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room, beach, Catch 31 rest/bar..overall, no problem with hotel. Noisy outside of elevator room. coffee pot had to be replaced, didn't work. But, most of all, the staff never even apologized when I called a few days later to tell them that Priceline (Kayak, thus Travelweb) had already charged me for my room that I booked online. Oh, no. They told me that that's just the way it is...sometimes they don't get the info in time and it's my responsibility to get ahold of Priceline and make sure they call the hotel. Not even an apology. Took three calls to get them to understand what happened. Then after talking to Priceline and get a resolution started (which still has not been resolved), I called back and left the general manager a message explaining and left my number. No, not even a phone call back after two days not. Hilton sucks. I will never stay there again, or any of their hotels. I paid $216 for one night and got double billed to my card and it still is not resolved. I am going to write the corporate office. This is horrible customer service for a hotel of this supposed caliber.
The location right on the beach was great. The room was clean and had a nice sitting area. I had a good dinner at Catch 31, right on the boardwalk with great service. When I mentioned my fish was a bit dry for my taste (but didn't want to send it back) they took half the price off the bill. Having beach chairs and towels included was convenient. And the rocking chairs on the boardwalk made for a great place to enjoy the ocean without going onto the beach. For the $1,000 I spent for two nights I expected more. The room only had a Murphy bed, and the walls were paper thin, so I could hear my neighbors' conversations clearly. The rooftop pool was nice, but I was chased down as soon as I arrived by a staff member who forced me to empty my water bottle as no outside food or drink was allowed. Housekeeping was a bit of a problem as well. I slept in the first day and then went to the beach. When my room wasn't cleaned by 3pm I called and asked if it could be done by 5pm and they said yes. When I returned at 6;30pn to clean up for dinner reservations, housekeeping was still in the process of cleaning my room. Also, the activities desk where you get your towel and beach chair was fairly aggressive about a time share promotion they were offering.
The staff was very helpful. The view from the room was great. The bed was a little hard for me. Didn't care that you have to wear a colllared shirt at the hotel restaurant that's on the beach. So we never ate at the hotel. We went to other hotels to eat.
Check-in is at 4:00pm that's rather late!
The hotel ws in a very good location. There was a lot to do out side of the hotel & there was a very nice restaurant located in the hotel. The hotel it self was nice & very clean. The only thing I found fault was that both pools closed up too early.
The Sky Bar was a very nice place to spend time. I wish it had been allowed to stay open later that evening (7/5) as there were multiple patrons who were asked to close their tabs and exit, but it was a good experience. The bed and pillows were very uncomfortable. I was really surprised by this. It took me until well after 2am to finally get so tired that the comfort didn't matter and I fell asleep.
We live in Northern VA and wanted a quick getaway for the weekend. This hotel was in a great location, easy parking in the garage across the street. The rooftop bar, lounge, and pool were our favorite part. The views are great and by far the best Virginia Beach experience we've had. The beach itself was extremely crowded, which we were expecting with visiting a tourist location. If you don't like crowds, do not visit Virginia Beach in the summer.
The shower was awesome and the restaurant is the best in VA Beach
Location Room was dirty,old and not well kept. Breakfast was not included. Exteremly overpriced!!
Great location. Beautiful beachfront rooms. Staff was extremely courteous, and always happy. Everyone from the front desk to walking past maintenance. Rooms were well kept and clean. It is worth the extra emphasis to say that the rooms were clean, as it is very important to many people. My room was exactly as pictured. They did not use a "model" room for the pictures. Within walking distance to dozens of great restaurants. Front desk has a lot of deals and discounts on local attractions. One of the elevators felt a little bit shaky. Couple lots down had construction going (April 2015) so there were sounds of pile drivers going during the week. Being realistic, not the Hotel's fault in any way, but something to keep in mind for spring/summer 2015.
Great location and helpful staff Breakfast line was crowded and long, ants in the room, room occasionally smelled like smoke, restaurant staff was loud and annoying, elevator was broken, extremely small bathroom.
Housecleaning was very courteous. The hotel catered well to all types of folk. Obviously being 4th of July, parking was a little rough but the hotel took care of us.
Room hadn't been cleaned so we were moved to a lower noisy floor. Parking was terrible. Won't stay here again. could have had such a better experience at any competitor
Rooms were clean, Staff friendly and professional. "Oceanfront" is misleading. The room I got was across the street in an older building with no ocean view. Rooms in the older building are open access with little to no security presence. I would have paid more to go to the main Best Western building if rooms were available.
