Pros: nice enough staff albeit aloof. quick and efficient service
Cons: rough crowd renting cars. one couple was fighting in the store. the guy working the counter let them be themselves (probably for his own self preservation). hard location to get to
Oct 20 2015
Pros: Nice car. Good location.
Cons: No receipt emailed. Receipt hard to process online. Charged me $20 to fill a 7/8 tank when they had agreed they gave it to me at 7/8.
Feb 18 2016
Pros: The clerk at the rental office accommodated my needs by allowing me to return the car at the airport rather than the Hartford office. The airport location was more convenient to me because my own car was parked nearby the airport. He was very friendly and helpful. The staff at the airport rental office were also helpful and accommodating and even informed me that I could ask for a shuttle pickup to return to my own car. The Hartford offices were cleaner than the one in Queens.
Aug 16 2016
Feb 6 2017
No credit no car
Pros: Agent at the desk told me which car rental places took debit cards
Cons: So getting a deal is one thing. Getting to the rental car place at 11:45 and being told no credit card = no car sucked. At least the woman told me Alamo and national rent with debit cards. Something needs to be said before a reservation is made that a cc is needed
May 21 2017
Pros: Cannot be any better. I was in a very bad situation and they provided me much much more than I could have asked for.
May 22 2017
Pros: Nothing. Check-in took 50 minutes with only two customers ahead of me.
May 29 2017
Pros: Very comfortable, smooth ride and not that bad on gas
Cons: I tried to keep the car for another 2 days and it would of been about half of what i paid for 10 days
Jun 14 2017
Pros: The car itself was fine, and the attendants at the rental facility were very nice. Talking to representatives on Budget's national call center line to try to make modifications to the rental was a nightmare though.
Cons: The rental facility was in the middle of nowhere. The facility had a toilet and sink but no toilet paper or hand paper towels. Talk about budget.
Aug 6 2017
Horrible customer service
Pros: The advertised price
Cons: I was renting through my company and needed the underage fee to be waived. I called customer service before I arrived at the Budget office to apply my company code, they couldn't assist me and referred me to the nearest office. The rep at the office said an underage charge wouldn't be added, went ahead and swiped my card then realized I was being charged double the price. So I decided not to proceed with the rental, but was still charged an absurd qmount of money.
Cons: Car was dirty outside because of the snow maybe. Smelled not good in the inside. Dispatcher rough. Charged 33 dollars for half our extra. Nobody at the front desk so you need to wait or giving a call to him Tank was not completely full but they charge 9+ dollars a gallon if you do not filled up.