. They neglected to let me know when I requested it so I could bring my own. Needless to say, we didn't get any rest that night since our toddler is not used to sleeping in a big bed.
The staff was so attentive and eager to please but not overbearing. They treating us with such respect and help me out when I needed it. Also saw them doing the same for all the other guests. I liked everything
Clean, great atmosphere, and convenient amenities. Fairly quiet considering it is near the airport. Ice machine on our floor was out of order as well as one of the elevators. Shower door in our room did not seal shut all the way, resulting in water all over bathroom floor. The woman at the front desk told us to use our towel to dry it up and had new dry towels brought to us.
Loved the spacious and thoughtful layout of the rooms, the cleanliness, and the amenities.
Because we booked on "Bookaroom" we got charged $60.00 more. Call them directly - don't use kayak or an online
The room was pretty standard, nothing like what some of the past Courtyard hotels have been. Everything was fine, nothing special. Staff was great. What you advertise as a 'restaurant' is nothing more than a Starbuck's concession. If I'd realized that I would have not bothered with breakfast.
The front desk employees were very helpful. The room was clean, neat and comfortable. We couldn't ask for more.
Clean, neat, and very responsive staff. A pleasure to stay there
Clean but light on toiletries. I did really enjoy the relaxing screensaver on the TV after a long trip. Great deal for someone just looking for a place to stay, get up and go. Seems popular with flight crews. I also liked that the hot water for tea has a separate source and is untainted by coffee. That is a rarity in the hotel breakfast bars. In fact, given a choice of hotels for another night, I came back. I hate it when the tea water tastes like coffee.
A good balance breakfast. Punctual shuttle to airport. Comfortable bed.Good shower water pressure. Booked a non smoking room, and got a non smoking room on a smoking floor. Assured by desk clerk that the room would not have a smoke smell. Wrong. A non-smoking room on a floor of smoking rooms and hallway is going to smell like tabacco smoke. While the offer was for a non-smoking room, I had no choice but to accept the reservation. However, I find it a bit deceiving not to fully explain/disclosed that a non-smoking room is on smoking floor until upon arrival. Due to this experience, I will not recommend La Quita.
If you need to stay close to the Hartford-Bradley airport this is the place to stay. They have a goof breakfast and free transportation to and from the airport including the rental car facilities. Great value. Nothing.
Convenient shuttle to and from the airport. There were stains on the bedding. And a hotel employee was banging on my door at 6:30am and before I could even get up she used her key and started letting herself in! Luckily the latch was on and she couldn't open the door, and she finally yelled 'oops, wrong room. Sorry.' It was awful.
Hotel efficiently set up for the traveler. Older but well maintained. (have stayed at several other hotels in the area-- of comparable price but not of equal quality) Liked that there was an actual wall thermostat to control heat/cool, the remote had a guide button, their computer had shortcuts to easily print out boarding passes, it was clean behind the bed/ bedside tables!, ..... Re breakfast: wish the hotels would use paper plates/cups and have more wholesome wholegrain breakfast items.
Good location, staff was friendly and helpful Room was dated. Sink had cracks, floor tiles terribly worn. Breakfast normally is decent in LaQuintas, but today waffle batter had a sour taste
Great value. location
Clean and comfortable