We had a group of 13 year old girls here for a birthday party, the general manager was nice, we had a lot of people and they didn't have any larger rooms available so they let us stay. Service is horrible, housekeeping at night refused to accommodate with towels and blankets, said she was limited to only 4 but at the front desk they gave as many as we needed and the housekeeping gave even more the next morning. The complimentary breakfast was okay, but the tables were dirty and when I asked one of the ladies if she could wipe off a table for me she said "in a minute" and did something else. We sat somewhere else and she returned when another family tried to sit at the table and asked to have it wiped, then wiped it and warned that it would be very wet. The hotel is old and has a sticky feel to it, I will not be coming back.
Only scolding hot water for showers. Room door was open upon arrival, maintenance supply in bathroom but no maintenance person in sight. Front desk was quick to deal with that issue but didn't fix hot water
Our view was aaaammmaaazzziiinnngggggg!!! We were looking for something right off the beach and there it was. The room was very nice, as well, clean and comfortable. I would definitely recommend. My only negative was regarding customer service. The front desk staff and concierge weren't welcoming and didn't seem to have good customer service. However the janitorial staff were very nice and greeter all the time.
Great location, hotel was quiet. We didn't pay for ocean view room but go one anyway. Breakfast was not bad either. The hotel was on the older side but it worked for us. We were 3 friends looking to getaway from our small children for a weekend ;)
Everything was wonderful There wasn't anything we didn't liked
Being on the oceanfront
Front desk folks were great. An older gentleman was a joy to work with and we looked for him each time we entered. Cleaning folks asked when we left our room if we needed anything. Putting us in an awkward position, we said towels would be great. So that day nothing was done in our room. The next day she tried the same thing, to which I replied, everything. I felt she just was just trying to get out of doing her job. I like having my room cleaned when on vacation.
We were passing through town and needed a place for 1 night. It was clean, safe, and right on the beach! It isn't a luxury resort but for the price, it was nice, clean and the staff was helpful. The mattresses weren't top notch but again, for the price, it did the trick. The rooms are a little dated but for a reasonably priced hotel on the beach it is fine. Big plus is we could see the Neptune statue from our balcony. If you want a romantic stay, this would not be the place. But for a beach-front place to stay, it is worth it.
The Oceanfront is a very comfortable, non-pretentious and convenient location on the Virginia Beach boardwalk. We love it. It was our second time there. We'll definitely be back - no better value!!
The heated pool was awesome! ...clean and very warm for December. The rooms need udating badly.
No room service after 3:00
Great location (walking distance to a lot of things), great views, ample parking. The shower drain was clogged with somebody else's hair. It was really gross. I don't think the bathtub had been cleaned at all. I felt like I needed another shower after taking a shower here.
I came down for the night to enjoy the record breaking warm temperatures at Virginia Beach. I stayed at the Oceanfront Inn for the first time and I will be back for sure! The staff was wonderful and so friendly and helpful. The room was clean and quiet and in a great location. The price was right too. The hotel is right next to the Hilton and so I loved the location to shops and restaurants. Highly recommend!
Location,oceanfront Smell in room,hall,small beds,breakfast not included
Beach, balcony, location on beach, restaurant Plastic mattress pad on bed, tight bathroom
The price and the location. The hotel seemed a little too outdated.
Bed was amazing
Oceanfront room had a great view, beds were comfy, room was clean; bathroom could use an exhaust fan. Pools & tiki bar were a plus, & location was great for us. All in all, it was a pleasant experience. Lobby staff were very gracious & friendly (Emanual was excellent). Housekeeping could have been a little quicker to clean our room since we were gone from 8:30 am to 1:30 pm, & my dad (77) wanted to stay out of afternoon heat. So, our room was not cleaned. However, was it Nik? who came to our door in the evening & made sure we had everything we needed ... more towels was all. I would stay there again. No exhaust fan in bathroom.
Sheratons beds and pillows are always comfy. Having the fridge is a plus. Starbucks coffee is always nice to wake up to. TV did not work properly and creamers had spoiled.
It was for the most part clean and the staff was nice. The biggest downfall was that our hotel room faced part of the hotel's rooftop which was filled with beer cans, cigarette butts, you name it we could see it from our room. It definitely wasn't the "city view" we thought we were going to get when booking the room.
It's good to bring pets to the hotel Too many dogs barking everywhere. Also some folks let the dogs run around with a leash.
The hospitality of the front desk staff. Loved the availability of the bar/internet services in a relaxing atmosphere. Having the choice of swimming in a pool or the ocean!
I was especially impressed by the friendliness and helpfulness of the staff.
We liked the quality of the room. Granite in the bath, crown moulding, colorful bed coverings. And, what a view. Possibly the only drawback, and not always, was the wait for the elevator. It gets a lot of use.
Great location with lots to do, convenient to everything. Nice room decor. Comfy beds. Very nice oceanfront restaurant. Waitresses and bartenders were very friendly and helpful. Couldn't get oceanfront room because its an indirect booking. Housekeeping didn't clean the room because we came back from the beach before they got to it at 4pm one day.
Beach access, parking, restaurant, staff
i like the service and the hospitality
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view from room proximity to beach fighter planes from air base extremely loud ,fly over constantly for entire day. unable to enjoy ocean sound with sliding door open due to very loud air conditioner noise from adjoining rooms.
It was on the ocean had a restaurant and was just in the right spot for us. The heated pool was perfect. It is not full service which I should have paid more attention to the services, but that aside it is in the perfect location and rooms and bathrooms were clean and sparkling. Beautiful view from the balcony out into the ocean with sunrises and moonrises
Oceanfront Oceanfront balcony was small,bathroom was small. Beware of the Concierge in the lobby. They will talk you into going to a timeshare presentation they claim will take 90 minutes but actually takes 3 hours. 3 hours of my life wasted I can never get back.
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Location Everything was fine.
Proximity to beach. Selection of amenities offered. Room was overpriced for accommodations. Room was dirty upon arrival. Housekeeping often didn't clean, even when multiple requests were made. Music from restaurant was too loud and nonstop. Staff was inept, didn't care, and made that abundantly clear.
The facility is amazing but more so is the staff! Hotel employee with engineering was not only helpful but very personable. Will definatley stay at this hotel again!
Beachfront, newness (2 years old) great lobby, friendly staff. 7 dead flies on ceiling above bed discovered at bedtime. Room seemed a little worn....
The staff was awesome and super helpful. The pool was amazing too! Room had a great view, very clean. Will definitely return!! Nope!
The staff!! Hands down the friendliest and most knowledgeable The name causes confusion with multiple hilton hotels on the same street
The hotel staff was very friendly and helpful. I loved that the room had a balcony facing the beach, and it was very clean. I enjoyed everything about the hotel.
Location was great. Rooftop pool provided nice escape from the heat. Beds were very comfortable. The rooms had a grimy feel. Bathroom is tiny. No wifi. Breakfast was minimal. Noise from neighbors at all hours (shouting and blasting music) made sleeping very difficult. Had to keep having keys reset as they would work a few times and then stop.
The staff was helpful and friendly, they even asked what floor we'd prefer. We told them we wanted a good view and we weren't disappointed! The rooms were decent and it was a very short walk to the beach. My only real complaints are that the bathroom was always hot and muggy, and the elevator stunk. The elevator problem could be fixed by putting linoleum on the floor instead of carpet. Also the AC was kind of loud but it didn't bother me too much.
Great ocean view from the roof Guest service is the worst! Called several times because i needed extra blanket and pillow and never got either one. I even went to the front desk and the lady said they would take it to my room which was B.S. Place was falling apart do not book in this hotel!
The only thing that we enjoyed was the location of the hotel. The ocean was visible from the room and the location was a fun area. To sum it up the hotel suck. When we arrived at the hotel the lobby wasn't even clean. In need of a vacuum. We got checked in took our stuff to the room (room 414) the room was disgusting. needed vacuumed, the smell was horrible, the door looked like someone tried to kick the door in and the door had one inch play when shut. Didn't feel safe. There was a hole in the one wall the air conditioning didn't work so they had a cheap little fan. I noticed the smoke alarm battery spot was opened so I looked at it and no battery inside so I removed it from the wall to see if it was wired in and nope. No working smoke alarm. The bathroom had mold on the ceiling. We had a coffee maker but no coffee or coffee pot. And the room didn't even have an alarm clock. They had a rooftop pool. But the water was a greenish color. After the travel site discount we were paying about $150 a night I wouldn't even want to pay $30 a night for this room. The breakfast sucked for the price we payed and every time we tried to use the toaster or microwave they had electrical problems and they didn't work. The staff for breakfast was rude. We had to stay that night in that nasty room and the next day I demanded another room and they were not happy about it but got us another room. (room 504) this room was livable and smelled better. Even the new room wasn't worth that much money. I feel like we got ripped off.
wifi pool's too small and closed n the morning, rust, ants, sheets not fresh, bed's not soft an elevator about to break
I liked that it was close to the beach The room was filthy, even found trash and someone elses flip flop under a table....YUCK!!! The bathtub wouldnt drain and not enough towels. I will NEVER stay here again unless you like filth and the ghetto.
Nothing Filthy. Stayed for 10 minutes and checked out immediately. Disgusting broken down creepy place.
We didn't get ammenities we were suppose to were told we would receive a credit which we did not.
The air condition Dirty rooms. Rusted wholey furniture. Whole in ceiling. Bad carpet. Old
Nothing. I almost left after first night, but there were no refunds and the front desk hung up on me when I complained, stating that it was a housekeeping issue and they are not responsible for that. There was a long nail on the elevator floor for longer than 24 hours. There was garbage on the hallway floors for the entire stay. There was a cigarette package and cigarette butts on my balcony for the entire stay. The bathroom was horrible and there was mold and mildew all over it. The hotel carpet needed replacing. The guests were making noise all night, and running around banging on doors through the night, including mine. This hotel is good for young hoodlums who don't care about comfort of cleanliness. It is the worst hotel I have ever stayed at in virginia beach. I was taking a nap with my child, with the do not disturb sign up and housekeeping knocked on my foot and entered the room. They had not provided me towels and soap, which I had to get myself earlier. Then when I went to see why they entered, they left one hand towel on the dirty sink for me.
The room was out of date and the spread that was on the bed smell so bad.
Location,price in low season, friendly receptionist Pee Smell in elevator, old dirty stars with water, dirty curtuins in bath tab, non-existance of fridge
Took the family for the weekend and it turned out to be a good choice, sits ON the beach and close to all the main attractions.
I loved the awesome levels of customer service given by the staff. Especially the young lady that service as hostess/attendant in the breakfast area. She's always so nice! The only thing that I didn't like was that my stay was so short.
Staff on 2 different shifts were VERY friendly, courteous, and helpful approx. 9:30 pm pool & Jacuzzi were both filthy, dirt buildup on bottom, hair/debris floating on top. Staff quickly sent someone to clean but when I looked next morning conditions were still same. WiFi was worthless, tried numerous web sites on mine & wife's phone, none would load.
No microwave in room
We loved the view, the room, and service. Even the location was close to the surrounding restaurants The time of year and temperature could have allowed more of a discount and no microwaves in the room
In room whirlpool tub, service, atmosphere, beach No microwave, paying to park
I choose this hotel with apprehension due to the low stars, but the cost, vacancy and location made my choice. We were pleasantly surprised to realize it was literally on the boardwalk (with the lawn buffer) and every room has a balcony facing the ocean. It is not the newest or most luxurious hotel, but our room was recently redone and everything seemed new. It was very clean and had the larger mini fridge, microwave and better pillows. The staff were pleasant and they had ample parking. I would recommend this hotel, and be happy to return. We did not use the enclosed pool, but others seemed to be enjoying it I really have no complaints. For improvements I suggest a bathroom exhaust fan, and another nightstand. But hey, we are only visiting - not moving in.
the personnel was very friendly, willing to help all the time dirty AC filter and sticky Tv remote
Great location - right on the ocean and boardwalk was nice
Ocean front view, easy access to the beach, hot breakfast. not too many parking spaces
Nice room, provided early checkin and adjacent rooms as requested, good breakfast. Maintenance problems in my parent's room that was addressed but not quickly....staff seemed somewhat indifferent
Staff was professional and very hospitable. Room was great for the price. Elevator took a little longer than normal.
Layout of room Terrible mattresses
Hotel employee was very nice when we checked in. Went above and beyond to help by emailing us with questions about the reservation. Clean room, had great views of both oven and street. Rarely do you get a balcony facing both directions. clean laundry Nothing worth noting.
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The hotel staff were FANTASTIC! Every time I'd pass by the front desk, we would pick up in conversation where we left off. Having a full kitchen was so convenient and parking was convenient and allowed me to come and go at my desired times. As far as I am aware, there were no general cooking supplies or place to leave leftover supplies. No biggie, I picked up some cooking oil and spices, but would have been great if they were made available. Also surprised not to see complimentary toiletress
We've stayed here 4 times over the years I will definitely keep choosing 4 Sails I was very satisfied
The balcony The cleanliness of the room
Location and customer service from staff. Linen on the bed seemed to be a bit outdated and very old.
Very clean rooms and friendly staff No
The staff was wonderful and the rooms were spacious and clean The parking lot was very tight had a hard time getting in and out the parking spaces
Location Old, not clean!
I liked the location the service at the front desk The slow elevators
Great for the price. Lots of amenities: small pool, weight room, mini arcade in the laundry room (about 5 games). Two blocks from the beach. Dogs are welcome, so you'll see a lot of people walking through the halls with them. Employees were very friendly.
Block from the beach The breakfast was decent The employees were nice and helpful Small refigerator and microwave in room LCD TV with free movie channels Walking distance to grocery store Lots of things to do in the vicinity The non smoking room smelled like it has always been smoked in The pull out sofa bed was worn out and dirty Mattress was lumpy The pool did not look appealing Felt ghetto but it was a good price for what there is to do around. It's on the north end of the strip It's just a place to sleep when there is so much to do outside I was disappointed though. Description when booking makes it sound like its a lot better than it really is. When I walked into the room, I wanted to walk right out.
The indoor and outdoor pools, microwave and refrigerator in the room, and the location. Only one elevator at check out time
Only a block from the beach and extremely dog friendly! The only think I didn't like was the spot right outside the checkin desk for dogs to use the bathroom. It was rocks so should be sprayed down due to the smell or just move the location. Not the smell I like walking past to walk into the hotel. Nice receptionist and cleaning staff. Good to quality for price
We enjoyed the clean indoor and outdoor pools. The included breakfast was decent. Staff was great - very helpful and accommodating (we requested an early check-in as well as a delayed checkout and they were reasonable). Very easy walk to the beach. Clean and safe. Right next door to a grocery store with a large selection. Note: The hotel is very welcoming of dogs which means there can be growling when they don't get along and we had a day where the neighboring room's pet noisily whined throughout the day when it was left alone. Also, there is a pizza restaurant next door which had a loud concert one night until nearly midnight. One a positive note, we also ate there another day and the pizza was really good.
Just dogs were everywhere! On every floor & every time we came off elevator!
Hotel location is good. The beach is 1 block away. There are convenience stores and a supermarket very closeby. The continental breakfast has very little options and the options are not appealing. Housekeeping is really bad. Hotel looks dirty. Beds are uncomfortable.
Just about everything No safe in the room for valuables
Nothing Poor cleaning, need a lot update, need to clarify on what level are for pets, I see them on every floor make me thing my room could be ocuppated by pets also....breakfast is horrible..!!
Pet friendly with no weight limit
Very dirty linens and rooms.
The beds were comfortable & it's always nice to have an indoor pool. When I requested a cot the staff were pretty quick to accommodate us. Breakfast was a bit limited on options, but still pretty good.
The place was pleasantly clean. Everything was stocked. Sheets were clean, no dust. Beds were comfortable. I even got a smoking room and it didn't smell like an ashtray. :) David, at the front desk, was there for my check-in. He was an absolute sweetheart. He made my check-in easy and explained everything really well. I stay here again. The walls were so thin. I could hear people talking above and beside us. And the young lady at my check out was absolutely the rudest person I have ever met. I stood at the front desk for 10 min trying to check out as she was talking on the phone. I handed her my key and all she said was your good. Didn't offer me a recipt or thank you for staying at the clarion inn and suites. Nothing. Parking as well. I can't imagine the on-season.
I liked that the staff was very friendly and that when a mistake was brought to their attention about billing the hotel manager was very apologetic and quick to fix the mistake. The room was very clean and comfortable. It was a great hotel to stay in especially if you do not plan on spending a lot of time in the room and you are not spending extra money on ocean front.
Good hot water pressure. Hot breakfast with varied items. Even a pancake machine. One street over from beach. Could see beach/water from room. Pool is small but clean. Worn older hotel. Stained comforters. They were white. Sheets kept coming off bed. Tiny bathroom. Go to breakfast before 8 am or no seating. Building two hoteks to front left. They started banging at 6 am! Once they are done view of beach will be limited to the right as there is a hotel directly in front.
Friendly staff. Location can't be beat. Facilities were outdated and felt dirty. Breakfast choices were poor.
Just across the street fromn the beach. nice break fast bar.
I like that all you had to do was walk across the street to the beach. The breakfast was pretty good for a complimentary breakfast (it is good to bring a few dollars for tip). They alternated days of pancakes and biscuits and gravy. There was always fruit, eggs, sausage, cereal, muffins, etc. Our room was very clean and cleaning staff are very friendly. Quick and easy check-in and check-out. There was tight parking, but it was very close parking because it's their actual parking lot and not a parking garage, which made unloading and loading your car much easier. We had a great short, three night stay. The elevator was slow, but there is just one elevator, which means it is always in use. The wifi was horrible, you could not get it to stay connected with good service. If you need wifi to do work on during your stay, you won't be able to here because most of the time the wifi wouldn't even stay connected. When I checked out the lady working the front desk even complained how their computers, server, and internet was awful.